The flight crew was excellent, They lost 10% of the luggage 🧳 for the flight. We were in Hong Kong for 3 days without anything but our carry-on items. It happens...
The gnocchi (and the tomato sauce) was dry !
Als Alleinreisender ist der Fensterplatz immer blöd, besonders bei eine 3-3-3 Bestuhlung in der Boeing 787-9 in der Economy Class, weil man gleich 2 unbekannte Leute aufscheuchen muss, wenn man zur Toilette will. Sitzbreite und Fußraum sind für einen Langstrecken- Flug gerade noch akzeptabel. Wenn nicht Mitglieder meiner Reisegruppe, die ich in den letzten Tagen kennenlernte neben mir sassen, wäre es schlimmer gewesen.
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "The flight was late arriving, so consequently we had to pay a taxi to hotel, as shuttle had finished for the night. Air Canada staff let people know 10 mins prior to boarding that we needed the app to view movies in-flight. Most people couldn't download quick enough, & airport Wifi was not optimal"
Positiv: "Guter Service"
Positiv: "Absolutely nothing."
Negativ: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Thank goodness there was lots of room on this plane, makes it much nicer"
Negativ: "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."
Negativ: "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."
Positiv: "The comfort in side the plane and quiet drive"
Negativ: "The 5 hours waiting time at the Toronto airport. It really was hard to endure."
Negativ: "Never happened. See above"
Positiv: "Smooth from beginning to end, from checking bags, boarding and exiting. The crew was very pleasant and professional and I liked the option to watch movies on the trip"
Negativ: "I paid for wifi and it didn't really work"
Negativ: "Again very disappointed. No food, no flight monitoring and no tv access. Felt very "cheep". Cop o see idea far far better."
Positiv: "The attendants were very helpful and everything was orderly. For the price it was a very good flight."
Negativ: "No individual entertainment on an eight hour flight."
Positiv: "Flight was ok overall. Staff were nice."
Negativ: "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"
Negativ: "Delay in YUL...5 mins turned into 60...almost missed travel in SJO to final destination"
Positiv: "Once on plane all OK"
Negativ: "Check in unhelpful to being rude by ignoring people and avoiding getting advice from higher ups. Worst service I Have experienced in 60 years of air flight three times a year ,at least"
Negativ: "Originating flight got delayed . Air Canada simply declined to accommodate in the next available flight even though I had single ticket with Air Canada and AIr India completing the final sector from Delhi to Bhopal and back."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Everything else was great"
Negativ: "No movies"
Positiv: "Disable passenger here. They were very helpful and accommodating"
Positiv: "We were given a $10 meal voucher in Toronto for the 2hr delay, nothing was done for us in windsor after waiting close to 5 hours."
Negativ: "Flight was delayed from Windsor to Toronto for hours the. Again from Toronto to San José."
Positiv: "Seats were fairly comfortable. Crew on flight from Toronto to San Jose were friendly. Crew on home flight very aloof."
Negativ: "Did not know you should pre book food. They ran out. Very frustrating. Said they had breakfast food and snacks. All that was left by the time they got to our seats were chips and nuts. And they didn’t seem to care. Entertainment worked better on way back. Could not get it going on way there, even with crew assistance. Line ups for check in in San Jose were crazy. Over 40 minutes."
Negativ: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."
Positiv: "we had a very good seating distance in row 15"
Negativ: "the cabin service was simply bad: very limited meal offerings, drinks were not cold, flight attendants were pretty arrogant."
Negativ: "Information provided on delays was limited and information on connecting by flights was incorrect"
Negativ: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed"
Positiv: "Flight was nice and quick."
Negativ: "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."
Positiv: "On board food acceptable"
Negativ: "Entertainment system wifi connection kept dropping. Crew were oblivious to the issue and unable to address."
Positiv: "Comfortable flight"
Negativ: "Food was average"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Efficient crew as with the first flight I had, consistent service."
Negativ: "I don’t know if it’s the Vancouver-Mexico route or if it’s the seats but there’s just something difficult about it. First time I flew into Vancouver I was exhausted which makes sense as I had to fall out of bed at 3am, but this time I was awake and well rested and it still felt draining (which generally doesn’t happen to me with flights). Maybe it’s the leg space and the seats? Not sure. Could also be the odd time zone crossing."
Positiv: "Flight went fine - we got where we needed to get"
Negativ: "Very cramped and fairly uncomfortable. Boarding was a free-for-all."
Positiv: "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
Negativ: "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "female captain"
Negativ: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."
Positiv: "Nice interior. Free movies."
Negativ: "Air Canada is always delayed."
Positiv: "The flight went basically smoothly and we arrived on time."
Negativ: "On our flight from Toronto to Barbados a flight attendant named Miranda was so incredibly rude. She was not helpful and would not even styamptt o smile. I could not believe how she treated the passengers. Our airplane was dirty and on both flights I found food in the pouch on the pack of the seat in front of me. There was no food served and when I asked for a hot tea when the beverage cart came around miranda gave me cold water. Not impressed st all."
Negativ: "My flight from Milan was 1 1/2 hr late but before landing it was announced that our seats on the connecting flight was "protected". I got to my gate 40 min. before takeoff (it was 15 min. delayed). Upon boarding I was told my seat was given away. They assumed I would miss my flight. I had to wait another 4 hr. to board a flight to Vancouver BC leaving 11pm. I had to go to a hotel at 2 am and take a 8:50 am flight to PDX. Before boarding I was again stopped because my ticket didn't have the proper security stamp. The agent there was extremely rude and condescending. This was a terrible experience!"
Positiv: "Nice and professional crew."
Negativ: "Customer service not very helpful. My luggage did not make connecting flight and was late arriving to destination. There was not any sense of urgency in getting my luggage to me quickly. I had to call several times for results. I did not have my luggage for more than 24 hours and nothing was done to compensate me in having to purchase basic necessities such as hygienic items."
Positiv: "Aircraft was very comfortable and up to date"
Negativ: "Both dinner and breakfast were so bad as to be a joke. Tasteless chicken on pasta with a miserable little salad for dinner. Breakfast far worse, the 'continental breakfast' being a slice of banana loaf or something similar in plastic film and a pathetically small yoghurt. Crew didn't even serve pour row coffee or tea, totally overlooked us. My next flight was with SAA to Johannesburg - infinitely better food and attitude. Not that I expect this eeview to make any imnpression on Air Canada. THey are beyond help and frankly I don't care as I won't fly with them again."
Negativ: "This plane doesn't have comfort absolutely. I'm a tall man and all three hours of flight I was sitting with open legs Entertainment? You will not have it if your phone wasn't charged. You have to use own phone for watching movies or rent aircanada's tablet"
Negativ: "It was canceled"