Positiv: "Great seat. Lots of space. Wonderful crew"
Negativ: "Sandwiches could be better"
Positiv: "Ye,everything was fine"
Negativ: "Very light and friendly crew"
Positiv: "Crew sehr freundlich und hilfsbereit, Platz großzügig (wahrscheinlich durch Flugzeugtausch - wir saßen auf unseren reservierten Plätzen, aber in größerem Flugzeug, die Reihen wären bei normaler Planung wohl Bussiness Class gewesen)"
Positiv: "Crew nett und sehr hilfsbereit, Platz war ok"
Negativ: "The food maybe"
Negativ: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."
Positiv: "Gute Bedingung"
Negativ: "Es gibt immer Verspätungen. Essen ohne Geschmack."
Positiv: "Smooth journey"
Positiv: "Crew war sehr freundlich. Eine Mahlzeit und Getränke waren inklusive."
Negativ: "Sehr geringer Sitzabstand."
Positiv: "i try to cancel the tickets for 3 weeks now.... please help"
Positiv: "Efficient. It was a very short flight."
Negativ: "Offer of Wi-Fi."
Positiv: "Sehr sauber, pünktlicher Abflug, ruhiger Flug, Beinfreiheit und das beste: eine leckere warme Mahlzeit"
Negativ: "Flughafen Athen ist für Umsteiger unzumutbar!!!!"
Positiv: "Aegean ist immer super. Es gibt warmes Essen, Bonbons, man hat Beinfreiheit und liebe Flugbegleiter"
Positiv: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Positiv: "Pünktlich gestartet und pünktlich gelandet"
Negativ: "Das Essen war ok und die Sitze bequem"
Positiv: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Negativ: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."
Positiv: "Flug war absolut okay. Sitzabstand beim Notausgang gut insbesondere für große Personen"
Positiv: "the damage my luggage ."
Positiv: "Flug pünktlich gelandet, essen war sehr gut. Service schnell."
Positiv: "The flight was delayed a bit, about a half hour in total, but the staff on the plane were very courteous. We were served a nice Greek meal even though the flight was only 3.5 hours long. Seats were comfortable. US airlines could learn a lot from Aegean."
Negativ: "Flight was delayed 30 minutes"
Positiv: "- Crew service was pleasant"
Negativ: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"
Negativ: "Take off was 30 min late waiting for 2 passengers"
Negativ: "Grosse Probleme beim Einchecken wgen Mitnhame einer Kohlensäurepatrrone für Segler Rettungsweste. Dies, obwohl eine Woche vorher telefonisch alles mit Ergebnis OK mit Aegaen Airline abgeklärt war."
Positiv: "The plane was new and comfortable"
Negativ: "The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!"
Positiv: "Mal wieder bestätigt: AEGEAN ist eine der besten europäischen Airlines! Angenehmer Flug, stets hilfsbereites Personal, leckeres Essen!"
Positiv: "Although they were at the right size snd weight. I was skipped dinner."
Negativ: "Sitzabstand könnte um ein paar cm grösser sein"
Positiv: "Info per App perfekt. Personal sehr nett."
Negativ: "Sitzabstand ist ab 1.85 cm etwas knapp"
Positiv: "Clean plane, good snacks and coffee, etc., smooth flight."
Negativ: "Check in at Budapest was chaotic and disorganized; when we arrived at the check in desk after waiting twenty minutes we were told we couldn't check in there, but had to check in at a kiosk and return."
Negativ: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Positiv: "Alle waren nett und freundlich wie immer"
Negativ: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Positiv: "Great flight great price"
Positiv: "Very nice crew and service on board"
Positiv: "Air attendants were nice"
Negativ: "Long queue for baggage check. Food was below average."
Positiv: "Flugpersonal hat versucht wünsche zu erfüllen. Sehr auf Kinder eingegangen"
Positiv: "Im Vergleich zu Billigfluglinien sticht die Star Alliance, zu der auch Aegean gehört, einfach durch ihren Service und Comfort hervor. Auf jeden Fall eine gute Wahl."
Negativ: "Negatives gibt es eigentlich nicht zu sagen. Einzig das Boardprogramm auf den Bildschirmen war etwas eintönig (kurze Eindrücke über Reiseziele von Aegean), allerdings ist das Kritik auf hohem Niveau."
Positiv: "Clean modern aircraft."
Negativ: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Positiv: "Laut App hatten wir eine Minute Verspätung, also absolut prima durchgekommen. Der Check in ging schnell, das Warten bis zum Boarding war schnell vorbei. Das Boardpersonal war einfach sehr nett. Das Essen wahnsinnig lecker, lange nicht mehr einen so tollen Flug gehabt."
Positiv: "Der Flug war absolut pünktlich, Check in war easy und schnell, Besatzung unheimlich freundlich und das Essen wirklich super lecker inkl. Kaltgetränk, 2x Kaffee, die Zeit verging in null komma nix, immer wieder gerne!!!!"
Positiv: "Was a very punctual and smooth flight. On bord service was quick and the crew friendly."
Positiv: "Nice cooperative crew & fairly comfortable seating"
Negativ: "dont know"
Positiv: "Crew was okay and seats were comfortable"
Negativ: "Food and boarding"
Positiv: "Excellent service and ontime takeoff"
Positiv: "Flight was canceled without notice"
Positiv: "I just like long international flights so everything was great"
Negativ: "Only issue I had was how cold it was"
Positiv: "Boarding counter team"
Negativ: "keep flight on time, online check in was not working, Less damage while handling bags"
Positiv: "It was pain in the bot no buddy wanna do he’s work missed the flight was so scared from how people treated me at the airport. And I didn’t go to Washington they changed my flight to JFK NY"
Negativ: "If people do them work and they helpful then I was not missing my flight ."
Negativ: "Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,"
Positiv: "The crew is amazing and flight is fine. There was a meal service on the 2 hour flight."
Negativ: "The Jeddah airport is horrible. 3000 people, one filthy bathroom, not nearly enough seats in the small gate areas."
Negativ: "Pilgrims respecting people who are in flight"
Positiv: "I am a big guy. The seat was one of the more comfortable ones in recent times. The five staff that I encountered were all super courteous and helpful. They were also very kind and considerate of the unrelated 6-yr old sitting on the next seat."
Negativ: "Pretty much everything was excellent."
Positiv: "Crew is very good but seat is not good.as alfursan Member ineed asil seat"
Negativ: "Check in staff are very slowly"
Positiv: "Seat Comfortable"
Negativ: "The food"
Positiv: "The Saudia crew were friendly as they have always been on my flights - regional in the Middle East. They are efficient and will help you out as much as possible"
Negativ: "The airline overall is mediocre to good. The seat selection process is a joke. I was assigned a middle seat on the return trip along with my outbound seat selection. I had no idea I even had a seat selection as neither the app nor the site gave me any indication that I even had a seat."
Positiv: "Crew responsiveness"
Negativ: "Bag drop off took alot of time & surprisingly the line in sky priority was much slower than the regular check-in line. Delay by 30 mins in departure even though i boarded 30mins before scheduled departure time"
Negativ: "1- seats selections. 2- meals 3- arrival procedures."
Negativ: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Positiv: "LOVED the WiFi on board. Awesome."
Negativ: "No booze? Wish i would have known that before booking. Probably wouldn’t have chosen this airline. I love having a glass of wine on international flights. It helps me relax. The fact it was 15 hours of dryness, put a damper on the flight. Also, there was a prayer to “allah” that came on the info system, and the plane was chanting. Very uncomfortable. Probably will not fly this airline again."
Positiv: "flight was normal."
Negativ: "luggage lost! what should I do?"
Positiv: "Boarding and entertainment"
Negativ: "Comfort My Saudi airline seat did not work I couldn't tilt it nor listen to the movies since it was torn off as well"
Positiv: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
Negativ: "I was not permitted to board at check-in since this booking had a domestic transfer and a visa was required. I would not have chosen this ticket if that was clear in advance. I was told at check-in that my only option was to make an expensive last minute change to the ticket."
Positiv: "The staff and airline was very accommodating and lived up to its name. There were no issues or delays."
Negativ: "Everything was fine only negative on this plane is no alcohol. If alcohol is a must, don't fly it."
Positiv: "Aircraft was good. Seats were comfortable and crew was friendly."
Negativ: "Saudi Airline's Airport terminal in Jeddah is one of the worse airports in the GCC. It is outdated, dirty, not enough seats, small, unfriendly staff and even the so called Alfursan business lounge is nothing special. I would certainly not recommend anyone to travel via this airport, particularly if they have a long connection."
Negativ: "To summarize. First the transit area is crowded and very small The transit airport is only for Saudi airlines , they have only one lounge which is not supporting any Visa card ( means if your Visa card allow you to enter for free lounge you will not find it case it will be in the main airport which they will not allow you to go their and if you want to enter the only lounge their means you must pay or to be alfursan member ) . Second when we enter the airplane and when we reach the runway the captain announced (We have technical problem and we will go back to the gate to fix it) . We stayed 2 hours plus in the airplane then they said we fix it and we will start our journey now . Third :When I reached cairo airport sound 3:30 am , i didn’t find my only bag :( Not only me , around 15-20 passengers had same issue . We went to the counter and they said it’s usually happens in Saudi airlines in the busy season , I was shocked , then he said wait for the next flight case they put some bags on it , I have no choice except waiting case it’s my only bag and everything is in it . But unfortunately after waiting in the airport till 7:30 am I got nothing , they took my number and they give me document that I have a missed bag and they will contact me within 48 hours to update me . I was planing to travel out of cairo but I couldn’t case they said i need to be in cairo if I want the bag to be delivered fast . So I waited till they call me again around 4-5 pm the delivery company told me that they have my bag , I was surprised that they remove the plastic packing ( which we keep it for safety ) and they said case it’s needed to be removed before entering in the X-ray , more over the delivery company ask me to meet them around the airport and I reached before them ( the funny thing , they reach to me through public transportation) what a careless!!!"
Positiv: "Ease of booking and pricing"
Negativ: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
Positiv: "It has a nice aircraf and on time. The food is great."
Negativ: "They don’t board passengers by zone. So passengers need to wait in until the other passengers put his luggage to walk to your seat. Second, they still use buses in Jeddah to get to arrival terminal."
Positiv: "That there were available seats for me to change when my TV screen wouldn't work"
Negativ: "Staff wasn't very helpful when my screen wasn't working. Flight was very choppy n bumpy........,,.."
Positiv: "It was on time"
Negativ: "They left my bag at riyadh when i was coming into Dubai. Then no call the next day to say it was ready- i had to call to learn it was at customs. Went to customs and no explanation no apology. Saudi airlines didn’t call me. Next on my way back, that Jeddah airport was the dirtiest I’ve ever been to. Not to mention the racist way I was treated by their crew who for no reason, despite my very early check in was made to sit in the middle seats next to the toilet. I will never ever fly Saudia again and will tell my many friends and family never to use them too!"
Positiv: "The staff were very accommodating"
Negativ: "Never was it mentioned that Saudi airlines has Islamic prayer rooms where people pray loudly at any time of night on this over night flight. I could not get any sleep with all the loud chanting."
Negativ: "I had requested vegetarian meals on all out flight to and from Egypt on Saudia for my daughter. They had no record of it and were not able to provide it. I don't know if that is a problem with the airline or with Kaya"
Positiv: "Crew very nice n polite, lots of food, good seats n movies, smooth easy flight, loads of baggage allowance"
Negativ: "Officials n staff at Jeddah very rude n interval time btw connecting flights too short!!! Flight to Cairo very rough n no apologies or explanations from the crew about it"
Positiv: "Service sehr gut, Crew sehr nett und bemüht. Die Anordnung der Sitze in der B787 ist super. Man hat extrem viel Privatsphäre."
Positiv: "Service sehr gut, Crew höflich und nett - außer der Purser war wie immer sehr forsch! In der neuen Business Class im A330 gibt es so gut wie keine Staufächer."
Positiv: "Praying Area onboard"
Negativ: "However the food was good, only two small meals about 10 hours apart!!!"
Positiv: "Check in and boarding"
Negativ: "The landing was awful very big shock and impact that hurts in the head and neck."
Negativ: "Transit in jeddah was bad.."
Positiv: "My worst flight decision. Will never fly Saudia even if offered free. Terrible and stinky aircraft, ride cabin crew who struggled to understand basic English. Zero cleanliness."
Positiv: "Excellent flight and service. Best value for business class"
Positiv: "-too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
Negativ: "-We left Canada late One hour -The crew needs to be PLEASANT (smile) and act professional -No eye sleeping shade distribution -No Sky Sales Boutique -New headphones are low quality-too much noise -Fresheners and lotions were put very late in the washroom -They do not have enough chicken in the lunch meal, nor enough eggs in the breakfast meal (they gave me chickpeas all along) -Too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
Positiv: "The young man and woman who checked us in were AMAZING. Very sweet, jovial and accommodating to the best of their ability. The crew was sweet as well and they seemingly, loved their jobs. The plane was spacious for economy and wide open. That being said, we were able to get a whole row to ourselves, which just put the icing on the cake."
Negativ: "At such high altitudes, for a very long period of time and for the latter half of the flight, flying over desert sand, I became very dehydrated and constantly had to ask for water. When I asked the crew if my travel mate and I could just have our own bottle, we were given one bottle to share. As a frequent flyer I try really hard to be as little of a pain as possible, ensuring I bring everything I could possibly need with me on a flight. It is suggested, for every 2 hours you're in the air, you drink 8 oz of water, which for us would've totaled 48-56 oz. it's almost impossible to carry that much water with you while flying. That would honestly be my only gripe, full 16-24 oz bottles of water to the passengers or more water service."
Negativ: "Need more variety of types of music"
Positiv: "Crew tried to welcome us and make us comfortable and we're as helpful as possible"
Negativ: "Ground staff refused to help when my son left his glasses on board despite the plane being just a short distance away When my Wife accompanied him to lost and found Security Counter they were both constantly asked to prove their family relations and no effort was made to call anyone to seek out glasses on the plane the comment made 'if it was important to you, you would not have left it behind'"
Positiv: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch. Boarding and ground services at Heathrow are great as always."
Negativ: "The IFE doesn't have the most intuitive user interface and the flight map stopped working at my seat. Also, the seats looked worn and as though they had seen better days though they were still comfortable."
Negativ: "The flight delayed more than 2 hrs which is lead to miss the next flight."
Negativ: "When checking in, we learnt that my seat wasn't available anymore cause they regularly overbook their flights. I had to be transferred to another company to come back home... after long discussion!!"
Positiv: "maybe the prayer area"
Negativ: "no variety of the food. noisy cabinet. I feel not safe."
Negativ: "baggage was lost and airlines doesn't have efficient way of locating luggage. Guest relations wouldn't even call airport to check to see if any untagged or other luggages were found, they instead told me to call myself. Continuously told me that I need to be patient and fill out baggage claim form in 5 days. They were very unprofessional and kept hanging up the phone up on me."
Negativ: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
Negativ: "Delayed by approximately 1 hour. Changed my seat without permission or even pre-announcement."
Would have been good to have slightly reclining seats
Holzklasse halt, eng, und alt
Pünktlich Abflug - der Flieger war nicht sauber - es fehlte an Hygiene
Negativ: "Staff are not friendly, airplane was old and seats were very uncomfortable"
Positiv: "Crew was good, cheap price"
Negativ: "Rough landing, and very poor luggage service upon arrival"
Positiv: "The crew in the aircraft were good but the ground services were poor"
Negativ: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Positiv: "Was the Crew very rude"
Positiv: "Crew professionell, Sitz mit ausreichender Bein-/Kniefreiheit"
Negativ: "Fällt mir auf Anhieb nichts ein"
Positiv: "Crew war höflich und nett, Beinfreiheit ausreichend;"
Negativ: "Da fällt mir auf Anhieb nichts ein, was man noch hätte besser machen können"
Positiv: "Wir sind verspätete gestartet, waren aber trotzdem pünktlich da."
Negativ: "Very tight seating. No free nonalcoholic drinks. No entertainment, not even a radio."
Negativ: "Very tight seating. Not even water for free. No entertainment - not even radio."
Positiv: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Positiv: "Genügend Platz. Sehr angenehmer Flug!"
Negativ: "Warum wird der Pass mit dem Flugticket nochmals und nochmals abgeglichen??"
Negativ: "The seat is not comfortable, too narrow space, can’t adjust a little bit."
Positiv: "Haben einen Flieger erwischt in dem ich genug Beinfreiheit hatte und sich auch die Armlehnen außen hochklappen ließen."
Negativ: "Die Durchsagen konnte man nicht verstehen"
Negativ: "Alkoholfreie Getränke, zumindest Wasser sollte kostenfrei sein"
Positiv: "Nichts war herausragend , aber auch nicht auffallend schlecht."
Negativ: "Es war leider sehr voll und eng. Der Sitz war sehr unbequem..."
Negativ: "Free food and alcoholic beverages"
Negativ: "I went to ataturk airport be mistake then I went directly to sabiha airport before the flight 45 min they gegusos stuff did not allow me to get in the plane!!!"
Negativ: "Wenig Platz, wenig Beinfreiheit, zu warm im Flieger"
Positiv: "Fairer Preis und reibungsloser Ablauf"
Negativ: "bisschen enge Bestuhlung für 1.90 Männer.."
Positiv: "Der Flug an sich, Boarding, Start, Landen, Gepäck erhalten war prima."
Negativ: "Wir hatten eine Stunde Verspätung. Bei dem, was ich durch die knisternden Lautsprechen verstanden habe, vernahm ich nichts von einer Entschuldigung oder mindestens Erklärung für die Verspätung. Das finde ich mangelhaft. Wie bei den meisten Fluggesellschaften sind die englischen Durchsagen sehr mangelhaft: 1. undeutlich und 2. viel zu schnell. Es gibt ja genug Zeit."
Positiv: "Uçuş mesafesi ufak olduğundan medjatik drum yok."
Positiv: "I may never travel with this airline"
Negativ: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Negativ: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Positiv: "Easy smooth boarding. Peaceful flight."
Negativ: "But confusing arrangement of ‘international ‘ and ‘domestic buses at the airport"
Positiv: "The flight was ok"
Negativ: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Positiv: "Da ich bisher noch nie mit Pegasus geflogen bin, hatte ich mir den gesamten Ablauf und die Situation viel unangenehmer vorgestellt. Der Pilot ist so sauber und ruhig geflogen, die klimazisierung in Flieger war auch schmeichelhaft und die Beleuchtung ebenso. Da ich nachts geflogen bin fand ich die Entspannung umso schöner im Flieger. Daumen hoch. Jedes mal aufs neue:)"
Negativ: "Ungemütlich waren nur die Sitze, da man kaum Polsternnoch liegemöglichkeit sich verschaffen konnte und die Preise im Flugzeug für Snacks Getränke und Co."
Negativ: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Negativ: "Food is not for free"
Negativ: "Very slow check in. Unhelpful and unfriendly crew"
Negativ: "Landing was very rocky"
Negativ: "Huge delay from my flight to Turkey and again a delay returning to Germany."
Positiv: "The price"
Negativ: "The seats"
Negativ: "delay, onboard service"
Positiv: "I like to travel always travel with KAKA"
Positiv: "Dr Flug nach Istanbul verlief pünktlich und ohne Probleme."
Positiv: "Pünktlich gestartet. Personal war aufmerksam."
Negativ: "Die Sitze sind sehr eng!"
Positiv: "Checked in online with a carry on luggage, no waitşng in lines. Flight was on time and landed on time. Crew was nice."
Negativ: "The space between the seats could have been a bit roomier."
Negativ: "Late boarding for unknown reason."
Negativ: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Negativ: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Negativ: "Leiderzu verspätung von ca. 3:30 std"
Positiv: "im floh Amsterdam...musste ich lange laufen ,da die Flughafen zu gröss ist..... also es ging ....."
Negativ: "Plane was hot, ground staff were rude, airport outside of Istanbul is one of the worst I've ever seen."