Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
Great service great food and drink
Food choices were rather poor. Pasta, which is what they seem to serve now in Economy was tasteless.
I Like Everything, I like flying Lufthansa, and I like the food in Lufthansa, Thank You very much for everything 🙏
Exzellenter, professioneller Service.
On time and even earlier arrival!! The food is poor and really a downer, LH was never a great but now they hit a new low point…
Cabin crew was terrific, even though they didn't come through the aisles enough between meal service to offer water or drinks. The quantity of video entertainment available was great, but the video screen was not good quality. Food served was sub-par for international business class. Absolutely no snacks were available between meal services, so i suggest bringing something in your carry-on. Most other airlines have some snacks such as small sandwiches, cookies, candy, fruit, or chips available for pickup at the gallery areas on intercontinental flights in business class.
Positiv: "Flug war ok"
Negativ: "Parken auf Aussenposition. Obwohl kaum Flüge stattgefunden haben. Keine Treppe zum Aussteigen. 10 bos 15 minuten gewartet. Gepäck kamm dann 40 Minuten nach Landung am Band an. Unakzeptabel. Keib Wort warum. Passagiere sind offensichrlich nicht so wichtig"
Negativ: "unkkomfortable C Class"
Positiv: "Upgrade von Premium auf C"
Negativ: "alles prima"
Negativ: "Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren. Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein. Sehr enttäuschend und beängstigend. Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl."
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"
Negativ: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."
Positiv: "Very Organised and punctual"
Negativ: "das Pathos"
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Negativ: "Better Communication from Lufthansa"
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"
Positiv: "Flight was ontime"
Negativ: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"
Positiv: "The flight attendants were wonderful."
Negativ: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Negativ: "Flug war 4 Stunden verspätet"
Negativ: "Boarding by rows would avoid people rushing to line up ahead of time."
Positiv: "The crew was great and the snacks provided were delicious!"
Negativ: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Positiv: "Soweit ok für die kurze Strecke"
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Positiv: "Large entertainment variety"
Negativ: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."
Positiv: "Crew war sehr aufmerksam"
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Negativ: "One of the female flight attendants got impatient with a few passengers."
Positiv: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Negativ: "I still think it makes more sense to board the seats in the back of the plane before those further forward. It is difficult to get past the people who stand in the aisle or take forever to try to put their bag in the overhead bin."
Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"
Positiv: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Negativ: "Sehr unaufmerksames Personal. Essen wurde vergessen, Amenity Kit fehlte"
Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"
Positiv: "All good"
Positiv: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."
Positiv: "Das Flugpersonal war sehr zuvorkommend aufgrund der 20 minütigen Verspätung"
Positiv: "Das Flugpersonal war sehr freundlich, das Essen war in Ordnung, die Filmauswahl war sehr gut."
Negativ: "Leider war es sehr eng in der Economy Class und relativ laut aufgrund einiger Kinder."
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Great comfort and entertainment in business class Food was fine but it seemed like eating dinner at 10 in the morning
Negativ: "Prefer PBI we use FLL when there is no flight available from or to PBI"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "fast efficient boarding.. quick flight..comfortable"
Positiv: "compliance in the boarding"
Negativ: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
Positiv: "Guter Service"
Negativ: "Held on the plane for 3 hours while waiting to de-ice"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "First trip with AerLingus. It was late by 40 minutes. When we finally boarded they made a comment we were right on time when we most definitely were not. Then on the flight the only beverage service was almost non-existent because the flight attendants rush by rather than actually wanting to give anyone a beverage. Several people including me had connecting flights yet no one bothered to help us get to them on time. I barely made it to mine but several people probably did not as we got there 5 minutes before their flights were to take off."
Negativ: "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."
Positiv: "Flights left at the scheduled time"
Negativ: "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "My seat was GTE. I didnt know till the last minute if I will be able to get on a plane. How does the airline decide which passenger won't have an assigned seat? Is it legal to overbook a flight? There was something wrong with a plane which caused a chain of delayes, that I can kind of understand but wouldn't like to be on standby ever again, too stressful."
Negativ: "waited at the airport when landed for 2 hours"
Positiv: "Crew was nice."
Negativ: "Just before boarding it was announced that there would be no hot water on board and passengers should try to run and get a coffee at the airport. 5 hour flight ahead. I didn't have free hand to carry a coffee on board.So no coffee or tea. Also no water in the bathrooms! All meals for purchase were not loaded so no veggies or any gluten free options for purchase. Wanted to buy Duty Free and was told that it wasn't loaded either for some reason. The cabin was a bit cool and after 4 hours of cold drinks I was a bit chilled and asked for a blanket only to discover that they only sell them to the passengers. Then I got the giggles as they thanked us for choosing Air Canada voted number one airline in North America. Hilarious!!!"
Negativ: "Food was hilariously repulsive. Shared photos far and wide on social media."
Positiv: "squeeze me into an earlier flight"
Negativ: "Everything good."
Negativ: "Boarding desk woman was really cranky. Telling passengers to remain seated unless their zone wasn’t called. On board WiFi didn’t work so no entertainment. Hate that I have to pay extra to get normal leg room. The standard seats are brutal and the paid seats not much better."
Positiv: "2 of the 3 flight attendants were pleasant. The third, male, I didn't find very helpful, especially when storing my carry on in the overhead compartment."
Negativ: "The male flight attendant's customer service skills could use some work. When I booked this flight on Kayak, one price was listed but when paying there was an additional cost for the seat and I wasn't given the option of paying for a less expensive seat."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "30 min for baggage claim"
Negativ: "Gates changes a lot and no announcement is made"
Positiv: "The counter employees as well as the people who helped me navigate the airport ( I am disabled) were very helpful."
Negativ: "The crew on the plane seemed very overburdened and somewhat annoyed by passengers. Maybe they were having a challenging day. I don't know. I didn't even want to ask for a glass of water."
Positiv: "Low fare"
Negativ: "Flight delayed initially due to weather. When weather cleared flight delayed half hour because they could not find the pilot."
Negativ: "Flight was delayed both lengths. We have been offered one cup of water and no other drinks on 8 hours flight from Toronto to Budapest! There were no flight attendants asking us if we need anything. We had to wait 1 hour and 20 minutes at Budapest airport for our luggage."
Positiv: "Smooth ride. Friendly and professional crew."
Negativ: "Very uncomfortable seats. Wasn't able to recline seat because the passager behind complained that the seat was in her face."
Negativ: "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
Positiv: "One kind guy at air Canada in Toronto who was very helpful considering the lack of help from every one else. Arrived at 2 in morning exhausted."
Negativ: "Attitude of staff"
Positiv: "Boarding on time"
Negativ: "Problems with entertainment"
Positiv: "Each had own entertainment screen per passenger"
Negativ: "My luggage was left in Houston and that was very inconvenience. And it took a day and a half before it came."
Negativ: "They cancelled the flight after we were on the runway."
Positiv: "The flight was no cancel because the weather"
Negativ: "Waiting too much after landing in LGA"
Negativ: "There was a 90min delay on all flights going to toronto due to construction in toronto yet air canada (knowing this) boarded everyone on time anyway and made us sit on the runway for over an hour. They could have left us in the lounge until they were ready. Parents with babies do not appreciate such thoughtlessness. But hey, as far as air canada was concerned, they left the gate on time."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "I arrived where I needed to be, safely."
Negativ: "It might be possible to get good reviews for a flight that takes off two and a half hours late so that everybody misses dinner and gets to bed late (and forty-five minutes to get my bag didn't help matters). But you're not going to get them if you won't even tell your customers why the flight was delayed."
Positiv: "The crew tried to be nice."
Negativ: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "My flight was on time"
Positiv: "I thought the crew was awesome. Very friendly, but the bathrooms definitely needed to be taken care of. SO dirty."
Negativ: "TV wasn't working at all which made for a very long flight! Food selection ran out. I felt like the plane was old and outdated."
Negativ: "We did not make this flight due to the first flight being over an hour late. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Positiv: "On time. Pleasant crew. Skilled pilot. Online check-in email came in time to allow check in."
Negativ: "More than pretzel would be nice"
Positiv: "Everything was good."
Negativ: "No issues"
Negativ: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Negativ: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."
Positiv: "Ok so I download the app and horrible content. Not alot of options and then you have to rent an iPad? They should b giving.those.out free"
Positiv: "Staff and food"
Negativ: "We lost one of our bags"
Negativ: "There was no in seat screens for entertainment. Space was much more cramped than other Air canada flight we had. Knees were against seat in front. No snacks provided only drinks. Food was available for purchase."
Positiv: "The seating is too squished.If you have long legs, their toast"