Finde günstige Flüge nach Luleå

"Die Pünktlichkeit bei Swiss lässt zu wünschen übrig. Jede Woche mindestens 45 Minuten bis zu zu 105 Minuten Verspätung sind ein absolutes NoGo!"

Positiv: "Guter Service, es hat immer Snacks und Getränke zur Verfügung. Toiletten sauber."
Negativ: "Einige Mitarbeiter waren ziemlich demotiviert."

Negativ: "Swiss air returned my bagage damaged and there is no way to report it!"

Positiv: "The crew and entertainment"
Negativ: "Nothing"

Negativ: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"

Positiv: "The service and food were good."
Negativ: "As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat."

Negativ: "Vepflegung: käsesändwich nicht sehr angenehm"

Negativ: "im hinteren Teil ist der Gang etwas gar eng zum laufen"

Positiv: "gut organisiert"
Negativ: "Snack war eiskalt"

Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."

Negativ: "Grosse Verspätung, alte und unbequeme Sitze"

Positiv: "Die Crew war nett und da war trotz guter besetzung des Flugs genügen Platz für Handgebäck in den overheads"
Negativ: "Wir hatten Pech, da wir wahrscheindlich im ältesten Flugzeug der Flotte flogen. Wir sind gut angekommen aber mit etwas modernerer innenaustatung wre das ganze noch angenehmer gewesen."

Negativ: "Der Informationsserivce von Kayak war die reinste Katastrophe. Ich habe keine Buchungsnummer erhalten, wusste nicht zu welchem Terminal."

Positiv: "Die Crew war OK, die Monitore waren gut, die Maschine der Edelweiss eine A330-300 (Chäsrueg) ist eher neu, sieht man auch an den WC"
Negativ: "Der Sitzabstand ist eine Katastrophe und auf keinem Fall 31inch wie es auf Seatguru steht und wird mich davon abhalten jemals wieder Edelweiss zu fliegen, jeder Passagier über 170cm wird leiden."

Positiv: "The boarding process was much easier and faster. No delayed flights."
Negativ: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"

Negativ: "Need more movies to choose from."

Positiv: "Crew was great"
Negativ: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"

Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."

Positiv: "Leider ziemlich unfreundlich, ungewöhnlich für Swiss"

Positiv: "Ja"
Negativ: "Zügiger einsteigen."

Positiv: "I was offered to check in my carry on, it was nice."
Negativ: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."

Negativ: "Verspätung, Informationen beim Boarding"

Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"

Negativ: "SWISS HAT SICH GEWEIGERT MEIN GEPÄCK NACH DUBAI durch zu checken - Trotz Business Class Ticket"

Positiv: "The service"
Negativ: "The service and attitude"

Positiv: "The pilot had to land with rough wind, he did a good job and the peace of chocolat we always get leaving the plane."
Negativ: "Swiss was delayed for in total 1 hour (start incl. landing), the sandwiches with Swiss are terrible in general, nothing extra to drink or eat although the delay and time of flight made it impossible to have dinner."

Negativ: "Crew was rude and slow"

Positiv: "Es gab sogar Verpflegung trotz des kurzen Flugs Schneller Start und Landung"

Positiv: "Attendants were attentive and efficient"
Negativ: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."

Positiv: "Keine Vepflegung und Unterhaltung. Ganz normal fūr einen 50 Minuten Flug"

Positiv: "Besatzung war heute wirklich super und sehr zuvorkommend!"

Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"

Positiv: "Sehr nette Crew"
Negativ: "-"

Positiv: "Personal sehr freundlich."
Negativ: "In Wien wieder einmal Chaos beim Boarding, da kein priority aufgerufen wurde. Essen in der Business sind nur noch drei winzige Häppchen."

Positiv: "Netes Personal, Gutes Essen, Viel Essen, Schöne Sitze"
Negativ: "Bordunterhaltungssystem stark veraltet sowie nicht funktionsfähig (Flugkarte fehlt, Filme werden mit extremen Bildstörungen abgespielt, Sehr schmaler Sitz, wenig Beinfreiheit, Ein Flug mit United ist da sogar besser!!!"

Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"

Positiv: "Great airline overall!"
Negativ: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."

Positiv: "Verständnisvolle Flugbegleiterin, die uns auf zwei freie, nebeneinanderliegende Sitzplätze hinwies."
Negativ: "Beim Check-in wurden uns (im Gegensatz zu den anderen Passagieren) keine Sitzplätze zugeteilt. Beim Boarding wurden uns, obwohl wir gemeinsam gebucht und eingecheckt hatten, Sitzplätze in zwei verschiedenen Reihen zugeteilt."

Positiv: "Overall everything was great"
Negativ: "None"

Positiv: "The crew was great and the flight itself was fine"
Negativ: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."

Positiv: "Crew war trotzdem bemüht"
Negativ: "Getränke vorab fürs lange warten wären gut gewesen. Die Hitze im Flugzeug war unerträglich, die letzten 20 min. wurde es dann doch noch besser."

Positiv: "From boarding to disembarking, flying SWISS First is an experience. Attention to detail, great staff, wonderful food. And the seat is very roomy and comfortable."
Negativ: "Sadly, the IFE system was malfunct -but there were magazines and newspapers instead."

Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"

Negativ: "Duty free---The plane was not able to take credit cards because machines not working and that was the same problem on flight ZRH to BCN. The power adaptor I wished to purchase was not available nor was a 2nd umbrella. Page 90-91 of your Duty Free Magazine."

Positiv: "Freundliche Crew und kleine Verpflegung im Flugzeug. Dankeschön"

Positiv: "Class staff"

Positiv: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Negativ: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."

Positiv: "Hilfsbereitschaft und Freundlichkeit des Personals. Das Essen war sehr gut!"

Positiv: "Freundliche Bedienung"
Negativ: "fast 4 Stunden verspäteter Abflug, ca. 1.5 Stunden nach Boarding stand der Flueger noch immer am Dock"

"This flight was nearly empty so there was plenty of room and no problems. Everything on time or early."

"Zunächst wird bei der Lufthansa eine gegenderte Drohung ausgesprochen, nämlich, wenn die Gäste die Maske abnehmen sollten und sich den Anweisungen der Crew widersetzen sollten, würden die polizeilichen Organe am Bestimmungsort informiert. Das bringt schon mal "gute Laune" in die trotz 9 Mrd. Steuerzahlerstütze unveränderte Kabine. Die sieht dann auch so aus, als ob sie seit der letzten Stilllegung wegen Corona aus Kostengründen nicht mehr gereinigt wurde. Die Businessclass ist ohnehin eine Zumutung, nämlich die gleiche Bestuhlung, wie in Economy, nur mit einem leeren Sitzplatz dazwischen. Lufthansa sollte sich einmal ein Beispiel an Turkish Airlines nehmen, die die Zeit des Lockdowns genutzt hat, um für die Gäste ein Upgrade in Ausstattung und Verpflegung zu organisieren, die ihresgleichen sucht, aber bei der Lufthansa sicher nicht findet."

Positiv: "Die Crew war nett. Der Sitz war bequem."

Positiv: "preiswert"
Negativ: "unkkomfortable C Class"

Positiv: "Very helpful crew. Quick boarding process."
Negativ: "Not much leg room, or space in seats."

Positiv: "Nichts"
Negativ: "Absolut kein Platz für ein kleines Handgepäck weil andere Leute rücksichtslos ihren ganzen Hausstand dabei haben und die Lufthansa es nicht interessiert, wieviel jeder da so mitbringt. Personal führt lieber Privatgespräche und beobachtet einen, wie man verzweifelt nach Platz such, anstatt zu helfen."

Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."

Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."

Positiv: "The take off and landing was peaceful and on time"
Negativ: "I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say."

Negativ: "Essen wurde nicht ausgeteilt"

Positiv: "Crew was great."
Negativ: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."

Negativ: "Extremely unfriendly staff at check-in. Boarding was chaos."

Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"

Positiv: "Nette Crew"
Negativ: "Saukalt an Board. Erst nach fast der Hälfte des Fluges ist es gelungen, die Temperatur so einzustellen, dass es angenehm war. Das Gepäck ist mal wieder nicht mitgekommen. Lufthansa wird immer nachlässiger..."

Negativ: "More chicken"

Negativ: "Verpflegung fehlte kpl"

Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"

Positiv: "Crew war informativ bezogen auf Verspätung. Bremsen in Bremen sehr fragwürdig. Kein Grund in Bremen so stark zu bremsen."
Negativ: "Landung mit Stop übermässig stark gebremst. Bin jahrelang selbst in Bremen gelandet mit viel grösserem Flugzeug. Nie Problem gehabt. Mopedflieger von Cityline brauch so eine Bremsung nicht total unkomfortabel für die Pax"

Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"

Positiv: "Food was good (not pasta!), crew was very accommodating"
Negativ: "Flight was delayed (again!). There was no desert with the food."

Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."

Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."

Positiv: "Crew very professional"
Negativ: "More entreteiment on bord"

Positiv: "Tolle Besatzung und zuvorkommender Service. Gute Programmauswahl"
Negativ: "- Flugzeug brummte so dermaßen, dass es nicht möglich war zu schlafen. Ich stieg mit höllischen Kopf und Nackenschmerzen aus. Ich weiß nicht, warum der Sitz so am vibrieren war. - FLugzeug war etwas älter - Software und System waren recht langsam. Touchfunktion leicht fehlerhaft."

Negativ: "Getränkeauswahl sehr klein"

Negativ: "Same as previous"

Positiv: "Seat is small"
Negativ: "On time boarding"

Positiv: "Sehr freundliche und zuvorkommende Crew"
Negativ: "Pünktlichkeit"

Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."

Positiv: "The crew is amazing! We have comfort even in the economy class."

Positiv: "The flight itself was fine."
Negativ: "We waited in the plane on the tarmac for 3-1/2 hours waiting for the plane to be de-iced before take-off. I understand that there is nothing Lufthansa can do about the weather, but they (or the Munich airport) need to have more de-icing machines. It is ridiculous to have to wait that long."

Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"

Negativ: "Delayed flight barely catch the next one."

Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."

Positiv: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Negativ: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"

Negativ: "Alles o.K"

Positiv: "Der Flug starte pünktlich"
Negativ: "Eine der Flugbegleiter war nicht so gut gelaunt"

Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"

Positiv: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Negativ: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."

Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"

Negativ: "Das Essen war ok."

Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"

Positiv: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Negativ: "Could not choose seats online,"

Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."

Negativ: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."

Positiv: "Flug war über pünktlich, wenn auch die fehlende Parkposition in Frankfurt den Zeitgewinn wieder wett gemacht hat. Einstieg war problemlos. Crew sehr motiviert und mit Freude bei der Sache."
Negativ: "Das Ei beim Frühstück gewohnt geschmacklos. Ansonsten war das Essen okay."

Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"

Positiv: "We liked it all. Great flight!"
Negativ: "The big layover but even that worked out well"

Positiv: "sehr aufmerksam"

Positiv: "Good"
Negativ: "Standard"

"Info"

"keine warmen Getränke, Wasser oder Bier nur zum Kauf"

"Check in of luggage the day before"

"I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience."

Positiv: "Perfect"
Negativ: "More food"

Positiv: "Quick Trip, Friendly Staff"
Negativ: "Spacing of seating due to covid."

Positiv: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Negativ: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Positiv: "Pünktlich!"

Positiv: "Schöner kleiner Flieger"

Positiv: "Austrian... einfach sehr pünktlich!"

Negativ: "Boarding tool a long time and late take off"

Negativ: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."

Positiv: "Crew was polite and helpful"
Negativ: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."

Negativ: "Leider nicht pünktlich"

Positiv: "On time & clean"
Negativ: "Can’t really say"

Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"

Positiv: "Noting outstanding."
Negativ: "Seat comfort."

Positiv: "Service"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."

Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."

Positiv: "The crew was great."
Negativ: "My seat would not recline at all"

Negativ: "Verspätung war unschön."

Negativ: "Pünktlichkeit"

Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"

Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."

Positiv: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."

Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."

Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"

Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"

Positiv: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Negativ: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."

Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"

Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."

Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"

Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"

Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Negativ: "Nothing"

Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."

Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."

Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"

Positiv: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Negativ: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."

Negativ: "Seat !!"

Positiv: "Nothing at all."
Negativ: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."

Negativ: "Flug ist ausgefallen"

Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."

Positiv: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Negativ: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."

Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"

Positiv: "I get Airpoints with the flight, crew were lovely."
Negativ: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Negativ: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."

Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."

Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."

Positiv: "The flight attendants worked very hard Patient and courteous."
Negativ: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"

Negativ: "Verspätung um 3,20Std,,,"

Positiv: "Ich habe winter schnellsten Flug. Dankeschön"

Positiv: "Great you provide ways to keep busy on the plane for long flights!"
Negativ: "Something needs to be done about carry on baggage. On this flight alone, I counted 80+ people who had to pay for carry on luggage because it also included our backpacks. There were a lot of angry people. Paying $85 for my carry on that alone didn’t weigh 10kg was ridiculous. I’ll be looking into other airlines for my future trips."

Negativ: "Canceled at one day before flight incurring much cost due to non refundable reservations."

Negativ: "Tickets showed checked in luggage only on one way not when flying back. Felt like I was tricked into buying these tickets."

Negativ: "Flight was delayed. Flight was uncomfortable. Seats are too small. Food was whatever (one meal and one snack for a 10 hour flight). Luggage was lost."

Positiv: "I like that they start with the back first to front."
Negativ: "The flight was delayed by 2 hours. NOBODY knew what was going on. Or anything. The communication with the ppl was horrible. Unorganized, poor custom service."

Positiv: "Luggage never arrived at destination!"
Negativ: "Flight delays, luggage delays, worst flying experience ever."

Positiv: "Our steward"
Negativ: "There was a dog barking the entire flight. We upgraded to premium but did not get a premium meal"

Negativ: "If they at least offered complimentary drinks and snacks."

Positiv: "Crew was amazing. I love the Dreamliner. Ground crew was very helpful. I had a large family with me. They made it as easy as possible for me."
Negativ: "Norwegian does not have beverage service. I heard other passengers were able to get water but I didn’t know there was water on board and we did need it."

Positiv: "Free wifi was great!"

Negativ: "No water, no foods for my seat..."

Negativ: "There was no food. Only by purchase which is bad for transatlantic flight"

Negativ: "Extremely long time for bags to arrive"

Positiv: "The premium seating and premium meal"

Positiv: "One crew member was obnoxious."
Negativ: "If they didn't BLAST the air conditioning. People were cold almost the whole flight. Some children were shivering."

Negativ: "None of the staff could tell me which gate number it the flight was due to an error in number switching, causing me to go through security check 3 TIMES over 3 HOURS which ruined my experience and put me in an aggravated mood! Crew spoke without empathy & redirected their anger of gate errors at me!"

Negativ: "The boarding staff at Oslo airport should not be the money maker for the company and not choose languages by face .. my one was pulled out because it was 1nch to tall the woman before me sane language nothing they charge me another fee"

Negativ: "Bad! I will defiantly fight for a refund !!!"

Positiv: "boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go."
Negativ: "Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane."

Negativ: "We waited 4 hours on the plane, before the 7 hour flight. They couldn’t de- ice us. This was after the first flight was cancelled."

Negativ: "After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins"

Positiv: "Flight attendants were friendly and had good appearance."
Negativ: "Food was terrible. Seats were uncomfortable"

Positiv: "As usual in Dubai airport everything was perfect"
Negativ: "No WiFi on plane Half menu was not available No blankets, no pillows on the plane. Even paid ones Crew didn’t help me to find a place for my hand luggage ( I had only one ☝️) She said it is my responsibility"

Negativ: "25 Minuten Verspätung..."

Negativ: "Flug war 2,5h zu spät, daraufhin habe ich an Weihnachten 2 Züge verpasst und war erst spät nachts bei meiner Familie"

Positiv: "Der Flug war einwandfrei ohne größere Verzögerung."
Negativ: "Berlin Schönefeld Flughafen ist ziemlich in die Jahre gekommen"

Negativ: "I didn’t know I had to pre-order my meals. Also, the entertainment selection was very limited."

Positiv: "Ich habe eigentlich keine Ansprüche für so einen kurzen Flug und somit alles okay, bequeme Sitze!"
Negativ: "Nichts spezielles zu bemängeln. War alles in Ordnung"

Positiv: "Sehr bequemes Flugzeug (Dreamliner) mit moderner Unterhaltungsanlage. Gute Auswahl an filmen."
Negativ: "Zu wenig gratis Wasser wurde verteilt. Mahlzeiten überteuert aber dafür das Ticket günstig"

Positiv: "Boarding was orderly. The staff were nice. This flight was not operated by Norwegian"
Negativ: "The plane and seats were old. Old TVs. Temperature on plane was too hot food was beyond terrible"

Positiv: "The only male flight attendant was very helpful and polite."
Negativ: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."

Positiv: "The screen to watch movies and TV on every seat is the best"
Negativ: "I can’t think of anything that disappointed me"

Positiv: "Good price"
Negativ: "Boarding was chaotic, crew was indifferent, seats were packed together, food (bought with ticket) was dry rubbery chicken, plain rice, and 4 slices of zucchini. This was on a 777 operated by another airline from Paris Orly to Newark. On the way in, we were on a Norwegian 787 from JFK to Charles de Gaulle and the flight was much better, but took forever to get off the plane and into Paris."

Negativ: "No email warning me"

Positiv: "We had a great flight from Copenhagen to Orlando on a 787 Dreamliner."

Positiv: "Excellent, first time."

Positiv: "Alles reibungslos abgelaufen von Anfang bis Ende wie man sich es vorstellt"

Positiv: "nichts besonderes Gratis Internet (langsam)"
Negativ: "Die Gepäckregelung. Wir hatten 6 x 20 kg, aber jeder Koffer musste unter 20 kg sein. D.h. wir durften nicht 6 Stück mit insgesamt 120 kg mitnehmen. Das ist sehr lästig, so umzupacken."

Positiv: "Hätte man nicht noch ein Gepäckstück im bereits fertig belandenen Flugzeug wieder rausfischen müssen, wäre alles bestens gewesen. Einchecken, Gepäckaufgabe schnell und problemlos in Oslo am Automaten, rechtzeitiges Boarding, Service wie bei einer Low-Cost-Airline zu erwarten. Sitzabstände gut."

Positiv: "Elegantes Boarding wie immer. Personal sehr zuvorkommend"
Negativ: "Leider verspätet, wifi ging nicht und wir landeten am internationalen Terminal. Unnötig."

Positiv: "The service of the flight attendants"

Positiv: "They’re very mediocre selection of movies were free"
Negativ: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."

Positiv: "Flug war pünktlich, Boden- und Kabinenpersonal vorbildlich"
Negativ: "Fast Track funktionierte erst nicht, aber Personal war freundlich und ich musste nicht mit 200 Urlaubern durch den Scanner"

Positiv: "The seat was comfortable and reclined."
Negativ: "We were not offered water at all during the 9 hour flight. The TV did not work. The crew never came around for trash! It was on the floor and in the seat back pouches. There were only two menus for the whole plane."

Positiv: "I liked the Inflight Entertainment System, the 787 aircraft. The cabin crew were pleasant. I particularly liked the price. Only gave food 1 star because I didn't want to pay $45 for meal service. Really should be able to mark it NA."
Negativ: "Departed over 90 minutes late. Captain said it was due to late inbound flight although aircraft was at gate at scheduled departure time. We started boarding almost on time and then sat in airplane about 90 minutes."

Negativ: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"

Positiv: "New 787. 9 hr. flight. Seating in Economy. Was one of the best 9 hour flights I have experienced in some time. Only issue not having a better seat. A bit tight. But, for cost of fare it was ok. All else fine. Yes, many comforts cost. But, that is standard for many lower cost airlines. We have been using Norwegian Air for several years now. Already looking to book several long-haul flights w NA. Delays in boarding aircraft seemed to be security. Not NA"
Negativ: "At times, the cabin staff seemed a bit slow. Otherwise, I have no complaints."

Positiv: "Plane wasn’t packed full. Kind attendants."
Negativ: "People who want to stay up all night talking with lights on and poking the back of seats to select screen choices should be sitting together at the back of the plane. Red eye flights are painful enough, and providing a dark and uninterrupted flight for most people should be your priority. Please switch screen selection to arm rather than tapping on someone’s back !"