Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
Kniefreiheit nicht gegeben
Positiv: "Flug war ok"
Negativ: "Parken auf Aussenposition. Obwohl kaum Flüge stattgefunden haben. Keine Treppe zum Aussteigen. 10 bos 15 minuten gewartet. Gepäck kamm dann 40 Minuten nach Landung am Band an. Unakzeptabel. Keib Wort warum. Passagiere sind offensichrlich nicht so wichtig"
Positiv: "Piloten sehr nett gesprochen"
Negativ: "Aus und Einsteigen besser organisiert von Crew nochmals Durchsage"
Positiv: "Service super, pünktlich und perfekte Landung/Abflug!"
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "Crew was fantastic!"
Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."
Positiv: "Seat back tv’s"
Negativ: "Flight was delayed over 3 hours, food was mediocre at best"
Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"
Negativ: "Verpflegung fehlte kpl"
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "The flight was seamless,appreciated the frequent food and drink service"
Negativ: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Positiv: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Negativ: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Negativ: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Positiv: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Positiv: "On time. Enough leg room even in economy. Staff nice. Good selection of movies. Food was actually tasty"
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Das Essen war ok."
Positiv: "The food was good, along with the service."
Negativ: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Positiv: "Alles bestens"
Negativ: "Nichts zu bemängeln"
Positiv: "Das Flugpersonal war freundlich und verbindlich. Die einzige Ansage aus dem Cockpit war eine Kurzansage: 20 Sek und zwar 20 Minuten vor Landung. Das hat sich überheblich angefühlt. Ist Piloten und Copiloten bewusst, wer deren Gehalt zahlt?!"
Negativ: "Quite satisfiedoverall"
Positiv: "Alles war zu meiner Zufriedenheit"
Positiv: "The crew was helpful and friendly."
Negativ: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Positiv: "Flugpersonal aufmerksam und sehr nett. Etwas warten aufgrund RDS aber ok"
Positiv: "Reibungsloser Ablauf, pünktliche Flugzeiten, guter Service"
Negativ: "I hated that the plane did not wait for me as I have been on plenty of airlines that have waited 5-10 mins to allow for these sort of things to be rectified. thankfully, Lufthansa and United booked me on a plane that left 5 hours later. they even bought me a 10 euro lunch. :), a pass to the , Luftanhsa lounge would have also been a good showing. I asked about this , but was gently denied. the help desk was gracious, which I appreciated. I had an entire row to myself on the United flight to DC, which softened the blow as well but the flight to Munich from IAD was great (2-28-18)"
Positiv: "Der mit Abstand beste Pilot mit dem ich je geflogen bin. Crew auch sehr nett."
Positiv: "Flug leider nicht pünktlich gestartet"
Negativ: "Moved boarding gate without notice"
Positiv: "Flug war gut, daran gibt es nichts zu meckern, LH halt"
Negativ: "Der Service des Buchungsportales eine Katastrophe, weniger als ungenügend und eine bodenlose Frechheit so mit Kunden umzugehen. Besser spendet ihr mehr wie ihr hier verdient"
Positiv: "Der Flug war pünktlich und ist sogar vor seiner Zeit in München angekommen."
Negativ: "Die Landung war etwas hart und der Druckausgleich in der Kabinen war nicht optimal, sodass teilweise die Ohren im Landeanflug wehgetan haben"
Positiv: "Alles wie bekannt & erwartet, sehr gerne wieder :-)"
Negativ: "Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later."
Positiv: "Hospitable service"
Positiv: "Service sehr gut für diesen kurzen Flug, sehr freundliches Personal, unerwartet gab es gratis Getränke und einen Snack, über Gateänderung würde ich informiert"
Positiv: "Pünktlicher Abflug, ruhiger Flug, freundliches Boardpersonal"
Positiv: "Das Personal und der Service waren super. Es blieben keine Wünsche offen. Das Essen auf der ersten Strecke FRAJED war sehr gut."
Negativ: "Das Essen von JED jach ADD war höchstens Economy Class-Niveau und wurde auch so serviert."
1.5 hours req’d to fly “international” to US for a 1 hour flight. Showed up 1+15 prior to takeoff and told the the flight was “closed.” Canada can only be analogized to “girls gone wild.” The COVID “scamdemic” needs to end and Canada keeps perpetuating the fear. Flying on an airline is ass-pain enough, but AirCanada takes it to a new level
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Nostalgic plane ride"
Negativ: "Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space"
Positiv: "Crew was great!"
Negativ: "Flight was delayed 3 hours"
Negativ: "Cancellation with little notice and rebooked on flight two days later."
Positiv: "Guter Service"
Negativ: "Tight cabin on Regional aircraft."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "One of the washrooms was a disgrace! There was vomit or diarrhea or both on the floor and on the top to the toilet seat. No one bothered to clean it up. Also, my wife identified herself to Lufthansa that she has celiac's disease, yet when the food cart came by, she was informed that all she could purchase that was gluten free was nuts. We found out later that there was a fruit and cheese plate available. Also, it seems that there were few items available from the on board menu. Why bother even having a menu if many of the items were not available? Air Canada should be ashamed!"
Positiv: "On time"
Negativ: "Sepeated seating with my wife"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "The hot dinner was good"
Negativ: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
Positiv: "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
Negativ: "Entertainment movie/TV programming was limited (not live television)."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "Why have automated checkin and then still have to wait in massively long line to drop off your luggage. Do it like Jet Blue or Virgin or any of the other airlines.......you show up, auto check in, bag tags, separate line for smart efficient people to drop off their bags and get on with it. Its just so inefficient and puts a complete damper on the trip......maybe curbside checkin also."
Negativ: "The flight was an hour late!"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "The flight itself was good. Service at the end of the flight was the worst ever."
Negativ: "They got in late to lax. Made no apparent effort to get us on alternative airlines or flights. I was rebooked on a flight 24 hours out No help finding hotels, meals or even terminal. It was a codeshare with united but neither would united help in any way because it was booked through air Canada."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
Negativ: "Flight was delayed."
Negativ: "Misinformation and poor scheduling caused us to miss connecting flights both ways! Luggage was delayed for 2 days. Flights were late and cramped. I had to buy one way ticket on another airline or be stuck in Montreal for 3 days."
Positiv: "The flight attendant was trying very hard to comfort passengers with very cheerful attitude. She was a savior of the flight."
Negativ: "The way the ground crew handled the delay such as the way explaining (or lack of) the cause of delay to the passengers after the 5 hour of extra waiting."
Negativ: "There was cold air blowing on our feet the entire flight."
Positiv: "The staff was great and helpful"
Negativ: "Main connecting flight no screens but could use my iPad for to access entertainment. It would be lot useful to supply means peering your pad, even an USB port would be good. Felt sorry for the passengers who didn't have one, but had rent one for $10 to for the entertainment Also from experience the choices was not outstanding"
Positiv: "Zoned boarding"
Negativ: "Food limited and must be purchased. Entertainment must have downloaded app."
Positiv: "Served edible food (not the best quality)"
Negativ: "Uncomfortable; No source of entertainment; No functional charging ports; charges for snacks; some staff seemed rude"
Positiv: "Polite and friendly crew"
Negativ: "Connection was a hectic with staff sending up and down to get our boarding passes. TSA had short lines but long wait and a lot of attitude."
Positiv: "Crew was wonderful I was very glad that the Toronto boarding person recommended that i get on the flight as there were still empty seats -- there were no seats on the next flight that i had been switched to because my bag was on that one (supposedly)..."
Negativ: "My bag was not on the next flight, so i had to get a hotel room for the nite, It was not on the 8/14/16 Sunday morning flight as stated their system; although the Dulles manager was very helpful, my bag was nowhere to be found. Someone drove to Dulles from Va Beach with my car keys -- i was called sunday nite that bag arrived.and would be fedex'd 2-day which put arrival at Wed 8/17/16. Still not here on 8/20/16. Sad and disappointed at how botched the return trip was."
Positiv: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Negativ: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."
Positiv: "Good selection of free movies and shows on board. Some great and helpful flight attendants."
Negativ: "The staff at check in were not overly helpful. We were running late and possibly going to miss our flight and they did not seem willing to help us out at all."
Positiv: "I really liked that there were free in-flight movies/tv and that everyone had their own screens so you could choose what to watch or you could have a map pulled up on the screen to show you how far you have travelled and how much further you have left to travel."
Negativ: "There wasn't any food offered, no free peanuts/pretzels or food to buy. It wasn't the end of the world or anything but it seemed kind of odd to me. It's also a good thing that I had a movie option because if I didn't then my entire flight would have been filled with the sounds of some children's show that was blasting from a parents laptop and could be heard throughout the entire plane. I was really surprised that none of the flight attendants either asked them to turn it down to a reasonable volume or requested that they give the child headphones."
Positiv: "Not much"
Negativ: "No leg room, was actually painfull"
Negativ: "Customs was disorganized and we were sent to the back of the line twice. The people working there didn't know what they were doing. Then our flight was delayed 3 separate times, first 2 hours, then another hour, then another hour. The seats on the plane were made for children. Luckily it was only a 1 1/2 hour flight."
Positiv: "Tickets are cheap"
Negativ: "Poor food, rude crews, small seats"
Negativ: "Terrible all around. About 10 total delays and one on flight delay totalling 7 hours. No information except lies was given the whole time."
Negativ: "Having to pay for wifi onboard is silly."
Negativ: "Everything from customer service to flight."
Negativ: "7 hour delay combined with the most rude airline staff I have ever met."
Positiv: "The service ,the courtesy, and respect. And the flight was smooth. Great crew! Thank you Barbara Caridad Gonzalez"
Negativ: "I could not put my foot up on anything. I had tendon problem. No movie ahhh was boredd. Food was not that great but fine I did have window part but rather not get away from the wing. I don lIke the wING section. . Thank you"
Negativ: "Again, more delays."
Positiv: "This flight left without us due to delayed arrival on Air Canada flight from Seoul to Toronto. The positive was that it was one Air Canada flight I didn't get on."
Negativ: "Due to lack of available options to get to ANY DC area airport before the evening the day after we were supposed to arrive, I accepted going to Philadelphia. That flight was also delayed. From there I rented a car and got home at 3 a.m. instead of 9:45 p.m., about when we would have gotten home on the original flight. If we had waited for the next available flight to the DC area, it would have arrived some time after 2:48 p.m. the day after we were supposed to arrive. I know this because I was told this was the fastest route to DC--before the same Air Canada agent then told me that it was no longer available. A dreadful experience."
Positiv: "It was a quick flight."
Positiv: "Seats were comfortable..."
Negativ: "Plane windows were really dirt... staff was a bit rude..."
Positiv: "Nothing, I was rebooked for next day but was routed with connection through Chicago"
Negativ: "Flight was cancelled due to lack of crew and I was rebooked with a connection through Chigago. while Air Canada provided a room and food vouchers it took 2 hours to get bag and caused significant disruption to my plans. Very displeased."
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Positiv: "The crew was outstanding and the flight on time."
Negativ: "One of the bathrooms was not working properly so everyone had to do with two bathrooms."
Negativ: "The boarding time"
Positiv: "Fast flight. Made it 12 min earlier to the gate."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Negativ: "THERE was NO flight! WTF were you sending me reminders for!!!!! There was complete disruption here, preparing for a surprise flight that did NOT exist!"
Negativ: "Tv did not work, internet to bad"
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Negativ: "Poor communications, no apologies"
Positiv: "Leider verspätet"
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "The seats were comfortable."
Negativ: "I didn't like that they charge for the direct TV and movies. I really think that should be included. The flight was delayed for a minor repair , for inconvenience, I think they should have offered the direct TV free. I didn't see anyone around us buy it. The crew was OK but didn't stand out sharp in their uniforms. I liked the ANA legs of our trip much better."
Positiv: "Free drinks and a snack."
Negativ: "United entertainment app doesn't work on all devices."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "The flight tracker on the Kayak apps is very helpful. Great job!"
Positiv: "Plane arrived early and deplaned early. Crew pushed to serve drinks even though there were bumpy stretches."
Negativ: "In boarding, putting groups 3, 4, and 5 in the same line works poorly. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification."
Positiv: "The price was decent. The plane was delayed by about 20 minutes, and they worked hard to get us on the flight quickly so we could make our connector flights."
Negativ: "For a 5 1/2 hour flight, the only snack we got was one cookie. For the 4 1/2 hour flight, the only snack we got was a very small bag of pretzels. There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless. You have to download their app before the flight starts. I was having issues with the app on the previous flight, so I tried to get help with it before we took off. Our flight attendant acknowledged she heard my question and then just walked off and didn't help me."
Positiv: "I liked the flight attendant, who was kind and courteous."
Negativ: "I hated the plane. I do not feel comfortable on prop planes, especially one held together by duct tape. My son pointed it out to me inside and outside. The plane should be. out of commission."
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Positiv: "I rebooked on another flight very easily! That was excellent"
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "Zero. Literally nothing."
Negativ: "Delayed more than 4 times. And changed gate. Just terrible"
Positiv: "Least expensive and quickest trip"
Negativ: "Not always available on return trip"
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Negativ: "Seperated me from my partner after we originally had assigned seats. Middle seats non reclining - horrible"
Negativ: "We had to return to Newark due to problem with the plane. So we prepared for a crash landing, but there was little information as to how long it would take to land. So we circled for about 1 hour, waiting to crash land, Little information from the cockpit, and the steward was not prepared for the scenario. Upon normal landing, there was no information as to the next step. Disappointing."
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Positiv: "WIFI allowed access to imessage"
Negativ: ""Free" movies and TV didn't work"
Positiv: "Thought it was cool with the screens in the seat even though I didn't use them"
Negativ: "Seats were cramped and the power outlet was to hard to reach since I couldn't see it. I ended up just using my battery pack."
Negativ: "Very limited free entertainment"
Positiv: "Everything went well and we didn't crash. 10/10"
Positiv: "Quick flight and free checked bag."
Negativ: "People took a long time getting off the plane in front of us."
Positiv: "Attendants were nice"
Negativ: "Switched from ANA to an ANA operated by United. I wish we could have stayed with ANA. Legroom was shorter by at least 3 inches, so knees hit seat in front. Made for an uncomfortable flight, reminding me of why non-US carriers are the better way to go"
Positiv: "Great flight friendly person sitting beside me, would like seat towards front but my husband likes sitting in back , we had seats in row 27 & window seat for him he likes looking out. It was very enjoyable. Thank you"
Negativ: "Der Flug wurde um 6-7 Stunden verschoben, so dass ich keinen Anschluss Flug mehr hatte um nach Hause zu kommen. Der Service vor Ort war sehr schlecht, es hatte viel zu wenig Personal. Ich hatte einen freundlichen Helfer am Schalter, aber sein Supervisor hat mich dann ohne zu Fragen einfach irgendwie umgebucht, z.B. ein Tag später, dann mit Übernachtung irgendwo. Die Flüge am selben Tag wurden zuerst gar nicht berücksichtigt, bis ich dann online selber gesucht habe. Schlussendlich hat mir ein Mitarbeiter der Lufthansa geholfen noch einen Flug am gleichen tag zu bekommen. Mein Gepäck ist bis jetzt 48h später noch nicht aufgetaucht. Gesamthaft für United ein sehr schlechter Service!!!"
Negativ: "Entertainment System war defekt und es gab keine Entschädigung."
Positiv: "The low cost of fare. The ease of ticket purchase thru kayak. Convenient e-mail services. United Airlines service was courteous and very handicap friendly."
Positiv: "Leg room. The app had movies. Friendly people. Not crammed with passengers. I FINALLY got a window seat"
Positiv: "Your ground crew and flight crew is very professional. Thank you for an uneventful flight."
Negativ: "Slight delay that was beyond anyone's control. We had a safe and comfortable flight."