Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Upgrade von Premium auf C"
Negativ: "alles prima"
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Negativ: "Verspätetes Boarding früher ansagen."
Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."
Negativ: "das Pathos"
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Positiv: "Kayak would not allow me to change the ticket - referred me to FlyUs. Horrible customer service. I needed to return on Sat Jun 15 not Sun Jun 16. Would not give refund (i agreed to that when buying) but would not refund the tax, which i feel legally they have to do."
Negativ: "Won't be using FlyUs or Kayak again for future purchases. Will go to the airlines directly. Too much red tape and horrible customer service for me to do this anymore. I fly a lot and have over 20,000 miles with Kayak, but those days are over."
Positiv: "Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage."
Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Personal war sehr freundlich"
Negativ: "Sitzplatz wurde ohne Nachfrage abgegeben Gürtelschnalle mit Kaugummi versehen Boarding wegen scanvorgang und Türöffner extrem langsam"
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Positiv: "The crew was very accommodating. Entertainment was good."
Negativ: "I wasn't aware beforehand that I could request a dairy free meal."
Positiv: "Very attentive flight attendants. Two meals served and liquid refreshments offerred multiple times. Entertainment options were great! And patient fellow passengers who listened to a kid scream for most of 9 hours."
Negativ: "Paid for Wifi. Marginal performance at best."
Positiv: "We purchased seats with extra legroom and it was very, very much worth it. My husband is 6 foot four and he was able to stretch out his legs comfortably. Seats are not uncomfortable, which is different from some airlines we’ve been on, and we really like the adjustable headrest where the sides can be flipped up to keep your head from rolling around while snoozing. We like that the silverware is actually metal instead of plastic!"
Negativ: "The screen that folded out of the armrest was so small that watching a movie on it gave us a headache. The furst meal/lunch was so-so. Personally I would prefer a mixed fresh salad with a little bit of ham or chicken on top instead of the attempt at a hot mushy entree. The second meal/dinner was Similar to a hot pocket. The bread and the filling was pretty tasteless. Why not just have a healthy fruit bowl? Would have liked to see some English language reading material in the seat back pocket – it appeared to be only German language. Alternatively, it would be great if the flight attendants could offer non-German language reading materials upon request."
Negativ: "Von drei Flügen auf der Strecke Bali-FRA war einer von Lufthansa ausgeführt und der einzige verspätete gewesen. Leistung - OK, mehr kann ich nicht sagen."
Positiv: "Overall, a good flight, slightly earlier than schedule, well informed by the pilot"
Negativ: "The food was not up to par for Lufthansa (plane food). The choice was barbecue chicken or vegetarian pizza. I asked for vegetarian pizza. Not sure what I had, as it did not taste like BBQ chicken, and it did not look like the food my neighbor had (which looked like 2 mini pizzas). I chose not to complain about my food. It appeared passengers were keeping the cabin crew very busy. By taste, I could not tell what it was and I could only eat half. Not usual for Lufthansa food."
Positiv: "The facilities were really great!"
Negativ: "The food - it was in VERY small quantity"
Negativ: "Das Essen war ok."
Positiv: "Hospitality and attitude of crew Food"
Negativ: "Cramped economy seats including leg space"
Positiv: "the service with lufthansa is great. I always enjoy my flight with lufthansa"
Positiv: "Courteous staff. Great movies. Good food."
Positiv: "Responsive and kind crew"
Negativ: "Always need more room without extra cost. Why have classes of passengers? Why not spread the space equally and allow all to be comfortable on international flights? All tickets one price?"
Positiv: "Verpflegung am Board war gut und Personal sehr freundlich gewesen. Sehr schnelle und kompetente Abwicklung beim Boarding."
Negativ: "Die Verspätung ist natürlich immer nicht gut, aber für uns war dies kein Problem gewesen. In 99 Prozent kann auch die Crew sehr wenig dafür."
Positiv: "Personal war okay aber Flug verspätet"
Negativ: "Essen war ein abgepacktes Salami Brot"
Negativ: "Sehr unaufmerksames Personal. Essen wurde vergessen, Amenity Kit fehlte"
Positiv: "Loved the service both flying to and from Europe. Enjoyed the free inflight entertainment, blanket and pillow, and meals/snacks we were given."
Negativ: "Again the ease of getting boarding passes for all travelers."
Positiv: "Crew was excellent."
Negativ: "Lots of entertainment options but most were pretty dated and stale"
Positiv: "Flugpersonal war nett"
Positiv: "Great, polite, and well dressed flight attendants. All flight attendants treated us with care, they were kind, and provided exceptional service."
Positiv: "on time Family Check in that the flight was not booked out"
Positiv: "Sehr freundliches Flugpersonal, hoher Comfort auch in der Economy Class, Vegane Essensoption war sehr gut"
Negativ: "There were 7 families each with multiple young children who screamed and misbehaved the whole trip. After complaining, the staff did nothing. Bad trip!"
Positiv: "The boarding procedure was fast and efficient. There was almost no waiting in line and the crew got the plane ready in minutes. Entertainment and food on the flight were both pretty good."
Negativ: "Seats were not too comfortable. For long flights like this one, they could really use a bit wider and softer seats."
Positiv: "Good choice of movies."
Negativ: "The tightness of the seat arrangement when the row ahead reclined is extremely awkward. We are not large people but getting over the aisle armrest was very difficult to maneuver to avoid injury (falling). The security in Munich was upsetting in that one man yelled at me , "Get it out! Get it out! Get it out! because I put my electronics in one of the bins before my husband. I was confused as to what I had supposedly done and I said, "This is my husband" (who was removing his shoes) and this man's reply was "I didn't know that". We were not trying to cause trouble and we cannot understand why he had to yell."
Positiv: "Flugpersonal aufmerksam und sehr nett. Etwas warten aufgrund RDS aber ok"
Wish they could board by zones in Punta Cana. Priority Boarding is not recognized. Almost a free for all. Not really Air Canada’s fault.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "The seats hurt to sit in for long than a couple hours."
Positiv: "Flight was on time. Boarding was quick."
Positiv: "Guter Service"
Positiv: "Everything else"
Negativ: "Was cold on plane"
Positiv: "There was a particularly great flight attendant. I wish I got her name but she was really helpful and pleasant."
Negativ: "The crackers that came with my cheese plate meal were rancid."
Negativ: "The flight was as usual delayed. It has become usual scenario to loose connecting flights from London."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Smooth as you like"
Positiv: "90 minutes"
Negativ: "90 minutes"
Positiv: "Entertaintment system was good. I was happy with the selection of movies and last releases. No delays in flights which was a plus."
Negativ: "Food was terrible. Portions were small, we were given a KitKat for dessert. No side salad or anything. No headphones were given prior to the flight. Long haul flights should always provide these. Most of the flight wasn’t Lufthansa but Air Canada instead. This should be advertised properly as I had no idea."
Negativ: "Flight wad delayed without letting me know anything for next schedule. and staff was non cooperative."
Positiv: "It was on time, both going and return."
Negativ: "Food was terrible, the worst I had in flying with air Canada."
Positiv: "The flight itself was ok."
Negativ: "The flight was delayed, and still late, I missed my pick up and had to get home by taxi. It was raining when we arrive, and they was no taxi available at 3am.so we were standing outside the terminal in the cold."
Negativ: "First time flying with Air Canada, mixups from the start of the journey until I finally got on my connecting flight"
Positiv: "Great Service."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Will use again"
Negativ: "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."
Positiv: "Due to late arrival of earlier flight employees were on hand to personally assist with our boarding. Plenty of liquids offered to keep hydrated. Lactose free meal had plenty of fresh fruit. Flight attendants were friendly and helpful. On time flight made further connection easy."
Negativ: "Bathrooms tend to get very dirty with the over use on longer flights. The bathrooms need the occasional inflight cleaning."
Positiv: "Friendly crew and clean aircraft. Typical airplane food and free-for-all boarding process."
Negativ: "No TV on plane for a 9 hour flight. No one wants to watch entire movies on their phone. Not comfortable. Seats are cramped and could feel the knees of the passenger behind me pressing into my back for 9 hours."
Negativ: "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
Positiv: "Getting off the plane."
Negativ: "My flight was delayed and that's understandable, my luggage however was lost and I was not fully informed about the delayed luggage process with Air Canada. Now I will be at least 4, maybe even 5 days without my luggage at an international destination."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Nice plane and crew."
Negativ: "Our flight was delayed by 3 hours. The delay was announced after we had boarded and sat in the plane. Not acceptable. For the delay all that was served was water after about an hour, and pretzels and soft drink after two hours. Not acceptable."
Negativ: "Nice flight. A bit of delay, otherwise everything was fine as always :)"
Negativ: "Our flights were switched twice. Ended up paying for seats on an added interim flight to Chicago. Not good. Do not like surprises."
Negativ: "It was 3am and my boarding pass wasn't bright enough on my phone. Instead of politely asking me to go print out my boarding pass at the check in stations, she yelled at me and told me I was holding up the line"
Positiv: "Plane was clean and entertainment was great. Crew was good."
Negativ: "Boarding process has more than 50 people in line to attend all flights and I almost loose mine. Need to run to the gate because of lack of organization."
Negativ: "boarding was very painful , stood in line for over a hour to check suitcase . by time luggage was checked and i went through security the plane was boarding. i found luggage was damaged after i returned home. i then had to spend hours on chat to report damage and get a ref number, i then had to drive back to the airport for someone to see the damage and give me paper work. i now have to drive to thornhill to bring suitcase to see if can get repaired. plus i had to pay for parking at the airport. no satisfied with air canada at all."
Negativ: "Seats tight, very little leg room or room at all to move. Can't believe we now have to pay for a meal and to check our luggage! Male at departure gate in Palm Beach kept making announcement which could not be understood as he spoke very rapidly and unclear. Flight was delayed 45 minutes."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "The crew was very friendly and attentive."
Positiv: "friendly crew"
Negativ: "delayed flight"
Positiv: "Got an upgraded seat without asking for it due to overbooking."
Negativ: "Checking was more complicated than necessary. Was asked to use the machine to check in even though I made it clear I wanted to use the counter and there were only a few people waiting. Didn't get to watch a movie as I wasn't told you need to download the apps before getting on the plane."
Positiv: "Comfortable ride and on time"
Negativ: "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."
Positiv: "Boarded on time. Left on time. Arrived earlier than estimated. Excellent flight crew service."
Positiv: "One of the flight attendant saw I needed help holding my second big bag while I was putting my carry on in and she held it for me without me asking and helped me find my seat, it was very stress relieving for me, and I really appreciated that. She was also very nice to everybody."
Negativ: "I had a sprite and the amount was very little, I feel like the cups have got smaller. But that's not a big deal"
Positiv: "Your service was good."
Negativ: "The outcome was not. They would not allow me to board the plane b/c I didn't have a valid passport. I grew up in Canada & over the years have crossed the border in both directions & never needed a passport. Could you be more diligent in letting people know this."
Positiv: "Got upgrade"
Negativ: "Delayed 1 hour , totally full"
Negativ: "AC Ticket attendants were unbelievably rude."
Negativ: "Delays,multiple gate changes, poor waiting areas for express flights!!!"
Positiv: "The only thing I liked about my flight to Dublin was the fact that we arrived in the correct city."
Negativ: "Once again I found the air Canada staff unaccommodating, un-attentive and basically indifferent to the aircraft's guest. In addition I tried 4 electrical outlets on the aircraft before finding one that worked and the reading lights never did work. I would never recommend this airline."