Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Food is awful if you compare with other major airlines products. Very old plane"
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Negativ: "My wifi was not working for the entire trip!"
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Negativ: "Check-in was bad. Too few staff for too many people."
Positiv: "Fairly new plane... new and much improved entertainment system..."
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Positiv: "Like the selection of movies"
Negativ: "food could be better"
Positiv: "Great attitude of the crew & staff! Similar feel to SW personable ,professional people."
Negativ: "Thrifty Canucks are cheap on the snacks, both size & quality, but then it's a two-hour-nap-flight so no big deal"
Positiv: "Well located at LGA (NYC) with it own section of gate doors that is just Air Canada. Multiple flights leaving where EXTREMELY delayed, the staff put on their thinking caps, they started putting people on standby so most customers leave on an earlier flight! I was located in an extra room chair (free) due to this adjustment of delayed flights and was a great experience."
Negativ: "It’s the usual BS that you get at airports....TSA is always insane but honestly it was better than I thought l."
Positiv: "Breakfast was excellent"
Negativ: "TV screen were too dark"
Negativ: "Flight was late departing"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
Negativ: "The waiting area at the Boston airport is poor. It is very small, rundown and with limited access to refreshments. It's ok but certainly not a selling point."
Positiv: "Accommodations given fue to cancellation"
Negativ: "Extra baggage fees and experience with some of the crew"
Negativ: "Flight left late for delays in luggage loading? Poor excuse. Then we had to sit and wait for departure time from Toronto which was off by 30 minutes. Continuous rebooting of the entertainment system which was slow to begin with."
Positiv: "I liked how they provided beverages"
Negativ: "the seats were too close together, the staff seemed a bit unprofessional, and the big one for me was having to buy ear phones to be able to watch a movie... seriously?"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "I thought the crew was nice, and I was glad to have an easy flight."
Negativ: "I thought it was a bit odd to not be given a seat assignment until after zones 1, 2, and 3 had been boarded. It seemed like the other passengers and myself who needed assignments had been forgotten about."
Positiv: "Crew were excellent, flight itself was comfortable once finally underway"
Negativ: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Positiv: "Got to pls 2 hours early which was fine. Ground crew and service at Turks and Caicos was AWESOME! Helpful, friendly couldn't ask for better. Flight crew also great:-)"
Negativ: "PLS is a tiny airport that needs to be added on to accommodate the huge population that is coming through. Just be prepared for a bit of funky."
Positiv: "Ludovic was fantastic!"
Positiv: "all the staff was very pleasant"
Negativ: "I couldn't use my laptop with Windows to watch a movie because the airline didn't have the app that works for Windows"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "I arrived safely!"
Negativ: "This was an AIR CANADA operated flight. Considerably less comfortable than the 3 LH operated legs of my recent trip to Kenya."
Negativ: "My flight got delayed due to weather, and the second leg actually got canceled. I was placed on a later flight that would get me home at 2 am - no thanks! I tried to change it online as an email notification told me I could, but the website then told me I needed to call, which was frustrating. There was a 50 min wait and no call back option, and since I was on international calling, I figured I'd just wait until I got to the airport. The ticketing line looked relatively short, with only three people/ groups ahead of me. Yet it took 75 MINUTES for me to be helped. The people working were the slowest and most incompetent airline workers I've ever come across. I truly don't think either had a clue what they were doing. My agent didn't even know how to view my flights after I provided my passport. He asked me to look them up and read them to him. I had to find an alternative flight on my phone and specifically request to be placed on it since he didn't know how to view my options. Then, he printed me something, pointed me to another counter, and said "I think you're good, but I'm not sure. There's a chance they might refuse you. But I don't think they will." I was like, "Do I have a ticket or not?" And he couldn't give me a straight answer. By the time I left, the line had 15 people/ groups. Processed at the same rate, it'd take over 5 hours for them to be assisted. Never flying this airline again."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "Flight was delayed 4 hours"
Positiv: "The van that waited to quickly take us to customs and then to the gate to escort us to our connecting flight (which had been held for us) was incredibly welcome and helpful. I am grateful for that consideration and effort made on our behalf. The flight staff was excellent. Everything seemed to go very smoothly. I really liked the built in screens (& headphones) and entertainment programming made available to us."
Negativ: "The food was tasty, but portions were a bit small, particularly in the main meal."
Positiv: "On time. Clean plane"
Negativ: "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
Positiv: "The crew were helpful & friendly. The flight arrived on time."
Negativ: "The rows of seats were too close together for comfort."
Positiv: "The crew was nice and understanding"
Negativ: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Positiv: "The crew was excellent. Professional and attentive."
Negativ: "The only real complaint I had was the over head compartment was much too high and I was too short to reach."
Positiv: "Plenty of leg room, friendly crew, everything was clean"
Negativ: "Entertainment system didn't work for me or my wife (and a few others that I could see from looking around) even after they tried to reset/restart the monitors three different times..."
Positiv: "crew was attentive."
Negativ: "(The mini sandwiches were a little gross.) and I would've liked to have been able to dim the brightness of the screen more, especially when people were sleeping."
Positiv: "Boarding was pretty smooth and crew was ok."
Negativ: "It was very cold in the airplane and if you wanted a blanket you had to pay for it. Also no free food was served. The plane was slightly delayed (~10 minutes)."
Positiv: "Plane was on time and flight was comfortable."
Negativ: "There was no free food - that would be impossible in Europe."
Negativ: "The food was horrible"
Positiv: "Boarding is the best!"
Negativ: "I do understand mechanical issues occur, but your communication of these issues was awful! My god, you cannot tell if your electronics are working before you board people. One thing I can say for America, they do not mess around.....they fix problems....your team sucked leaving Toronto Barcelona two weeks ago and then you suck leaving Toronto to SFO. Please understand, folks have flight connections and the number one thing then need from you, instead of water is information on whether their flight will be waiting for them!!!"
Positiv: "We arrived nearly on time."
Negativ: "They changed our gate three times and boarding was inefficient (it took them almost an hour to load a small plane) and led to a late takeoff. The customs process was ridiculous. Crew did not seem to care. No food was provided on a 6 hour flight that boarded at 6pm. Most people would not have thought that they needed to eat dinner before the flight. You had the option of purchasing snacks. The people in the rear of the plan did not receive the honor of buying snacks (or even getting a cup of water) until 3 or 4 hours into the flight. Uncomfortable seats. Avoid Air Canada until they get their act together or they lower their prices to reflect their new status as a discount airline."
Positiv: "Must bring your own electronic device"
Negativ: "The temperature in the cabin was Frigid, even with blanket, 2 pairs of socks my coat & scarf I was freezing!"
Positiv: "The food was good"
Negativ: "I was put in overbooking, and was concerned about not being able to get on the flight. Everything worked out fine in the end, but still did not appreciate this. Given the risk of not being able to board, I will likely not use this airline in the future."