They forced me to check in my carry-on to my final destination, I tried to explain that I have a long time transit whiting , so I need my carry-on with me to check in a hotel, but they were very strict . Note: my ticket was allowing me to have my carry-on with me in the cabin
Aside from the plane being filthy, it was a perfectly fine flight
Sone pleasant staff. On time. No AA staff at gate at boarding time in PHL. Most staff engaged with one another, but not very attentive with customers.
Yet another delayed American Airlines flight (the one coming over was delayed too.). I understand these things happen. My issue is that the flight crew does a lousy job of keeping passengers informed of what is going on with the delays. They wait until 15 minutes after your scheduled departure to tell you why you're still sitting at the gate. Then they tell you it will only be another 5 minutes. After 20 more minutes they decide to tell you why you haven't moved, and it should only be 5 MORE minutes. Really, American, if you don't have any idea how long the delay really might be, don't just pull numbers out of the air. People prefer honesty to BS.
Positiv: "The crew and boarding process was excellent."
Negativ: "Social distancing with the seating arrangements was lacking."
Positiv: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Negativ: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
Positiv: "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
Negativ: "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
Negativ: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Negativ: "The crew, the whole experience,"
Positiv: "Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!"
Negativ: "The flight could’ve waited for us instead of leaving on time for Allentown!"
Negativ: "I had almost two hours to make my Moscow connection. I almost missed the flight! The bus transfers are awful. I will avoid this airport if possible. M"
Negativ: "kleines Frühstück für umsonst"
Negativ: "Better communication about handicap persons. I called twice and notified two people about my mom and her wheelchair but no one tells the gate to put a ramp up to the regional jet on the tarmac. Three ring circus as usual ."
Negativ: "Flight could have been on time"
Positiv: "The crew was amazing on our American flight from DFW to PV"
Positiv: "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
Negativ: "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device."
Negativ: "It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold."
Positiv: "That I was able to charge my phone and watch my own movies... That’s it"
Negativ: "Better Temperature control"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Friendly crew, excellent food options, very clean cabin."
Negativ: "I had to pay for water."
Positiv: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Negativ: "They pushed the stupid credit card again with its annual fee and miles BS."
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."
Positiv: "departure and arrival time"
Negativ: "the passenger next to me smelled horrible"
Positiv: "Flt on time & comfortable. Crew outstanding!!"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Nice flight"
Negativ: "Flight cancelled. Airline screwed me ovet"
Negativ: "Terrible parking, had to book a later flight an extra 75.00 for my bag."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "Made us wait over 2 hours on the tarmac before take off inside the airplane."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "The flight was safe."
Negativ: "Hi. I was shocked that there was no food served on the 6 hour flight from Boston to LA. And the seats are way too small. I’m not large and I felt like I couldn’t breathe. There wasn’t enough help, either."
Positiv: "The crew were friendly and did their job effectively"
Negativ: "Lack of seat space Planes seemed old Minimal overhead storage room—carry on fits all other airlines overhead but struggled to get bag in compartment Also, no help from crew with this Seats recline nearly into lap of person behind"
Negativ: "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
Negativ: "After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy."
Negativ: "flight delayed in Mazatlan 115 minutes, although told time would be made by pilot, not true.. No help in DFW, missed flight, had tickets in first and had to settle for coach 3 hrs. later."
Positiv: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Negativ: "Food options are generally not good on American Airlines flights. This has been a beef of mine."
Positiv: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Short trip and the service was great and courteous. I slept through most the trip so that helped that I wasn’t disturbed. Good wasn’t necessary.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Cramped seats. No IFE. Chaotic boarding. Luggage missed flight."
Positiv: "The crew was nice."
Negativ: "Everything is too cramped. The sound on the entertainment unit is terrible."
Positiv: "Everything was perfect! The crew always ready to serve us!"
Negativ: "Perhaps, update media features! A small corner for children to keep them "busy"."
Positiv: "Nothing at all."
Negativ: "A 1 hour flight, delayed. Meant I missed my entire flight and stayed I Ottawa International for 8 joirs"
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Very little. The staff is polite but they have no information and really are not empowered they solve any problems"
Negativ: "The flight was delayed over an hour taking off due to final checks and luggage. In sprite of the pilot announcing smooth sky’s we had terbulence and seatbelts on for 60% of the flight. And when we arrived the luggage of at least 15 passengers, including mine, did not arrive. After waiting 45 minutes at the carousel for the luggage and another 35 at the priority desk I was informed that the luggage was not coming on the next flight but the next day. They apparently had run out of overnight bags so I had to buy a toothbrush and a t-shirt at the airport to sleep in. Now normally I would pack a carry on with the basic essentials for such a situation but this was a direct fight with 3 follow flights to the same destination..... I have no idea who votes for Air Canada or how many votes it takes to win the awards they keep claiming but there is something wrong..."
Negativ: "I was unable to check in online, then waited in line at the counter for 45 minutes to then be redirected to AirCanada counter, where I then had to walk back and forth across the airport with their representative to have them 'find' my ticket, which was supposedly lost. It would have been nice to be informed via email, which counter I should check in at and also, confirmation that they had my ticket. Fortunately I showed up 3 hours early, because I needed every minute of it."
Negativ: "delay, changing the plane, no food"
Positiv: "Seats were comfortable. Food was OK."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "It’s Rouge. ‘Nuff said."
Positiv: "Nice, friendly crew"
Negativ: "Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup"
Positiv: "Air Canada Rouge is last airline choice I would make"
Negativ: "direct flight"
Negativ: "Flight was delayed for 3 and half hours."
Negativ: "Did not have enough of the items on main menu even first flight in the morning."
Positiv: "I like that we made it safely."
Negativ: "The crew seemed to not like their job and were very short with customers."
Negativ: "Selection of movies was not up to par.The movies were all old with few new ones.Hoping the section would be better next year. Crew at front desk should be more organised in the boarding procedures at both toronto and delhi."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "courteous flight crew"
Negativ: "poor service at the gate....the staff does not care, does not answer questions, avoids looking into problems until the last minute I was told there is no way I will be upgraded when I asked and then when boarding I get an upgrade into a middle seat which I totally hated food is not good entertainment selection is ok"
Positiv: "The crew was professional and friendly."
Negativ: "The return flight to Orlando was just shy of 2 hours delayed. It was delayed 30 minutes prior to boarding. Then we sat on the plane, at the gate for over an hour. The plane was absolutely filthy. There was food on the seats, on the floor, smears on the window. It was disgusting and I could not wait to get if that plane. I will not be choosing air Canada in the future."
Positiv: "the fact that is was an overnight flight"
Negativ: "- Had to sit by the bathroom again! - they ran out of food - seats were uncomfortable"
Positiv: "The rest"
Negativ: "My carryon luggage is lost"
Negativ: "Your worst nightmare. Lost my luggage and 24 hours can't even tell me where it is. Complete incompetence."
Positiv: "Short flight so can't say much. Lol"
Negativ: "There was no wi-fi!!!"
Positiv: "So glad we had Your Name as a movie selection and Eagle Huntress and all those weird short films that kept me going for a long time. I also appreciated the sake."
Negativ: "Mainly that we took an extra hour by going around a volcano but I don't see how that could have been avoided."
Positiv: "It was fine. :-)"
Positiv: "Our flight went by quickly, as the seats in Economy were very comfortable and the crew was very kind and accommodating. There was a great selection of movies and TV on the individual entertainment screens. We would definitely fly Air Canada again."
Negativ: "Nothing- one of our best international flights!"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "Was delayed 2 hours on the way there (MTL to NYC). On the way back my flight was cancelled and was booked on the next flight. I had my gfs bday and couldn't miss it. What a bad experience."
Negativ: "First flight was canceled, they did not get me on a flight till 4 pm the next day! Not to mention the two French Canadians I talked to were extremely rude. Finally the 3rd customer service women tried to get me home sooner but was unable to!! Have flown for years on air Canada without issues but this last trip was such an inconvenience I will not being flying with them agin!! They also did not cover my hotel or the taxi costs associated with me having my flight canceled, not even a discount!!!!!"
Negativ: "No end to delays."
Negativ: "Flight was delayed for at least an hour."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "Paying for baggage."
Positiv: "Tv options"
Negativ: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Positiv: "Time of the flight was quick."
Positiv: "mediocre food, satifactory"
Positiv: "I flew in and out of Montreal to see if it was better than Newark or Philadelphia from upstate NY. It was all right. The food on Air Canada is not good AT ALL. The crew were very nice and had a good sense of humor. They were the best part. And at least I got an aisle seat--in the very last row of the huge plane. There must have been 500 people on board, and it was full to the gills."
Positiv: "Space between seats in economy class"
Positiv: "There was nothing redeeming about this flight."
Negativ: "Delay caused us to almost miss our flight to Dublin. Rude staff, and overall disappointing. I will not be flying on Air Canada again."
Positiv: "The in-flight entertainment console was fast and responsive. There were many movies to choose from. Cabin crew was friendly and helpful."
Negativ: "Seats were, as usual, cramped. Not enough food was served."
Negativ: "No food for 5 hours No dimmed lights No blankets"
Negativ: "Someone else was sitting in our seats and when asked they said they had lost their boarding pass and hence don't know their seat number. I called the flight attendant for help and he checked our boarding passes and asked us to wait at the back of the plane. He stood there for another 10-15 minutes and we were not helped. Finally, another flight crew member came down to the back and asked us to sit in a row almost to the back with barely any legroom. I am 6'2" and was cramped into the seat. It was horrible!!"
Positiv: "Everything and I have alot if air miles under me.The flight crew was great. The aircraft was great."
Negativ: "The food could have Ben a little been a little better."
Positiv: "The crew were extremely friendly and the flight was on time."
Negativ: "I wasn't offered a meal preference, and was disappointed they couldn't accommodate me with a vegetarian meal. I also didn't enjoy the fact that the plane didn't have an integrated entertainment system, and that you have to pay extra to receive a tablet to watch movies..."
nul I am satisfied because Jewish people were very noisy during the flight I AM NOT RACIST but they were extremely noisy and what impressed me was that the food served them at the beginning and the rest 1 hour late. The biggest problem was during the trip I was very scared the plane started shaking tremendously for a long time, this terrifies me a lot and I do not have to choose with this and I do not have to recommend it to anyone
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Positiv: "Good crew"
Negativ: "No wifi"
Positiv: "business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold."
Negativ: "Everythings ........"
Negativ: "Gate changes 6 different time Delays a lot Bad airline horror not recommended"
Negativ: "The WiFi did not work the entire flight (4 hours from Chicago to Seattle) and despite passengers inquiring multiple times, we were never informed whether to expect it to start working or not. Streaming TV was also poor quality on the United app."
Positiv: "The crew was friendly and helpful."
Negativ: "I have no complaints!"
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Crew amazing, smooth flight and on-time"
Negativ: "Legroom and the fact that there is even s lower version of economy now! Yikes"
Positiv: "Crew was great"
Negativ: "Airbus seats comfortable but not the same on the Boeing 747"
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Positiv: "On time departure & arrival"
Positiv: "Pleasant flight crew and comfy seats, even in coach."
Positiv: "Leider verspätet"
Positiv: "They did allow myself and children to board earlier 5/4."
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Negativ: "United's In-flight entertainment did not work."
Positiv: "The crew."
Negativ: "Kayak had a glitch. They sent me an email telling me of a gate and terminal change in the Houston airport that wasn't true. Barely made my flight."
Positiv: "Legitimately, nothing was liked."
Negativ: "My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later."
Positiv: "The space on the plane, we left on timeand arrived early and I was able to sit by myself."
Negativ: "One of the stewardesses spoke very harshly to me. I felt very embarrassed and offended."
Positiv: "At least UA rebooked me next day no charge."
Negativ: "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "The crew was attentive and professional"
Negativ: "The seats were very uncomfortable"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Positiv: "Short and sweet"
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Negativ: "Cancelled the flight two hours before departure. Weren't apologetic."
Negativ: "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Positiv: "Polite and friendly staff."
Positiv: "I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much."
Negativ: "Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight."
Positiv: "Everything went well and we didn't crash. 10/10"
Positiv: "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Negativ: "See above."
Negativ: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Negativ: "It was freezing on the plane."
Negativ: "Seats are too close."
Positiv: "The Embraer ERJ-170 has comfortable seats!"