Positiv: "Airport staff and crew friendly."
Negativ: "A snack or coffee would have been nice for the early flight"
Positiv: "Extremely nice and kind stewards."
Positiv: "There was nothing to like with Croatian Airlines. Flight was delayed over 1 hour, many people missed connecting flights. Crew wasn't helpful in resolving issues. No entertainment. Croatian Airlines is operated like a budget airline (EasyJet, WizzAir) but they charge customers the same as a British Airways flight. Poor."
Negativ: "Everything. Terrible experience."
Positiv: "Very friendly personal"
Negativ: "Not even free soft drinks"
Negativ: "More leg room. Not very comfortable."
Negativ: "They failed to tell me when I checked in that my connecting flight seat was not confirmed. They issued a standby pass in Düsseldorf they bumped me from the flight, then lost my luggage. They were very unhelpful"
Positiv: "Business class fare sitting in front roll Economy seat. This is my time experience in Business class sitting in Economy seat."
Negativ: "No business class is available only Economy class in the flight"
Negativ: "I didn't make my flight due to long lines at passport check point and Croatia Air would not do anything about it. They are a terrible airline and I would not ever use them again or advice anybody else to use them. My bag was lost on my arrival to Zagreb due to the connection time of flights."
Negativ: "The connection time of flights needs to be adjusted. I had to fly from Dubrovnik to Zagreb with a connecting flight to Frankfurt. I missed my fight to Frankfurt due to the line being so long at the passport screening area. There's nobody at the airport to help you and they were rude!"
Positiv: "Seat comfortable, crew welcoming and friendly"
Negativ: "Noise reduction"
Negativ: "Include baggage in you prices!!!"
Positiv: "We were scheduled for a 5:40pm flight from split to zagreb, but arrived to the airport a little after 3 and were asked if we'd like to board the 4pm flight to the same destination, instead. After we said yes, we had about a 15 minute wait while the attendant rearranged our information, and then we were whisked to the front of the security line, and immediately boarded. They hadn't even told us they'd upgraded us to business class! One of the best flight experiences I've had."
Positiv: "Beautiful views. Friendly staff"
Positiv: "But you get a glass of water!"
Negativ: "2.5 hours late. Wait for baggage in an empty airport and no one could care less."
Negativ: "Just water served."
Positiv: "Crew was great!"
Negativ: "Entertainment system old"
Positiv: "The flight crew were good and trip smooth."
Negativ: "They lost our luggage and the ground staff were really unhelpful. They need to learn customer service."
Positiv: "Check in was easy and on time. Bus was used to take passengers to plane, but it was short quick ride.Flight too short for any real food or entertainment, but they served bottled water."
Positiv: "Everything ok, crew was nice and friendly."
Negativ: "Food was poor."
Negativ: "Food, boarding process"
Positiv: "Super landung und das abheben war auch problemlos"
Positiv: "Der Flug ging mehr oder weniger pünktlich. das Personal war sehr zuvorkommend."
Negativ: "Bei diesem Flug gab es nichts zu bemängeln. Alles war gut"
Negativ: "plane personell come to plane 5 minutes after expected boarding time so all passengers should wait. I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends."
Positiv: "I liked the check in at the train station. For Austrian Airlines and their partners. Very convenient."
Negativ: "they overbooked the flight, and so my brother was almost separated from my friend and me"
Positiv: "Didn’t have expectations of a fabulous flight. It was more like a routine commuter flight. Crew was fine. Flight was fine. On time. Nothing extraordinary. Boarding wasn’t too chaotic but not very organized, either."
Negativ: "The mishandling of my luggage was disappointing , I basically watched Being tossed to the ground from about 12ft high"
Negativ: "I can't comment on connectiing flight because I'm still sitting in the airport waiting for the next available Croatia Airlines flight to get me to my destination. The gate agent was not very helpful."
Negativ: "Change route instate zagreb the have change my flight to ljublana 8h before traveling"
Negativ: "We were told to check in 2 hours ahead. There was no one to check us in until 90 minutes prior to flight."
Positiv: "I loved how we arrived 2.5 hours late and missed our connection and then spent 5 hours trying to get rebooked by the incompetent Turkish Airlines crew."
Negativ: "Spending hours in lines trying to get rebooked!"
Positiv: "The staff was friendly and although the flight was short we were served a tasty snack and a drink. Also, although the plane was small, there was a good amount of leg room."
Positiv: "Beautiful modem airport"
Negativ: "Can go worst I hope"
Positiv: "Personal hat nur beim verabschieden gelächelt.. :("
Negativ: "Small space per person"
Positiv: "Crew was very pleasant and efficient. Wine and beer complimentary. Left on time, landed on time."
Negativ: "Boarding process getting on a hot bus and being driven to a remote place on the tarmac not ideal."
Positiv: "Efficient and polite crew!"
Positiv: "Great snack"
Negativ: "Were told we could check in two hours before flight but were locked out of seating till boarding time. We stood for 2 hours while 85 seats were locked up."
Negativ: "The check in lady did not speak/understand English. One of our carry on luggage did not fit into the prescribe size. We wanted to remove some stuff to avoid the bulging but refused us to do so, insisting that we checked it in and pay EUR 70.00 otherwise she will refuse to board us. We felt intimated and had no other choice but pay up or lose our connecting from Paris. Hence, the bad review, otherwise our experience with the flight and crew were excellent. Hope you can help us get a refund from that unnecessary EUR 70 expense."
Positiv: "Check in moved quickly"
Positiv: "Good service"
Negativ: "Insufficient leg room. Flight was late."
Positiv: "Once up-in-the-air, everything was good."
Negativ: "First the delay for boarding, and then after boarding got delayed again due to rush hour on Heathrow. All together, an hour of delay"
Positiv: "I very much liked the organization about the flight, notifying me via makl and quick service."
Negativ: "Just filling this space for nothing, because I liked everything!"
Positiv: "Free snack and drink. Fast boarding. Cheap prices."
Negativ: "The stinky dude I sat next to. But hey you can't win email all..."
Negativ: "Boarding on plane was inefficient once Off the bus. Not clear which door to go in. People crossing in aisle -- more hectic than it needs to be."
Negativ: "Over head bins don't hold average size American suit case . Was not told that when we checked into our flight. When getting ready to board was yelled at by agent because of the size of our suitcase. Was told to stand with the other Americans. Flights are always late. They never land or take off as scheduled."
Positiv: "Everything was orderly and on timely"
Negativ: "The flightbwould have been fine except it boarder a half an hour late and when we finally did board it was extremely unorganized. We then sat in the plane for another 30 minutes before we took off."