Turkish Airways setzt Standards, im positiven Sinn! 😊
Einfach TOP! Service und Qualität werden großgeschrieben..und in BLOCKSCHRIFT 😉✔️
The crew at checking give us a hard time even with two children and one Enfant for no reason just for 2 kilo overweight they make us stay there for like one hour be careful with that Not helpful at all and so weird people bad experience bad experience
Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung.
Negativ: "They made me check my hand luggage, did not pay attention to what airline I would get on my connection flight, neither got my warnings about it. They sent my bag directly to my destination but the other airline wouldn't pick up."
Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"
Positiv: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Negativ: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Negativ: "Fewer fat peasants with too much hand luggage. Seriously, control the hand luggage before people bring it aboard."
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Food was really good and no delays. Entertainment also really good."
Negativ: "Can't really think about something."
Positiv: "Nette Crew, gutes Essen"
Positiv: "Sehr gut"
Negativ: "Alles ok"
Positiv: "Crew was very good and the food excellent."
Negativ: "Seat space is a little small."
Negativ: "The best Airlines All things werde perfekt."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."
Positiv: "Hatte einen Comfort Sitz und konnte zum ersten Mal meine Beine im Flieger gut unterbringen."
Negativ: "Leider kein Veganes Essen"
Positiv: "Good seats, great staff, good food, luggage service on time, excellent price!!"
Negativ: "Even though I chose my seat, the map of the plane on Turkish airline website didn’t match the plane seats and even though I chose an exit row seat but I was sit on a regular seat for the whole 13+ hours flight."
Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"
Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Positiv: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Negativ: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
Negativ: "The temperature on board was extremely hot! Add this to body odor and you get a terrible flight."
Negativ: "Mannschaft ok, Technik veraltet"
Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"
Positiv: "Leider war mein fernsehrbildschirm beschädigt"
Positiv: "Flugpersonal hilfsbereit, Essen gut!"
Negativ: "ENGE SITZE, Unterhaltungs-Angebot an meinem Sitz relativ instabil (stürzte zweimal ab), außerdem keine Fluginfos zu sehen, da Bildschirm zu schmal... Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten. Boarding könnte schneller gehen, wenn man die Sitzreihen aufteilen würde nach Reihen."
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Negativ: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Positiv: "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
Negativ: "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."
Positiv: "The entertainment was a nice touch, the food and drinks given, and the restrooms were clean."
Negativ: "Crew was a little unfriendly, they missed us for lunch and we had to ask."
Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."
Positiv: "I like the service and caring help of onboard staff of THY"
Negativ: "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Das Flugpersonal war wie immer sehr lieb und hilfsbereit Das essen schmeckte ganz gut Die sitze waren komfortabel Der flieger war noch in einem ganz guten zustand"
Negativ: "Das einzige problem war, dass ich zwischen zwei ungepflegten und unfreundlichen männern sitzen musste und 2 stunden lang mundgeruch ertragen musste. Konnte meinen sitz nicht ändern da der flieger voll war.."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Ich bin zum ersten Mal mit Türkisch Airlines geflogen und war sehr positiv überrascht,ich fand es um Längen besser als mit LH. Immer wieder sehr gern......"
Positiv: "Everything- hot moist wash rags & overnight kit were luxury touches."
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience. However we were not given priority boarding at Istanbul and then had to wait in the cold corridor until allowed onto the aircraft."
Negativ: "Good food"
Positiv: "I don't like flying but this was quite pleasant"
Negativ: "Food was good, entertainment also."
Positiv: "The food was good!"
Negativ: "I wish there was more legs room - 11 hours it iss long time to stay in one place"
Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."
Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"
Positiv: "Sehr gute Auswahl an Speisen und Getränken, komfortabler Sitz 1E"
Negativ: "Keine Brücke ins Flugzeug, mussten etwa 20 Minuten im kalten Bus warten, bis wir an Bord gehen konnten."
Self-check-in staff most of the time not english speaking... Boarding in groups - as well as disembarking the plane in groups is brilliant, The only point: Group 4 or 5 will not be informed where they come in the sequence,,,as non Portugese understanding people
Flight was good and the snack (toasted ham and cheese) was OK. The entertainment selection was great. Would have liked a canned softdrink as a choice.
Keine Verpflegung (1450 Km; Flugzeit 2:05 h) für ein Glas Wasser muss man bitten! (wegen Covid oder eher sparen?) Könnte beim Einsteigen bereitgestellt werden, Selbstbedienung. Ist das Business-class?
se economiza sob o pretexto de COVID, tem que "pedir" pra uma água.
We bordered at 408pm Monday on time from Medellín to Bogota but when on the plane we sat on the runway from 420 to 700pm.. they never let us off the plane judt said logistical issues. I had a connecting flight to Quito Ecuador from Bogota the same say at 748pm. We landed in Bogota at 815pm missed my flight. I was told to call my provider Kayak.com ans Kiwi.com No replies until 7hrs later. In which they denied the plane even left the terminal as they said it was canceled but hey I have photos and sent them and they still couldn't belive it. So I sent proof and now they argue with me about waiting 3 months for repayment of the connecting flight. I've spoken now 25 agents all differnt names all giving differnt information. Never seen a company in 37 years be so unprofessional
In honesty. I was very upset that my husband and uncle flight wascancel coming back from Peru. Going to peru also it was cancel two times one because the covid was not accepted The second time he could not board the plane i dont know why? the third time is when he finally left to peru but he did not notice that rhe flight coming back home was cancel. Latam split the tickes and send us two to Miami and two to NY. I could not believe what Latam did why they cancel our flight itenary coming back without telling us or sending us a message. I was trying to talk to you about this matter and your long distance numbers do not work outside USA. your work is very poor. I dont know if i should recomend your company to anybody. I shall get some money back too for all that we went through. Even my ludgage bag was missing. It will be nice if someone from latam call me and explain the reason of the mistakes and probably own us an apology. .
There are 3 reasons to fly a different airline and 1 to fly this one. Cons 1. Getting off the plane they row by row but you cannot stand up before. It took nearly 3x the time and people that are slower that normally wait were being assisted by flight attendant so we all sat and watched. 2. we could NOT use phones while waiting to get off plane as they claimed they were fueling ... That is 7 year old fears. 3. They don't board in any logical way so just a complete mess. Pro 1. Clean plane
No checked baggage included.
Positiv: "professional service from employees..."
Negativ: "A snack / water :)"
Positiv: "The seat was comfort, good attention, flight on timing 😇"
Negativ: "In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying"
Positiv: "The crew was very friendly, and the food was the best I've had on a plane trip."
Negativ: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Negativ: "El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM"
Positiv: "Efficient processes"
Negativ: "More diverse snacks"
Negativ: "More diverse snacks/drinks."
Positiv: "Crew, on board entertainment..."
Negativ: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Negativ: "BoarDing waren nicht wirklich gut"
Positiv: "Yes the crew was great and my veggie meal was great as well"
Negativ: "The flight was delayed, I guess was not the airline fault"
Positiv: "Es gab sogar einen Film auf deutsch"
Positiv: "The crew was amazing"
Positiv: "It got us there safely."
Negativ: "Communication was lacking. there was also no one at the check-in counter."
Positiv: "SEATs and crew"
Negativ: "Food was almost nothing, for a 3hr flight plus delay ... not good!"
Positiv: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Negativ: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Positiv: "Quick flight from Medellin to Barranquilla. Easy checkin & boarding. Crew was helpful getting everyone onbard and ready to go. No issues."
Positiv: "Flug wurde in eine bessere Route getauscht"
Negativ: "Yes the boarding it was terrible"
Positiv: "Boarding geordnet und schnell. Service nett."
Negativ: "Komfort eingeschränkt. Kein Entertainment. Verpflegung war Wasser."
Positiv: "Boarding organisiert. Besatzung hilfsbereit."
Negativ: "Klimaanlage zu weit runtergekühlt"
Negativ: "Overbooked and put on another flight 5 hours later"
Positiv: "Departed exactly on time & arrived early. Excellent!"
Negativ: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Negativ: "No food or drink. No entertainment"
Negativ: "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."
Positiv: "The seats are comfortable, the attention of the crew is great."
Negativ: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Positiv: "On time"
Negativ: "Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways."
Positiv: "Wie immer nett. Board-Service gut."
Negativ: "Keine Auflademöglichkeit auf der Langstrecke halte ich für problematisch. Ob das bei einer 767 nicht (mehr) geht?"
Positiv: "Crew on board were nice"
Negativ: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Positiv: "Das Flugpersonal war sehr freundlich und hilfsbereit. Der Flug sehr angenehm und bequem. Es gab genug Beinfreiheit beim Sitzen."
Positiv: "East check in. Punctuality. Good coffee"
Negativ: "When we got to the airport we were told our flight was cancelled.it was really a bummer because we did not get a notification when we checked in online the night before. We told them we had a flight to the US on the same day, so they notified the Latam office in Santiago. When we go t to Santiago, we only had an hour to spare for our next flight. They help ed us out with the boarding, skipping the long lines. That to me was impressive."
Positiv: "Auch für jemanden der 2 Meter misst sehr komfortables Sitzen. 1 getränk und 1 Croissant waren inbegriffen - geschmacklich gut. Personal war nett und hilfsbereit."
Positiv: "Staff and service was great"
Positiv: "Beer wine & whisky"
Negativ: "No wifi, uncomfortable"
Positiv: "Plane on time performance"
Positiv: "The crew was fabulous! Competent and very helpful, even funny when serving food and drinks! I fly very frequently but this was one of the nicest crews I had in years!"
Positiv: "Da das Flugzeug aus Santiago de Chile kommt, handelt es sich um eine Langstreckenmaschine, in der die Beinfreiheit auch in der Economy-Class sehr komfortabel ist (ich konnte problemlos meine Beine überkreuzen). Das persönliche Entertainmentsystem bietet eine große Auswahl an Filmen, TV-Serien und Spielen und der Touchscreen reagiert sehr schnell und flüssig. Es gibt USB- und normale Steckdosen an jedem Platz. Zu Essen gab es ein belegtes kaltes Sandwich, einen Schokoriegel sowie heiße und kalte Getränke, was dem Angebot bei anderen Airlines auf dieser Strecke entspricht und aufgrund der Flugzeit zwischen Mittag- und Abendessen auch ausreichend ist."
Negativ: "Der Check-In-Prozess in Madrid ist aus meiner Sicht idiotisch gestaltet: Zunächst muss man sich anstellen, um an Selbstbedienungskiosken die Aufkleber für das Gepäck auszudrucken und an den Koffern anzubringen, danach muss man zum bemannten Schalter gehen, um die Reisedokumente kontrollieren zu lassen und das Gepäck aufs Band zu stellen. Durch das eigenständige Ausdrucken der Etiketten spart man dem Check-In-Personal eine Arbeit von vielleicht 10 Sekunden pro Koffer – die Reisenden verlieren aber mindestens 15 Minuten beim Anstehen am Automaten, von denen es nämlich viel zu wenige gibt. Es ist mir völlig schleierhaft, warum LATAM auf diesem zweistufigen Prozess besteht, da man letztendlich ja doch zu einem Check-In-Agenten muss (und nicht, wie bei Lufthansa in Frankfurt, die gesamte Gepäckaufgabe automatisch läuft) und somit noch nicht einmal Arbeitskräfte eingespart werden – im Gegenteil stehen bei den Automaten zur Unterstützung sogar noch zwei zusätzliche Mitarbeiter. Es sollte also entweder auf das eigenständige Ausdrucken der Kofferetiketten verzichtet oder auf eine vollautomatische Gepäckaufgabe umgestellt werden, bei der man wirklich zu keinem Menschen mehr muss. Beim Boarding stellen sich die Passagiere nach Sitzreihe sortiert an, allerdings sind die Trennbänder zwischen den Gruppen viel zu kurz, sodass am Ende der Schlange alle Passagiere vermischt stehen. Stattdessen sollten die Fluggäste nach Sitzreihe zum Boarding aufgerufen werden, sodass auch wirklich nur diejenigen anstehen, die auch wirklich gleich an Bord gehen werden. Die Filme und TV-Serien an Bord sind, wenn überhaupt, nur auf Englisch und nicht auf Deutsch verfügbar. Untertitel gibt es in keiner Sprache."
Positiv: "That wine was included in the drink selections"
Negativ: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."
Positiv: "Crew was amazing, movies good, boarding fast"
Negativ: "Didn't get seat I choose, and food was bad I had pasta was okay, then I had like a toasted ham and cheese and the bread was rock hard didn't even touch it"
A crew member was very rude and forced us to check in our carry on although we were sitting on row 7 we explained that we didn't have any checked in bags and did this so we could speed up our exit. He was very rude and grabbed our luggage's and tagged them to be checked in and said everyone has to check them in there is not space on the plane. As soon as we got on the plane we could see all the available overhead space and multiple people behind us with luggage's that were bigger than ours brought them on the plane. The fact that he was so rude really made the flight experience horrible. His attitude felt like he singled us out and just wanted to ruin our day which he did.
Many hours late. Old plane. Allowed people to eat with masks off for 70 percent of the flight!! We are in a global pandemic!!! Unbelievable.
Negativ: "15 Minuten Verspätung"
Positiv: "Nobody bugged me"
Negativ: "I like attention"
Negativ: "Nothing it was great Aeromexico is the best"
Positiv: "Everyone was perfect...!!"
Negativ: "Real meal is necessary, we appreciate the snacks but real meal is necessary."
Negativ: "No veg option on overnight flight No orders of special meal online Keep changing gate Had to put bag up when fit under seat"
Positiv: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Negativ: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Positiv: "Crew was nice-"
Negativ: "for a red eye they should turn the overhead screens off!"
Positiv: "Good service"
Negativ: "If you would update your media systems To be able to charge your Devices."
Positiv: "Speed of boarding"
Negativ: "No TVs on back of chairs, small seats. Gate agent asked everyone with a US passport leave their bags at the gate because the "overhead bins were smaller than normal and there was no room" - this was not true, the bins were regular sized and half empty."
Positiv: "On time"
Negativ: "Something to drink"
Positiv: "The extras that I was not used to anymore, like a snack and movies. Also punctuality."
Positiv: "Crew was great"
Negativ: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Negativ: "Just a bit more room for a person that's 6'2"."
Negativ: "Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other."
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Positiv: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Negativ: "Let a dog on board that barked the entire flight."
Negativ: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Positiv: "Comfortable and arrived on time"
Negativ: "México has wonderful food, their airline should highlight that"
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Positiv: "the food was great and the attendants were wonderful."
Positiv: "Nothing I got charged for canceling my flight!!"
Negativ: "I paid 242 dollars for my ticket and they charged my card 150 for canceling it!!! Will definitely not fly this airline ever again!"
Positiv: "The food is delicious"
Negativ: "4 hours after departure, a passenger from tourist cabin, came to the first class cabin, the crew realize about it, they laugh, and do nothing."
Positiv: "The comfort during the whole flight is remarkable"
Negativ: "no comments."
Positiv: "Immigration into US was a breeze as compared to in and out of Chile Luggage arrived fairly promptly"
Negativ: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."
Negativ: "Poor signage, lack of good food restaurants, the over all quality has gone downhill since the 80's and 90's when I would eagerly look forwards to flying to Mexico."
Positiv: "When I was about to pass security with my bar code if the mobile ticket , security said that the machine cannot read the bar codes of electronic tickets from Aeromexico therefore I had to run out to the counter which was already closed, run to the first level, find a the business center and pay 6$ to print my ticket, I almost missed my flight . It never happened to me before"
Negativ: "I couldn't watch movies so I asked flight attendant she said " watch next screen ". But there was someone sitting! How can I do that!!! They didn't say sorry"
Positiv: "The crew was really nice"
Negativ: "The plane does not have any entertainment"
Positiv: "The crew on this flight was amazing."
Negativ: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Positiv: "Entertainement, service."
Negativ: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding."
Positiv: "Crew was very friendly.. food was really good."
Negativ: "Older plane no monitor in the head rest and uncomfortable seats."
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Negativ: "Online check I was a waste of time- tried 10x and failed called the airline and "customer service' was clueless and contradicted herself. The flight itself was well into the 90 degree range. My family's shirts were soaked with sweat. Eggs were gross. And this was $500/tix for coach. I would rather fly Sprirt or a vlaue line than this."
Negativ: "First of all flight attendants were unfriendly and trying to sell lotions to sell watches and lotioMexicons like if you were in a flea market."
Negativ: "No entertainment options. No vegetarian meal. No adjustable headrest."
Negativ: "30 minutes late"
Negativ: "Boarded and sat in hot plane with AC off for 15 minutes"
Negativ: "Part of my luggage was left in Guadalajara"
Positiv: "I wish I could post pictures of the broken magazine holder in front of my seat and the tangled seat belt that I could barely tie. Anyone heavier than me would not be able to buckle up on that seat. It was also VERY cold. The people around me were all covered up in heavy jackets and hats. When I mentioned this to the crew,they treated me with disdain and she said they could do nothing. What a shame, this used to be a great airline."
Negativ: "Rude crew members, broken seat belt, broken magazine holder, way too cold for comfort."
Negativ: "I don't like the services out side the airplane. El servicio es pésimo con las personas de Aeromexico, necesitan estar preparados para atención al cliente, que mal servicio, las personas son muy groseras"
Positiv: "Frühstück ist schön warm"
Positiv: "Flexibles Personal"
Positiv: "Bought two tickets weeks in advance but for some reason was put on Standby, was almost not allowed on my flight. Caused a high degree of stress."
Negativ: "Staff gave no explanation as to why I was put on Standby even with Elite Plus status. When I called the airline they said I shouldn't be on Standby."
Negativ: "Plane and Airport smelled like a sewer. The staff/crew were extremely rude and not helpful at all. One of our bags did not make it to Houston, TX (Our home) on time."
Better seats and entertainment
Dakota get your mark get a second time McDonald’s that’s why I three times a month to Columbia experimented connected to New York either through Fort Lauderdale or Miami and I will never do either welcome back to travel with make up in one hour and the amount of walking washer 15 years old you couldn’t make it I need the Wi-Fi one minute same as the one before Never again
For the umpteenth time, the airlines did not pick-up my TSA Precheck on my app boarding pass
Positiv: "Not much maybe just the boarding"
Negativ: "The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it."
Positiv: "Staff was nice."
Negativ: "Nothing really"
Positiv: "Meal provided was excellent"
Negativ: "Delayed flight"
Positiv: "nothing lousy flight"
Negativ: "treat people with respect"
Negativ: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Negativ: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Negativ: "I already complained about the lateness of airlines. So it all still stands"
Negativ: "delayed an hour even though the flight took less than an hour"
Positiv: "How quick American Airlines moves to keep people on time."
Positiv: "Direct flight, quick and easy. Dinner, breakfast and complimentary drinks were nice."
Negativ: "The plane for this flight was lacking current amenities such as power supplies for devices and individual tv screens. The gate crew was a bit rude commenting on my tardiness to board although it was due to my flight arriving late from Denver which I feel they should have known was not my fault."
Negativ: "kleines Frühstück für umsonst"
Negativ: "on time, delayed flight missed connection"
Negativ: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Negativ: "I needed a little back support pillow..."
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Every thing! Healthier food needed"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Negativ: "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."
Positiv: "Crew was very friendly. Flight departure was on time."
Negativ: "The food. Same sandwich the last 4 years."
Positiv: "Great crew again, basic aircraft but comfortable economy seats."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Entire flight crew was friendly and helpful!"
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "We got home early"
Negativ: "The sandwich was auwful"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Negativ: "The plane was a little too hot."
Negativ: "Getting baggage took an hour"
Positiv: "Friendly crew"
Negativ: "Touch down was a little rough Small plane"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "They separated my bags, so I had to wait in Philadelphia for my bag to arrive on next flight 2 1/2 hours latter. Not happy after flying from Sydney."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "I like to party. But besides that, I like flying with my instruments and not having to gate check them. Yay!"
Negativ: "I didn’t like the way the employees were so friendly! It was not fair. I wanted to be angry and my opportunity was taken from me!"
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Negativ: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Negativ: "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."
Negativ: "Poor integration with American Airlines for the reservation. Whenever I would check in through British Airways it would not redirect my information accordingly to AA. This made the experience aggravating for doing basic tasks. Then I apparently was flagged by APS."
Negativ: "Prefer ANA to JetStar!"
Positiv: "Quick boarding"
Negativ: "No food or beverage service"
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Luggage did not arrive in Vancouver
Negativ: "Laptop charger (115v) would be appreciated"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Cramped seats. No IFE. Chaotic boarding. Luggage missed flight."
Positiv: "Everything was perfect! The crew always ready to serve us!"
Negativ: "Perhaps, update media features! A small corner for children to keep them "busy"."
Positiv: "I landed safely"
Negativ: "The infotainment system didn’t work. Headphones connection is faulty. Everything else was ok."
Negativ: "Took 45 minutes to get through Calgary security, long line ups"
Positiv: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Positiv: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Negativ: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "The trip was a smooth and on time."
Negativ: "The lack of finesse and discretion among the crew. The food quality was poor."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Flight was bearable"
Negativ: "Small uncomfortable chair. Unappetizing snacks"
Positiv: "I got upgraded to first class!"
Positiv: "Comfortable seats, friendly crew."
Negativ: "Almost two hours delay each way."
Positiv: "Entertainment still free with behind each seat screens still."
Negativ: "Only one security line to U.S. connections in Montreal Trudeau, which was slow and disappointing as both my wife and I are Nexus holders and usually enjoy relaxed screening in shorter lines."
Positiv: "There was nothing unpleasant"
Negativ: "Long walk from terminal F and it wasn't well maked"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "This time I got my choice of meal, at least."
Negativ: "Rouge's entertainment system is spotty. It's via WiFi and you must have your own device. It didn't work for many on the flight including myself. Also, you need to pay for alcoholic beverages on Rouge's trans Atlantic flights."
Negativ: "AC employees gave us contradictory and wrong information about clearing Canadian Customs in Vancouver, so we were unable to get through all the arrival and transfer procedures and had to go on without our luggage. Our delayed baggage was delivered to us 2 days after our arrival. Probably there was not enough time allowed for our connection in Vancouver (about 90 minutes). We were going from Japan to the US via Canada."
Negativ: "no food no entertainment very bad management of boarding"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Are you joking I waiting my plane since almost 4 hours"
Positiv: "Oft times Air Canada crews can be a bit less than friendly/hospitable but this crew were smiling, friendly and I thought very above average for an Air Canada crew"
Positiv: "When you plan travel over the Holiday season you expect hiccups and huge crowds and a lot of grumpy people in unrealistic hurries....his the me was not like that at all. Everyone was great except for security in Calgary!!! Don't know what the deal was but they set a record for the slowest I have EVER been in. It took so s almost an hour and there were not that many people in line...it was epic"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Decent seats, crew was nice"
Negativ: "Delays. Both on my outgoing and return trips. Air Canada was also extremely unorganized at Laguardia."
Negativ: "Everything was good"
Positiv: "The smooth take off & landing"
Positiv: "I loved the entertainment options, we must of had a very old plane on the trip there because it lacked entertainment unless you brought your own tablet/smart phone or paid to rent one. The food was terrible both directions, please fix that because it's a long flight to be hungry!"
Negativ: "Food needs serious improvement"
Positiv: "Both planes were nice. Attendants were pleasant. Food and entertaining were great."
Negativ: "Flight from Paris to Toronto was delayed 4 hours. That automatically caused us to miss our connecting flight from Toronto to Nashville. The 1st flight turned out to be more than 4 hours late. The 2nd flight was delayed as well. Not to mention we were directed many places throughout the Toronto airport trying to locate a boarding pass for the 2nd flight in hopes to make it to Nashville that day. All members of the Air Canada staff were helpful, however traveling for over 20 hours majority of which was spent in foreign airports made for a long and unpleasant day. It would have been different had it been our fault for being late or missing a flight, but we were very early for our international flights which simply added to the amount of time we had to sit, wait, and hope. A coupon was given to us, however being that I live in a different country I don't know how quick I will be able to redeem this."
Negativ: "No leg room, narrow seats and no individual air control's. It was a surprise when they came around and offered movie rentals which they didn't do on the flight over from Toronto to Barcelona. If we fly with Air Canada another time we'll check first to make sure it isn't Air Canada Rouge before we book."
Negativ: "I haven't been on an Air Canada flight that haven't been delayed at least 4 hours."
Negativ: "Kayak failed to notify us of a change in our flight of four hours and change of route"
Negativ: "Pilots we're late. Flight delayed until they arrived."
Positiv: "crew was helpful and nice, especially in the terminal which is hard for mom to get around. If you need a wheelchair remember to ask beforehand. We hadn't so we had to wait sometimes while they located one for us. As we had long layovers (so mom could rest) this wasn't a problem for us, but with shorter turn around times it could be an issue."
Negativ: "people were rude. couldn't lean seat back and it was a red eye so I had no sleep for 25 hours. WAY too NOISY for a red-eye flight which also didn't help with rest."
Positiv: "Good in flight entertainment options"
Negativ: "My hour and a half flight from SFO to Vancouver was two hours late"
Negativ: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."
Positiv: "The flight was delayed long enough that I missed the connection flight but they put me on the earlier flight so I did make the connection"
Negativ: "The system from the beginning was so unorganised ...went 2 hrs earlier even after online check in and it said u need to be there just an hour ..still had to run till the end.. Seat was so uncomfortable ..to add to the agony my luggage didn't arrive and had to wait till evening"
Positiv: "Great selection of movies. Quiet plane noise."
Negativ: "The light and entertainment system controls are in the arm rest and is very easy to accidentally turn lights on/off or turn the screen off for yourself or your neighbor. This is very annoying . The chicken/pasta dish was the worst I had in many years as an experienced traveler - my kids and I didn't bother after the first bite"
Positiv: "On such a small plane I am just glad I land in one piece and that we do not hit turbulence. The Windsor airport is very pleasant to deal with as an alternative to leaving from Detroit Metro. I will choose to do this when flights are available."
Positiv: "friendly staff, quick flight, comfortable seats"
Positiv: "there was in flight entertainment, had power outlets, and usb ports in each head rest"
Negativ: "snack option was lackluster"
Negativ: "It is Air Canada Express. It has long delay hours both to and from for us traveling from Chicago O'Hare to Japan. No explanation. Made us missed out flight in Tokyo and had to stay at hotel. Air Canada did not honor our flight mileages because of their delay, they had to put us to UA. UA was bad too."