Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Negativ: "The flight is delayed for two hours"
Positiv: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Negativ: "just give me a simple way to change my flight"
Negativ: "Schedule. Crew"
Positiv: "The Crew members especially Magid"
Negativ: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Negativ: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Positiv: "Bad experience with flynas"
Negativ: "Saudia airplanes much better. This is the last time with flynas."
Negativ: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Positiv: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Negativ: "delay flight and rent another craft lion air !!"
Positiv: "So good everything was okay"
Negativ: "1 hour waiting for customer service to answer the call"
Positiv: "We arrived before time"
Negativ: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Negativ: "Was so hot and delay as usual with flynas!"
Positiv: "Fast flight reached before time"
Negativ: "The boarding time"
Positiv: "Business Class is very comfy."
Negativ: "Food quality. Number of business class seats."
Negativ: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Positiv: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Negativ: "The entertainment in the flight"
Negativ: "not delaying 2 hours"
Positiv: "The flight arrived 30 min earlier than the scheduled time."
Negativ: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Positiv: "Business class seats are very comfy & dinner on airplane was delicious."
Negativ: "They are still using busses for boarding in both Taif and in Dammam airports."
Positiv: "Departure was on time. Riyadh airport had good facilities."
Negativ: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Negativ: "Late departure and messy airport at jeddah"
Positiv: "Not anything really"
Negativ: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Positiv: "As mentioned above"
Negativ: "There was no pillow on the flight and the hostess was rude"
Positiv: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Negativ: "Ethihad Needs to train their employees."
Positiv: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Negativ: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Positiv: "Timing and convenient. No stops Professional crew"
Negativ: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Positiv: "Flight late about 30mihutes no explanation"
Positiv: "Punctuality, Cleanes, good service, great attendees"
Positiv: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Positiv: "Very punctual"
Negativ: "Everything was fine, I didn’t order any food so can’t join dge"
Negativ: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Positiv: "Craw are professional"
Negativ: "No entertainment"
Negativ: "Flight was delayed by 6hrs"
Positiv: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Negativ: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Positiv: "No thing"
Negativ: "Late without plogize"
Positiv: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Negativ: "No entertainment Untrained crew Lousy chair"
Negativ: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Positiv: "Boarding at the airport was really poor. The flight was delayed for almost an hour."