I had checked in requesting Special assistance. They claimed they didn't see it. On leaving Naples I confirmed that this notice existed. I recently had hip surgery and am suffering from severe autoimmune disease on immunosuppressive therapy. I was not assisted or allowed to go through Fast Track (while my booking clearly stated this) resulting in me having to run a huge distance on foot. I arrived in extreme pain and limping just before missing my flight. If there hadn't been a fight with another passenger and the company (hence delay in boarding) I would have lost it for sure. Unacceptable.
They considered my small backpack as a second piece of luggage and made me pay 45 euros as an extra charge. I had a small bag (40x25x20) and this small backpack, which was like a handbag. In the first flight they accepted this without any extra charge. On this flight they did not. I had to pay and now they should send me an invoice by mail. Please can you look after this? I need the invoice, for my re-imbursement. This policy by RyanAir is unfair. They say one price, but then it is another, and much higher!
It was planned to be a transit in Manchester, so no need of passport. Ryanair changed the terminal of the flight so, i needed a passport in the end, so impossible for me to take the plane. I had to buy another for the same day very espensive. So very stressful experience and really pissed about this kind of behaviour
Flight was delayed 2 hours no information given at boarding gate,
Crew was good- helpful and. Ice. It was smooth all. Even when asking for people to check bags or place under the seats… the nice way to do it.
This company for nobody sending the invoice.This is tottaly wrong
Smooth and on time. All perfect!
There were some individuals not using face masks properly (being almost all the time without them) and the cabin crew did not alert them at all.
Negativ: "Food and drinks for free"
Negativ: "check in online hat über 2 tage hinweg nicht funktioniert ... beim check in am ryan air schalter wollte uns der mitarbeiter 55€ gebühr pro person verrechnen ... nach längerer diskussion hat eine nette kollegin eine kostenlose möglichkeit für uns gefunden."
Positiv: "On time no depay. Peacefully flight"
Negativ: "Price of ticket"
Positiv: "Pünktlicher Abflug, mehrfach Service während des Fluges."
Negativ: "Sitzkomfort, USB-Ladestation am Sitz, Ablagemöglcihkeit am Sitz..."
Positiv: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Negativ: "Keine über 24 Stunden Verspätung! Bessere Kommunikation seitens Ryanair über den Verlauf."
Positiv: "Es war alles pünktlich und durchdacht."
Negativ: "Die Landung bei Hin- und Rückflug waren etwas hart."
Positiv: "Nothing, only good thing was that the girl at the check-in was very nice and felt bad for the situation, then inside the plane after we landed, the manager was very attentive and nice to me, she heard my complaints and made sure I spoke my part."
Negativ: "- They charged me 55 GBP for missing the check-in - They didn't let me facture the suitcase even tho I paid for the priority entrance. I had to throw away my liquid bottles. - While boarding one of the flight attendants told me to walk faster because they were late, even though I had two heavy bags in both of my hands. Then he insulted me in Italian and after I asked him 8 times to tell me what he said to me he told me to shut up and sit down. I sat down for 2 hours in a very bad mood trying to control myself from starting a fight. After the flight I waited and spoke with the manager about it, If I'm not wrong the name of the attendant was Luca and the manager heard my complaints. This was the worse flight of my entire life, I have never been treated so disrespectfully in a plane, I felt humiliated. I will never touch a Ryanair plane ever again. I definitely should be getting a refund for this."
Positiv: "Nicht viel"
Negativ: "Die Landung, sehr stark aufgesetzt beim Landen"
Negativ: "- keine Extrakosten für Mitnahme von Standardhandgepäck - keine Extrakosten beim OnlineCheckIn bei Platzauswahl (Passagiere werden absichtlich weit weg platziert, um zusätzliche Gebühren abzukassieren) - Handgepäckkontrolle (viele reisen mit großem Rucksack + Trolley)"
Negativ: "Wir hätten in Frankfurt landen können, statt Frankfurt Hahn."
Positiv: "Fast and easy on time flight from PMO to FCO"
Positiv: "Problemloser Check in , nettes Personal"
Negativ: "Mehrklassengesellschaft beim boarding, Verpflegung auf dem Flug kostenpflichtig, Check in nur online möglich"
Positiv: "Ryanair are thieves and they denied to board me because they said they do not accept my residence card (with which I travelled to Schengen countries before with other airlines) and their website do not mention that I cannot travel with this kind of residence card."
Negativ: "If they conform European laws and treat their own employees better and stop making their own rules by distancing themselves from other airlines."
Positiv: "das Personal war nett und der Flug angenehm"
Negativ: "leider wo es ja ein spät Abend Flug war eine Stunde verspätet abgeflogen und dann noch das Licht was sehr grell war , die ganze zeit angelassen"
Negativ: "Es dauert alles zu lange. Kein Essen Kein Champagner. Gepäck musste ich extra zahlen."
Negativ: "Preis des Gepäck und das ich 40€ für 10kg zahlen musste"
Positiv: "Preis-Leistungs-Verhältnis war ok, nettes Personal."
Negativ: "Das nachträgliche Dazubuchen von Gepäckstücken klappte erst nach mehreren Anläufen, intransparente Abwicklung."
Positiv: "The crew and the timeliness of the flight."
Negativ: "The level of comfort. Pretty terrible airplane seats, but are tolerable if you’re doing a short flight."
Positiv: "Der Flug in Brindisi ist pünktlich gestartet."
Negativ: "Das kostenlose Boarding 2 Tage vor Abflug ergab 2 Mittelplätze in verschiedenen Reihen - ich sehe das als Schikane, um gebührenpflichtiges Buchen der Plätze zu erzwingen"
Negativ: "Had to pay $60 to check in because we had booked the flight after Aer Lingus canceled two of ours in less than an hour. It was good we got the flight and I will give kudos for that because we had to get to Manchester before our other flight took off, but we were surprised at the high price to have the person check us in if we didn't do it online. Lesson learned."
Negativ: "Delayed, then slow luggage reclaim (I believe that's your problem rather than the airport)"
Positiv: "Ryanair hätte technische Probleme wodurch das online Einchecken nicht möglich war. Daher nur am Flughafen - für unfassbare 55€!"
Positiv: "Crew was nice"
Negativ: "Baggage policy is very unclear. Boarding procedures are slow and inefficient. Seats are uncomfortable. Air didn't function and the flight was very hot."
Positiv: "Ich hatte immense Halsschmerzen und erhielt auf Nachfrage sofort eine Schmerztablette."
Positiv: "Der Flug war pünktlich, das Boardteam nett und audmerksam"
Negativ: "Erst konnte man an Bord nur mit Karte zahlen. Dann gab es Probleme mit deutschen Karten und man sollte dann doch in Bargeld zahlen."
Positiv: "Wir wurden rechtzeitig im Flugzeug darüber informiert, dass der Flieger wegen eines Unwetters anstatt mach Dortmund nach Köln fliegt."
Negativ: "Das (zu bezahlende) Essen war überhaupt nicht empfehlends wert. Das Personal von Ryanair konnte keinen Transfer nacvh Dortmund organisieren"
Positiv: "gut ung günstig"
Positiv: "Cheap tickets"
Negativ: "Unclear policy regarding check-in and fees attached. Make sure you check in early online! Avoid a stupid 55€ fee! Terrible boarding -felt like cattle being herded. Rude employees. Uncomfortable seats that don't go back at all. Left the bright florescent lights on the whole time for a night flight so they could try to sell us more stuff in-flight. An hour late."
Positiv: "Pünktlich gestartet, pünktlich gelandet, Gepäck sofort da ... was will man mehr. Alles top."
Positiv: "Das Flugzeug war nicht dauber. Especially klemmten noch benutzte Papiertücher zwischen den Sitzen und es war sehr staubig"
Negativ: "- Wartebereich in Ciampino viel zu klein. - Mussten die Rucksäcke abgeben, obwohl sehr kompakt."
Positiv: "Der Flug ist superpünktlich gestartet , Das Bording war schnell erledigt ."
Negativ: "Keine Bordunterhaltung, dafür war der Flug aber super günstig"
Positiv: "Priorityupgrade p.P. 90,00 Euro zu teuer. Sonst alles bestens."
Negativ: "Delayed 3 hours and not updates or water available very poorly managed"
Positiv: "Alle 5 Minuten wollte jemand etwas verkaufen (nicht auf aufdringliche Weise! ) Sehr nettes Personal."
Negativ: "Leider hatten wir 30 Minuten Verspätung"
Positiv: "The only thing that was close to satisfactory was the crew and the comfort of the flight itself."
Negativ: "We did not like being made to stand in line for over an hour like a herd of animals only to be rushed to another door to wait another half hour. All of this occurred in an environment that itself was loud, uncomfortable, and hot. Moreover, announcements regarding the status of the flight should be made frequently and in English."
Positiv: "Insgesamt stimmt das Preis-Leistungsverhältnis."
Negativ: "The really need one of their newer planes ✈️ for the lanzorote route. Longer seatbelts needed."
Positiv: "Got an extra leg room seat when asked for it"
Negativ: "Late arriving got of plane was left waiting when asked when the bus to terminal we were told it's wierd it's Stansted airport"
Negativ: "Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible."