Ich hatte noch nie so einen schlechten Buisness ( comfort ) Flug auf einer Langstrecke..... Hatte ein Internet Zugang gekauft, der nie funktioniert hat, nie wieder Lufthansa auf einem Langstreckenflug solange sie eine Buisnessclass haben
We had a delay of about 45min, boarding was not done by zone, breakfast is really not good. However, we were well treated by staff, everything went well and we will surely fly again with Lufthansa.
Essen war nicht so doll, das Sandwich zum Frühstück war schon fast eklig. Service war gut und man hat uns mit unser 1 jährigen Tochter auch umgesetzt, wo 3 Sitze nebeneinander frei waren
Crew not helpful, Infant seat was purchased , instead I got infant ticket on lap, Car seat was taken away at the airport cuz of the type of Boarding pass that was given to us. Luggage missing at the destination airport .
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
Lufthansa only have pasta and no options. I don’t like pasta so had a bread roll on a 9 hour flight Fold out entertainment system arm would not hold the screen up as it was loose. Generally the inside of the aircraft was in a poor state of repair. Overall the most unGerman flight
Auf die Frage in der Business Class, ob es ein bisschen wärmer gemacht werden könnte, da es von unten kalt zieht, nur die lapidare Antwort, das käme wahrscheinlich von der Aussentür und die Temperatur wurde nicht höher gestellt. Also ein Flugzeug, wo es durch die Tür zieht. Na, ja, schlimmer geht's eigentlich kaum noch.
Positiv: "Piloten sehr nett gesprochen"
Negativ: "Aus und Einsteigen besser organisiert von Crew nochmals Durchsage"
Positiv: "Very friendly and helpful"
Negativ: "Boarding could be better organized"
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Positiv: "Was put in German Airport jail"
Negativ: "See above. United sold me a ticket they knew would get me sent back after being detained"
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Negativ: "Absolut kein Platz für ein kleines Handgepäck weil andere Leute rücksichtslos ihren ganzen Hausstand dabei haben und die Lufthansa es nicht interessiert, wieviel jeder da so mitbringt. Personal führt lieber Privatgespräche und beobachtet einen, wie man verzweifelt nach Platz such, anstatt zu helfen."
Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."
Negativ: "Essen wurde nicht ausgeteilt"
Negativ: "First leg was delayed out of Belgrade so I missed the connection to Washington"
Negativ: "Verpflegung fehlte kpl"
Negativ: "Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed."
Positiv: "Tolles Personal"
Negativ: "Leider sehr unruhiger Flug, starke Kurven, viele Vibrationen"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Negativ: "Boarding be insured as I have a ticket"
Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."
Negativ: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Positiv: "Freundliche Crew, auch schon am Boden"
Positiv: "Thé entertainment was amazing. I watched a live soccer game"
Negativ: "The space in the plane"
Positiv: "Efficient boarding, friendly crew, nice range of entertainment options."
Negativ: "An economy seat is an economy seat ...."
Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Positiv: "Crew war sehr aufmerksam"
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "flight on time-good sevice including food tha I ordered in advance and all my luggage arrived."
Positiv: "On time with good service."
Negativ: "Food - barely edible as usual. Economy seats seem to be getting tighter and with little leg room."
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Positiv: "We lost our bags"
Negativ: "Our barges were damaged"
Positiv: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Negativ: "Nothing to complain about."
Positiv: "I liked size of the lavatory ,food"
Negativ: "I didn’t like selection of movies and seat wasn’t that comfortable"
Positiv: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Positiv: "Only thing I liked was getting off that compact death trap"
Positiv: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Negativ: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Negativ: "Sehr unaufmerksames Personal. Essen wurde vergessen, Amenity Kit fehlte"
Positiv: "My previous flight was delayed and they held the plane for us."
Negativ: "They lost our bags and I still haven’t gotten them back. Nobody at the airport was helpful at all and I still can’t get information if my bags are coming or not."
Positiv: "Air Canada is a great airline too"
Positiv: "Flugpersonal war nett"
Positiv: "Easy boarding. Nice crew. Good leg room"
Negativ: "The seat was so hard and my seat back was broken so I could not recline. I paid extra for these seats and it was not comfortable."
Positiv: "Alles bestens"
Negativ: "Nichts zu bemängeln"
Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"
Positiv: "Das Flugpersonal war freundlich und verbindlich. Die einzige Ansage aus dem Cockpit war eine Kurzansage: 20 Sek und zwar 20 Minuten vor Landung. Das hat sich überheblich angefühlt. Ist Piloten und Copiloten bewusst, wer deren Gehalt zahlt?!"
Positiv: "Boarding war super schnell. Die Stewardessen waren wie immer sehr freundlich und hilfsbereit."
Negativ: "Die Bordansagen waren in gebrochenem deutsch und teilweise sehr wirr. Die Stewardess hat beim Austeilen des Essens/der Getränke ständig Leute vergessen. Ich kam mir vor wie auf einer Kaffeefahrt, ständig Werbung für irgendwas, was man kaufen soll: FlyNet, Boardshop, irgendein Hilfsprojekt."
Als Alleinreisender ist der Fensterplatz immer blöd, besonders bei eine 3-3-3 Bestuhlung in der Boeing 787-9 in der Economy Class, weil man gleich 2 unbekannte Leute aufscheuchen muss, wenn man zur Toilette will. Sitzbreite und Fußraum sind für einen Langstrecken- Flug gerade noch akzeptabel. Wenn nicht Mitglieder meiner Reisegruppe, die ich in den letzten Tagen kennenlernte neben mir sassen, wäre es schlimmer gewesen.
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Negativ: "We parked at the furthest possible gate in international. Ridiculous walk!!"
Positiv: "I learned not to fly with air Canada again"
Negativ: "Stop lying to passengers Give little care to travelers with infants Telling us that there are so many infants traveling and no bassinet seats are available then find out that air Canada had sold themSellig for $100... Is a decisive act and careless"
Positiv: "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
Negativ: "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."
Negativ: "Flight was delayed 75 mins. We were at Newark longer than we were on the flight."
Positiv: "Guter Service"
Positiv: "No food , no entertainment options ."
Negativ: "Have the option to purchase food on a 5 hour flight ."
Negativ: "I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!"
Positiv: "Seats and plane condition"
Positiv: "Liked the comfort of the plane, on time, and smooth touchdown"
Negativ: "Food was dried out, crew was extremely slow to dispense beverages and food"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "The flight was running late due to technical difficulties but they did take good care of us. Even the rescheduling of the connecting flight was easy."
Positiv: "Most of the flight there was strong odor of suer smell"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Negativ: "Again, very rude staff, not helpful at all."
Positiv: "Cancelled my original flight plus 2 hour delay. Crew not exactly nice either."
Positiv: "Friendly, helpful crew."
Negativ: "Awful headphones"
Positiv: "There was no entertainment !"
Negativ: "Some of the crew were rude no food or drinks No entertainment of any sort for long trips"
Positiv: "Crew was nice."
Negativ: "Just before boarding it was announced that there would be no hot water on board and passengers should try to run and get a coffee at the airport. 5 hour flight ahead. I didn't have free hand to carry a coffee on board.So no coffee or tea. Also no water in the bathrooms! All meals for purchase were not loaded so no veggies or any gluten free options for purchase. Wanted to buy Duty Free and was told that it wasn't loaded either for some reason. The cabin was a bit cool and after 4 hours of cold drinks I was a bit chilled and asked for a blanket only to discover that they only sell them to the passengers. Then I got the giggles as they thanked us for choosing Air Canada voted number one airline in North America. Hilarious!!!"
Positiv: "Clean plane. On time departure and arrival. Transport service as expected. This is the INTL review."
Negativ: "Even coach class international flights typically have full food and beverage service, as well as in flight entertainment. There was ZERO in flight entertainment. And the beverage service consisted of coffee, tea and water. That's it. It would be useful to provide more details at time of booking."
Negativ: "DELAYED FLIGHT DIDN'T HOLD MY CONNECTION - MISSED BY JUST 15 MIN SEATS NOT COMFORTABLE - PREMIUM ECONOMY NOT WORTH THE EXTRA COST"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Friendly folks"
Negativ: "My flight was first delayed, then cancelled, and there wasn't even bad weather at either airport. I still don't know why the flight was cancelled. My alternate flight had to be from a different airport and that flight was also delayed. I went from a non-stop flight to a flight with a layover... a 7 hour layover. Was not fun sleeping at the airport. On top of that, I had paid to select my seat and it wasn't honored on the flight back. Somehow I was unassigned because of the flight change during departure but I was still charged."
Positiv: "I hated both my trips with Air Canada. I payed extra for a better seat and the one I got was dirty. The tv was NOT working. On top of the 5 hours delay, I hated all the experience. The attendants messages is never clear and focus. It's like Air Canada is employing teenagers with NO work etics or professionalism. I am a frequent flyer and will NEVER flew with Air Canada again. The cheap ticket is not worth the cheap aircraft and cheap service I received."
Negativ: "There was absolutely nothing that I found to complain about"
Negativ: "dirt and stuff on floor between floor and wall, bad, never seen that before in a nearly new plane"
Positiv: "Managed to be on a big plane with leg room. So paid cheap and didn't have to compromise on anything."
Positiv: "Easy flight good crew"
Negativ: "Lost our baggage"
Positiv: "The crew were terrific, business class splendid, information readily available but not incessant."
Negativ: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "This flight and my next connecting one (also Air Canada) were both delayed by 45 minutes each. That's an hour and a half of wasted time. Thankfully, I just assumed there would be a delay so I booked a later connection in advance. The weather was perfect and there was no explanation on either flight as the why we were almost an hour delayed. I'm expected to arrive 2 hours in advance of a flight. Why is it so hard for this airline to be on time?"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "This was a full sized AB 330-300 which was full. With two aisles - everyone is no more than 1 from an aisle. The desk staff and crew were excellent."
Negativ: "They delayed push back for 40 passengers that missed their connection. We left 20 minutes late and arrived only 7 minutes late."
Positiv: "Everything went very smoothly...quick and easy flight"
Positiv: "The Canadian airports are much nicer than the US airports. Things seem to flow better. They are cleaner and have more services than the US. They also have less people. Air Canada is a very good airline. They had schedule issues like any airline, but they handled them well and communicated them well. The staff was friendly and helpful. The meals were very good. Our trip was long, but that was due to our choices. I was very satisfied and highly recommend Air Canada."
Negativ: "All the planes are full. Seating is cramped unless you pay a lot for an upgrade. We found connection times tight in Montreal. We had to jog each time to make our connection."
Positiv: "I had an exit row seat so the extra room was much appreciated."
Negativ: "Aircanada's method of multi zone boarding is a mess. Everyone queues up and blocks whatever zones actually can get on. The seat next to the exit door was freezing. The food was horrible. I understand airplane food is bad but this is some of the worst I have had. Our flight our was fine. There was no inflight entertainment for an 8+ hour flight - you had to rent iPads which is crazy these days. We were late to takeoff due to airport traffic which isn't the airlines fault but then because the customs baggage scanning system went down at Montreal my husband missed his connection - was eventually put on my flight after two trips to ticketing and three calls to aircanada but his bag never arrived in Chicago. We are still waiting for it."
Positiv: "Food is okay. No delay on time flight I enjoyed it"
Negativ: "So far nothing flight attendants are very nice"
Positiv: "Amazing crew!"
Negativ: "NO LEG ROOM!!!"
Negativ: "it was a horrible experience and i will never fly with air canada again. best of luck"
Positiv: "The food on Air Canada is horrendous. Bring your own food! The crew was very nice."
Negativ: "The Montreal airport is a zoo. I hoped it would be better than other places because it's smaller, but it wasn't. And I didn't fill out the correct customs form. The crew said that we should request a form from the USA if we were Americans, so I did. I have filled out that form many times, so I felt fine--until I got into the Customs area of the airport and learned that I needed to fill out a Canadian form too. So I had to do that before picking up my luggage. You would think that an Air Canada crew would know which forms I had to fill out and give them to me or at least ask questions so that I could be prepared when I went into the incredibly complicated maze to go through customs."
Positiv: "It was a good flight overall."