Finde günstige Flüge von Linz nach Florida

Positiv: "Upgrade von Premium auf C"
Negativ: "alles prima"

Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"

Positiv: "stewardessen"
Negativ: "das pathos"

Positiv: "stewardessen"
Negativ: "das Pathos"

Negativ: "Depart on time"

Positiv: "The crew did their best, but the seats were very uncomfortable;.The food was uneatable."
Negativ: "Everything."

Positiv: "Everything very excellent"

Positiv: "Freundliche Crew, auch schon am Boden"

Negativ: "wasserflaschen und cola bûchsen"

Negativ: "Flug war 4 Stunden verspätet"

Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."

Positiv: "The crew"
Negativ: "The served dinner 45 minutes before landing, kind of a waste at that point, 2 hours before landing would have been better. Also, parents need to parent their children instead of letting them bother other travelers while they watch movies."

Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."

Positiv: "Quick and easy flight decent cold sandwiches."

Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."

Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."

Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."

Positiv: "Boarding ist schnell erfolgt"
Negativ: "- Der Flug war 20min zu spät - Als Verpflegung gab es nur ein crosaint aus der Tüte - der Sitz war so durch gesessen das ich ein Metallgestell im Rücken hatte - Das Flugzeug war schon vom älteren Semester"

Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"

Positiv: "Clean and comfortable. Good and friendly service."
Negativ: "Nothing not to like"

Negativ: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"

Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"

Positiv: "Crew war sehr aufmerksam"

Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."

Positiv: "Crew and food."
Negativ: "Entertainment was ok."

Positiv: "Pleasant crew"
Negativ: "No complaints"

Negativ: "Das Essen war ok."

Positiv: "Excellent service, professionalism, and almost no turbulence."

Positiv: "Toller Service, gute Käseschnitte mit Warsteiner. Was will man mehr?"

Positiv: "Es erübrigt sich jeder Kommentar"

Positiv: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
Negativ: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."

Positiv: "Personal war okay aber Flug verspätet"
Negativ: "Essen war ein abgepacktes Salami Brot"

Positiv: "Great entertainment choices"
Negativ: "Boarding by rows or areas would be better than the masses all at once after 1st class and business."

Positiv: "Everything except boarding"
Negativ: "Boarding process was incredibly disorganized"

Negativ: "Delayed in plane almost an hour after landing before being allowed to deplane"

Positiv: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Negativ: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"

Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."

Positiv: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Negativ: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Positiv: "N/A"
Negativ: "It didn't happen"

Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"

Negativ: "Lack of drinking water fountains at the KRK airport"

Positiv: "Boarding war super schnell. Die Stewardessen waren wie immer sehr freundlich und hilfsbereit."
Negativ: "Die Bordansagen waren in gebrochenem deutsch und teilweise sehr wirr. Die Stewardess hat beim Austeilen des Essens/der Getränke ständig Leute vergessen. Ich kam mir vor wie auf einer Kaffeefahrt, ständig Werbung für irgendwas, was man kaufen soll: FlyNet, Boardshop, irgendein Hilfsprojekt."

Positiv: "Crew and entertainment options"
Negativ: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."

Positiv: "Nice crew, good entertainment, efficient flight"
Negativ: "Did not have my gluten free meal available, even thought it was requested with my ticket and confirmed. Made for a very hungry flight."

Positiv: "Sehr freundliches Flugpersonal, hoher Comfort auch in der Economy Class, Vegane Essensoption war sehr gut"

Negativ: "schlechtes catering in business class. service ist absolut unpersönlich. hier stimmt preis Leistung überhaupt nicht"

Positiv: "Getting a text alert so I didn't waste my time going to the airport"
Negativ: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."

Positiv: "Super nettes und freundliches Flugpersonal Verpflegung war top"

Positiv: "Normaler LH Flug"
Negativ: "30 Minuten Verspätung"

Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"

Positiv: "Crew is ok."
Negativ: "Be on time"

Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."

Positiv: "The flight was on time."
Negativ: "The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot."

Negativ: "Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal."

Negativ: "There was no coffee or tea available on the flight"

Positiv: "Guter Service"
Negativ: "Pünktlichkeit"

Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."

Negativ: "Very crowded in the seat...."

Positiv: "I had requested assistance which was excellent."
Negativ: "The small seats"

Positiv: "nothing"
Negativ: "The worst flight I have ever had. I am tall and this large plane was fit only for dwarfs. My knees were jammed into the seat in front of me and I could not move during the 3.5 hour duration. As a result of this experience I will NEVER fly air canada again. From now on it's whatever airline can treat it's customers with dignity."

Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."

Positiv: "Everything except the earbuds"
Negativ: "Earbuds sucked; acoustics off."

Positiv: "The exact timing going and coming"
Negativ: "After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage"

Positiv: "Flight late seats have no leg room it’s what one pays for for rouge flights though"

Positiv: "Gast boarding."
Negativ: "Charging for bags twice and then allowing people to have frwe bags cause of ovER flow. I was charged twice 21 us and 26cdn."

Positiv: "I like the courteous crew members, very cordial & attentive."
Negativ: "The long wait on the aircraft after all passengers and crew were on board waiting for the oxygen tank to arrive."

Negativ: "it took so long to taxi and get off the plane. it wasnt a full flight and it took 30 minutes to get off the plane after landing"

Positiv: "I liked how friendly and efficient the crew was"
Negativ: "I didn't like how there was no movie available to watch and/or no free wifi"

Negativ: "Air Canada Rouge is a nasty way to travel. In a standard seat, there is enough room for a very small adult/ child. If you are 6ft tall or more, you are going to be in trouble. If Air Canada gave an extra 3 inches of space for your knees between the seat in front of your own seat, everything else would be bearable. Corporate greed drives jamming in as many seats as humanly possible to ensure that you know how a sardine in a can feels. I am not sure why Air Canada feels justified in charging extra money for a bulkhead seat just so a customer can have a "normal" experience travelling. I would recommend every Air Canada exec goes for a ride on a Rouge Cattle Car to see how enjoyable it is."

Positiv: "My goal was to get a flight for a reasonable price. I got that and had great entertainment with the Air Canada app as well."
Negativ: "No complaints."

Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."

Positiv: "On time"
Negativ: "Seats very uncomfortable."

Positiv: "The crew was friendly. Boarded on time."
Negativ: "No more free drink."

Positiv: "Handled well despite delays"
Negativ: "Connection was slow and ground team seemed over whelmed in pre clearance."

Negativ: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"

Negativ: "After taking Air Canada to Toronto, this Air Canada flight from Toronto to Orlando was a shock- no back-of-seat tv screens, no entertainment choice, no meals provided, less space, less comfortable."

Positiv: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Negativ: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."

Negativ: "Horrible, the most uncomfortable plain I ever been to"

Positiv: "Nothing."
Negativ: "Dirty, old smelly plane. Compartments for suitcases were ridiculously small. Staff was rude and unprofessional. Used Air Canada for my trip to Toronto as well, flight was delayed 2 hours and I wasn't notified even though I signed up for the notifications."

Positiv: "My flight from Orlando to Montreal was comfortable and convenient. Boarding went smoothly."
Negativ: "The overhead bins were surprisingly small so take that into consideration when packing your carry on. Staff was tolerable but not particularly polite or welcoming."

Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."

Positiv: "I arrived where I needed to be, safely."
Negativ: "It might be possible to get good reviews for a flight that takes off two and a half hours late so that everybody misses dinner and gets to bed late (and forty-five minutes to get my bag didn't help matters). But you're not going to get them if you won't even tell your customers why the flight was delayed."

Positiv: "The flight was half empty so was able to have a role to myself"
Negativ: "Air Canada Rouge should be renamed Air Canada Rude. Employees are very un-friendly; Seat design on the plane is the most uncomfortable of any airline out there. Very close to each other and very little padding on cushion of seat. Dirty plane; don’t think they serviced it between flights, garbage in each seat pouch. Very cold on flight, crew did not regulate the climate control. Too many unnecessary announcements both in English then French. Each announcement seemed like it lasted about 10 minutes which no one listen. So much for trying to watch a movie that pauses every time the crew feels the needs to talk. Sat at gate for 30 minutes pass departure time without any explanation until right before we departed (waiting on passengers from late arriving flights). At lease they could have told us. Anyhow this is not the Air Canada of old. Air Canada Rouge shows no signs that they care about the comfort of their passengers."

Positiv: "Our flights were changed weeks prior to departure and Air Canada was very prompt with giving me all of the new flight information."

Positiv: "Late, no food"

Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"

Positiv: "Getting off the plane"
Negativ: "Being blasted through my headphones by the captains announcements indifferent cabin crew. How poorly boarding was managed by AC. There was absolutely no effort made to enhance a boring flight with food or drink unless you paid for it.I guess AC does not consider it an international flight from the US to CA and visa versa which saves them a lot of money and works only in their favor. Why I,m even bothering to fill this in."

Positiv: "everything was perfect"

Positiv: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"

Positiv: "The crew was very accommodating of the negative situation my boyfriend was in. He was suffering from food poisoning from the previous flight and was unable to hold it in before the plane took off. They were very gracious with making sure that he had sufficient vomit bags and after the fasten seat belt light turned off, they allowed him to move seats in order to sit closer to the bathrooms. While this was a very difficult journey for him, the crew made it slightly more bearable."

Negativ: "The cabin was dirty. The staff was not friendly. The cabin was freezing cold. The checking in system was not pleasant. We got the the airport 2.5 hours early and barely made it to the gate on time."

Positiv: "The app with the movies and tv shows. The non stop flight to Canada. The electronic check in option at the Ontario Airport. The email I received reminding me about the flight The small aircraft on the way from Orlando to Canada The size of the restroom on the plane back from Ontario to Canada. I am pregnant so that extra room to stretch is great. The fast service when retrieving my luggage."
Negativ: "My flight back was delayed 2 hours. There were screaming kids on the plane. The flight status on the main screen on the airport reflected a different time than the app."

Negativ: "Overbooked and was removed from flight without notice. Was flown to Newark, NJ instead. The next plane was broken and had to disembark. Got home 8 hours late, after 2am, and had to pay for transportation from airport because prearranged transportation was no longer available. Plane was dirty and staff was rude."

Positiv: "Crew was very friendly."
Negativ: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."

Positiv: "Got upgrade"
Negativ: "Delayed 1 hour , totally full"

Positiv: "The flight attendants were very nice."
Negativ: "flight attendants were not very helpful."

Positiv: "Crew and staff on board aircraft were very friendly"
Negativ: "Checking in process in Toronto was a mad house. No organization and extremely slow! The aircraft was very crammed and very stuffy. I'm allergic to dust and I coughed the whole 2 and a half hour flight. The legroom is horrible. I'm 5'7" and my knees were pressed up against the seat in front of me. Definitely first and last time flying w/ Air Canada"

Positiv: "My passport was stolen in the airport and aircanada was very good to me."
Negativ: "I loved everything"

Positiv: "Flight arrived 30 minutes early!"

Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"

Positiv: "Poor"

Positiv: "Great service and very polite staff"
Negativ: "Cleanliness"

Negativ: "Pünktlich"

Negativ: "Glad we were able to watch a movie"

Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"

Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"

Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""

Positiv: "Pilot was informative. We were delayed because we had to wait in line for our plane to get de-iced"
Negativ: "Not sure but I think the WiFi wasn’t working? I know #firstworldproblems right?"

Negativ: "Snack"

Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."

Positiv: "I liked everything was excellent"
Negativ: "There was a 10 minutes delay"

Positiv: "Quick, not overcrowded"
Negativ: "WiFi didn’t work when I paid for it"

Positiv: "The bathroom sign that shows if it is busy without going there"

Positiv: "Leider verspätet"

Positiv: "Everything"
Negativ: "N/A"

Negativ: "There was three hour deley because the pliain didn't arrive on time."

Positiv: "Almost everything"
Negativ: "We got off the airplane from Singapore to Houston. We almost missed the fight from Houston to Tampa because we didn't have enough time"

Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"

Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"

Positiv: "The food was better then on many airlines"
Negativ: "The staff could have been more friendly"

Negativ: "Video monitor inop and the audio on next passenger inop."

Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."

Positiv: "Made up time for delayed departure"
Negativ: "So cramped. Sat next to very obese person....spilled onto my seat"

Negativ: "They ran out of the food I wanted"

Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"

Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"

Positiv: "On time"
Negativ: "Not comfortable"

Positiv: "Nothing"
Negativ: "Everything"

Positiv: "Nothing"
Negativ: "Everything"

Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"

Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"

Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."

Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."

Positiv: "Coffee with cookies!"

Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."

Positiv: "Nothing"
Negativ: "Not sitting by my wife."

Negativ: "Nothing"

Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"

Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"

Positiv: "Could have basic viewing for free like other airlines."

Positiv: "On-time"
Negativ: "Kids screaming and kicking behind me the whole time"

Positiv: "We arrived on time"
Negativ: "Gate attendant was crabby We sat on plane for an hour due to a matienance delay"

Positiv: "Everything went well and we didn't crash. 10/10"

Positiv: "Landed on time"
Negativ: "Changed gate to another terminal at the last minute, we made it on time buy with an infant and a toddler taking a bus in a raining day was tough."

Negativ: "No food on plane only a tiny bag of snacks"

Positiv: "Eh"
Negativ: "Delays!"

Negativ: "My trip was for my dad's quadruple bypass surgery and the date was changed. I was told by Price Line I would need to pay $400 as fee to change my trip. I received your email so I contacted United directly and they said there was a $200 fee which could be reimbursed since it was a medical situation."

Negativ: "Delays"

Positiv: "Captain... smooth landing"
Negativ: "Gate attendants were crabby and not very helpful."