Positiv: "The crew were good and very pleasant."
Negativ: "The food was pretty gross. I don't know how you can pass that for food."
Negativ: "No movies"
Positiv: "Clean facilities and polite staff. Very short flight"
Negativ: "if the music list is great with latest songs.. charging of phone took so long to be charged"
Positiv: "Excellent crew helping calm my anxious children."
Positiv: "The flight crew was friendly. Checking in was easy."
Negativ: "Nothing, it was great"
Negativ: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Positiv: "Very efficient crew. Good food. Good movies."
Negativ: "More room around seat."
Positiv: "The staff was extremely helpful, including bumping up our seats to the front of the plane."
Negativ: "The plane was old and cramped. I was dying in there."
Negativ: "Inconsistent entertainment system"
Positiv: "Same as above."
Positiv: "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
Negativ: "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
Negativ: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Positiv: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Positiv: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
Positiv: "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
Negativ: "Very limited movie/entertainment selection."
Positiv: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Negativ: "It would be nice to have Wi-Fi in economy class."
Positiv: "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
Negativ: "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
Positiv: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Negativ: "Simple meal but a short flight."
Positiv: "Very organized"
Negativ: "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
Positiv: "Staff was very warm and accommodating. Flight was smooth"
Positiv: "The service"
Negativ: "The width of the seats"
Positiv: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Positiv: "Friendly staff"
Positiv: "Quick service especially picking up the completed meals Very helpful with transit"
Negativ: "All good"
Positiv: "Considerate Staff"
Negativ: "Business would be better; customs in Seoul are very slow."
Positiv: "The staff was friendly and helpful"
Negativ: "There wasnt anything that i didnt like"
Positiv: "Everything except the food option"
Negativ: "No vegetarian option for the meal"
Positiv: "Korea Airlines is the best!"
Positiv: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Positiv: "Anonymous i really appreciate getting a meal on the plane i love all the food yummy, ilike the cleanlines for korea air ,and good customer service,"
Positiv: "Food and service was exceptional."
Negativ: "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
Negativ: "Staff were oddly unfriendly and I was awakened twice"
Positiv: "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
Negativ: "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
Positiv: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Negativ: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Negativ: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Positiv: "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
Negativ: "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
Positiv: "I've flown all over the world and it literally was the best flight I've ever had."
Positiv: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
Positiv: "plane was comfortable and ground as well as freight crew's are kind. overall very good service."
Positiv: "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
Negativ: "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."
Positiv: "Leg room was good"
Negativ: "Too tight beside neighboring seats"
Positiv: "I liked stewardess's kindenesses"
Positiv: "service, food and great staff"
Negativ: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Positiv: "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
Negativ: "The service on the plane is outstanding"
Positiv: "Flight attendants are extremely gracious, helpful, elegant and resourceful. They give the best service. Take off and landing were good too. Korean Air has experienced pilots. Entertainment was varied and very good, just the noise was not very good. Meals are always great with three choices. You can drink anything without having to pay like on United Airlines."
Positiv: "Good leg room in most seats Eco class, friendly service, on time, the three big domestic carriers should model themselves after Korean Airlines and some of the other Asian Biggs, best regards and safe travels ,World traveler,Dave"
Positiv: "All american carriers shold learn from Korean air about the service."
I like the service. The seat cushion was worn out and very uncomfortable.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
Positiv: "Nice staff"
Negativ: "More Movies and TV shows"
Positiv: "Crew was amazing, food was great."
Positiv: "the selection of beverages and the crew are very friendly and helpful"
Negativ: "Selection of entertainment"
Positiv: "Easy boarding. Very nice crew."
Negativ: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Positiv: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Negativ: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Positiv: "they assisted my aunt very well all through out her flight"
Positiv: "Sky Time drink was interesting. Flight was on time."
Negativ: "More leg room. Better information on what is included as far as meals / drinks."
Positiv: "Spacious leg room"
Negativ: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Positiv: "Perfect in all aspects. Will use them again for all my flights."
Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."
Positiv: "Good service. Flight went off without a problem."
Positiv: "We had a 4,5 hours delayed.. :("
Positiv: "Good space between seats. Cleanest of the restroom. Nice crew service"
Positiv: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Positiv: "Great service."
Positiv: "Service was excellent."
Negativ: "The food could have been a little more mainstream"
Positiv: "The drink which call Kiwi which taste was so nice."
Positiv: "JAL has always provided exceptional value for money and top notch service."
Negativ: "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."
Positiv: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Negativ: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Positiv: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Positiv: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Positiv: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Negativ: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."
Positiv: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Negativ: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Positiv: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Negativ: "The meal and dessert were served at the same time. Too much food all at once."
Positiv: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Negativ: "Nothing! No complaints here"
Positiv: "Staff- the ladies in flight were very friendly and courteous."
Negativ: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Positiv: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Positiv: "Enjoyed the greeting, politeness and food"
Negativ: "More English speaking would be preferred"
Positiv: "JAL used to be a premium airline like Korean Air"
Negativ: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Negativ: "Same thing as above"
Positiv: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
Positiv: "Everything worked as planned."
Positiv: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Negativ: "seats need a bit more padding"
Positiv: "Everything was on time. Crew was outstanding."
Positiv: "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
Negativ: "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
Negativ: "Very long lines at the security gate at Itami. Difficult web check in."
Positiv: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Negativ: "Nothing- I'd fly with them anytime."
Positiv: "Friendly staff"
Negativ: "only drink provided but no snack"
Positiv: "the crews were very professional and caring. the food was the best of all so far"
Negativ: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Positiv: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Negativ: "11 hr flight"
Negativ: "Selecting seats online"
Positiv: "Amazing service"
Positiv: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Negativ: "A newer plane with more restrooms would be great."
Positiv: "Very clean. Crew was very good. Food was for the most part fine."
Negativ: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Positiv: "Almost everything"
Negativ: "Slightly delayed"
Negativ: "Five delays and three gate changes are not cool"
Negativ: "Seat padding - seat was a bit firm"
Positiv: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Negativ: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Negativ: "The way they board the passengers"
Positiv: "Food was good"
Negativ: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Positiv: "Flight departed on time, landed on time....excellent service, too."
Positiv: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Negativ: "No complaints, I would say....ANA the best,!"
Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"
Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."
Positiv: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Negativ: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"
Positiv: "Typical ANA quality. Bumpy flight but handled very well."
Negativ: "Nothing in particular."
Positiv: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Negativ: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Negativ: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"
Positiv: "Service and crew were good, very kind and accommodating!"
Negativ: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Negativ: "Food was not good, seats not comfy"
Negativ: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Positiv: "Nice space between seats for the economy class."
Negativ: "The entertainment center (sound) did not work in my son's seat."
Positiv: "Staff are super kind."
Positiv: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Positiv: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Positiv: "Friendly staff and great food. Cabin was spacious even for Economy."
Positiv: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Negativ: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Positiv: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Negativ: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Positiv: "Customer service and food!"
Negativ: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Positiv: "Service was nice way more room than American Delta or United for economy"
Positiv: "The stewardesses were always smiling and very engaging!"
Negativ: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
Positiv: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Negativ: "Nothing in particular"
Positiv: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Positiv: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Positiv: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Negativ: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Negativ: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Positiv: "The crew"
Negativ: "No food available only drinks"
Positiv: "On time, comfort, good food, good deal"
Positiv: "The flight got me home."
Negativ: "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
Positiv: "flight attendant in business not as nice as sfo to narita"
The travel experience was good. Looking forward traveling again with Singapore Airlines.
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
I love my experience with this airline. The crew was very accommodating and the service was more than excellent. It felt like being home up in the clouds.
Negativ: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Negativ: "Time to renew the aircraft 777-300"
Positiv: "The whole Business experience on SQ"
Negativ: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Positiv: "Amazing crew, very nice and helpful."
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "The crew professional and friendly"
Negativ: "The food was rather bland and did not live up to my expectations"
Positiv: "The help desk employees who helped me rebook my flight."
Negativ: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Negativ: "The person next to me had a distinct body odor."
Positiv: "Best airline I've ever been on"
Positiv: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Negativ: "Nothing Better than average flight"
Positiv: "All crew members are very friendly and helpful, good service."
Negativ: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "Perfect timing"
Positiv: "Entertainment system ok"
Negativ: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Positiv: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Negativ: "The A380 was probably SQ's oldest one, which that was a newer plane."
Positiv: "I like everything crew, etc"
Negativ: "Nothing reallly"
Positiv: "personel provided excellent service"
Negativ: "food was ok. A faulty entertainment system did make our flight feel longer."
Positiv: "Lie-flat seats in business class"
Negativ: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Positiv: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Negativ: "Need to update the planes.."
Positiv: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Positiv: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Negativ: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Positiv: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "The trip was horrible we have to sit separately three places."
Negativ: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "Great service."
Negativ: "Disinfectant smell."
Positiv: "It’s worth it to pay a bit more for the extra legroom seats."
Positiv: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Negativ: "Reclining seats tend to make me caustaphonic with the limited space"
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Positiv: "All of services, food, Language, clean air even so beautiful ~~"
Negativ: "So nice and beautiful wearing also food is very good"
Positiv: "Entertainment excellent, cabin crew superb"
Positiv: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Negativ: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Positiv: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Positiv: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Negativ: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Positiv: "Premium economy"
Positiv: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Negativ: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Positiv: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Negativ: "Not much. This airline is up there with the best."
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Booked this by accident, when I missed my Peach Air flight from KIX to TPE that morning. And am I glad I missed it. Eva has to be one of the best airlines I’ve ever been on. It was my first official impression of the Taiwan, and it set the bar high.
Negativ: "Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this."
Positiv: "The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight."
Negativ: "We missed our first flight because of our connection."
Negativ: "The food was terrible. Only one option and I didn't like it."
Positiv: "Very professional."
Positiv: "Entertaining; organizing; staff; on time."
Negativ: "More varieties"
Negativ: "We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment."
Positiv: "The crew was amazing and the seat was comfortable. Mostly, I liked the food."
Negativ: "wifi didn't work at all need refund"
Positiv: "Crew always very friendly"
Negativ: "More comfortable seats"
Negativ: "The flight was great"
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Positiv: "Great crew and very attentive"
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Positiv: "Perfect Landing."
Positiv: "I saw Sanrio, the character goods all over like pillows and meals, which was good for Sanrio lovers."
Positiv: "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
Negativ: "Boarding time always seem to slip a few minutes lately."
Negativ: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Positiv: "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
Negativ: "Nothing Everything was awesome"
Positiv: "The crew was helpful we landed at Taipei was on time."
Negativ: "My flight from Vancouver to Taipei was poor I'm not impressed with the menu the vegetables and chicken was half way cooked. I was sick after I eat the foods. My connecting flights was too long I was at Taipei for more than 18 hours. The company could have been provided a hotel. I was miserable at the airport. The EVA Air has excellent foods and good crew. The Air Canada could have been provided a better sets for families with childrens. I was sitting 39 A next to a window. There was a family a mom and two child was separated from there mom. The mother of two was upset that she was separated with her two little girls. I feel bad with the two little girls that their mom was sitting behind us. So, I decided to move where the mom was so that the mom and two little girls could sit together and the mom was very happy and Blessed."
Positiv: "We sat in the emergency row and had endless legroom. The blankets and pillows were good quality. Food was great! Crew was very attentive. Bathrooms were amazingly clean."
Negativ: "We didn’t know how to access the entertainment."
Positiv: "Great fried fish for pre-ordered meal. Comfortable crew service for whole flight."
Positiv: "The service and the overall experience. The movie selection and the food were also great."
Positiv: "I like the staff, they were helpful and kind."
Negativ: "I having to wait to use bathroom."
Positiv: "Veggie food delicious"
Positiv: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Positiv: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Positiv: "Nothing to like about."
Negativ: "Food ia not that good. Need to have more flavor"
Positiv: "Comfortable seats with adequate room all around for economy seats. Crew was hard working and responded to whatever requested. Entertainment system was great, great selection of movies, music and games to keep me occupied for my 10 hour flight."
Negativ: "Only negative would be the mediocre meals otherwise great flights, great experience."
Positiv: "Punctual and comfortable flights. The lounge at KIX & TPE are both excellent."
Negativ: "The quality of food on board needs to be improved. It is best to get a good meal in the lounge before boarding."
Positiv: "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
Negativ: "Entertainment choices were too few, and there were only a few newly released movies."
Positiv: "I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again."
Positiv: "The crew was excellent. Easily the best I have ever seen"
Negativ: "16hr flight could've used better movies and some snacks"
Positiv: "Legroom i believe is better than other economy seats. Boarding and disembarkation was fast and orderly. Staff were very helpful. Restrooms were kept clean during the long flight."
Negativ: "Few movie/TV selections"
Negativ: "Flight was cancelled and no one communicated to me. I got up at 2 am and went To the airport at 3 am and then found out that the flight was cancelled. Had to talk to many people to put me on a different flight. Lot of confusion and chaos"
Positiv: "I love the price, all staff was kind and helpful and the seats are comfortable."
Negativ: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Positiv: "Gutes Preis Leistung für Premium Eco"
Positiv: "It was a nice flight ... love it"
Positiv: "It was a turbulent flight. I was nauseous and broke out in cold sweat. I could not eat any of the foods for fear of vomiting. Flight attendants are very responsive to requests. Washrooms are clean and comfortable."
Negativ: "Flight attendants kept on telling me to push my handbag under the seat multiple times when the bag could not go any further and yet, ignored a woman's backpack on the opposite aisle that was just plopped around her feet."
Positiv: "Fast check in"
Negativ: "Could not accommodate last minute request for vegetarian meal"
Positiv: "Plentiful snacks, clean facilities"
Positiv: "Extremely professional. Good food. I stole a fancy spoon even. I feel like they manage to board a 777 in less time than domestic airlines take to board a 737. Somehow. Best seat back monitors I've ever seen for economy class. Very nice, very professional, very courteous staff. I take Eva whenever possible."
Positiv: "Food Entertainment had a great selection on one flight, not so good on the other Crew was very good on one flight, not so good on the other"
Negativ: "It was okay but there is no entertainment at the airplane."