Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Slow boarding in Seville, no chance to check-in online🥺
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Salimos a tiempo . El business es muy confortable"
Negativ: "La comida horrible . No se limpian los baños"
Positiv: "Overall a nice and good flight"
Negativ: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Positiv: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Negativ: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Positiv: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Negativ: "Nothing,just the seats. Cleanliness was perfect"
Negativ: "Wifi on klm"
Negativ: "It's KLM. What else do you need to know."
Positiv: "The socks offered in business were comfortable and nice looking. The red wine was good."
Negativ: "The food was just average and the seat not too comfortable"
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "Food was great, enjoyed watching videos, staff very profession and friendly."
Negativ: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Positiv: "The crew and the timing were ok"
Negativ: "The seats were uncomfortable"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Crew helpful. Food good."
Negativ: "Better range of movies please"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Too hot inside the aircraft"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "Delays, took my hand luggage into the hold,"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Positiv: "quick/efficient boarding - good staff - good food - easy flight !"
Negativ: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Negativ: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Negativ: "alles gut"
Negativ: "Need more leg room!!! Larger meals needed."
Negativ: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Positiv: "Friendly and efficient crew. Flights were on time if not even early."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Negativ: "Turn the lights on early making it hard to sleep"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Negativ: "Boarding could be better"
Negativ: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Positiv: "Crew was awesome"
Positiv: "Time and Good clean place.. in This case airpöane.."
Negativ: "It was not entreteiment st all"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Negativ: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Negativ: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "The rest area"
Negativ: "The airport was cold and it should be warmer"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Positiv: "Great and friendly crew"
Negativ: "In-flight system had some problems and seats seemed a bit uncomfortable"
Negativ: "Nur süße Snacks, nichts salziges"
Negativ: "Seat recline was broken- wouldn’t hold position."
Positiv: "Freundlichkeit des Personals"
Negativ: "tout est à revoir !"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Entertainment system"
Negativ: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Negativ: "Seat angle adjustment was not the most comfortable for sleeping."
Negativ: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Negativ: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Positiv: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Negativ: "See previous"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Positiv: "Food and wine. Entertainment."
Negativ: "Sat closer to water closet. Maybe more air freshener in there."
Positiv: "Average crew. Average seat."
Negativ: "They could have controlled screening babies better. They just let them scream....."
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "Check in process running smoothly and better announcement of gate change"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Boarding at CDG was awfully slow"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "FA kept bumping into my seat waking me up"
Negativ: "Return the 777 to 9 across"
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Negativ: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Negativ: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Positiv: "Service and crew are great"
Positiv: "Not much expected as it was a budget trip."
Negativ: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Friendly crew, good meal and entertainment"
Negativ: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Negativ: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Negativ: "Tiny uncomfortable seats."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Negativ: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Positiv: "The crew was very friendly and professional. The food very good"
Negativ: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Positiv: "Priority boarding with kids"
Negativ: "Nothing special just like easyJet ir Rayanair"
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."