KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
3.5 hours delay will ruin any day!
Delayed flight, it is noticeable airplanes noticeable aged
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "Friendlier crews"
Positiv: "Very nice airplane and pleasant crew"
Negativ: "It's KLM. What else do you need to know."
Positiv: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Negativ: "I flew economy and all was good and appropriate to the level."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "Crew was great and helpful despite oversight in my special meal."
Negativ: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Very friendly crew and on time with no problems."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Nice staff and no delay"
Negativ: "Instead of crisps maybe a bit of cheese or crackers"
Negativ: "Head support for 6 feet plus people on seats would be good"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Negativ: "Everything was very good."
Positiv: "the drinks"
Negativ: "seat reservation. having to pay for luggage...."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "There was no wifi on flight"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Being fed was amazing and watching free TV was great!"
Negativ: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Positiv: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Negativ: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Negativ: "alles gut"
Positiv: "The crew was very nice"
Negativ: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Negativ: "No reading light in my seat..."
Positiv: "They considered my reguest of vegiterian food."
Negativ: "I have no complaints."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Positiv: "Nothing to mention"
Negativ: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Positiv: "Friendly staff"
Negativ: "Leg room"
Negativ: "Nothing special"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "The entertainment options were good."
Our last few flights (on a variety of airlines including AA) had honestly been disappointing. The negative experiences making me wonder if I should stop flying altogether and start to vacationing closer to home and just drive everywhere. Happily my flights from San Antonio to Miami and back have given me hope that flying is finally getting better, almost enjoyable. The AA luggage and flight check in went smoothly. AA flights were on time, gate changes were updated quickly to the app and text messages sent. I was very pleased with the American Airlines experience this trip.
Viaje en Buissnes class, asiento 4 A, el televisor no funcionó nunca a pesar que lo resetearon Y el vuelo tuvo 3 hs de demora Gracias
Noisy squeaky airplane. But smooth flight and arrived early.
My honest opinion is it was very good
Positiv: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Negativ: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Negativ: "It was excellent trip regarding service."
Positiv: "Great crew"
Negativ: "seating, food, entertainment, boarding"
Negativ: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Positiv: "On time departure and early arrival. Crew was great."
Positiv: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Negativ: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Negativ: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Negativ: "Arrangements for wheel chairs were poor at London compared to Chicago which was excellent."
Negativ: "All. Crew did not arrive on time. Boarding was a mess. Many arguments with customers."
Negativ: "kleines Frühstück für umsonst"
Negativ: "The seatback entertainment system didn't have the option for movies or TV. The system was working. I could check flight status and do other things with it, but the entertainment option wasn't there. It was available on all the seats around me, which made for a very long, dull flight."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Ease of bording"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Negativ: "the fact that they rushed everyone only to have you wait in the ramp"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "It was ok. Got there safe and sound. That's what counts."
Negativ: "Customer service was bad"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "late boarding - Chaotic at the boarding gate"
Negativ: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Positiv: "The seats seem to be shrinking. The flight was flawless."
Negativ: "Tight seats, but I guess that is going to be the norm now."
Positiv: "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
Negativ: "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Friendly attentive crew"
Negativ: "Paid extra for window seat in exit row-- but there was no window so the experience was like being in a dark space capsule. Very disappointing. At least there was unlimited legroom. Waited for 30 minutes to get luggage at LAX so giving it a low "boarding" rating"
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Friendly staff."
Negativ: "Typically claustrophobic conditions. No in-flight entertainment."
Positiv: "On-bard snacks and service"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Negativ: "Unnecessary delay in the flight."
Negativ: "food purchase options limited on a long flight"
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Negativ: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Negativ: "New cheap fare is honestly offensive trash."
Negativ: "We thought we were going to be flying on British Airways American Airways."
Positiv: "We got great service and the food was not bad. Additionally, we got lots of free wine!"
Negativ: "We were not able to check in online or pick our seats until we actually got to the airport."
Worst experience ever for my family, on so many levels will never fly with them again.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Food is awful if you compare with other major airlines products. Very old plane"
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "Seat was comfortable as I had the exit row"
Negativ: "Flight was late by an hour taking off from DXB."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really."
Negativ: "I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights."
Positiv: "Guter Service"
Positiv: "Very convenient, good schedules, pretty much on time."
Negativ: "Just take a trip with. Jet am or Japan airline and clearly see the difference in how a customer should be addressed and service., politeness and how the flight attendants provide that extra mile in terms of customer experience."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "Unreliable flight, always late, not staff at the check in terminal"
Positiv: "Absolutely nothing"
Negativ: "The fact I had to rent a car and drove home for 6 hours"
Positiv: "Flight was delayed by 3.5 hours"
Positiv: "It was on time, both going and return."
Negativ: "Food was terrible, the worst I had in flying with air Canada."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "The flight was on time and there was adequate foot room"
Negativ: "No free snacks- biscuits or pretzels?"
Positiv: "we had a very good seating distance in row 15"
Negativ: "the cabin service was simply bad: very limited meal offerings, drinks were not cold, flight attendants were pretty arrogant."
Positiv: "Clear and stress free check in."
Negativ: "Everything was on point nothing to report."
Positiv: "They have good entertainment system and library"
Negativ: "The plane delayed for almost 90m due to a mechanical issue. Of course, we missed our connection in Vancouver. Upon arriving in Vancouver, there was no help at all or guidance. Customer support desk was manned by one agent even in the presence of long queues."
Positiv: "Boarding process."
Positiv: "Nothing, the flight was missed"
Negativ: "Missing my flight"
Positiv: "On tiime"
Negativ: "Has to wait an hour and a half at the gate to park in sanfransico"
Positiv: "We flew to and from Tokyo in premium economy. The staff was friendly and multilingual. We appreciated the meals, each of which had a choice of Western or Japanese style; the overnight hospitality packs, which included a pillow and blanket, eye mask, earplugs, toothbrush, and comfy socks; and the unusual international movie options. Each flight kept more or less to schedule."
Negativ: "The seat were roomy enough, but not as comfortable as we might like. Announcements took forever in three languages—I'd edit down. The breakfast rice congee was flavorless. One of our entertainment screens kept freezing. All minor gripes."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "The entertainment system did not work - it cut in an out, I had to restart a movie 3 times. As well, the seat felt damaged - it leaned to one side. Made for a very uncomfortable 8 hours. The leg room is getting worse"
Positiv: "Seats were comfortable and Crew was friendly. The Captain was giving updates when appropriate and even was friendly when the passengers were disembarking. It seems like he really enjoys his job and that made my trip nice. I liked getting the blanket and pillow on every seat. It was very nice not to have to search for them."
Negativ: "Didn't have the Air Canada app so couldn't access WiFi to download app for the entertainment. It might be helpful if the airline would tell you ahead of time so you are prepared. Also, no real description of food offerings. Would be helpful if there was a description beside chicken or vegetarian."
Positiv: "I like the time this flight saved me. The food was good."
Negativ: "Not a lot of choice in entertainment, but it still was fine."
Positiv: "Not much."
Negativ: "They only had two people at the counter to check in passengers for two flights that took off fifteen minutes apart. they closed the ticketing/ checkin counter downstairs an hour before the flight was scheduled to take off. the same people moved up stairs to work the counter at the gate. it took us an hour and ten minutes to get check our bags. Once we got to our destination, only one of two bags was with us. the airline won't even deliver the missing bag to us. they will only get it to the destination airport if they can find it."
Negativ: "charged me for my bags; employees were surly."
Negativ: "Paying for checked luggage. You should include that in the ticket price for ease of getting through check in. Plus there was not alot of wickets open during the check in period causing a mass buildup of flyers."
Positiv: "My 55 min flight ended up taking nearly 3 hours since there were about 9 people that needed to gate check their bags. Air Canada needs to figure a better way to gauge the carryon situation. People had giant bags that just couldn't fit in the overhead. Also- there were far too many people with carry one. I paid to check my bag... then got stuck with my backpack under my feet and jacket in my lap for 2.5 hours as we sat on the runway."
Negativ: "To be honest, nothing specific stands out. The whole ordeal was pretty much a nightmare. We were offered some pretzels and water while we sat on the runway for hours."
Negativ: "Brussels airport staff would not let me to check in, saying that I need a Canadian visa (I had a transfer in Montreal), even though I am Green Card holder and I don't need a visa for a transfer flight. It took me almost 45 minutes to convince them that I don't need a visa a finally was allowed to check in"
Negativ: "check in staff was unable to though tag me luggage onto an onward Emirates flight from Toronto. Not sure if this was a lack of knowledge or limitations of the check in system. Seat options provided at the time showed only middle seats as available all other sets were showing booked or required pay-up premiums...Air Canada's website had a whole host of end seats available...."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Seats, entertainment"
Negativ: "We had to change planes, after boarding the original aircraft, and were delayed almost an hour. We thought the airline (Air Canada) could have recognized the inconvenience with a free drink or extra snack."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "Everything. Crowded. Cramped. The curtain between First Class and Economy was archaic and insulting. On my departure flight, I had the unfortunate row that divided the elite from the peasants. IIt enabled me to see how the staff fawned over the Elite while we waited for minimal attention."
Negativ: "Losing my bag, someone took it by mistake, but all turned out well."
Positiv: "My connecting flight to Yoronto was very late and I missed this flight. air Canada was awful. My last trip with this airline."
Positiv: "The first leg of the trip was great from Montreal to Toronto on wide body plane."
Negativ: "The airport in Toronto where they crammed about 10 gates together in a small area with no air conditioning (it seemed). Also flight was delayed about an hour so had to wait in horrible conditions with no seats for a long time."
Positiv: "Flight was on time"
Positiv: "they had many movies. I enjoyed watching two of them."
Negativ: "Food was just okay."
Positiv: "After late departure, late arrival and waiting 40 min for gate to become available for the aircraft sorry all combined with horrific traffic problem at the La Guardia airport nothing to write home about."
Negativ: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
Positiv: "Nice attendants."
Negativ: "Air Canada website says some complimentary spirits in Economy but such is not the case. Only entertainment via iPad but no GPS display and not good selections for movies or shows. Low quality dinner and one slice of banana bread for breakfast."
Negativ: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Positiv: "Venice airport is in a chaotic state of reconstruction and seems to lack information services for connecting flights. As a result, I was directed to the Air Canada check in counter, which then made it necessary to re-enter the security line, followed by a massive passport line. Each line was backed up to the limits. Only by begging people in line was I able to make it to my connecting flight seconds before they closed the door. I was the last to enter during "Last Call." Nevertheless, the crew of the Air Canada flight were outstanding. No entertainment except iPad movies for $10.00."
Positiv: "Everything was okay to good, industry standard these days flying from Northern America."
Negativ: "Banana bread for breakfast?"