Finde günstige Flüge nach Monaco

Positiv: "Short flight with efficient service and coffee"

Negativ: "Quite satisfiedoverall"

Positiv: "Boarding was fast. Lots of bathrooms."
Negativ: "wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices"

Positiv: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Negativ: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."

Positiv: "Clean aircraft, quite and smooth flight, lots of entertainment options."
Negativ: "I was never made aware of what food and drink options there were. I was asleep for the main meal and it would've been nice if they left a snack for me when I woke up."

Positiv: "Nice light snack and refreshments offered. Quick boarding and friendly staff."
Negativ: "They were vague about the security procedures. Minimal entertainment."

Positiv: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."

Positiv: "It’s amazing. Fast and comfortable."

Positiv: "Toilet facilities"
Negativ: "See above"

Negativ: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"

Negativ: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."

Positiv: "The crew was a lot nicer and more proactive than on Air China before hand"

Positiv: "Easy boarding"
Negativ: "Food"

Positiv: "Smooth process. Regular updates."
Negativ: "Late departure."

Positiv: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Negativ: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"

Negativ: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies. Both legs of the journey the crew was lousy on this. So child unfriendly"

Positiv: "The cabin crew on our Munich to Denver leg was absolutely the best ever!"

Positiv: "Great food and service. Business class lie flat seats are good for the sleep."

Positiv: "Clean and effective communication."
Negativ: "Was kept waiting in the plane"

Positiv: "Staff were polite Comfort ok Food was basic No entertainment."

Positiv: "Got off to a late start, should have been an omen."

Positiv: "Friendly helpful staff."
Negativ: "Delays."

Negativ: "Overall okay. Boarding was substandard"

Positiv: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Negativ: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."

Negativ: "Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome."

Positiv: "Very nice staff at the gate and awesome media selection on the plane."

Positiv: "food was great"
Negativ: "gate changed and we gad to take the bus to the plane which lead to sn delay and almost the plane couldn't leave before the airport closed. however, we eventually made it ..."

Positiv: "Friendly crew, had row to myself, smooth flight"
Negativ: "Delayed departure"

Negativ: "Boarding was a mess and food was not up to the mark"

Positiv: "On time. Not too crowded."

Negativ: "Frankfurt airport chaos Lyon customs downstairs in arrivals checkin upstairs so they can't view your items if you are claiming tax back. Clever French move. Obviously happens a lot"

Negativ: "Food foul / fowl staff brusque breakfast in edible stone cold dinner as something my 10 year old could better prepare boarding chaos Frankfurt immigration staff curiously aggressive wouldn't pay premium economy again with this airline"

Positiv: "Don't like anything"
Negativ: "Bad food delivery crew members always restless mood"

Positiv: "Lufthansa's staff and service are second to none."

Negativ: "2.5 h delay"

Negativ: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."

Positiv: "I would like a direct flight from Krakow to Chicago. Lufthansa is a very good airline to Poland. Would definitely fly Lufthansa again."

Positiv: "The price, the service, the food."
Negativ: "The sardine can."

Positiv: "Quick straight forward"
Negativ: "No entertainment at all"

Positiv: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Negativ: "Seats were not super comfortable."

Positiv: "Online check in is efficient, staff both at the airport and on board are friendly and helpful. Seats (economy) are OK. Onboard entertainment is good (good choice of films, TV shows and games)"
Negativ: "Food - as usual airline food is mostly inedible and unappealing. I usually eat at the airport before the flight and skip the meal onboard."

Positiv: "I love flying with lufthansa. Staff is friendly and chatty. Personal service is excellent. Food could be better compared to other airlines, but is not so important to me when it comes to flying."

Negativ: "Full plane, no options to spread out."

Positiv: "As a Germany company all was in place on time and well done."
Negativ: "All was good"

Negativ: "Patronizing crew"

Positiv: "Great service."

Positiv: "Crew inside the plane was lovely."
Negativ: "The crew woman that assist us in Barcelona Airport counters for the check-in was really rude asking very personal question that I still don't understand why and questioning our passports without any reason. My partner and I felt very uncomfortable and that was a totally unnecessary situation. After that everything was totally great during the flight."

Positiv: "Food, drink and entertainment are very good."
Negativ: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"

Positiv: "Great service from check in to boarding. The in-flight crew was professional, courteous and prompt in responding to any passenger needs."

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "Flugpersonal war aufmerksam und professionell"
Negativ: "Start in Kairo war verspätet durch unprofessionelle Abfertigung durch das ägyptische Bodenpersonal: Aus Personalmangel wurde - wie üblich - nur eine der Sicherheitsschleusen benutzt. Es gibt keinen Gold Track. Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Both flights were delayed. Food selection was poor."

Positiv: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Negativ: "No tv, maps or entertainment at all."

Positiv: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Negativ: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."

Negativ: "The vegetarian meal was OK"

Negativ: "The flight was delayed and I lost my luggage."

Positiv: "Drinks were included"
Negativ: "No entertainment available not even to pay for. Wifi is overpriced"

Negativ: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."

Positiv: "We arrived on time"
Negativ: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."

Negativ: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."

Negativ: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Negativ: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Positiv: "Whole process of checking in, security, and boarding was very easy."

Positiv: "My waffle and coffee"
Negativ: "Very small seats with hardly any legroom. Flight delayed 2 hours. Nasty attendant told me my bag was too big for overhead compartment. It wasn't."

Positiv: "Crew friendliness."

Positiv: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."

Negativ: "Es wurde eine kleinere Maschine benutzt als beim Boarding angegeben. Dadurch gab es nur Chaos, da die Sitzplätze nicht mehr denen entsprachen, die auf dem Boarding Pass standen und das Personal das auch nicht vorher bekannt gegeben hat bzw. auch nicht geholfen hat. dass jeder einen anderen Sitzplatz einnimmt."

Positiv: "All"

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles war bestens"

Positiv: "Ohne Ankündigung gestrichen"

Negativ: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."

Positiv: "Free wifi on the return flight"

Negativ: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Negativ: "Keine akzeptable Beförderung aufgrund nicht erreichten Anschlussflug"

Positiv: "The pilot did a great job landing the plane in high winds."

Positiv: "The staff was very pleasant"
Negativ: "Very crowded plane!"

Negativ: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."

Positiv: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Negativ: "nothing in particular"

Positiv: "in this case, nothing"
Negativ: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"

Positiv: "Decent between chare distance for a medium sized airplane (A321)"
Negativ: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"

Negativ: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."

Positiv: "Easy online check-in and boarding pass access also linked to wallet."
Negativ: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."

Negativ: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."

Negativ: "Tja, man bekommt nur ein paar Knabbereien als Verpflegung"

Positiv: "Glad to have coffee and sweet treat. Attentive and pleasant crew."

Negativ: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."

Positiv: "Excellent personnel. Will use Austrian Airlines again!"

Positiv: "Boarding was on time and the crew were great. The food was quite good too."

Positiv: "Really enjoyed the quick and pleasant service from the crew."
Negativ: "This was actually one of the better flights I have been on."

Positiv: "No problems."

Positiv: "Crew is good as always."
Negativ: "Uncertinty at boarding.Changing the time of take off several times and very slow boarding.Rough landing."

Positiv: "Quick boarding, friendly staff"
Negativ: "Flight was delayed"

Negativ: "Less than 24 hours notice."

Negativ: "Did not make this connecton, was directed to Frankfurt"

Positiv: "Everything worked well."
Negativ: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."

Positiv: "seats are comfortable, boarding was fast"
Negativ: "no choice of food, no entertainment"

Positiv: "The staff was very helpful and professional. Promp response to calling for attention."
Negativ: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Positiv: "Comfortable seats. Warm plane with happy staff."
Negativ: "Maybe a second sandwich option for food, not everyone likes cheese."

Positiv: "Very friendly and helpful personnel."

Negativ: "Dutch sub titels would be nice."

Negativ: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Negativ: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Positiv: "was very quick"

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Easy boarding, plenty of room"

Negativ: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "Freundliches Personal!"

Positiv: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Negativ: "Long stop over at Schiphol. Too Long!!!!"

Negativ: "magazines very dog eared and some badly torn"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Positiv: "Nothing"
Negativ: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Positiv: "No chargers or tv on planes"
Negativ: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Positiv: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Negativ: "As above"

Positiv: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Negativ: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Negativ: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Positiv: "Quick (relatively) flight."
Negativ: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Positiv: "Atmosphere, crew were very professional and friendly"
Negativ: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Positiv: "Nettes Personal!"

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Negativ: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Plane service"
Negativ: "1h30min delay at airport"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Positiv: "Good food, good entertainment system, comfortable seating."
Negativ: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Positiv: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Negativ: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Negativ: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Positiv: "Der Flug ist wegen Schlechtwetter abgesagt worden. Dagegen kann man nichts sagen. Aber...."
Negativ: "Das wir zum umbuchen über zwei Stunden in einer Schlange stehen müssten war eine Zumutung."

Positiv: "Pünktlich, sehr unkompliziertes Boarding, nettes Personal. Ich bin mehr als bespannte am Zielort angekommen. Gerne wieder."
Negativ: "Das Essen war eher mäßig, aber dass es überhaupt etwas zu essen gab auf einem Flug von unter einer Stunde fand ich sehr positiv, wenn auch nicht unbedingt nötig."

Positiv: "What’s not to like!"

Positiv: "dsd personal war aufmerksam. eine flugbegleiterin wat sehr genervt."
Negativ: "das essen war .... Der Hunger hats reingetrieben."

Positiv: "Wenn man spät am Abend von einem Langstreckenflug nach Hause fliegt, erwartet man kein Showprogramm. Die Leistung der Crew war angemessen und professionell. Der Flug war deutlich früher in DUS, die Gepäckausgabe sehr schnell!"

Positiv: "Das Flugpersonal war durchaus freundlich, aber irgendwie nicht besonders engagiert. Es wurde ein Minimumprogramm abgespult. Was soll ich mit dem Brot, wenn das essen vorbei ist. Warum fragt man mich nach der Auswahl, wenn es nur 1 Option gibt (Lunch). Gerade von einer asiatischen Airline erwarte ich hier mehr, auch in 'Economy'. Die Sitze waren sehr eng."

Positiv: "Auf dem Langstreckenflug war das Personal sehr freundlich, machte aber einen wenig erfahrenen Eindruck. Die Sitze im Flugzeug waren sehr eng! Die Verpflegung muss man als mäßig bezeichnen, da bieten andere Gesellschaften mehr."

Positiv: "Von einem Zubringerflug erwartet man keine Besonderheiten, die gab es auch nicht. Nichts desto trotz war das Flugpersonal freundlich und hilfsbereit. Es gab eine Verspätung, die aber nicht weiter ins Gewicht fiel"

Negativ: "das Essen war gut"

Negativ: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"

Positiv: "The crew was good and very good pilot's"
Negativ: "No leg room between seats"

Positiv: "Der Flug hatte Verspätung, so dass es nur mit viel Gerenne möglich war, in Paris den Anschluss-Flug zu bekommen. Passiert bei Air France leider oft. Einige Male war der Anschluss auch schon weg, was zu langen Wartezeiten und zu unerwünschten Übernachtungen in Paris sorgte."
Negativ: "Der Flug hatte Verspätung, so dass es nur mit viel Gerenne möglich war, in Paris den Anschluss-Flug zu bekommen. Passiert bei Air France leider oft. Einige Male war der Anschluss auch schon weg, was zu langen Wartezeiten und zu unerwünschten Übernachtungen in Paris sorgte."

Positiv: "Das Flugpersonal war sehr freundlich."
Negativ: "Nicht's"

Positiv: "Short & easy flight"
Negativ: "All ok"

Positiv: "Sehr freundliches Personal."
Negativ: "Die Sitze waren zu eng beieinander. Wenig Platz im schulterbereich."

Negativ: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"

Positiv: "Not much."
Negativ: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."

Positiv: "Flugpersonal war sehr nett und hervorragend."
Negativ: "Flug hatte 1std Verspätung"

Positiv: "Flight went smoothly"
Negativ: "Flight left late The seats are small and crowded There are no entertainment options"

Negativ: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Positiv: "Für ein kurztripp nach Paris alles super"

Negativ: "bad smell around my seat"

Positiv: "Punctuallity"
Negativ: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Positiv: "the staff was very friendly and offered a large selection of drinks"
Negativ: "The flight was delayed nearly one hour"

Positiv: "Alles war in Ordnung"

Positiv: "Das Flugpersonal war nett, das Essen war gut"
Negativ: "der Flug war nicht pünktlich: leider 70 Minuten Verspätung"

Positiv: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Negativ: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."

Positiv: "Croissants instead of pretzels was a nice change of snack"
Negativ: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."

Positiv: "Der Flug war pünktlich. Alles was ok."

Negativ: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"

Positiv: "Alles soweit super gelaufen Check in, boarding, Abflug.... Verpflegung war richtig top Personal super gut gelaunt...."
Negativ: "Das Flugzeug war sowas von dermaßen kalt, das man auf jeden Fall, warme Sachen greifbar haben sollte, war aber auch der einzigste Minuspunkt"

Negativ: "Getränkeservice mäßig"

Positiv: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."

Positiv: "Great service by attendants Spoiled us with food"
Negativ: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"

Positiv: "Alles war im Ordnung,die Crew sehr nett und zuvorkommend..gute Filme an Bord und ausreichend Platz zum Schlafen.Das war wirklich Business Class.."
Negativ: "Leider 2 Stunden Verspätung wegen technischer Mängel am Flugzeug.. Hier auch wieder kleine Sauberkeitsmängel..zum Beispiel an der Leselampe..die Toilettenanzahl zu wenig und die zweite wurde auch noch von den Economy Fluggästen benutzt,man bekam auch nicht genügend Getränke(Wasser),zwischendurch wurde nichts weiter angeboten.."

Positiv: "Der Flug dauerte nicht lange,das Checkin klappte gut und die Crew war auch zuvorkommend und nett."
Negativ: "Wir waren über den älteren Zustand der Flugzeuge enttäuscht.Die gesamte Innenausstattung war sehr unmodern und alt,teilweise sogar abgenutzt und schmutzig..für eine staatliche Gesellschaft hätten wir eher Lufthansa Standard erwartet..ausserdem war dieser Flug kein Business sondern Economy mit einem frei gelassenem Sitzplatz.."

Positiv: "should let first board passenger in rear rows and not everybody together."

Positiv: "should let first board passenger in rear rows and not everybody together."

Positiv: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Negativ: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"

Positiv: "Agents kept us well informed about the delay which became more than an hour."
Negativ: "The delay."

Negativ: "Flights are always delayed, boarding is a mess, CDG is awful. Avoid unless nothing else available"

Negativ: "Did not inform me of the shut down of Nice airport that Monday night July 25 from 11:30 to 4:00. I was stranded in nice. I planned to take a taxi to have it take me around a nice at night to see the city. But lost that opportunity.. Then the next morning before boarding I got inquired by French police asking why did I stay in Nice over night. My suitcase locks was cut open and a special silver plated cup,handle,was broken in my suitcase."

Negativ: "Delayed"

Positiv: "The confort of the Business area, wide seat, spacious bathroom, great options of entertainment. The food is excellent."
Negativ: "Perfect"

Positiv: "That it was not an Air France operated flight. Crew were kind and helpful. Seating was very comfortable, and everything was on schedule."

Positiv: "Out of the 4 Air France/Delta flights I boarded over 21 days, this was the the only leg where row-range-wise boarding was done! Thank goodness. Entertainment options were awesome; latest movies, shows, documentaries, etc. Food options for AVML were good and plentiful. Flavors and temperature were just right. Staff was courteous."
Negativ: "Seats need an extra layer of cushioning at the very least... very painful to sit in those for so many hours. Extra space would be great - but that is nearly impossible to achieve. Headphones provided should be upgraded a bit... earphones with better plugs would be a good option."

Positiv: "flight was cancelled due to mechanical reasons, had to rebook in other flight company code sharing with Air France, than - nightmare happened - luggage has been lost for 3 days. therefore, enormous issus and problem to find luggages and to claim the ridicolous compensation to urgent needs"

Positiv: "Foreign films, current films, great for a movie buff."
Negativ: "Cramped seating, but that's par for the airlines these days."

Positiv: "flight attendant was professional"
Negativ: "he flight was delayed for over 3 hours On top of the delay we were on the runway for over 2 hours Our luggage was not delivered after 2 entire days. After receiving our first two bags, the third bag is not not delivered (3 days without our clothes. This is the bag we paid an additional 100.00 for. On the trip over, the entire row of seats did not have the monitors working and the light could not be turned off (bright error screen on the entire 7 hour flight. After being stuck in New York (reasons beyond Delta's control so we are understanding of that) however the Delta airport crew (3 different sources, continued to give us the wrong information resulting in us staying in the airport an additional 2 hours after everyone else had left. Finally went to a 4th person who was able to resolve the issue within 5 minutes. This was the worst flight experience in my entire 50 years on earth. The level of incompetence with some of the Delta airport staff is beyond excusable. Even after our issue was resolved, the worse two of the lot were still giving out wrong information to passengers telling them there were no hotels in ALL OF NEW YORK and they would have to stay in the airport."

Positiv: "Food was good, especially breakfast. Flight wasn’t full at all so plenty of room to stretch out"

Positiv: "Absolutely nothing - and this was Club Europe"
Negativ: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."

Positiv: "The food and the services. The plane looks new and clean. Many new release movies."
Negativ: "seat space is too small and not comfort."

Positiv: "Modern plane"
Negativ: "Tiny sized seats, very narrow and no legroom. Horrible experience"

Positiv: "Wheel chair was provided. Guidance to check in to the flight."
Negativ: "I paid extra charge for Seat 29C. It was not provided though requested several times. After a hot argument this was provided. Crew were not co-operative. Flight was delayed by three hours. Connecting flights missed. I reached my final destination by a delay of 24 hrs. Luggage came after 3 days. No wheel chair provided at LHR. I have been suffering from Back pain since several years, underwent surgery. I had to walk a larger distance at LHR to hotel and back to to catch flight. Very horrible journey I had ever experienced."

Positiv: "Check in too long for drop off bag otherwise quick boarding, flight early and bagage delivered very quickly"

Negativ: "Das online Check- in war leider nicht möglich."

Negativ: "mybroken seat"

Negativ: "Der Flug war um 1,5 Stunden verspätet (in der Zeit wäre man schon in London gewesen) und somit wurde es stressig für alle, die einen Anschlussflug kriegen musste, was bei einem darauffolgenden Langstreckenflug (der letzte des Tages) sehr unangenehm ist."

Positiv: "Pilot gave good communication of flight progress, and arrived early."
Negativ: "Slow boarding and disembarkation processes."

Positiv: "Boden und Flugpersonal waren klasse"
Negativ: "Für teures Geld gibt es nicht einmal ein Wasser oder Kaffee geschweigeden ein Keks oder Sandwich !!!"

Positiv: "Flug war pünktlich. Sitze eher unbequem und wenig Beinfreiheit."

Positiv: "The flight was before time on arrival"
Negativ: "Nothing"

Positiv: "Das Personal ist super am Boden wie auch in der Luft , freundlich und hilfsbereit . Lieben Dank für Ihre persönliche Betreuung ."
Negativ: "Schade nur das der Vorstand der BA die Konturez in Rayen Air sieht und somit alles herunterschraubt ! Kein Sandwich nicht einmal ein Glas Wasser oder Kaffe . Alles muss trotz des teuren Tickets bezahlt werden . Das ist nicht ok !!! Marketing hallo create a signature BA Sandwich and Tee make it your brand that’s the right way to go !"

Positiv: "Always 5 stars to the crew and reliability."
Negativ: "Seats are not so comfortable or that much leg room in economy. Asian airlines do much better n seat comfort. The entertainment system on this 777 is old and unreliable. Poor viewing aspect and screen resolution. On a 13 hour flight the passengers deserve more for their money."

Positiv: "Nothing"
Negativ: "Not even a bottle of water included in our two £239 returns to Pisa. We could have saved £150 each and flown Ryanair for this level of service. The only difference is that BA don't sell scratch cards(yet!)"

Positiv: "good flight, on time, nice crew, no complaints"

Positiv: "Excellent flight. Staff very helpful and professional."

Negativ: "Flug wurde wegen schlechtem Wetter annulliert. Schade kann passieren. Was nicht passieren darf dass niemand vor Ort erreichbar ist der helfen kann. Website könnte den Andrang nicht standhalten. In Zeiten von cloud Services unverzeihlich. Stundenlanges versuchen bei der Hotline um zumindest in die Warteschlange zu gelangen. Umgebuchter Flug wurde dann aus unersichtluchen Gründen nochmal annulliert. Alles von vorn. Niemand kann etwas zur Kostenübernahme sagen. Ich kam 3tage später an. Nie wieder Brittisch Airways!!!!"

Positiv: "Nothing"
Negativ: "Seat comfort in Business Class worse than low cost airlines Crew rude and aloft Food terrible"

Positiv: "The staff in airplane was okay"
Negativ: "The boarding staff are very rude"

Positiv: "Der Flug SFO - FRA war so gut wie pünktlich und war sanft wie Butter, da hatten wir alle echt Glück. Das Personal war super nett und hilfsbereit. Der Flug von FRA nach TXL war dann über eine Stunde verspätet, aber gottseidank war der Hydraulikschaden, der die Maschine einsatzunfähig machte, vor dem Abflug beim Check entdeckt worden, nicht auszudenken, wenn das nicht gecheckt worden wäre. Danach ging es auch zügig und überschaubar weiter."
Negativ: "Was immer doof ist: ich sage beim Check-In, aber auch beim Betreten des Flugzeuges dem/der meinem Platz nächststehenden Purser Bescheid, dass ich sehr schwerhörig bin und mit zwei Geräten unterwegs bin und bei Dingen, die man wissen sollte, eine direkte Ansprache brauche. Beim Flug von SFO nach FRA hat die Stewardess sich das sogar mit Kugelschreiber auf der Hand mit meinem Sitzplatz notiert, aber es hatte leider keine Auswirkungen. Ich würde mich also über Textskripte bei Ansagen auf dem Monitor sehr freuen, ebenso über deutsche Untertitel bei den Filmen. In den Überseemaschinen ist die Übertragung der Ansagen meistens klanglich ok - in den Inlandflügen, so wie von FRA nach TXL war die Lautsprecheransage so verzerrt, dass ich nichts verstanden habe. Wenn dabei wichtige Informationen gewesen wären, hätte ich leider Pech gehabt. Das ist sehr behindertenunfreundlich."

Positiv: "Crew helpful"
Negativ: "Security v rude - never like that efoe"

Positiv: "Der Flug an sich war prima, das Personal und das Essen auch. Nur leider hatte der Flieger eine halbe Stunde Verspätung. Den Anschlussflug hab ich dann nicht mehr bekommen."
Negativ: "Per Durchsage wurde der verspätete Start so begründet, dass ein Passagier das Flugzeug wieder verlassen musste - anscheinend war er betrunken, so eindeutig sind die Ansagen meist nicht."

Positiv: "Auch dieser Flug war pünktlich (bis auf ein paar Minuten, glaub ich), Personal nett, war wieder sehr zufrieden."
Negativ: "Erneut das Problem: Wie soll ich denn 50 Zeichen verwenden, wenn es doch keinen Grund zur Beschwerde gibt?"

Positiv: "Flight on time. Baggage out quickly."
Negativ: "No seat lights or entertainment due to fault. Food only available for purchase. Even sparkling water cost £1.80. Leg room minimal."

Positiv: "Der Flug hatte Verspätung infolge einer Panne musste ein Rad gewechselt werden"

Positiv: "Terminal 5"
Negativ: "Disgusted that they wanted to charger £11 pp to change seat at check-in 24hrs prior to the flight!"

Positiv: "The staffs were brilliant"

Positiv: "Schade, dass bei einem Flug, der von Deutschland startet, indem für neusten Fluggäste Deutsche sind, nicht auch deutsche Durchsagen gemacht werden! Bei deutschen Fluglines wird deutsch und!! Englisch gesprochen!!!"

Negativ: "Nicht mal Wasser wurde an die Passagiere verteilt, geschweige denn Knabberzeugs - muss man bei British Airways bald dafür zahlen, die Toilette zu nutzen??"

Positiv: "Es hat alles bestens geklappt. Kein Problem mit dem Handgepäck und der Habdtasche. Danke"

Positiv: "easy boarding, land at T5 which is a very well designed terminal"
Negativ: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."

Negativ: "the fact I had to 464 pounds robbing b"

Positiv: "Info über Verspätung Schnelle, effiziente Security-Kontrolle"
Negativ: "Bordpersonal sehr brusque und unfreundlich"

Positiv: "Food was ok"
Negativ: "Waits, long wait for baggage, surly crew."

Positiv: "Sehr nettes flugpersonal, gutes essen, stauraum am Fensterplatz"
Negativ: "Unbequeme sitze, 2 metallboxen unter meinem vordersitz sodass ich kaum Platz für meine Beine hätte."

Positiv: "Alles bestens, verlief alles planmässig, guter Service, keinerlei Probleme"
Negativ: "Es gibt Nichts Erwähnenswertes eigentlich, wie immer wenig Platz in der Holzklasse und das Essen dient der Unterhaltung nicht dem Gaumen"

Positiv: "Me encanta viajar con British Airways.. súper confortable! Súper ofertas"

Positiv: "Crew was fantastic, food and drinks were of a very decent standard."
Negativ: "Boarding was in a cramped corner so a bit confusing, no enetertainment at all on a (very) old plane."

Positiv: "Das Flugpersonal war zuvorkommend. Der Flug ging planmässig"

Positiv: "Really comfortable"

Positiv: "Es war an Board relativ sauber."
Negativ: "Essen und trinken gab es leider nur gegen Aufpreis. Die Maschiene ist bei Hin- und Rückflug jeweils eine halbe Stunde verspätet abgehoben. Das Flugpersonal war leider sehr Unfreundlich !! Da wir zu einen der letzten gehörten die an Board gingen, war in den Stauräumen kein Platz mehr. Die Stewardess hat uns keine Hilfe angeboten.. als ich eine Klappe öffnen wollte bei dem Ihr Kopf im Weg stand, habe ich auf die bitte die Klappe öffnen zu dürfen eine wütende Antwort bekommen, mein Kopf ist im Weg. Ein weiterer Stewart konnte anschließend seine Kollegin auf Ihr Fehlverhalten entschuldigen und bat mir seine Hilfe an."

Positiv: "BA couldn't get our boarding passes to work no matter how many times they printed out new ones and we had to land into proper arrivals (though we were in transit in Heathrow) and tell five different groups of staff what was going on, even though it wasn't our problem but their computer glitch. One man at security was even rude to me, telling me not to just stand there. ( I had been told to stand there whilst they went and tried to remedy for the umpteenth time). When I showed him my disabled badge and said I would personally prefer NOT to be left standing for hours, he said 'so?'. It was a nightmare. It took hours and still wasn't sorted and in the end the immigration officers had to be called to the boarding area to allow us on the flight with non functioning boarding cards. It wasn't even our fault. REally upset about it."

Positiv: "Comfortable seats and good service"
Negativ: "No USB port"

Negativ: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."

Positiv: "Super online Check in, gute sitze, ausreichend beinfreiheit"
Negativ: "Nur 3 verschiedene Sandwiches zum auswählen."

Positiv: "Das Personal ist aufmerksam - die Mittelsitze in der BC sind prima für Paare"
Negativ: "Die Inneneinrichtung war klapprig - der Tisch wackelte so sehr, dass der gute Rose Champagner von ihm flog und das Glas zersplitterte - obwohl der Flug ganz ruhig war!"

Positiv: "gutes preis-leistungs-verhältnis"
Negativ: "habe upgrade auf "gepäckstück einchecken, freie sitzplatzwahl und snack" gebucht und keinen snack bekommen."

Positiv: "First time I have used assisted travel for myself and husband and it made a huge distance Flight was very good with excellent service in club class"
Negativ: "No dislikes"