Finde günstige Flüge nach Monaco

Positiv: "Short flight with efficient service and coffee"

Positiv: "Having a very difficult time thinking of something I like about the whole service. Maybe the checking in process was a little bit smoother at San Diego compared to other airports."
Negativ: "As many of you know, Frankfurt/San Diego is a new service offered by Lufthansa. It touts direct flights to and from Europe. It’s main advertising draw was connection to the east. Many of their connecting flights at Frankfurt are scheduled within an hour of arrival. This possess a high risk of missing your connecting flight. I experienced this personally as a major number of my fellow travelers missed their connecting flights. Though Frankfurt has good directions, transfers take a long time due to multiple security checks and due to the size of the Airport. LAYOVER OF AT LEAST TWO HOURS WOULD BE BEST. Anything less, you risk missing your flight. I was personally selected TWICE for ‘random check’ for the same flight! Not sure how that can happen! The flight itself is long and arduous. the economy seats are small, cramped and don’t recline much at all. The entertainment selection was very limited. The TV touch screen barely worked. The food was tasteless and service was not much better. I have a hard time sleeping on flights with such bad seats but we had air hostess who kept talking the whole flight and that did not help with resting my eyes. I highly suggest taking a different airline through LAX. I personally feel like driving to LA and taking a flight there would be the wise move."

Positiv: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Negativ: "Customer service"

Positiv: "Super nettes und freundliches Flugpersonal Verpflegung war top"

Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"

Negativ: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."

Negativ: "They cancelled my flight and were extremely difficult when rebooking it. We lost 2 days of our trip."

Positiv: "Food was great"
Negativ: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"

Positiv: "Flugpersonal aufmerksam und sehr nett. Etwas warten aufgrund RDS aber ok"

Positiv: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Negativ: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."

Positiv: "Crew was good and caring."
Negativ: "Seats were very uncomfortable and narrow compare to other airlines plane. There was no in flight entertainment available and that was ridiculous."

Positiv: "Service was good"
Negativ: "None"

Positiv: "Flug hatte 30 minuten verspätung"

Positiv: "LH hat adäquate Gepäckbestimmungen mit ausreichenden 23 kg Check-in Gepäck, eine professionelle Flugabwicklung und viele Annehmlichkeiten, wie Mitternachtssnack auch mit Wein oder ganz ordentliches Frühstück für das Ende des Nachtflugs. SMS / E-mail Benachrichtigung über Verspätung ist vorbildlich, allerdings nützt einem das wenig, da die show up Zeiten eingehalten werden müssen, d.h. statt 3 Stunden muss man bei einer Stunde Verspätung trotzdem zur gleichen Zeit erscheinen und damit 4 Stunden warten."
Negativ: "Online check-in in Mumbai war äußerst holprig und Bordkartenausdruck ohne Vorankündigung "due to administrativ restrictions" verboten. Widerspüchliche Aussagen machen es nicht leichter, man braucht ja einen Ausdruck um überhaupt ins Flughafengebäude zu dürfen. Anstatt um 2.55 Uhr nachts dann eine dreiviertel Stunde Verspätung. Am Online bagage drop off äußerst zurückhaltender Service. Der elektronisch gebuchte Sitzplatz wurde nicht auf der jetzt ausgestellten Bordkarte übernommen, sondern ein willkürlicher, weit entfernter Platz. Die Dame am Schalter konnte auch keine nebeneinander liegenden Plätze für mich und meine Frau buchen. Das sollten wir mit den Passagieren ausmachen, die würden vielleicht tauschen. Und ein Blick auf den Sitzplan, das ist leider verboten. Bei so einer Kundenorientierung kommt die Lufthansa üblen Billigfliegern gleich. Vielleicht sind dort die Flightattendents jedoch weniger hochnäsig."

Positiv: "It’s amazing. Fast and comfortable."

Positiv: "Service sehr gut für diesen kurzen Flug, sehr freundliches Personal, unerwartet gab es gratis Getränke und einen Snack, über Gateänderung würde ich informiert"

Positiv: "Das Flugpersonal war sehr freundlich."

Negativ: "Stroller damaged by cargo people"

Negativ: "Das Bodenpersonal von Lufthansa am Düsseldorfer Flughafen ist unmöglich. Beim Check-In konnte mir die Dame keine Boardingkarte für meinen Anschlussflug drucken. Sie hat eine ganze Weile versucht mir die Karte zu drucken aber sie hat es nicht geschafft, später kam Hilfe dazu aber es ging trotzdem nicht. Daraufhin kam die Aussage, dass ich die Boardingkarte für Singaporeairlines vor Ort in Frankfurt holen solle. Ich möchte bemerken, dass die Umsteigezeit nur eine halbe Stunde betrug und der Frankfurter Flughafen bekanntlich sehr groß ist. Die Aussage der Lufthansa Supervisorin in Düsseldorf war: "Sie sind jung Sie schaffen das, laufen Sie einfach!" Anschließend musste ich noch 350€ für mein Extragepäck bezahlen, obwohl es eigentlich hätte 270€ hätte kosten müssen. Nach einer 10 Minütigen Dsikussion warum es denn so viel kostet, kam als Aussage, dass ich eigentlich Recht habe, aber das System leider die 350€ anzeigt! Es kann doch wohl nicht wahr sein, dass ich eigentlich 270€ bezahlen muss und es mir auch von der Lufthansa persönlich so bestätigt wird aber ich 350€ bezahle, weil das System es so anzeigt! Ich hatte lediglich einen einstündigen Flug mit der Lufthansa und anschließend einen knapp 9 Stundenflug mit Singapore Airlines. Bei dem Flug nach New York habe ich bei Singapore Airlines 2 Freigepäckstücke. Ich habe mich ausdrücklich bei der Lufthansa informiert, ob die Gepäckregelungen von Singaporeairlines gelten und mir wurde zweimal hundertprozent garantiert, dass die Gepäckbestimmungen von Singapore Airlines gelten, da ich länger mit der Fluggesellschaft fliege. Letzendlich musste ich mein zweites Gepäckstück doch bezahlen. 10 Minuten vor dem Boarding in Düsseldorf kam die Lufthansa Supervisorin zu mir und sagte, dass Sie wüsste, warum Sie mir keine Boardingkarte ausstellen kann. Es sei so, weil ich keinen Rückflug hätte, Sie hat mir erklärt, dass ich nicht in die USA einreisen könnte ohne einen Rückflug! Das Stimmt nicht! Lufthansa bitte belehrt euer PÜersonal richtig!!!! Ich habe ein J-1 Visum für ein Jahr und darf natürlich ohne einen Rückflug in den USA einreisen! Ich wurde vor Boarding aufgehalten und habe fast meinen Flug verpasst. Diese Dame wollt mich nicht fliegen lassen und mir einen "günstigen" Rückflug von 1500€ verkaufen! Und hat mir auch gedroht, dass Sie mich nicht fliegen lassen kann, weil Lufthansa sonst eine Strafe von 60.000€ bezahlen müsse. Ich möchte nochmal anmerken, dass ich mit der Lufthansa nur nach Frankfurt geflogen bin, also innerländisch! Wenn es so eine Strafe gegeben hätte, dann müsste Singapore Airlines diese bezahlen. Später sagte die Dame noch, dass Singapore Airlines mich sowieso nicht fliegen lassen würde! Also konnte ich plötzlich doch fliegen! Letzendlich bin ich gerade natürlich in den USA und JA ich durfte einreisen OHNE EINEN RÜCKFLUG!!! Denn ich arbeite in den Staaten und kann nicht hellsehen, was in 12 Monaten ist und wann ich zurückfliegen kann!!! Nie wieder fliege ich mit der Lufthansa!!"

Positiv: "Das Personal und der Service waren super. Es blieben keine Wünsche offen. Das Essen auf der ersten Strecke FRAJED war sehr gut."
Negativ: "Das Essen von JED jach ADD war höchstens Economy Class-Niveau und wurde auch so serviert."

Positiv: "Pünktliche, routinierte Abwicklung. Freundliches Personal."
Negativ: "Lange Wartezeiten an der Gepäckausgabe"

Positiv: "Alles super. Vielleicht lag es an der Premium Economy, aber da hat alles gestimmt"
Negativ: "Habe den Film beinahe nicht zu Ende gesehen, wir sind zu früh gelandet."

Positiv: "Flight delayed one day"

Positiv: "alles pünktlich und nettes personal"

Positiv: "Service is good, you actually get food and drinks, thanks for that."
Negativ: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Negativ: "The food is not tasty"

Positiv: "Alles Tipptopp"
Negativ: "Früher hab’s mehr, aber es passt"

Positiv: "Great service, on time departure, excellent amenities"
Negativ: "The flight was over before I expected it!"

Negativ: "Flug nach FRA war 25min verspätet, so dass wir 10Minuten vor Start am Anschlussgate nach LEJ waren. Umbuchend auf den nächsten Tag...."

Negativ: "Habe schon motiviertere Crews in der Business Class erlebt. Versorgung außerhalb der Essenszeiten nur auf Nachfrage."

Positiv: "Ein Stewart war besonders unterhaltsam, er hatte flotte und lustige Sprüche auf der Lippe, war sehr nett."

Positiv: "Okay- typical short flight--no problems. No entertainment available to rate above."

Negativ: "Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome."

Positiv: "Large leg room"
Negativ: "Flight late missed connection flight for me. TV on arm, too small too close difficult to rewind had to shut down during descent while seatback TVs were still allowed to play"

Positiv: "Der Flug hatte leider etwas Verspätung, Die Informationen von Kajak über Verspätung etc. finde ich super! Das Bordpersonal war freundlich, die Getränke waren ok. Es gab kein Essen - aber es war ja auch ein kurzer Flug."

Positiv: "On time all the time"
Negativ: "Food getting worse year after year."

Positiv: "I like boarding with the two kids were a breeze they put us in the plane quickly and had no issues there."
Negativ: "The staff was rude, not all of the just some of the ladies working that flight were rude to us and others in the plane."

Positiv: "The people in the crew were very nice"
Negativ: "The two seats that I paid for were the worst seats I've ever had in a plane They were the back two seats of the plane they were so small you should not have them there. I am a small person I had no room my wife is small she had no room. When the seat in front of me laid-back it almost hit my chest."

Positiv: "Loved the little sandwiches!"
Negativ: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."

Positiv: "Flug war etwas schneller am Zielflughafen, gute Auswahl bei der Unterhaltung, essen war überraschend lecker"

Positiv: "Das Personal war aufmerksam und nett aber der Sitzabstand war mäßig"

Positiv: "Sehr nettes Personal."
Negativ: "Unterhaltungsprogramm bei einem 11h Flug sollte doch schon abwechslungsreicher gestaltet sein."

Negativ: "Business Class bedeutet für die Lufthansa Group offenbar nur Abkassieren! Im Gegensatz zu anderen Airlines ist die Business Class völlig falsch gemanaged: - kein Business Class Sitze - Standard-Economy Sitze mit freiem Mittelsitz - keine Liegefunktion - keine Fussablagen - geringer Sitzabstand (identisch mit Economy) - kein Platz, um Laptop zu benutzen - kein Bildschirm/kein Unterhaltungsprogramm - keine Aufhängemöglichkeit für Jacken/Mäntel - keine Getränke vor dem Start"

Positiv: "The service is good."
Negativ: "Noises obnoxious passengers drinking standing up in the isles for long periods. Hanging on other passenger's seats. Very rude and clearly didn't care. Flight attendent tried to get them to sit and hold it down but it had little effect. They were part of a larger group so they wanted the flight to be a social event."

Negativ: "An der Tag vorher war der Flug gecancelled alternativlos..."

Negativ: "The food wasn't good. The beef goulash was chewy and a piece of gristle got caught berween my teeth which I had difficulty removing. For lunch I had a pizza margarita and nothing else. Something else like an ice cream cup would have been nice. I tried to check in a second bag online and was unable to do so. I paid $75 at the check in counter which is exhirbitant compared to other airlines. my brother paid $100 for a bag which was 9 pounds over the limit- that's outrageous!! The person at the check in counter had difficulty with the credit card machine and we waited over 20 minutes to resolve the issue."

Positiv: "Getränke und Snacks, ckeckin, Personal, alles Super"

Negativ: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Positiv: "I love the service they provide. .the air hostels were great"

Positiv: "Flight was on time, friendly staff, well organised boarding. Aircraft clean and in good shape."

Positiv: "new airplane with friendly staff. flight was on time"

Positiv: "Die Cabin Crew war im Wesentlichen OK, lediglich wegen der überfüllten Maschine und der Tatsache, dass mein Handgepäck nirgends verstaut werden konnte, bekam ich eine relativ kühle Information, ich könne es unter dem Sitz verstauen. Nach einigem hin und her fand man doch Platz über den leeren Sitzplätzen der Business Class."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Bodenpersonal am Abflughafen schien leicht überfordert, obwohl die alle freundlich und nett waren. Die Cabin Crew im Flugzeug war ganz in Ordnung, Informationen über die Verspätung wurde über die Boardansage kommuniziert. Allerdings haben diese Bemühungen die Situation danach, welche ich auch zum Flug zähle, nicht verbessern können."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Flugpersonal war freundlich und serviceorientiert."
Negativ: "Der Flug war verspätet, die Gründe waren nicht nachvollziehbar. Ground Operation Flughafen erschien leicht überfordert."

Negativ: "Flyght was terible"

Positiv: "Everything was at the good level. Professional people to work with."
Negativ: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"

Positiv: "Der flug war sehr gut."

Positiv: "Great flight. Was long but made nice by staff/crew and entertainment options."

Negativ: "Hot meal was awful"

Negativ: "bitte besseren kaffee!"

Negativ: "bitte besseren kaffee!"

Positiv: "Nette Begrüßung, und so geht es weiter während der ganzen Flug. Essen wie auf Linienflug, tolle Getränke, so oft wie man sich wünscht. Eine tolle Heimflug!"

Negativ: "Die Bordunterhaltung war an meinem Platz defekt."

Negativ: "Verspätet da Tür kaputt"

Negativ: "So at first it was announced that drinks would not be served due to anticipated turbulence. No turbulence occurred so drink service began-- stewardesses did not ensure the plastic cups were attached to trolley securely and so they fell all over us and on the ground--me and some other passengers helped to pick them off the floor-- they said thank you and used the cups on the floor for passengers drinks. Um....no thanks-please get new cups!"

Positiv: "Service, Komfort, Snacks, Pünktlichkeit- alles super"

Positiv: "Normaler Flug. Ausreichend großer Sitzplatz und Beinfreiheit."

Negativ: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Positiv: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."

Positiv: "Apfel als Snack"

Positiv: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."

Positiv: "Nice"
Negativ: "Food"

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Positiv: "Beinfreiheit der ehemaligen(?) Business Class war toll. Personal sehr freundlich."
Negativ: "Eierspeise mit Kartoffeln und Tomaten? Was ist denn das für eine Kombination?! Es gab keine Bildschirme zur Verfolgung wo man gerade ist."

Negativ: "We didnt get our kosher food so we didnt aet on this flight"

Negativ: "Flight delayed"

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "Flug war pünktlich, die Crew ausnehmend freundlich. Bequeme Sitze (aber wenig Beinfreiheit)"
Negativ: "Kein Essen, kein Platz in den Handgepäckfächern, sodass wir unser Gepäck unter den Sitzen verstauen mussten, was die ohnehin knappe Beinfreiheit noch deutlich mehr eingeschränkt hat."

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Negativ: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."

Negativ: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"

Negativ: "Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Positiv: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Negativ: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"

Negativ: "When I was boarding all representatives was very unfriendly and I would say they were rude."

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Positiv: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Negativ: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."

Positiv: "Seats, crew, nice plane"
Negativ: "Delayed flight. Random boarding,"

Positiv: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles war bestens"

Positiv: "Staff was friendly and the flight was pleasant."

Positiv: "Ohne Ankündigung gestrichen"

Negativ: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Negativ: "Keine akzeptable Beförderung aufgrund nicht erreichten Anschlussflug"

Positiv: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Negativ: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"

Positiv: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."

Positiv: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Negativ: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."

Positiv: "Boarding was efficient and quick"
Negativ: "Seats were uncomfortable."

Positiv: "Comfortable seats. Warm plane with happy staff."
Negativ: "Maybe a second sandwich option for food, not everyone likes cheese."

Negativ: "Amesterdam airport employee was really rude"

Positiv: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Negativ: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Negativ: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Positiv: "Freundliches Personal!"

Positiv: "Everything. Staff incredible."

Positiv: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Negativ: "Nothing."

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Negativ: "Nothing! It was all great!"

Positiv: "Timing & efficiency. Good food though only a sandwich."
Negativ: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "Crew service"
Negativ: "Flight delayed."

Positiv: "Free wee cake."
Negativ: "Nothing in particular."

Positiv: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Negativ: "See above"

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "The staff and crew"
Negativ: "Nothing"

Positiv: "Loads of leg room"
Negativ: "Loved everything"

Positiv: "Nettes Personal!"

Positiv: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Negativ: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Negativ: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Positiv: "Enough space good wine and on time"
Negativ: "Nothing"

Positiv: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Negativ: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Negativ: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Plane service"
Negativ: "1h30min delay at airport"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Positiv: "Short flight friendly crew"
Negativ: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Quick and efficient flight. Crew very organized. Great language skills"

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Positiv: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Negativ: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."

Positiv: "I liked the food and duration of flight because it was pretty fast"
Negativ: "I didnt like that flight was with delay and arline still didnt compensate anything to me or even didnt give me any benefits for future if I use their airline."

Positiv: "Most of the flight was good, as I've come to expect from KLM/AF/DL. Entertainment choices were great and most of the staff was very friendly. Fresh brewed coffee in the beverage service was a huge plus!"
Negativ: "I usually fly Air France CDG-BOS and love it. My flight AMS-BOS with KLM/Delta was a disappointment from those experiences. The food was not very good and I'm not a huge fan of planes so old that my seat is a flotation device rather than having a real life jacket. Also part of my checked bag was broken off during transport."

Negativ: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."

Positiv: "If I can give this airline negative stars, I would."
Negativ: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."

Positiv: "The crew was friendly and helpful!"
Negativ: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."

Positiv: "Not much really except Wi-fi which is pricey though."
Negativ: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."

Positiv: "Nothing"
Negativ: "Timing Food Service Entertainment"

Positiv: "Der Flug war sehr kurz und ist pünktlich gestartet :-)"
Negativ: "Kein großer Service und keine Bordunterhaltung, bei nur 50 Minuten Flugzeit auch nicht nötig :-)"

Negativ: "Missed flight because of another flight delay"

Positiv: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Negativ: "Nothing really, just a typical budget flight."

Positiv: "50 min. Verspätung"
Negativ: "nicht mal ein Becher Wasser .Arme Eurowings, für ca.90 Personen Kosten etwa 20 Euro."

Positiv: "We had one of the more legroom seats so that was nice"
Negativ: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."

Negativ: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"

Positiv: "Flug war pünktlich. Kurze Strecke.80 Minuten. Gab demnach nicht viel über Verpflegung oder ähnliches zusagen."

Negativ: "My flight was delayed and because of that I lost my next flight in London , cost me money and time , having to go to another airport in a bus for 1 hour and 30 min ride to catch a new flight the same day that I had a pay. Thank you eurowings! Not"

Positiv: "Kofferermittlung via E-Mail war dann ganz ok."
Negativ: "Leider wurde kurzfristig unser 18:10 Uhr Flug storniert. Dann natürlich Chaos, ab zum Serviceschalter im Terminal A08. Dort keinerlei Unterstützung, keine Gutscheine Verpflegung o.ä. Eurowings-Telefonhotline war nicht erreichbar. Umbuchung dann aber via Web möglich. Die Koffer waren innerhalb zwei Stunden nicht auffindbar, mit Gepäck Service Center an TXL etc. Bin gespannt, ob Kosten unserer Anachaffungen übernommen werden. Essen (Smart-Tarif) nicht toll; keine Option ohne Kuhmilch."

Negativ: "Über 1.5 std Verspätung."

Positiv: "Daa Bordpersonal war freundlich und sehr auf die Einhaltung der Sicherheit bemüht. Der Flug ist nahezu pünktlich gestartet und pünktlich in Köln/Bonn gelandet. Beim Flugzeug handelte es sich um eine alte AirBerlin Boeing 737 operated by TUIFly."
Negativ: "Check in und Kofferabgabe auf dem Flughafen Heraklion war mühselig. Erst zum Ende des Check in wurden weitere Schalter geöffnet. Koffer müssen selbst vom Check in (Waage) anschließend noch zur Durchleuchtung gebracht werden. DutyFree im Flughafen ist teuer im Flieger ok."

Positiv: "Staff at the airport (ticket counter and check-in) were very polite."
Negativ: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."

Positiv: "trotz geringer Verspätung fast pünktlich gelandet."
Negativ: "der Sitzabstand ist für größere Menschen nicht ausreichend groß, sodass zwangsläufig eine stark eingeschränkte Bewegungsfreiheit und Komfort herrscht."

Positiv: "Verspätung aber dennoch schön weil das Personal so freundlich war. Das wog die halbe Stunde wegen Notarzt im Flugzeug auf"

Negativ: "No Bus"

Positiv: "I received a little meal. Pleasant manner of staff."
Negativ: "No problem"

Positiv: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Negativ: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."

Positiv: "Ruhiger Flug, die Verspätung wurde etwas wieder aufgeholt."
Negativ: "Leichte Verspätung und bei einer Größe von ca 1,90 recht eng"

Negativ: "Überbucht & verspätet"

Positiv: "Spacious seating for a budget airline."
Negativ: "Nothing. All good."

Positiv: "Eurowings war leider etwas verspätet, und sie wollten mit dem einchecken erst beginnen, wenn sich freiwillige melden um ihr Handgepäck aufzugeben. Das war etwas befremdlich, so eine Durchsage hören zu müssen Bei rhynair war alkes sehr gut organisiert, wenn gleich man aber auch wirklich jede Kleinigkeit vorher bezahlen muss... aber das weiss man halt."
Negativ: "Eurowings hatte ein neues Flugzeug, sehr bequem und komfortabel, rhynair hatte eine sehr alte Maschine, eng , ohne ablagenetz ... Aber für kurze Strecken zu verkraften"

Positiv: "Der Purser hat sich nach persönlicher Ansprache für das unprofessionelle Verhalten seiner Crew entschuldigt. Ansonsten kann ich einem unpünktlichen Flug mit einer Billigairline ohne Verpflegung oder sonstigen Extras beim besten Willen nichts positives abgewinnen, was hier 50 Zeichen füllen könnte."
Negativ: "Stark ausgelastete Maschine, in den hinteren Reihen kaum Stauraum, da mehrere Fächer für Crew und Ausrüstung reserviert. Vom Purser via Lautsprecher die Bitte, zügig einzusteigen - die Crew helfe mit dem Handgepäck. Mit Mühe konnte ich meinen (LH-)Trolly aus dem Worldshop verstauen. Nach Boarding Complete steht plötzlich eine FA mit meinem Koffer im Gang und befragt einen unbeteiligten anderen Passagier, ob er allein reise. Weil dieser Herr die Welt nicht versteht, wird die Stewardess laut und pampig. Ich stelle klar, dass sie mit meinem Koffer hantiert, woraufhin sie sich vor meiner Reihe (ich sitze am Fenster) aufbaut und mich grimmig anschaut. Nach dreimaliger Aufforderung, mit mir zu reden, bekomme ich dann erklärt, dass mein LH-zertifizierter Koffer zu geoß sei, ich ihn zudem falsch in den Overhead-Bin gesteckt hätte. Zur Vermeidung von Ärger auf dem kurzen Flug willige ich ein und bitte, mir den Koffer zu reichen, da ich nicht die anderen Passagiere hochbitten möchte. Entgegen der vollmundigen Ankündigungen zur Hilfe beim Gepäck werde ich nur angeblafft, dass sie nicht dafür zuständig sei, Gepäck zu heben. Mein persönlicher Apell an diese FA: Liebe Saftschubse, fliegen Sie doch mal privat mit Ryanair! Dort können Sie sehen, wie Damen Ihren Job professionell, effizient und mit einem hohen Maß an Freundlichkeit erledigen, obwohl das Gehalt weit unter Ihrem liegen dürfte."

Positiv: "We arrived in Zagreb 10min early"

Negativ: "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"

Negativ: "Alles Ok"

Positiv: "Wie immer guter Service und freundliches Personal.. Immer Wieder."

Negativ: "*Various flight delays *I was told the only available seat was next to the emergency door. I didn't want to sit there, but had no choice. After boarding, I noticed there were several empty seats available. *I tried to get a attendant's attention for water, but they never came to me. *I wanted to keep my jacket with me to put on during flight, but was told I had to put it in the overhead compartment."

Negativ: "Nothing."

Positiv: "It was a short flight and fairly uneventful. Comfortable airline."
Negativ: "When I arrived at the airport in Naples it was impossible to find the check in desk. I asked at Lufthansa and was told that someone would show up at 09:50 but my flight left at 08:40. I was then told that I should be looking for Eurowings. Not a problem except that it is very unclear where their check in desk was. I stood around for 20 minutes asking anyone who would help me where the desk was. We were finally notified at 8:40 that eurowings was the last desk in the aisle."

Positiv: "Das Flugpersonal hat uns alle empfohlen unser Koffer unten unserem Sitz zu stellen (entschuldigung wo ist mein Platz in dem Kofferschuplade?) Am Flughafen dürfte ich am Shalternummern 50 51 52 53 54 der Check in machen aber in der Tat nur 52-54 waren aktiv und sie waren auch für die Passegieren di nach Düsseldorf mussten verfügbar .... Das heißt 2000 Menschen zusammen die nicht wüssten wo die Reihe anfängt....dazu sehr unfreundliche und unorganisierte Personal... ich habe gesagt, dass jemand der Anzeigegerät korrigieren sollte, oder die Reihe führen, weil die Menschen nicht wussten wohin zu gehen ... es würde mir von Schalter 52 geschrien, dass ich Ruhe machen müsste sonst hätte ich sogar den Flug verloren...nach einer Stunde Wartezeit habe ich wieder neue angefangen weil der Mann am Schalter 50 hatte gesagt "sorry wir machen hier kein Check in das ist nur für M50??????" Das heißt????"
Negativ: "es wird kein Glas Wasser umsonst angeboten das nenne ich Unmenschlichkeit!"

Negativ: "I could not check in online the evening prior as there were no more standard seats to select, and therefore could not purchase an extra check-in bag with online prices. I called Eurowings and they advised to just go to the airport and check-in. Was forced to pay a much higher price at the check-in counter at the airport. Either the online system has been set up to rip off the consumer or this is a farce."

Positiv: "Very nice plane with the most legroom I’ve ever had"
Negativ: "The flight was delayed about an hour"

Positiv: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Negativ: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"

Positiv: "Alles in allem gut umsorgt!"

Positiv: "Der Flug ist nicht pünktlich gestartet und verspätet gelandet. Keinerlei Verpflegung verfügbar."

Negativ: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"

Positiv: "es hat alles super geklappt. und kann es empfehlen"

Positiv: "smooth flight"
Negativ: "boarding took too long"

Negativ: "Buses didn't fit all people after landing."

Negativ: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"

Negativ: "Verspätet, aber sonst alles in Ordnung"

Negativ: "Flug ist unpünktlich gestartet"

Negativ: "Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings"

Positiv: "Freundliche Mitarbeiter, klare Hinweise und gut organisierte Abläufe. Profis eben."
Negativ: "Die Qualität des Snacks - das Brot ist sehr trocken und geschmacklich wenig überzeugend."

Positiv: "Überpünktlich!"
Negativ: "Keine Flugstatusanzeige bei diesem Flug möglich."

Positiv: "Waiting area."
Negativ: "Heat in airport. Late departure. No enyeryainmeny. Charged even for soda and water. Crew were unfriendly. Overall. Could be worse."

Positiv: "Pünktlich gestartet, schrecklicher Flughafen in Schönefeld"
Negativ: "Pünktlich gestartet, schrecklicher Flughafen in Schönefeld"

Negativ: "Really hard to land past 10pm with 2 young children. Over 3 hours delayed."

Negativ: "We had to cancel the trip because my father has recently passed away. We have spent $200+ in phone calls waiting to speak to an agent and to call back for follow up. The agent service is terrible and it’s not fair that we have to call long distance to cancel due to bereavement. I did not think it would be so hard. It’s been very frustrating. We have travel insurance through you and all the paperwork is in French that was emailed to me. The issue is still unresolved and I’m very disappointed."

Positiv: "I loved being stuck on the plane for 1 hour with no AC whatsoever and being told that there was drama he to the front hold of the plane. Oh! That’s sounds great!"
Negativ: "Rude. HOT . It did smell good. they gave me a hard issue with my luggage and I plan to complain and also request compsensation for such a HORRIBLE experience. Honestly it was not good at all!"

Positiv: "Ckean seats"
Negativ: "See above. I will not fly easy jet again."

Negativ: "Wurde 3 Mal aus einen anderen Platz gesetzt und Sitz war kaputt"

Positiv: "Das Flugpersonal war aufmerksam. Der Flug startete verspätet."
Negativ: "Essen nur gegen Bezahlung. Sitze sehr eng. Bordunterhaltung nicht vorhanden."

Negativ: "The flight was delayed over 3.5 hours, and the employees were unable to explain the cause of the delay. The employees of the airline in CDG were receiving contradicting information and letting the passengers know contradicting information. They told us they would provide money for food, and the money they provided was only 4.5 euro, not enough to get a bag of chips. The experience going to Venice was horrible with easy jets."

Negativ: "Verspätung - versprochenes Getränk und Snack aus Zeitgründen nicht erhalten,...."

Positiv: "I liked that the captain came it if he cockpit to explain the weather conditions that delayed us two and a half hours"
Negativ: "That the crew kept pushing us to sit or to wait, they had ya sitting in that plane for ages and then didn’t let us use the bathroom while the plane wasn’t even moving and then rushed us out when we finally landed so they could start the following flight. I had to wait hours, they can wait two. The staff was also super disorganized and kept having arguments and miscommunication on he aisle. Very unorofessional"

Positiv: "Nichts"
Negativ: "Sehr unverschämte Mitarbeit"

Positiv: "Ich hatte bisher immer Pauschalreisen und somit war es meine erste Erfahrung in dieser Art. Ich war dem ganzen etwas skeptisch eingestellt, da es beim Buchen nicht transparent war, welche Kosten auf mich zu kommen und ich dann schlussendlich über den Betrag etwas erschrocken war. Zum Beispiel, Buchungsgebühr! Für was, wenn man alles selber macht? Trotz diesen Anfang war ich über den weiteren Verlauf sehr positiv überrascht. Keine Verspätung, tadelloser Flug, nettes Personal sowie beim Check in als auch das Flugpersonal. Die vor Information aufs Handy über den Flug fand ich besonders toll. Ich würde sofort und jederzeit wieder so buchen!"

Positiv: "Alles gut..geringe wartezeitin gatwick"

Positiv: "Super freundliches Personal, unkompliziert, entspannt, alles bestens gelaufen."

Positiv: "Staff was friendly"
Negativ: "They need to do a much better job of communicating that baggage is double the day of. We paid almost $100 euros to check our bags 2 hours before the flight."

Positiv: "Wir waren sehr pünktlich, das Personal freundlich."
Negativ: "Das Flugzeug hat einen ziemlich verbrauchten Eindruck gemacht und hat vermutlich schon viele (zu viele) Passagiere transportiert."

Negativ: "Die Verspätung..."

Positiv: "The boarding was quick and efficient"
Negativ: "The amount of seat space is very limited. I am 5' 8" and my knees were touching the seat in front of me and I had to sit almost all the flight with crossed arms as I had a middle seat. Cheap flight, cheap seats."

Positiv: "Boarding speedy Pünktlich Abflug und Ankunft"

Negativ: "The seat space was so narrow and little leg room. Much worse than any other easy jet flight I have been on."

Negativ: "delayed"

Positiv: "Der Flug ist ca. 20min verspätet gestartet, war trotzdem 10min früher in Schönefeld."

Positiv: "Service"
Negativ: "They didn't inform me to put stomp at customs desk"

Positiv: "Es hat alles super funktioniert, pünktlich, freundlich. gut angekommen."

Negativ: "No frills had to pay for a cup of coffee"

Positiv: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."
Negativ: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."

Positiv: "Very good seating"
Negativ: "I had to pay for my bags and was notified prior."

Positiv: "Bordpersonal war super nett"
Negativ: "2 Stunden Verspätung, genervtes Bodenpersonal , unfreundlich, war der schlimmste Flug meines Lebens"

Negativ: "Our plane to Nice was diverted to Marseille airport. We were told the airport was closed, however, all other flights seem to be landing at the "closed" airport. After landing at Marseille, the captain told us that we would refuel and fly back to Nice. After a long wait stuck in the hot, stuffy and cramped cabin, the captain announced that he received a call from EasyJet's London office directing him to discontinue the flight because it was more economical to bus the passengers back to Nice. Some passengers refused to deplane and the crew called the police to force them off the plane. The crew was hostile and at no point apologized for the situation. No buses were present when we deplaned. No instructions were given. We simply sat in an uncomfortable holding area for more than three hours without sufficient information or help. If anyone asked for further information they were literally threatened with arrest. In a few cases the police were called by EasyJet staff but the officers unsurprisingly refused to actually arrest someone for such an absurd reason. After an excruciating wait the buses arrived. It took three more hours to get back to Nice. We were dumped there in the middle of the night with no help or assistance. The airport was like a ghost town. It was the worst flight ever. No more EasyJet."

Positiv: "A short flight on time Boarding took little time and airline personnel were good"
Negativ: "The 35-40 minute wait to receive our luggage in NCE. No reason, no in info were given to us about this unacceptable delay Re food and entertainment, Kayak, you should have a "did not try" line as i did not see any entertainment and did not taste the food"

Positiv: "Ich habe einen Koffer dazu gebucht und über eine Stunde gewartet damit ich ihn abgeben könnte damit ein Label dran gemacht wird.Dann sassen alle im Flugzeug und ich musste wieder aussteigen um meinen Koffer zu identifizieren, weil das Label auf das ich eine Stunde gewartet habe nicht dran war???"
Negativ: "Es gab kein Essen, sogar Getränke mussten extra gezahlt werden . Easy jet befördert keine kleinen Hunde!! Wieso nicht???"

Positiv: "Crew always good."
Negativ: "Delays, flight called way ahead of actual boarding and long delay getting off flight and in to terminal."

Positiv: "I got to bring a bag for free."
Negativ: "I didn't like how disorganized and slow the boarding process was."

Positiv: "freundlicher durchaus bemühter Pilot"
Negativ: "Grauenhaft über 1 Stunde Verspätung, kein platz kaum möglich sich zu bewegen, anschliessend kein Shuttle zum Gate"

Positiv: "Cheap and fast flight."
Negativ: "No check in luggage is included and they don't tell you that when you're ordering tickets for a connecting flight. If you don't order check in luggage when purchasing the tickets they will charge you double the rate at the counter. Ripoff!"

Negativ: "Website is poorly designed and bag charges are excessive. I will not use this airline again and suggest others to avoid."

Negativ: "My rolling suitcase had a wheel and the lower plastic housing ripped off of the framework. I can't imagine how rough this was handled to arrive this damaged. Never flying easyJet again"

Positiv: "One particularly kind employee"
Negativ: "We were told at check-in that we did not pay for a checked bag, despite the fact that my receipt shows we did. So we had to carry all our heavy luggage onboard and our money paid in advice for baggage was not refunded. Also, the plain was an hour late and the way they started boarding was really disorganized and it was as if the passengers were cattle as they corralled us into a 20x30 standing-only roped off section to wait to board after already having or boarding passes checked."

Negativ: "2 hour delay + giving up my luggage"

Positiv: "kompetent, alles in time, professionelle Abwicklung"

Negativ: "Das Aussteigen bei der Rückkunft in Wien war sehr mühsam,da das Flugzeug nicht andocken konnte und deshalb viele Stiegen zu bewältigen waren"

Positiv: "The staff was friendly."
Negativ: "They woke me up just to ask me to put my jacket away."

Negativ: "The flight was 3 hours late; and there was no room for my cabin bag except at the back of the plan. Their cabin bag policy is not consistently applied"

Positiv: "I liked that it had no delays, very fast. Friendly staff clean, speacious, very please for the price."
Negativ: "Actually I like everything!"

Positiv: "Alle mitarbeitern waren freundlich und professionel, alles war gut organisiert, gab genug platz für Handgepäck, meinen Flug war bequem und mit wenig stress."
Negativ: "Es war ein kurzes Flug -- nur 2 Stunden -- und es gibt nichts worüber Ich mich beschweren kann."

Positiv: "Die freundlichen Mitarbeiter bei easyJet in allen Ländern der Welt ein Danke ..."
Negativ: "Kein Getränk, kein TV , nicht mal was zu knabbern, Preis Leistung passen nicht ."

Positiv: "Comfortable, clean, and on schedule."

Positiv: "Ruhige Atmosphäre an Bord. Die Crew war sehr nett und freundlich!"
Negativ: "Das warten in Zürich auf den Bus der die Pasagiere zum Flugzeug bringen sollte kann besser organisiert werden. Das hat nicht nur mir selbst nicht gefallen."

Negativ: "Verspätung, unbequeme Sitze"