Positiv: "efficient crew"
Negativ: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Negativ: "Need to use your own device for entertainment, no screens in flight."
Positiv: "I missed the connection."
Negativ: "Making my connection"
Positiv: "The plane was nice and quiet, and the crew was lovely."
Negativ: "It was so cold!!"
Positiv: "Great crew, very accommodating for a small and short flight"
Negativ: "We never made it to our holiday destination. There were a handful of going to BDA from Pearson. Your inbound flight was late. Would it have killed you to hold it for 5 mins?"
Positiv: "Paul an der checkin war freundlich und hat mir einen neuen Flug gefunden mit KLM."
Negativ: "Flug von Ottawa nach Toronto wurde gestrichen und ich bekam eine email 1,5 Stunden vorher dass mein neuer Flug um 14:00 vorgeschoben wurden ist. Dadurch habe ich meinen Anschluss nach Paris verpasst. Muss jetzt ein Tag später raus fliegen. Kommunikation häte besser sein können."
Negativ: "More space, quicker boarding and getting off, and better transfers"
Negativ: "We wait on board so long."
Negativ: "2 hours late !!!!"
Positiv: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"
Positiv: "All was on time so did not have to deal with Kayak with any problems"
Positiv: "Friendly staff on time"
Positiv: "Direct flight good sale price"
Negativ: "Westjet connect doesn't work well. Plane very full and stuffy. Return flight delayed 1 hour"
Positiv: "Most employees were courteous."
Negativ: "Flights were delayed multiple times . boarding was slow, seemed un organized."
Positiv: "We were happy to be seated in the exit row which gave us additional space. Although it was a direct flight, they offered drinks and snacks twice, when normally when flying I only see then come by once. I noticed Aiden seemed really friendly and kept a smile. Also when dropping off our luggage beforehand was a fairly speedy process."
Negativ: "Seats don’t lean back."
Positiv: "Staff were helpful and smiling. Good value"
Negativ: "We needed a better choice of food"
Negativ: "Coffe was soooo bad!"
Positiv: "Crew was helpful and friendly."
Positiv: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Positiv: "The head steward was excellent. He has a great sense of humour and was very informative. The flight was on time and comfortable."
Positiv: "Flight was on time and flight crew was very friendly."
Negativ: "Having to exit the terminal and go through security again when changing planes in Toronto."
Positiv: "flight was not full drinks on board free kind staff wonderful views"
Negativ: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Positiv: "On time"
Negativ: "Very expensive"
Positiv: "I liked the congenial attitude of the staff & flight attendants. The drinks were free for once."
Positiv: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Positiv: "Everything went smoothly. Flight on time."
Negativ: "Original flight was cancelled . Re booked on a different flight , that one was delayed with no new time , with a threat that that flight would be cancelled , we were booked on a 3rd flight , to Toronto to connect to a delta flight to Atlanta . We were told that delta would give us our boarding pass to Atlanta at the delta desk in Toronto. At delta in Toronto we were advised that there were no available seats on the flight we were supposed to be booked on . Delta booked us to Detroit then on to Atlanta . Trip delay was over 9 hours and lots of stress and run around . Very disappointed with west jet . We have always used west jet and this was the first time we felt we were given very poor service .causing a very long and stressful day , arriving at our destination 9 hours later than planned , resulting in a 24 hour exhausting travel day."
Positiv: "on time, quick boarding. NO LINES at TSA!!!!"
Positiv: "Our boarding agents were very helpful, courteous, and kind. They have a tough job, especially with all of the delays and fussy people. We were given quality service each time there was an interaction."
Negativ: "We missed our layover flight due to a luggage error. Despite of this error, the agents we dealt with were very helpful. They got us on the next immediate flight with ease."
Positiv: "The crew was very friendly and funny"
Negativ: "Everything was up to my standard"
Positiv: "Nice and comfortable flight."
Positiv: "Westjet scheduled me for the next available flight for free, unfortunately, it was the next morning."
Negativ: "The Halifax airport security took so long that I missed my flight and had to check into a hotel."
Negativ: "WestJet informed us Kayak did not pay them the funds they took from me on 11/26 and 1 had to pay for full price for the day to fly out. So kayak owes me $500"
Positiv: "It is inconvenient to disrupt your plans with such delays"
Negativ: "It is inconvenient to disrupt your plans with such delays"
Positiv: "The crew and service rendered."
Negativ: "It was late. They were waiting on a flight from Toronto so we could board. We board the plan and sat for what seemed like a very long time. We were not even offered a glass of water on the flight."
Negativ: "The chairs were in bad condition and the airline was delayed which made me nearly miss my next flight."
Positiv: "It was on time. Quick to board."
Negativ: "I’m used to entertainment."
Positiv: "Everything went as expected and on time."
Positiv: "I like that I got the plus seat for no extra charge."
Positiv: "The view of the ocean and all the lakes and ponds coming into St. John's."
Negativ: "You don't have any good connections from New Brunswick to St. John's."
Positiv: "the crew are always great. the flight was on time and fast!"
Negativ: "the whole "put your own tags on the bags and load them". we spent 5-10 minutes trying to figure it out. There was someone that came over to assist us and it was still not user friendly. there were not in flight television system. I guess I am spoiled now."
Positiv: "The crew was very nice and accommodating. Boarding was well organized and fast."
Negativ: "No food and very warm on the plane."
Positiv: "Nothing in particular."
Negativ: "We were delayed by 30 mins. We waited another 20 mins at the gate because there was another plane there. We only got cheetos as a snack."
Positiv: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Flight from Chicago to Vancouver was 5 hours delayed, not even for weather. Canadian Transportation Authority requires $400 CAD compensation for each ticket flying into Canada for this level of delay. This was not offered by the airline to us.
A REVIEW BASED ON FACTUAL EXPERIENCES ON FORIGN CARRIERS AND THEIR SERVICE COMPARED TO AA and Other US CARRIERS, FIRST CLASS WHAT ? YOUR price for what not much more then a premium class seat AND ALL YOU OFFER IS a can of coke and a pkg of Fig Cookies ? Seriously. All 4 of my flights were first class, Joke of an offering, and each one sucked, I am American and I have flown over 800,000 miles and over 650 flights in 4 years, out of all these flights I've only flown US Carriers 12 times and I know that is a factual number. Jet Blue I will fly again, they act are a good and ran and they know how to take care of their guests AMERICAN AIRLINES JUST SUCKS Cathay pacific, Eva Air, Air Asia, Asiana, Korean Air, ANA, Thai Air ways and many more, I fly business class and every one of these airlines blows away these Sad Poorly ran US CARRIER'S, ,
Negativ: "flight was packed and attendants were nice but gone are the days of comfortable travel in coach"
Positiv: "Boarding priority for infants"
Negativ: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
Positiv: "No flight. It was cancelled."
Negativ: "Find a sooner alternate flight"
Positiv: "Some crew were friendly."
Negativ: "Your seats and leg room are terrible...but you already know that. I am not at all overweight but I am tall and I dread 9 hours in your planes. Fortunately I was able to move to an exit row (without paying over $100 that your company wanted to charge me)."
Negativ: "kleines Frühstück für umsonst"
Negativ: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Negativ: "The cabin was way too cold."
Negativ: "Better entertainment"
Positiv: "Being bumped to first class."
Positiv: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "The boarding process At British airways was another smooth one. However American Airlines is very terrible boarding process from New York to Seattle. Flight was delayed ( as always with American Airlines lol)"
Negativ: "Honestly better boarding processes and the crew yelling at adults as if we were in grade schools all over again. Respectful passengers has gone through the windows honestly, now it’s like a meat market."
Positiv: "Included beverage"
Negativ: "No headphones"
Negativ: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Positiv: "Quick boarding"
Negativ: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Positiv: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Negativ: "Space between seats made it uncomfortable"
Positiv: "With almost airlines charging much more while delivering much less, it was a pleasure to take this flight and actually be treated like a consumer who paid a lot of money to fly. They fed us, gave us drinks, and were generally very nice and accommodating."
Negativ: "No complaints, other than I wish I could afford first or business class!"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Negativ: "Canceled my flight"
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Negativ: "The vegetarian meal is always vegan, I miss the dairy :("
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "How nice the landing was. And how really sort it was"
Positiv: "Crew . Seats were missing 1 passenger next to me."
Negativ: "Tight seating"
Positiv: "Flight left on-time and had open space"
Negativ: "We paid to have extra leg room and our seats were not extra leg room. American made money on us paying for an upgrade we did not get. We should be given a refund, bad way to run a business and keep customers"
Negativ: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "The crew was awesome. Everyone was helpful and friendly and genuinely wanted you to have a safe flight."
Negativ: "The plane didn't have a plug to charge your phone or independent dedicated screens you could pick your entertainment to watch. Everyone had to watch the same thing. I suggest downloading your favorite Netflix shows to your phone or tablet for entertainment. The food was just ok also."
Positiv: "If you are not in first class, they treat you like dirt."
Negativ: "I saw the whole plane packed in the back with 6 people in a row, when the middle of the plane has plenty of empty seats. It seems that American Airlines will pack people who don't pay for choice of seats in the back. Distasteful practice."
Negativ: "Flight connections time was not enough for mam with infant.we missed the flight should better set up that kind of big airport"
Positiv: "Boarding lasted over an hour"
Negativ: "I regret flying with American. They have consistent problems with every flight from seating to delayed flights"
Positiv: "Direct service, legroom in main cabin"
Negativ: "Flight bought by American Airlines. Not the same quality as British airlines flight."
Positiv: "Cheapest flight to Cyprus"
Negativ: "Dirty, cramped, and they neglected to send my luggage on from Amman."
Negativ: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Positiv: "Flugpersonal war super. Es gab häufig Essen und Trinken"
Negativ: "Leider ist das Flugzeug mit einer Verspätung von knapp einer Stunde losgeflogen."
Positiv: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Air Canada needs to update it's entertainment systems. On flights to and from my destination both the audio jack and screen were broken. Also, the flight did not receive any salads, leaving this vegan with slim pickings. Get it together, Air Canada!"
Positiv: "Everything was perfect! The crew always ready to serve us!"
Negativ: "Perhaps, update media features! A small corner for children to keep them "busy"."
Positiv: "Staff are very nice"
Negativ: "Delay in flight of more than 45 minutes"
Positiv: "Boarding was good and fast"
Negativ: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"
Negativ: "if the flight is on time. I was delay more than 10 hours"
Negativ: "My flight was an early morning flight 8 am. I needed to get up at 5 am to get ready for this flight. AC notified me 5:05 am that my flight delayed 3 hrs to 11am. I wish they told us the night before so no need to get up that early."
Positiv: "Got the seats I wanted, movies were good. Staff was friendly"
Negativ: "In Montreal they took my carry on bag stating it was too big, I have traveled with it many many times and it always fits except the tiny planes, this was a 787. When I got on the plane many people had larger bags then mine and it was the last bag on the carousel at the other end."
Positiv: "Guter Service"
Negativ: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."
Positiv: "Nothing much"
Negativ: "Please train this guys for customer service and fix there attitude."
Positiv: "Entertainment system was good and seats were comfortable"
Negativ: "Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "Dirty plane, garbage stuffed in seat pocket. Tray table disgusting!"
Positiv: "Smooth as you like"
Positiv: "Great service"
Negativ: "Not enough time to the flight from Halifax to west plam beach"
Positiv: "Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all."
Positiv: "Exiting the plane and terminating my transaction."
Negativ: "Delayed. Missed layover. Lost luggage. Poor communication. Agents had attitudes."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Seat was comfortable, leg room adequate. Crew helpful."
Negativ: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."
Positiv: "Boarding process."
Negativ: "When the flight was already late (it arrived late), they delayed takeoff so that many people, including me, missed their connections."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
Negativ: "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."
Negativ: "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."
Positiv: "Good breakfast."
Negativ: "Cabin was cool"
Negativ: "It was 3am and my boarding pass wasn't bright enough on my phone. Instead of politely asking me to go print out my boarding pass at the check in stations, she yelled at me and told me I was holding up the line"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "The smooth take off & landing"
Negativ: "Too hot and cramped"
Negativ: "Kayak did not allow us to reserve seats, and the seats we received were not together, even though we purchased the seats six months in advance. My seat was at the front facing rear wards, with a non-tilting seat and little foot room."
Positiv: "Seating in a double rather than triple layout."
Negativ: "Delay of almost an hour on the runway because of a mechanical problem, after being asked to turn off cell phones and so we couldn't notify those meeting us. Our flight arrival did not appear on the board at Pearson , thus complicating our communication with those meeting us. Baggage was slow being unloaded. Will seriously consider flying to Hamilton with West Jet next time we return from Halifax."
Negativ: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
Negativ: "Lousy food and no snacks"
Negativ: "Our flight originating in Halifax was 1.5 hours delayed and we knew there was no way we would make our connecting flight in Toronto with a 40 min window to pass through customs, US immigration, and reenter security into the US bound F gates. We requested to be rebooked for early the following day to avoid being stranded in Toronto. Acknowledging it was unlikely we could make the connection, the staff told us that because the computer didn't list it as a "missed connection", they could not take any steps to rebook us. Of course, we missed the connection and were stranded for an entire 24 hours in Toronto with two small children."
Positiv: "This was my third air canada rouge flight so I knew what to expect. Staff are always super courteous and good food options available."
Negativ: "Almost 0 arm/leg room, flight was delayed and they tried bumping me off my flight onto another because they had overbooked."
Positiv: "A very typical flight."
Negativ: "No complaints."
Positiv: "Flight was only half full. It was a red eye from Halifax to London, so there were several rows with no one in it. That allowed me to move to a row that I could lay down in. Flight attendants were pleasant. Everything was included (ie, food, free checked bags, earphones for TV) Great value for money."
Negativ: "I watched WTF on the in seat entertainment system but it was not formatted for that screen, it was too narrow and the sides were cut off so part of the action was not on screen. Pretty minor issue."
Positiv: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
Positiv: "The t flight was completely uneventful-the best kind."
Positiv: "Crew was fine, should serve at least a cookie with the drink..."
Negativ: "Didn,t like the service I received getting off the plane.. Cannot walk any distance..Didn,t order a wheelchair, because I didn,t know I had too. Asked for a ride on the golf carts, got told to walk around the corner, and one will pick me up!! Never saw one yet!!! Took awhile but managed to walk to the luggage, but had to sit for half hour with the pain in my legs.....No thank you Air Canada, next tine it will be different air lines....."
Negativ: "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."
nul I am satisfied because Jewish people were very noisy during the flight I AM NOT RACIST but they were extremely noisy and what impressed me was that the food served them at the beginning and the rest 1 hour late. The biggest problem was during the trip I was very scared the plane started shaking tremendously for a long time, this terrifies me a lot and I do not have to choose with this and I do not have to recommend it to anyone
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Positiv: "Without asking, the crew arranged to have my partner and I sit next to each other. That was such a pleasant touch of service for our trip. Also, the connection was perfectly timed at Chicago flying to Bozeman."
Positiv: "nothing in particular"
Negativ: "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
Positiv: "The price for flight was great. Layover was perfectly timed and didn’t have to wait long before boarding."
Positiv: "business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold."
Negativ: "Everythings ........"
Positiv: "Never got on flight."
Negativ: "No delays and compensation for inconvenience. Paid extra for seat upgrade which I never sat in."
Negativ: "The flight was delayed for 4 hours making us miss our connecting flight, the revised flight was delayed resuslting in missing our next connection and this resulted it lost baggage. So an 11 hour flight becames 24 hours which is unacceptable when travling with 2 kids. Nevering flying United again."
Positiv: "Crew was amazing. I was traveling with my 11 month old and they were super helpful and very friendly."
Negativ: "I was bummed that this plane didn’t have TVs at each seat. You were able to stream all kinds of free movies and shows on the United app but I was holding a baby on my lap and couldn’t use my phone as well."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Crew was great"
Negativ: "Airbus seats comfortable but not the same on the Boeing 747"
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Positiv: "Not much, no internet, small seats, cost doubled because I had to know pay hotel for a night."
Negativ: "Flight was 4 hrs late arriving, therefore I missed my connection flight to Dallas. I had to spend the night at a cost of $200.00 at Holiday Inn, arrived 24 hrs later. Not United fault, weather related. This is my 3rd United flight that was delayed by hours. Get first flight out in morning, less chance for hours of delay."
Positiv: "Boarding went very well. Seats were good."
Negativ: "We missed our next flight due to being called back to the gate for some cargo issues. Because we missed that flight we had to wait 3 hours for the next one which caused us to miss our bus reservation and ended up costing us about five extra hours in time. Staff was not very attentive."
Positiv: "Leider verspätet"
Positiv: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Negativ: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Positiv: "Japanese always do it right"
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Negativ: "Didn’t have a requested wheel chair on arrival. Mother (93) had to be helped to walk up ramp..them asked for help"
Positiv: "service was good. instructions in English & Portuguese."
Negativ: "lavatories didn't work below 5,000 ft. It was extremely cold so I had to put on my coat. Seats of course are very uncomfortable."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "Crew was excellent!"
Positiv: "Crew was friendly"
Negativ: "Flight cancelled with no explanation."
Positiv: "Nice and early, fewer people so overall better experience"
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "The crew was attentive and professional"
Negativ: "The seats were very uncomfortable"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Positiv: "One ground agent worked hard to communicate what decision the airline had made regarding the flight delay in response to aircraft malfunction. His words helped establish a priority on which passages need to be rebooked"
Negativ: "Flight Attendant communication was less than professional. Speed, pitch, and I found it generally annoying"
Positiv: "If it weren't for the great staff, I'd give this flight a 1."
Negativ: "The new seats only give the illusion of reclining. There isn't enough space to comfortably lean forward. I thought I'd be sleeping through this flight, however there was absolutely no way to get comfortable. I didn't go to SFO , I was redirected to LAX."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "We were in first class and the internet was not working except for the last hour of the flight. Plus I and my wife were both charged $20 each which should have provided access for the entire5 1/2 hr trip."
Negativ: "No internet"
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Positiv: "My experience with Air Canada was all around pleasant. I would definitely fly with them again. Any negative aspect during my travels was due to their partner United Airlines."
Negativ: "If flying within the States we used United Airlines; a partner of Air Canada. The flight itinerary changed numerous times before our departure, including two days before we left. The change added an additional layover, and put us at our destination nearly 6 hours later than out original booking. This meant we lost a decent portion of the first day of our honeymoon. However, we were forced to stay an extra day when our return flight was cancelled. After spending 8 hours in the airport we were informed that our Monday flight was cancelled, and the next available flight would not be until Wednesday! United Airlines let us down on the way to our destination and on our trip home. Air Canada was great, but I dread having to use their partner United Airlines."
Positiv: "Flight was on time. Process of going through customs in Halifax instead of Newark was very efficient. I didn't order food or use inflight entertainment."
Positiv: "Changed my seat to a better one"
Negativ: "Plane an hour late taking off"
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Positiv: "Departure was on time"
Negativ: "Over charge on passengers luggage and tickets so expensive was on time"
Positiv: "I made the connection flight, luckily, w the 5 mins I had"
Negativ: "Nothing to complain about w the flight. All was well"
Positiv: "Everything went well and we didn't crash. 10/10"