Don’t have wheelchair help at gate in SFO, expecting someone on arrival can help to get wheelchair to transport me to the baggage claim area.
Als Alleinreisender ist der Fensterplatz immer blöd, besonders bei eine 3-3-3 Bestuhlung in der Boeing 787-9 in der Economy Class, weil man gleich 2 unbekannte Leute aufscheuchen muss, wenn man zur Toilette will. Sitzbreite und Fußraum sind für einen Langstrecken- Flug gerade noch akzeptabel. Wenn nicht Mitglieder meiner Reisegruppe, die ich in den letzten Tagen kennenlernte neben mir sassen, wäre es schlimmer gewesen.
Flight was delayed because pilots were late. If crew rest is required, then simply change the time of the flight to allow sufficient time for crew rest. A deliberate delay, communicated, would allow the passengers more time as well. Air Canada is either the worst airline or in a serious funk. My last five trips with AC have resulted in lost bags, damaged bags, or delayed fights. Terrible, terrible organization at the moment.
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Lost one of our bags after the debacle in Toronto. Utterly useless.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Negativ: "Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Food, landing, departure. Wonderful aircraft"
Positiv: "Consistent experience that gets you from A to B while providing nice perks (free stame-day standby on the old Rapidair routes)."
Positiv: "Guter Service"
Positiv: "Absolutely nothing."
Negativ: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "My dad didn’t get on the plane because the previous one was late"
Negativ: "Plane delayed for 1 hour...lots of kids, very crowd"
Positiv: "The empty seat beside me"
Negativ: "Poor connections for movies and wifi- broken"
Negativ: "Stewardess seems very annoyed with flight. There was turbulence so the passengers needed to stay seated - a gentleman next to me asked for a glass of water since there was no refreshment service - the stewardess was very short with him. It’s not the passengers fault. I was surprised - usually the staff is a lot more professional than that."
Positiv: "Around $700 air fair for round trip flight to Asia is a good deal."
Negativ: "The flights between Vancouver and Dallas are small and tight, very uncomfortable. Normal carry on csn not fit into overhead bins."
Negativ: "Movie options were extremely limited"
Positiv: "Amazing staff, service, comfort, food, entertainment! Already looking forward to our flight home - the cabin crew was hilarious and so great to have onboard. Love it!"
Negativ: "Only thing I can complain about is that we sat on the ground for over an hour and left 1.5 hours late. We had a layover before our connecting flight so it wasn’t a problem for us."
Negativ: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Staff were friendly and accommodating"
Negativ: "Flight was delayed over 2 hours on New Years Eve and in return, we were given $10 food vouchers... only problem was most things were closed in the airport because it was New Years, and what was open the $10 barely covered it. In flight entertainment wasn’t working properly and frequently cut out. Eventually gave up."
Negativ: "Flight was delayed and I almost missed my connecting flight"
Positiv: "Overall, flights were ok"
Negativ: "4 hour delay in Toronto for our connection."
Positiv: "Affordable and timely."
Negativ: "Hard seats, no room for carry-on luggage, and not even a free cracker."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "i booked the flight in january and keyed in my passport expiration date several times online in the next several months...at the airport, i handed the air canada agent in miami my passport and she booked me and a checked bag through toronto to copenhagen...i went to board my connecting flight in toronto and was told my passport, which expires at the end of august, was no good as i needed to have 3 month left...so they refused to let me board and told me to go see customer service...so i go stand in line for several hours (was only one agent for the first 45 minutes and 10 people in front of me)...one woman going down the line to see what each person's issue was told me that it was my problem, not AC's...and that "we are only responsible for making sure your passport is valid for getting into canada"...i was on my own to find a hotel and a new flight...fortunately a supervisor saw me standing in a daze several minutes later and said that it was AC's mistake for not catching it in miami...so she booked me into a hotel, gave me the address to the US consulate and instructions on how to get an emergency passport...she said that it would be no problem as "this happens all the time"and went ahead and booked me on the next day's flight...so i was able to spend the next day getting the new passport and getting back to the airport to fly out that night, but i lost a day in copenhagen with my family...it seems to me that when flights are booked and passport info, including expiration date, are given, a simple cross check of dates would be easy, and, imho, incumbent upon the carrier taking you there, especially when "it happens all the time"...this was not done on 4 occasions between booking and my trip...there were other issues too which is why i will never fly air canada again and i will never travel though toronto...the return trip through that airport was a nightmare for many passengers."
Positiv: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Negativ: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."
Positiv: "Flignt from Honolulu to Vancouver delayed. Return flight also delayed."
Negativ: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Positiv: "Staff was great."
Negativ: "I avoid rouge at all costs and recommend others to avoid it too. I hate the lack of screens and zero complimentary food. A pretzel would impress me but I relate air canada rouge to delta or united and always have weak experiences compared to other aircrafts."
Positiv: "Nothing because it didn't happen"
Negativ: "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."
Positiv: "I liked the organized boarding process."
Negativ: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Positiv: "It was a mostly empty flight, so there was plenty of space."
Negativ: "The only bathroom was locked for landing, which I understand is a policy, however a woman sitting next to me REALLY had to go, and being at the back of the plane while everyone was leaving, could not go ask for it to be unlocked. I felt bad for her... Also, it was not clearly written or easy to understand where our gate was at Cleveland Hopkins. It was a small flight, but it could have been clearer."
Positiv: "The process was ridiculous to get booked for a flight that morrow and get to hotel"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Positiv: "Flight attendants friendly and helpful."
Negativ: "Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem."
Negativ: "One attendant walked by offering water - nice that they offered water in the middle of the flight. But she didn't even give customers the chance to raise their hands bec she walked by so fast saying "water, water, water." I wasn't even dozing off and I couldn't catch her and I was sitting by the aisle. Dirty bathrooms with doors that don't lock - not just one particular stall but more than one stall."
Positiv: "Better than driving 19.5 hours home comfort wise but much more expensive for 4 people. Would have driven if our stay was more than 10 days."
Negativ: "- Overhead storage was occupied by someone else sitting in a seat rows away so I had to store my carry on under the seat in front of me reducing my leg room even more than the cramped seat."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "They need a better system for boarding. It took forever to get us all on board. And it was hard to hear which zone they were boarding since the passengers were so noisy. there should've been lanes for the different zones so they could usher us all in orderly. It was a chaotic mess without lanes. There was no entertainment if you didn't download their app onto your electronic device. No snacks were offered either. I didn't pay for a meal but it would've been nice to have some pretzels or something like that. The controls for the lights, and attendant call button were on the hand rest. It was very uncomfortable since it was a raised section, and more than once I turned on the light without meaning to do so. I won't fly Air Canada Rouge ever again, if I can help it."
Negativ: "Misinformation and poor scheduling caused us to miss connecting flights both ways! Luggage was delayed for 2 days. Flights were late and cramped. I had to buy one way ticket on another airline or be stuck in Montreal for 3 days."
Positiv: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Negativ: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."
Positiv: "Price was good and flights arrived timely"
Negativ: "It's a typical new aircraft that is crowded when full"
Positiv: "That there were no delays."
Negativ: "I took AC from Toronto to Japan, and Rouge from Japan to Vancouver. There is significant difference in airplane and service."
Positiv: "Ability to charge my iPhone )"