The entertainment system was broken
We were in a hot plane for over an hour with a screaming child. No cold drinks offered just an excuse of they were waiting on a printer
Smooth process from beginning to end
Crew was rude, and continued to bang into me as they passed and ram the cart into my seat.
Positiv: "Great flight crew, comfortable, clean plane, early arrival."
Negativ: "Better free entertainment options."
Positiv: "Snacks and entertainment was good, and the flights were timely."
Negativ: "Everything was great"
Negativ: "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"
Negativ: "Excellent experience during covid times."
Positiv: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Positiv: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Positiv: "Felt very clean and so glad they are not selling every seat"
Negativ: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Positiv: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."
Positiv: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Positiv: "excellent crew, efficient and fast boarding"
Negativ: "Seats uncomfortable. Too narrow and I am a small person. Considering we paid to upgrade seats, they should be wider. Leg room was fine."
Positiv: "The only thing I liked about the experience and flight was the Delta Sky Club"
Positiv: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Positiv: "Comfortable seats"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "Crew was awesome. Movie was awesome. Delta always comes through."
Positiv: "Friendly crew"
Negativ: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Negativ: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Positiv: "Crew was courteous."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."
Positiv: "Liked the food, the crew were cheerful and helpful. Service was great."
Negativ: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "The flight was very good, no complaints, good service and we flew on schedule"
Negativ: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Negativ: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."
Positiv: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Negativ: "Nothing. Flight was perfect."
Negativ: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Positiv: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Negativ: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Positiv: "Courteous and professional staff"
Positiv: "Free movies"
Positiv: "Everyone was fairly friendly"
Negativ: "Cramped foot room"
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "Sandwich for dinner"
Positiv: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Negativ: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Positiv: "Friendly crew"
Negativ: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."
Positiv: "I Love flying on Delta especially since I'm often upgraded to Comfort or first class."
Negativ: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Positiv: "I loved that the plane was equipped with televisions. I have a hard time watching a movie on my hand held device."
Negativ: "That an international flight didn't allow free luggage and that liquor purchased at the airport could not be consumed on the plane."
Free Messaging during the entire flight
The Aeromexico ground crew is not very helpful and not very informative at all. I know the México airport is very crowded but they should explain better to the their customers.
Positiv: "HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO"
Negativ: "15 Minuten Verspätung"
Positiv: "Aeromexico they need money and they charging fees for bags and I miss my flight and they don’t help me to reimburse any money. Never again in my life Aeromexico sucks"
Negativ: "Better costumer service"
Positiv: "Nice crew. Free movies."
Negativ: "Temperature in cabin was extremely hot and dry."
Positiv: "On time, friendly staff"
Positiv: "The seat was super confortable"
Positiv: "The aircraft in very good condition."
Negativ: "The airport at Mexico city its really bad. Terminal 2."
Positiv: "Crew amazing, airport security staff and procedures are preposterous, food crapy, layover way too long"
Negativ: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Positiv: "The peanuts!"
Negativ: "More space between seats"
Negativ: "Entertainment selection was mediocre."
Positiv: "The plane had TVs for each seat. The seats had a footrest! Service was awesome."
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Positiv: "Nice flight."
Negativ: "Flight was delayed. Aeromexico systems were down and multiple passengers had to be rechecked at the gate right before boarding."
Positiv: "I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price."
Negativ: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Negativ: ""missed" my flight because it took of 30 min before"
Negativ: "I will never fly Aeromexico again or use Kyack again if I do not get some type of compensation......and I ha. Had nothing but good experiences with both in the past on many many occasions"
Negativ: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Positiv: "the aircraft was incredible nice and clean. I loved it!"
Negativ: "hello, the only thing I did not like was the air conditioner. It was too high and my eyes got very dried and irritated. From that everything was very good. thank you"
Negativ: "My tv wouldn’t show the movies. The ads worked, but when it went to play the shows it was just black."
Negativ: "Everything was great"
Negativ: "I got kicked off my return flight, and had to buy an expensive new flight for the next day."
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Negativ: "Waited for over 30 mins for luggage to appear on carousel"
Negativ: "We sat at the gate for a long time (aside from the line of planes), we were sitting at the gate with little communication from the captain or crew. We ended up leaving an HOUR after our scheduled take off time, causing us to have to run to make our connecting flight."
Positiv: "From checking in and the flight attendants are extremely friendly."
Negativ: "That we are going for such a small time!!"
Negativ: "Could not choose seats because I could not check I online. Airlines does not allow it."
Positiv: "The flight was comfortable, there was variety in the entertainment options, and there was a vegetarian food option (pasta) available without having to have requested it, which I always appreciate."
Negativ: "I think the first piece of checked luggage should be included in the price of the flight."
Positiv: "Everything was great thanks"
Positiv: "Great crew, great fare and pretty easy and convenient process."
Negativ: "Seats aren't the most comfortable and very little leg room"
Negativ: "Seat 10C - does not stream properly."
Positiv: "Service was good, airplane was comfortable, and each seat has a TV with a good selection of complimentary entertainment."
Negativ: "$25 checked bag fee on a flight from USA to Mexico."
Positiv: "Flying with Aeromexico to Mexico City was great! This airline is always good and of course it didn't disappoint me this time. The flight was nice and smooth, the airplane very modern and nicely equipped, it had a vast variety of movies available, nice food, nice timing, friendly staff, punctual arrival to the destination, smooth landing, etc. Everything was great!"
Negativ: "I was seated next to the toilets at the rear of the aircraft and I didn't like that seat. Guys, you really need to do something about this, because during the whole flight I had people standing next to me while queuing to go to the toilets. So, I was 12 hours with people next to my seat, watching me all the time and pushing the back of my seat while they made their way through the queue waiting for their turn to go to the toilet. Terrible situation having people queuing next to my seat and hearing the flushing sounds the whole flight."
Positiv: "Nice crew, free drinks"
Negativ: "Food (pasta) was terrible, not a comfortable plane for an overnight flight. I'm small, just over 5ft and 110lbs (50kg) and I was uncomfortable the entire flight, couldn't sleep even 5 minutes."
Positiv: "Puntuality and service"
Negativ: "Had a 13 hour delay flight and Aeromexico didn't want to pay for people to stay at hotels"
Positiv: "- Personal Media Station - Food - Water served at least twice - Fast flight"
Negativ: "- Not enough space to fit my carry-on - No self service for check-in in the airport."
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "U can watch movies for free"
Negativ: "Plane was dirty"
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Positiv: "Loved the selection of movies, seating was comfortable. Nice flight attendants."
Positiv: "I like that you can bid extra to upgrade to 1st class. It was well worth it to have better seats and more room. I liked the entertainment options. There was a lot of movies I wanted to watch."
Negativ: "unfortunately the seats didn't fold flat or have a zero-gravity position. The food wasn't any special."
Positiv: "The tequila was free"
Negativ: "There was a 30 minute delay with the flight and the service to get laugage checked in was terrible"
Positiv: "Fast and efficient"
Negativ: "Nothing much. The flight was too short to critici anything of substance. You"
Negativ: "My bags were left at origin airport (SFO), now I have 2 kids in cancun that can't go to the pool because we have no clothes, I will need to figure out tomorrow what to do. Not happy right now!"
Maintenance issues delayed our flight out of DFW. We had to wait for maintenance to check our plane which delayed our flight almost 45 minutes while we were already boarded. Much of the delay was just waiting for someone from maintenance to actually show up!
Positiv: "On time/ early arrival Careful about cleaning"
Positiv: "The flight went great. Even though it’s been raining for days. The flight was quick and we landed on our wheels."
Negativ: "Waited to disembark the plane being told the sky bridge was closed. Watched two other flight land after us pull up to disembark. Now I’m going to miss my connecting flight. Oh well. Maybe next time it will be better."
Negativ: "Our gate (E38c) shared the same walkway (or whatever the place between the terminal gate and the plane door is called) with four other flights. It was a long and poorly-marked sidewalk amidst ongoing construction. The crews had to make sure everyone boarding each plane was on the plane heading to the correct destination. There was essentially nothing stopping people from any of the five flights getting on any of the five planes. Other than that, it was a good flight with great crew."
Positiv: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Negativ: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Positiv: "Ok fliggt"
Negativ: "Plane was really warm for a very long time"
Positiv: "There was nothing I liked I was not on the flight"
Negativ: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Positiv: "Great crew, very efficient"
Positiv: "Crew members were okay"
Negativ: "Wifi could be better"
Positiv: "Very friendly and accommodating."
Negativ: "tv screens on the back of seats"
Positiv: "I was by automation assigned to a window seat, which I always seek to avoid. But before the flight, I had read in the WSJ, that such a seat was one of the safest, for health reasons! I give thanks to the random seat assignment gods!"
Positiv: "The movie was good and the seat is comfortable"
Positiv: "The crew was amazing, and the duration of flight time was reasonable"
Negativ: "Comfort of the seat, space between seats"
Positiv: "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
Negativ: "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
Positiv: "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
Negativ: "The entertainment apps were difficult to use"
Positiv: "WiFi entertainment system."
Negativ: "Hard seats, no arm padding. No power to recharge phone and iPad."
Positiv: "Great crew"
Negativ: "We experienced flight delays, lots of turbulence, and my knees were pressed up against the seat in front of me the whole duration of the flight. They also overbooked the flight, so some people had to take a flight the following day."
Negativ: "kleines Frühstück für umsonst"
Positiv: "Eventually getting home."
Negativ: "Not being delayed as long, not waiting an hour to get our bags once we got off the plane."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Negativ: "Flight was cancelled and there were zero accommodations"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Super quick, comfy ride"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Andres was so nice. Amazing actually"
Negativ: "They boarded us then we had to switch planes. Delayed an hour"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
Negativ: "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
Positiv: "Service was poor and unconcerned about comfort or needs."
Negativ: "The flight staff did not appear to want to do their job."
Positiv: "Ontime. Friendly staff. Newer plane. Large overhead."
Positiv: "Pilot was informative."
Positiv: "The flight was on time and I was upgraded to First Class!"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Customer service, boarding and service onboard were excellent."
Positiv: "We got to our destination aver 12 hours late."
Negativ: "In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Staff are friendly and helpful"
Positiv: "It had 1980 common program and not an in seat outdated"
Positiv: "Arrived slightly early. The crew was efficient and friendly. The interior and seats looked new."
Negativ: "Nothing was negative."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Negativ: "Coach seating is too tight"
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Their business class on this Airbus flight was just Economy seats with the middle seat blocked off with a fixed table. No extra space at all. Food was ok but not worth the extra expense imo.
Beim nächsten Mal würde ich gern für den Anschlussflug nicht ungefragt umgebucht werden, während ich in der Luft bin und dann nicht mal eine Info darüber bekommen.
Am boarding pass hiess es Security wird am Terminal 1 in Wien sein. Leider bin ich den ganzen Weg hingegangen um nachher zu realisieren, dass es dich Terminal 3 war.
Die neue Business Class von BA ist sehr gut!
Finnair and the country of Finland are vegan friendly! My daughter enjoyed her meals! Thank you
Die neue Business Class auf Langstrecke ist Klasse! Also die Kabine. Service wie immer sehr unterschiedlich. Board Bar (Self Service) war nach einer Stunde leer. Verpflegung war furchtbar! Es gibt keine deutschen Filme mehr :-(
There was no flight. Flights got cancelled. Kayak or British never informed us. I had to call so many times and wait hours to get to talk to someone. Made my vacation pretty bad. I still havent heard from anybody. No apologies, nothing. Just horrible!
Positiv: "nette Crew"
Negativ: "sehr eng"
Negativ: "It would be nice if at least snacks and a cup of water were provided."
Positiv: "The flight was pleasant and we landed early."
Negativ: "British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated."
Positiv: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."
Positiv: "Nette Crew von Air Belgium"
Negativ: "Etwas abgeranztes Flugzeug, der Service dauerte zu lange (Abräumen etc. )"
Positiv: "Passt scho"
Positiv: "Wir waren sogar früher als geplant angekommen! :)"
Positiv: "Freundliches Personal"
Positiv: "Nette Besatzung"
Negativ: "Veraltete Bordunterhaltung, unbequeme Sitze"
Negativ: "Nach leichter Verspäung des vorangegangenen Fluges, gab es keinerlei Unterstützung, um zügig zum Anschlussflug zu gelangen, obwohl ich aktiv mehrere Mitarbeiter auf die Dringlichkeit eines schnellen Transfers angesprochen habe. Es gab kein Interesse zu Helfen, keine Entschuldigung und keine Erklärung. Beim Sannen der Bordkarte vorm Security Check wurde elektronisch angezeigt, dass ich mich an den Kiosk wenden sollte. Dort wurde ohne Worte, Erklärung, Entschuldigung oder Hilfe umgebucht und eine neue Bordkarte ausgedruckt. Solch ein Desinteresse an Unterstützung habe ich bisher noch nie erlebt. P.S. Ich spreche fließend englisch, es war also keine Sprachbarriere."
Positiv: "Guze Sitze, nette Crew, gute Ansagen vom Co-Piloten"
Negativ: "Kaffee könnte kostenlos sein."
Negativ: "The flight was delayed due to plane safety issues, but the crew fixed it and got us to London almost in time. I didn’t love that there were no vegan food options, and even if there had been, they ran out of fresh food by time we were served. Not great."
Positiv: "Die Crew war aufmerksam und nett!"
Negativ: "Besseres Boardprogramm"
Positiv: "er kam an"
Negativ: "Nur wenige Filme in Deutsch. schmutzige Kabine. Auf meinem Sitz unter Lehne war noch eine Porzellantasse. Also selbst auf der Heimatstation wird nicht saubergemacht."
Positiv: "der Flug hatte 25 Minuten Verspätung, da verspätete Starterlaubnis, sonst war alles bestens"
Positiv: "War alles in Ordnung"
Negativ: "its bad, you don't get anything any more ... nothing to drink or a snak without payment. used to be quite good."
Positiv: "Crew professionalism"
Negativ: "Earphone, squashy seat, limited leg space in economy class"
Negativ: "Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!"
Negativ: "Ungemütliche Sitze, keine Beinfreiheit, freie Sitzplatzwahl (auch ohne Extrabeinfreiheit) nur gegen 14 Eur Gebühr, kein Fenster in Sitzreihe (im Sitzplan nicht ersichtlich), Verspätung ohne offensichtliche Erklärung."
Positiv: "Flugpersonal war sehr freundlich, Pilot gab sofort Infos, angenehmer Flug und Landung."
Negativ: "Unser Flug wurde überbucht somit stand nicht fest ob wir überhaupt zur geplanten Uhrzeit fliegen konnten. Mit viel Mühe und sehr viel Stress haben wir es noch rechtzeitig geschafft."
Positiv: "Das Flugzeug hatte in Hamburg 2Stunden Verspätung. Wetter: London ruhig Gutscheine: Ja Durchsagen: nicht oder sehr schlecht zu verstehen. Ausstieg aus der Maschine: 30 Min. warten !"
Negativ: "Getränke an Bord: kostenpflichtig zu Flughafen Preisen Warum eine Business Class für 99€ Aufpreis angeboten wird obwol es lächerlich ist, ist nicht nachzuvollziehen. Insgesamt eine miserable Leistung."
Positiv: "Das Kabinenpersonal war sehr zuvorkommend und das Bordessen war gut. Das Entertainment System war sehr umfangreich und man konnte selbst Live Sport sehen."
Negativ: "Der Sitzabstand in der Economy Klasse ist für Leute über 180cm grenzwertig, ab 190cm wird es unangenehm über lange Strecken"
Positiv: "Pünktlich, Koffer angekommen, guter Preis"
Negativ: "Zu langes warten im Bus und keine Ansage, zu frühe Boarding Zeit. Gestresste Passagiere dadurch"
Negativ: "Our BA flight from Vienna to London was 30 minuets delayed and we almost missed our connection. BA crews and captain never apologized or explained the reason. They didn’t bother to check and announce the gate of major connection flights like some other airlines would do. They just said “Check the departure information board when you arrive.” We made to our AA flight only it happened to be in the same terminal."
Positiv: "Flug hatte Verspätung."
Negativ: "Leider nicht mal ein Wasser kostenlos"
Negativ: "Seats size for business class doesn’t meet level of business class"
Negativ: "2,5 Stunden Verspätung mit nur sehr mangelhafter Information. Immer nur tröpfchenweise Informieren und so spät als nur möglich. Anstatt die 2 Stunden in der Lounge zu warten durfte ich sie stehend in der nicht klimatisierten Wartehalle verbringen. Anschluß verpasst, das ergebnis war eine um einen ganzen Tag verspätete Ankunft am Ziel. Das ist schon das 2. Mal mit BA, ich hätte beim ersten mal schon daraus lernen sollen und diesen Billigflieger nicht mehr nutzen sollen.,"
Positiv: "Der A321 hatte eine richtige Lie flat Business Class."
Negativ: "Essen wieder sehr BA britisch ... Der Flug war zu kurz, wir hätten gerne eine Runde geschlafen!"
Positiv: "Gute Beinfreiheit auch in der Economy Klasse."
Negativ: "Verspätung! Anschlussflug verpasst!"
Positiv: "Kaum Platz an den Beinen. 1h Verspätung"
Positiv: "1,5h Verspätung."
Negativ: "Zu enge Sitzplätze Bei so großer Verspätung wäre ein kostenloses Trinkangebot angebracht gewesen."
Positiv: "Flug und anschlußflug waren pünktlich ,essen und personal waren gut"
Positiv: "Nothing, airlines are garbage and getting worse"
Negativ: "Ever increasing amount of seats in planes (but planes aren't by getting bigger), less legs space.. and prices going up year over year."
Negativ: "leichte verspätung durch wetter"
Positiv: "Pünktliche Landung, 23kg Grenze bei Handgepäck"
Negativ: "Handgepäck musste aufgegeben werden, Wenig Fußfreiraum"
Positiv: "Personal typisch englisch höflich und zuvorkommend"
Negativ: "Im Gegensatz zu anderen hochpreisigeren Fluglinien müssen Essen und Getränke an Board zusätzlich gekauft werden"
Positiv: "Von Vier Reisenden konnten auf dem Rückflug nur 2 online eingecheckt werden. Das Problem hatten aber viele Mitreisende. Das Personal am Check In Schalter kümmerte sich darum(top!!), sodass die restlichen 2 Personen mitreisen konnten. Andere hatten weniger Glück."
Positiv: "Sehr aufmerksames Flugpersonal, gutes Essen, Anschlussflug zwar knapp bemessen aber es ging gerade noch!"
Positiv: "Das Boarding hat gut geklappt und die Verspätung wurde aufgeholt"
Negativ: "Der im Vorraus bei swoodoo reservierte Sitzplatz wurde von British Airways nicht berücksichtigt. Die 70 Euro hab ich umsonst ausgegeben. Mache ich nie wieder. Ich werde nächstes Mal direkt bei der Airline buchen."
Negativ: "They were late, once we were ready to board the plane it has been changed to another gate due to Brittish delay, so we had to do nother security review. We faced a bad attitude in the countter that was very dissapointing."
Positiv: "Plenty of leg room, pleasant flight attendants."
Negativ: "It was uncomfortably warm through most of the flight."
Positiv: "Pünktlicher Abflug, freundliche Steward/essen und Piloten, und sogar schönes Wetter bei der Ankunft. Kaffee wäre nett gewesen, wenn er inkludiert wäre."
Staff nice and friendly, seats were comfortable
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "Guter Service"
Positiv: "Crew was responsive"
Negativ: "Late departure, sitting on the tarmack for hours, most uncomfortable seats"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "The fact that you still have movies that you don't have to download apps for, nice to keep it simple."
Positiv: "Once on plane all OK"
Negativ: "Check in unhelpful to being rude by ignoring people and avoiding getting advice from higher ups. Worst service I Have experienced in 60 years of air flight three times a year ,at least"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Once the flight left it was fine"
Negativ: "Flight was late, gate was moved and no compensation"
Negativ: "It’s Rouge. ‘Nuff said."
Negativ: "Late departure- even with snow issues have not had similar problems with WestJet"
Positiv: "Compared to the flight going the other way, this one was much more comfortable. I didn't have someone's seat back in my face the whole time, and was able to enjoy games on my own device. I like that both USB and normal power options were available, so I was able to play games and charge my phone so I could use it after landing. The food was passable as well, which was surprising."
Negativ: "It's unavoidable when flying between multi-lingual locations, but having movies and stuff pause three times for each announcement gets annoying. The rolls served with the meals were very dry. These are small nits, and the flight was generally enjoyable."
Positiv: "That they give you ear phones"
Negativ: "Delay 1 hour"
Positiv: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Negativ: "Everything was great - more selection on the movies/tv would be a plus"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Efficient crew as with the first flight I had, consistent service."
Negativ: "I don’t know if it’s the Vancouver-Mexico route or if it’s the seats but there’s just something difficult about it. First time I flew into Vancouver I was exhausted which makes sense as I had to fall out of bed at 3am, but this time I was awake and well rested and it still felt draining (which generally doesn’t happen to me with flights). Maybe it’s the leg space and the seats? Not sure. Could also be the odd time zone crossing."
Positiv: "We neglected to pre-order a vegan meal bu the flight attendants went out of their way to provide us food we could eat. They never showed signs of frustration or impatience. We were so appreciative!"
Positiv: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada. The entertainment was ok. It had a decent variety to select from but i only ended up watch a few things and entertaining myself or sleeping. I paid to sit in an exit aisle as I only had middle seats to select from. It was worth paying for the freedom to stretch your legs and get up anytime without disrupting your row."
Negativ: "The food was ok, I personally wish the drink cart came by more often so I didn't feel rude asking the air hostess each time. They were always very accommodating though."
Positiv: "A great flight!"
Negativ: "There was no wi-fi!!!"
Positiv: "I arrived safely with my children"
Negativ: "No snacks"
Positiv: "The ease and access to a fare quickly makes this app amazing, Air Canada was not the cheapest but was the easiest route, they still need to be better priced"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "The plane is new."
Negativ: "Meal needs to improve. All Nippon airways served much better meal."
Positiv: "Friendliness of stewardship."
Negativ: "In flight entertainment didn't work in laptop and steward was not familiar enough with the app to troubleshoot the problem. Limited variety of entertainment. Bumpy flight even at landing. The airplane was making weird noises since the engine started. Food variety is also limited and very expensive for what you get"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "I didn't like that the security/passport control was the slowest of any airport I have ever been in! We almost missed our flight because security was looking through (literally) every single bag and then the passport control only had 2 people for each visa/passport holders. Then, after running to catch our flight, the flight was delayed an hour AFTER they had already let everyone board the plane. People were telling them they had alerts on their phone, while boarding, yet still let everyone board. Overall, bad experience."
Positiv: "Service and pricing presented a good value to cost ratio"
Negativ: "The sound quality of the onboard entertainment is shameful espwcially for thisi day and age. The image quality wasn't great either."
Positiv: "Quick easy, I hate that I have to go through sercurity again... but oh well."
Negativ: "Refer to last one."
Negativ: "Too far distance to get to immigration there was no assistants otherwise the flight was good"
Negativ: "We were delayed taking off. We boarded on time but then had to sit and wait in the plane for almost an hour before taking off. We had a connecting flight in Toronto and thankfully made it but some people missed their flights."
Positiv: "Direct flight"
Negativ: "They were weighting carry on luggage. My luggage was was 22pound and they asked me remove one pound. Plain redicules. They don't provide any snack. West jet is much better option. They have screen TVs. Very boring . Extremely tight leg space. Air Canada is coping Spirit Airlines since they are monopoly. Not many airlines have direct flights to Montreal. They are taking full advantage of it."
Positiv: "Fast loading and unloading."
Negativ: "at atlanta airport i was refused to board the flight because it was aircanada and i wasnt told anything about that infact i had to pay 130$ extra for rebooking my ticket wihout any reason and the airline person didnt talk properly it wasnt my fault that i was given a air canada flight i booked a turkish airline flight,infact i had to wait at the airport for like 24 hours!contact me back asap this is the worst ever experience i have had with you!i have been booking with you guys for a long time.i hope to hear from you soon!"
Positiv: "Service was good. Friendly and responsive."
Negativ: "Food was very mediocre. Entertainment was ok once you figured out how to load the app, but there were fewer choices of content than I expected. More importantly, this was only two of five AC flights we had on this trip that departed on time, and when we got to the gate, the plane was stopped 10 feet short of the gate, so everyone had to reseat so the plane could be towed to the gate. I was really surprised at the consistent delays across the board."
Negativ: "more movie and technology availability."
Positiv: "Not really stands out as a positive."
Negativ: "Overall came across as not up to the standards of other carriers."
Positiv: "Once we got in the air, the flight was a short 35 minutes and fine."
Positiv: "At $320usd per person per direction, you can't beat the price thanks to whatever magical gremlins Kayaks employs to fix prices for them...we flew Air Canada and we'e very pleased with their fleets new addition of 787 dream liners. Do yourself a favor and find a flight on this aircraft. From takeoff to landing, there was never a question about our safety and comfort, and the sleek, organic aesthetic of the dream liner somehow met a new standard for both ergonomy and tech/entertainment. I especially found the sub ports in my personal screen useful."
Negativ: "Transatlantic flights are too long. Hurry up Science, magic me up some low earth orbit/sonic+ future jets already...Jaesus..."
Positiv: "great seats much roomier than other airlines"
Positiv: "They were on time and the flight crew was very nice."
Negativ: "The seats and the plane was just too small for such a long flight."
Positiv: "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."
Positiv: "Nothing to like about this airline. Horrible people especially in toronto, really unhelpful, extremely rude."
Negativ: "Air line decided they didn't want me to take my connecting flight. Removed my luggage without consulting with me. Offered me a disgusting hotel. Forced me to pay out of pocket for food, taxis, transfers and my own hotel choice. Staff were so rude. No explanation to why they removed my bags. I made it in plenty of time for my connecting flight but airline had just decided. No staff member was interested in answering my questions or helping. They all just wanted to sod off home. they just didn't care."
Negativ: "The food was the worst. Did not feel it was even edible. For an 11 hour international flight there were zero amenities. If you wanted to watch a movie, you had to pay $10 per person for an iPad. You could not even use your own & link to their wifi unless you are in their earned points program."
Positiv: "The staff was accommodating."
Negativ: "The flight had two legs: from Boston to Toronto and from Toronto to New Delhi. The layover was 1 hr 6 min, which was tight. After checking in our bags, we found out that the first leg of our flight is 2 hours late, so obviously we couldn't take the second flight. Looking at the TV monitors, I noticed that pretty much ALL Air Canada flights are seriously delayed. Luckily, there was an earlier flight to Toronto (which was scheduled to have already left, but it did not leave because that was delayed, too). The staff put us on that flight and double promised to make sure that our checked in baggage gets transferred to this alternate flight. The checked bags did not get transferred. When we arrived at Delhi, after an exasperating 1.5 hour delay after a 20 hour flight, the airline told us, and many others in the same situation, that our baggage did not arrive, and we have to come the next day to pick them up. The issue was, we were not staying in Delhi, just transiting through it. No luck, the airline said, because the customs have to be cleared at the port of entry. We are still waiting for our baggage. Oh, and if that was not enough, the airline allocated well separated seats for all the members of our family. I'd think it would be a common sense that people who have been booked on the same ticket must be assigned consecutive seats. But apparently Air Canada does not have much common sense. NOT flying with them ever again!"
Positiv: "Leg room."
Negativ: "A little ineptitude with boarding and the flight was delayed with confusion. Some of the staff were not aware of what exactly was going on."
Negativ: "We took off 1 to two hours late"