Overbooked flight of airBaltic, tow hours of delay
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Positiv: "Overall a nice and good flight"
Negativ: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Positiv: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Negativ: "Nothing,just the seats. Cleanliness was perfect"
Positiv: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Negativ: "I flew economy and all was good and appropriate to the level."
Positiv: "Impressive service... amazing crew, very friendly and professional"
Positiv: "Flight was on time."
Negativ: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Positiv: "The socks offered in business were comfortable and nice looking. The red wine was good."
Negativ: "The food was just average and the seat not too comfortable"
Positiv: "Almost everything, especially the crew."
Negativ: "Don’t feel like anything should be better to be honest"
Positiv: "Excellent crew, good food & movie selection."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Crew was nice and pleasant"
Negativ: "Flight very late"
Positiv: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Negativ: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Flight got delayed 30 minutes"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Negativ: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Head support for 6 feet plus people on seats would be good"
Positiv: "The seat was a little uncomfortable but the crew were amazing."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Positiv: "great crew and comfortable flight."
Negativ: "sceens in the plane to show map and direction of travel"
Positiv: "The flight arrived a few minutes early."
Negativ: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Positiv: "Good food, friendly service"
Negativ: "More trash pickup; only one round of beverage service"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "The service"
Negativ: "The food."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Positiv: "Nice people and good service"
Negativ: "Not much"
Negativ: "wasn't able to take the flight since I missed it"
Positiv: "Employees were very friendly"
Negativ: "The seats were very small"
Positiv: "Crew was excellent -kind nice and very attentive"
Negativ: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Very tight leg space in the cabin
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Boarding and online chkin was very good, food was not to the expectations.
Positiv: "The crew is nice"
Negativ: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Negativ: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Positiv: "I loved the different features on the screen and the excellent. Customer service on this flights"
Negativ: "The space on the seat."
Positiv: "Good aircraft, good service, on time, eventless"
Negativ: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Positiv: "Great and friendly crew"
Negativ: "In-flight system had some problems and seats seemed a bit uncomfortable"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "The crew was great"
Negativ: "1-2 +cms leg space"
Negativ: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Negativ: "Thé qualité officielle the images"
Positiv: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Negativ: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Negativ: "More options for gluten free food. Always get the same dish"
Positiv: "Great crews, excellent customer service"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Negativ: "See above. Overall, very nice experience."
Positiv: "Left on time. No turbulence."
Negativ: "Lost my luggage."
Positiv: "crew was wonderful, great food, quick boarding"
Negativ: "cant think of anything"
Negativ: "Great experience"
Positiv: "The crew was friendly!"
Negativ: "Once again no vegetarian options."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Air France personnel is always really helpful"
Negativ: "Food and comfort in short haul are not the best - but the flight is short..."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "On time, staff was nice."
Negativ: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Negativ: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Positiv: "Good selection of movies"
Negativ: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Negativ: "Nothing to complain about."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "That flight have been short"
Negativ: "Fly attendants have been in hurry when they served snack"
Positiv: "The crew was very friendly and professional. The food very good"
Negativ: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Positiv: "Fine for a 45-50 minute regional flight."
Negativ: "Wouldn’t be great for long-haul flights."
To cancel flight as I requested 7 days ago !! Instead you gave me run around saying I had to call airline - called them and they said I had to cancel with Kayak or not possible. First time booking with Kayak and last - terrible experience
Everything was a mess apart from the crew.
I paid extra money at the Barcelona airport to register and get my boarding pass ! I’ve already register 2 days before but didn’t get my boarding pass by email ! Unacceptable
Use less plastic. Use biofuels. Use solar panels and electric vehicles.
We had pay 50 euros taxe bagage to aéroport and we have already pay with kayak option bagage cabine It is not normal Bad service of kayak
Positiv: "Crew was great"
Negativ: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Positiv: "Quick flight, arrived early! That part was great!"
Negativ: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Positiv: "That finally we arrived. 6 hours delay."
Negativ: "Everything. Poor management from Volotea and very poor services from SACBO."
Positiv: "The crew did a fanstastic job!"
Negativ: "The seats werent the best and my seat didnt have a window."
Positiv: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Negativ: "Going anywhere but Catania"
Negativ: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Negativ: "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"
Negativ: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Positiv: "Simplicity and welcome with a smile"
Negativ: "The departure gate was far"
Negativ: "The return flight was very turbulent, but mostly close to take off and landing."
Negativ: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Negativ: "Das wir zu spät weg geflogen sind;"
Negativ: "Kreditkartengebühren unverschämt hoch! Standard Handgepäck wird nicht akzeptiert, vor dem Boarding muss der Samsonite Koffer noch eingecheckt werden und wird sofort verrechnet! NIE WIEDER!"
Positiv: "Flug war pünktlich, online Check-in problemlos, Ausdruck funktioniert gut. Personal freundlich."
Positiv: "Checking and boarding were easy. Also email reminders were helpful."
Negativ: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Negativ: "Ich habe für das AUsdrucken der Boardingpasse von mir und meiner Reisebegleitung bereits vor der Reise via Online System mit Kreditkarte bezahlt. In Nantes war das anscheinend nicht im System und ich musste noch einmal zahlen. Das ist nicht akzeptabel. Der Flug war sonst in ordnung. Nur das Bodenpersonal am Flughafen nantes war schlecht - sie sprachen auch (fast) nur französisch, kein Englisch. Das ist in der heutigen Zeit an einem internationalen Flughafen fast skandalös..."
Positiv: "Low cost"
Negativ: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Positiv: "Organization in boarding the plane"
Negativ: "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Negativ: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Negativ: "Will never fly them again"
Positiv: "A flight es eventually arranged"
Negativ: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Positiv: "Der Flug war günstig und pünktlich."
Negativ: "Checkin auf dem Mobilgerät war schwierig, der versehentlich gewählte Platz ließ sich nicht mehr ändern. Mein Sitz war defekt und das Personal schien überfordert."
Positiv: "Convenient straight flight to Bordeaux"
Negativ: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Positiv: "Staff was friendly"
Negativ: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Negativ: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Positiv: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Positiv: "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."
Negativ: "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."
Negativ: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Negativ: "Altes Flugzeug, null Service, null Komfort"
Positiv: "Good short flight"
Negativ: "Short flight, no food or entertainment"
Positiv: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Negativ: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Negativ: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Positiv: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Negativ: "Plane delayed for 2 hours. Small, cramped airport(Santorini) with no working men's restroom."
Negativ: "Was delayed and had to cancel flight and book a different airline"
Positiv: "on time inexpensive and nice flight attendants"
Negativ: "attendant in the check in was horrible. not nice, rood, when we tried to ask questions at the end told us "bye" and called next. prices are high for luggage check in, the standard size of the hand luggage is very small and not fair. plain was very very old. overall, bad experience."
Positiv: "Simplicity and no headache."
Negativ: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Positiv: "On time"
Negativ: "Extra charge (30 Euros) for printing a boarding pass. Seats are uncomfortable"
Positiv: "I didn't like anything about it, it was a horrible experience and I will never suggest this airline."
Negativ: "I didn't like service, extremely rude and not helpful. They wouldn't let us check in early, they scammed us into paying $30 each to print out ticket. $40 for a bag!! And to top it off with their extremely rude service I had to go wait in a miserable line at the most in organized airport I have ever been in to pay this outrageous extra $100 complete scam and worst airline ever!!!"
Positiv: "The flight was so smooth I forgot I was on a plane. Great landing, too."