Air France lost my luggage again Its the second time in a week
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Always exceptional service
Positiv: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Negativ: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Positiv: "Yeah Everything well organized"
Negativ: "I believe so"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Positiv: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Negativ: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "New variety of food"
Negativ: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Negativ: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Positiv: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Positiv: "The transfer times were excellent"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "The airplane"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Positiv: "Food was ok."
Negativ: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "The crew was very careful"
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "The crew were polite and friendly"
Negativ: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Positiv: "It was only 2 hours"
Negativ: "Small plane, no movies"
Negativ: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Negativ: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Positiv: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Positiv: "Flight crew, pilot,food and entertainment options were great"
Negativ: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "25 min ahead schedule!!!"
Negativ: "Cabin space, too narrow rows."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Enjoyed my food, especially tasty for airplan fare!"
Negativ: "Not enough leg room"
Negativ: "We were 2h late"
Positiv: ". Budget airline with no legroom or extras"
Negativ: "See above. Nothing specific to like."
Negativ: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Positiv: "It was a wonderful flight and service . Hospitality and welcoming."
Negativ: "Nothing everything was amazing ."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Arriving safely."
Negativ: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Terrible, My mom and myself waited more than 3 hours in the check in line and because of AA staff negligence lost the flight, locator ZXOFZS. The bad service of the crew was incredible at the RDU airport.
Negativ: "We should have boarded later if weather was not ok"
Negativ: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Positiv: "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Negativ: "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."
Positiv: "Crew was great! Aircraft had the tv’s in the back of the seats, so we got to watch movies and be entertained. Flight was smooth and landing was perfect. Couldn’t ask for better!"
Negativ: "Everything went great!"
Negativ: "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
Positiv: "Transportation of my pet with no issues"
Positiv: "Comfortable seats"
Negativ: "It was all good"
Negativ: "Flight is always packed to capacity and seats are small. Uncomfortable. On the good side, we had a new plane with leather-like seats."
Positiv: "Crew was amazing. Very helpful and very happy."
Negativ: "Cannot think of anything at this time."
Positiv: "American is our main airline and We never are disappointed"
Positiv: "Extra seat width would always be nice"
Positiv: "Attendant was fun."
Positiv: "Coach seating is quite cramped."
Negativ: "Knowing upgrade options at check-in would be nice."
Positiv: "The crew was wonderful and friendly."
Negativ: "The crew announced that there was limited food options on the flight (low supply). When a flight is 5 hours long, an adequate amount of food options should be available. Hand towels and toilet paper ran out during flight."
Positiv: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Positiv: "Comfortable plane."
Negativ: "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
Negativ: "If flight wasn't delayed"
Negativ: "kleines Frühstück für umsonst"
Negativ: "Better entertainment"
Positiv: "It s american!"
Negativ: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Positiv: "Crew was professional and corteous."
Negativ: "1. I was in seat 38 D. It was an aisle seat. There was no space to put my bag under the seat in front of me. There was some kind of box blocking where my bag would go. I barely had room for my feat. 2. There was odor coming from the bathrooms. The smell was worse before the plane took off."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Negativ: "Delayed and had to fly around when getting to Newark. Supposed to land at 11:30 and it’s 1:40am and not even off the plane. Never flying American again."
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Food was surprisingly pretty good. Good entertainment options."
Negativ: "The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them."
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Modern equipment (787)"
Negativ: "8 emails from Kayak and 1 from AA warning of flight delay. But gate agents did not know anything about this and boarded us on schedule. So we sat for 90 minutes until the new aircraft was 'repaired'. Failed by a mile to make the connection. And I suppose I should have paid first-class fare, as then I would have made by connection?"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Negativ: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Positiv: "The whole experience was stress free and comfortable."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Negativ: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "Just little delay."
Negativ: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Positiv: "Go Go inflight entertainment is available for free if you have an ear phone and device to connect."
Negativ: "No power outlet to recharge your device, so needed to use external battery to last the length of flight."
Negativ: "Crew told us bulshit story about strong winds, even though flight times were normal. Diverted the flight to DFW, where we stayed for almost 2 hours fo refueling."
Positiv: "Seat was good and staff were pleasant and attentive."
Negativ: "In-flight music selection could have been better."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "The flight was safe."
Negativ: "Hi. I was shocked that there was no food served on the 6 hour flight from Boston to LA. And the seats are way too small. I’m not large and I felt like I couldn’t breathe. There wasn’t enough help, either."
Flight delayed. Crew excellent. Airlines are struggling amid shortages of staff. Be prepared to have flights canceled or delayed.
Flights kept changing right up to the day before leaving—-finally requiring two connecting flights instead of one with all of us traveling alone to connect through a different city. The connecting flight changes were scheduled too close to the arriving flight time—-requiring another phone call and extremely long wait times to United. In all, we had to call United 6 times with flight changes THEY made. United and their partner companies (in our case Lufthansa) continually blamed the other provider for the scheduling problems. All flights we took on this trip were delayed. The flight staff was always good. The arrangements for the trip a nightmare.
Delay and stress The United way.. No compensation whatsoever
The trip from Austin to Houston was just terrible. The entire flight was HOT!
The flight attendants went through the cabin three times with drinks and/or food on a 11 and 1/2 hour flight. They didn’t hand out bottled water. Not even a snack was offered in an eight hour period.
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Positiv: "The one flight attendant was good."
Negativ: "Everything else needed improvement"
Negativ: "Bigger seats and warmer cabin"
Positiv: "efficient and communicative"
Negativ: "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
Positiv: "It has Directv"
Negativ: "The landing was terrible, the airplane bounced very high as soon as it touched the ground"
Negativ: "The flight was delayed by 22 hours!"
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Great crew"
Negativ: "More legroom"
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Negativ: "I missed having the navigation map when traveling such a long distance."
Positiv: "Flight as expected."
Negativ: "Poor Wifi Connection during flight. Baggage Claim took almost an hour due to issues on the runway."
Positiv: "Leider verspätet"
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Desk personnel were helpful."
Negativ: "Desk personnel were helpful. Experience of boarding was confusing. Layover was very unpleasant. A six hour period, not much help in getting to a counter to change. It would’ve been good to have some direction and advice, even though the boarding area"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Negativ: "It was a red eye flight so we expected the crew to be more sensitive to the fact that people would be trying to get some sleep to help adjust to the time change ahead in England. The crew, one girl in particular was so incredibly loud as she walked up and down that it was impossible to sleep. She shouted over me and my husbands head despite seeing us asleep, to speak to the third person in our row. It made our journey much more difficult and our arrival in Manchester start the wrong way. Really disappointing and totally controllable."
Positiv: "Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers."
Negativ: "It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Positiv: "Everything the flight but the food was satisfactory with United and not accompanied with food"
Negativ: "Food not satisfied or accompanying with ex food because portion was to small"
Negativ: "The flight was full to capacity"
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Negativ: "Customer service is Zero."
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Positiv: "One of the few airline providers hat still offer a free beverage and snack during the flight and the economy seats offered ample leg room and had padding with adjustable head rest."
Negativ: "There were free movies, tv shows etc but you had to download the app prior to take off which we were not aware of until sitting on the plane. It would have been helpful to know that in advance."
Positiv: "Kayak notified me of the delays before United. Crew was nice. Ramp agents worked hard to get everyone on board quickly"
Negativ: "Delayed 1 hour and 42 minutes. First delay notice too close to incoming aircraft arrival so you knew it wasn't an accurate adjusted departure time."
Positiv: "Everything was really good"
Positiv: "The huge windows and overhead bins on the 787 are fantastic. United has a decent seatback entertainment system, however it could stand to use maybe a few more movies. In economy the food was palatable, I went with the cheese manicotti for "lunch" and was awoken to a ham and cheese on a pretzel bun for "breakfast." The Illy coffee is much better than the old garbage."
Negativ: "The boarding area at CDG while nice was very hot. The huge windows made the place a hot house. I was relieved to get on the plane where it was much cooler."
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Positiv: "0 meals/delays"
Negativ: "Got there safely!"
Negativ: "The 2 hour delay"
Positiv: "Short flights"
Positiv: "Everything went well and we didn't crash. 10/10"