I know this is coach, but the seats are so cramped, and so uncomfortable! It was still well over $1000 per round trip ticket and we felt like sardines on a 10 hour flight. The entertainment options were probably the best thing about the flight. We left on time and made our connection with no problem so kudos to American Airlines for that.
Negativ: "Being on Delta"
Positiv: "The fly was on time"
Negativ: "No social distance has been practiced by AA very sad"
Positiv: "I got there safe!"
Negativ: "I f plane had slowed downed during turbulence."
Positiv: "Very modern"
Negativ: "Boarding was weird, from front to back"
Negativ: "6 hour delay"
Positiv: "Friendly crew, smooth flight and comfortable seats."
Negativ: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Negativ: "Baggage claim number was wrong. They almost took my bag away"
Negativ: "Checked baggage untimely, causing me to miss the train"
Positiv: "The plane was very quiet"
Negativ: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Negativ: "kleines Frühstück für umsonst"
Positiv: "Wait staff we exceptional."
Negativ: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Negativ: "Plane late. They had no food aboard shown on the regular menu apparently because the crew changes were delayed they did not stock the plane with food.."
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "The in-flight entertainment"
Negativ: "Our flight was delayed because the plane was waiting on 4 fight attendants so because of that our flight got delayed. Then one of the crew members was done with his shift so we had to wait for more crew members which delayed our flight even more."
Positiv: "We waited for more than half hour and they had them at the wrong carousel"
Positiv: "The service provided was excellent. The food was as good as airline food goes. The entertainment options were excellent."
Negativ: "Coach seats are a very cramped!"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "The crew was nice"
Negativ: "Flight was delayed"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Negativ: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
Positiv: "40 minute flight, on time, no complaints."
Negativ: "No WiFi on the plane. Made for a long flight with all the comforts we are used to these days. Time to upgrade that plane"
Positiv: "On time"
Negativ: "No food and no entertainment"
Negativ: "Mechanical problems deejays the flight and I missed my connection. Uncomfortable seats."
Positiv: "Crew were great. Seats were comfortable."
Negativ: "Plane didn't have in-seat entertainment. Very hard to watch movies on small central screens. Movies were really old."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Easy check in."
Negativ: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Negativ: "don’t know! didn’t get to phoenix because of plane issues"
Positiv: "The flights were great"
Negativ: "Online check-in did not work for me. When I called, I spent 40 minutes on hold before giving up. I went early to the airport to sort out the issue and the reps lied to me and then sent me to a different airline counter even though I booked through BA and was having an issue with the second leg of the flight which was indeed operated by BA. My issue wasn’t resolved until I spoke to a manager."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "seats were roomy, left early"
Negativ: "flight delayed in Mazatlan 115 minutes, although told time would be made by pilot, not true.. No help in DFW, missed flight, had tickets in first and had to settle for coach 3 hrs. later."
Positiv: "Crew did their best!"
Negativ: "Our flight was delayed over 3 hours. Other Advantage members have already received bonus miles for their inconvenience. I am also an Advantage member and have not received bonus points and am unable to get ahold of anyone."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "Good price, effective transportation, nothing special"
Negativ: "Very full, not super comfortable"