There were MULTIPLE sick people on board the flight and I had two seats but the second person didn’t show. When boarding, someone was in my seat so I moved a row back (no biggie)- but his friend was disgustingly sick (which made sense why he moved to my seat instead of sitting next to him.) I decided to move to the row on the immediate other side away from his germs and the attendant was being a little funny about me moving seats saying on her chart no one was supposed to be there- which caused a Karen attendant to come over and make an even bigger deal- asking me where I’m supposed to be sitting. There were at least 8 open seats in the back and being I paid for TWO- I can move close to the seat I originally paid for being there was a detrimentally SICK gentleman in front of me coughing and sneezing and sniffling. So I had to wear 3 masks and I put my blanket over my head. Very comfortable compared to a moved seat.
Never made it out of Boston, spent 8 hours at the airport only to get flight canceled and they lost my luggage. Missed a family party I had been planning on going to for over 3 years. Delta Airlines is an absolute joke. The airlines Industry is in shambles, it seems like it’s run by a toddler.
Mediocre food in First Class, I had better food in Economy.
Flight attendants just not as friendly as they used to be.
Love the leg room and entertainment in comfort plus. Crew members were also excellent. However, serving gold fish and cookies twice on a 6hr flight is embarrassing. Delta should offer a better variety of snacks during a long flight.
The flight crew was friendly, and I was given an exit row window seat on a basic economy fare. Delta prioritizes SkyMiles cardholders, and that's much appreciated.
Couldn’t have been better.
There were some delays due to weather but Delta was able to get me home within an hour of my original itinerary.
Positiv: "The cleanliness, the upbeat and sweet crew, the pilot did a great job taking of and landing, and controlling the turbulence. Communication was great."
Negativ: "More leg space"
Positiv: "Never went on the flight."
Negativ: "Awful customer service"
Negativ: "Good for now"
Negativ: "All went great. Another excellently run Delta flight."
Negativ: "Get us off plane. Been stuck at gate in plane for over an hour."
Positiv: "Crew was nice"
Negativ: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
Positiv: "There was an available seat next to me"
Negativ: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Negativ: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Positiv: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Positiv: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "Flight was delayed. The airplane was not stocked with the food prior to scheduled departure. It appears as though our plane had landed at 7:30 am and our departure was scheduled for 9:30am. I am struggling to understand why in two hours the plane could not be stocked with food."
Negativ: "The flight was delayed by six hours, for no other reason than the airline itself, not the weather. Change of planes, emergency landing back at Atlanta, changed to another plane, no flight crew for over an hour, then to top it off, the final landing was the hardest I’ve experienced."
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Better screens for in-flight movies. More legroom or upgrade options."
Positiv: "The entire crew was amazing they were professional friendly and accommodating"
Positiv: "Got me there Safely"
Negativ: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Positiv: "Good snacks. Nice crew. Nice seats."
Negativ: "Pay WiFi? JetBlue does it for free.."
Positiv: "The crew was nice, helpful abd friendly. Very seemed glad to serve us."
Negativ: "The seats were so close that we could not sleep. You couldnt put your head back or down on table even with pillows. Will not fly Delta again on long flights."
Negativ: "knees were jammed into the seat in front of me."
Positiv: "The crew was wonderful, the flight was on time."
Negativ: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Tried the free WiFi and movies"
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Negativ: "Flight was 30 minutes late because the gate was understaffed. During the flight, the crew told us they couldn’t serve us because of turbulence, but then served first class."
Negativ: "Delayed 15 hours because of a mechanical issue, spent the night in Cancun. Customer service and communication throughout was terrible."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "Left early and arrived early."
Negativ: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Positiv: "Leo was friendly and helpful, a wonderful presence on the flight."
Negativ: "Boarding process"
Negativ: "I was sitting in the last row and the bathroom smell was hard to deal with."
Positiv: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Negativ: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Negativ: "No power outlets, back of the plane is really loud, overhead bins suck"
Negativ: "My suitcase came without a wheel. Damaged luggage."
Negativ: "There was a kid screaming on both flights and t was not a good time"
Air France lost my luggage again Its the second time in a week
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
The staff were excellent, very helpful and efficient
Negativ: "Entertainment system was not working on all seats"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "The crew was great"
Negativ: "1-2 +cms leg space"
Positiv: "Freundlichkeit des Personals"
Positiv: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Positiv: "Despite being a short flight, they gave food"
Negativ: "Nothing. All ok"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Negativ: "Seat angle adjustment was not the most comfortable for sleeping."
Negativ: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Positiv: "Not much, seats are super uncomfortable"
Negativ: "Better code sharing with KLM"
Positiv: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Negativ: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Positiv: "Nothing !! Such a bullshit flight ever !!!"
Negativ: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Negativ: "Entertainment worked sporadically"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Crew was nice."
Negativ: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Negativ: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Negativ: "There was no entertainment and the food could be better"
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Fantastic Crew!"
Negativ: "Seats are comfortable but tight."
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "It was a nice plane and boarding was well organized."
Negativ: "I was assigned a middle seat, if not for that I would have given a higher rating."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Food has improved a lot on business class. Meals are more creative."
Negativ: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Positiv: "Very good male crew member. Pilot genuinely apologetic for the delay."
Negativ: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."
Positiv: "Das Flugpersonal in der Businessclass war toll, das Essen und der Wein sehr ansprechend."
Negativ: "I was asked to change my seat repeatedly"
Positiv: "Der Flug ist wegen Schlechtwetter abgesagt worden. Dagegen kann man nichts sagen. Aber...."
Negativ: "Das wir zum umbuchen über zwei Stunden in einer Schlange stehen müssten war eine Zumutung."
Positiv: "Pünktlich, sehr unkompliziertes Boarding, nettes Personal. Ich bin mehr als bespannte am Zielort angekommen. Gerne wieder."
Negativ: "Das Essen war eher mäßig, aber dass es überhaupt etwas zu essen gab auf einem Flug von unter einer Stunde fand ich sehr positiv, wenn auch nicht unbedingt nötig."
Positiv: "dsd personal war aufmerksam. eine flugbegleiterin wat sehr genervt."
Negativ: "das essen war .... Der Hunger hats reingetrieben."
Positiv: "Wenn man spät am Abend von einem Langstreckenflug nach Hause fliegt, erwartet man kein Showprogramm. Die Leistung der Crew war angemessen und professionell. Der Flug war deutlich früher in DUS, die Gepäckausgabe sehr schnell!"
Positiv: "Das Flugpersonal war durchaus freundlich, aber irgendwie nicht besonders engagiert. Es wurde ein Minimumprogramm abgespult. Was soll ich mit dem Brot, wenn das essen vorbei ist. Warum fragt man mich nach der Auswahl, wenn es nur 1 Option gibt (Lunch). Gerade von einer asiatischen Airline erwarte ich hier mehr, auch in 'Economy'. Die Sitze waren sehr eng."
Despite entering my AA info multiple times it didn’t seem to cross over
Our boarding passes didn’t come to our app. We had to check in at a kiosk and were given a pass to get through secure to our gate that did not have our TSA Precheck info , so we had to stand in line to get passes through TSA precheck security that still had no seat assignments although we had paid $32 extra per flight to select our seats. The agent at ticketing was sour almost to the point of being rude. Thankfully the agent at the gate was able to get us into seats. One we had selected on the web site and the adjacent seat so it worked out but not without a bunch of anxiety.
AA had the flight attendants for this flight coming from an international flight. The flight ended up being an hour delayed bc of the flight attendants needing to go through customs. AA should be able to plan better. Once they arrived, all flight attendants seemed annoyed. A gentleman had to remind them on snacks, which they passed out as we started to land. The gate crew was also fairly rude and made fun of people frustrated the flight was so delayed for such an easily fixable reason.
Positiv: "crew was great and moved me further up in the plane to make a tight connection"
Negativ: "Pagar una maleta pequeña mortifica"
Positiv: "Great crew, clean plane"
Negativ: "Plane was late getting in so boarding was an hour late"
Negativ: "There were too many people on the flight. The middle seat was occupied."
Positiv: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Negativ: "Stewardesses were grouchy except the one Oriental stewardess. Boarding was late. Reclining seats need to be eliminated!!! I paid $100 extra for additional 6 inches of legroom which was lost when person in front of me reclined. Kona Airport is nasty."
Negativ: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Positiv: "Our attendant was simply the best I have ever had the pleasure of flying with."
Negativ: "Everything was perfect."
Positiv: "Nothing. American is consistently terrible."
Negativ: "Flight pushed back on time, but then we sat on the tarmac for well over an hour. I'm sure they did that to fudge their on-time record. Totally lame."
Positiv: "Overall is a good flight"
Negativ: "Luggage lost never return"
Negativ: "kleines Frühstück für umsonst"
Positiv: "I loved everything"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "The crew was friendly and kept us informed of ongoing issues."
Negativ: "There was not enough fuel to make the connection in Charlotte as well as mechanical issues with getting the luggage off the plane resulting in being stuck over night. Also they lost my bag."
Positiv: "Knowing what carousel luggage was at - I suppose."
Negativ: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Would fly again- irritated at how does a flight manage to get overbooked"
Negativ: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Negativ: "I will never, ever book with Kayak again"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Great Airport and easy access to the gates and transportation."
Positiv: "video choices"
Negativ: "seat width leg space aisle are way too narrow"
Positiv: "Love flying with AMERICAN AIRLINES."
Positiv: "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
Negativ: "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The flight was great. Lots of movies to choose from. Food was pretty good too."
Negativ: "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Negativ: "Found out at airport after getting up at 4AM. Told no flights on other airlines but when I got home found availability on Delta, Basically lied to us."
Positiv: "It was a good flight"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "Past was dry... It was the first time but changed my experience"
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "Boarding was okay, flight was on time departing and arriving."
Negativ: "No USB chargers in the seats for SEA-MIA segment of trip, but they had it for short hour flight from MIA-SJU? Long haul flights need the USB outlets!!"
Positiv: "Time in air was quicker since we left so late"
Negativ: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Positiv: "The plane itself was comfortable and there was ample storage for bags. The food was also fine."
Negativ: "The flight attendants were a bit cold and distant, and the boarding service was unclear -- they didn't announce groups! We all had to guess when to line up so we were surprised when it was time to board."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Negativ: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Negativ: "Cramped seating"