Holzklasse halt, eng, und alt
Pünktlich Abflug - der Flieger war nicht sauber - es fehlte an Hygiene
Negativ: "Unfriendly staff and very uncomfortable airplane. Seats were bad"
Negativ: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Positiv: "Flight was on time."
Negativ: "Check in line was very long and boarding was very unorganized."
Positiv: "Crew professionell, Sitz mit ausreichender Bein-/Kniefreiheit"
Negativ: "Fällt mir auf Anhieb nichts ein"
Positiv: "Crew war höflich und nett, Beinfreiheit ausreichend;"
Negativ: "Da fällt mir auf Anhieb nichts ein, was man noch hätte besser machen können"
Positiv: "Wir sind verspätete gestartet, waren aber trotzdem pünktlich da."
Negativ: "Very tight seating. No free nonalcoholic drinks. No entertainment, not even a radio."
Negativ: "Very tight seating. Not even water for free. No entertainment - not even radio."
Positiv: "The price"
Negativ: "Screens or just at least free water or drink"
Positiv: "Genügend Platz. Sehr angenehmer Flug!"
Negativ: "Warum wird der Pass mit dem Flugticket nochmals und nochmals abgeglichen??"
Positiv: "Haben einen Flieger erwischt in dem ich genug Beinfreiheit hatte und sich auch die Armlehnen außen hochklappen ließen."
Negativ: "Die Durchsagen konnte man nicht verstehen"
Negativ: "Alkoholfreie Getränke, zumindest Wasser sollte kostenfrei sein"
Positiv: "Nichts war herausragend , aber auch nicht auffallend schlecht."
Negativ: "Es war leider sehr voll und eng. Der Sitz war sehr unbequem..."
Negativ: "Wenig Platz, wenig Beinfreiheit, zu warm im Flieger"
Positiv: "Fairer Preis und reibungsloser Ablauf"
Negativ: "bisschen enge Bestuhlung für 1.90 Männer.."
Positiv: "Der Flug an sich, Boarding, Start, Landen, Gepäck erhalten war prima."
Negativ: "Wir hatten eine Stunde Verspätung. Bei dem, was ich durch die knisternden Lautsprechen verstanden habe, vernahm ich nichts von einer Entschuldigung oder mindestens Erklärung für die Verspätung. Das finde ich mangelhaft. Wie bei den meisten Fluggesellschaften sind die englischen Durchsagen sehr mangelhaft: 1. undeutlich und 2. viel zu schnell. Es gibt ja genug Zeit."
Positiv: "Uçuş mesafesi ufak olduğundan medjatik drum yok."
Negativ: "Very bad"
Positiv: "Always on time and prices"
Positiv: "Easy smooth boarding. Peaceful flight."
Negativ: "But confusing arrangement of ‘international ‘ and ‘domestic buses at the airport"
Positiv: "Da ich bisher noch nie mit Pegasus geflogen bin, hatte ich mir den gesamten Ablauf und die Situation viel unangenehmer vorgestellt. Der Pilot ist so sauber und ruhig geflogen, die klimazisierung in Flieger war auch schmeichelhaft und die Beleuchtung ebenso. Da ich nachts geflogen bin fand ich die Entspannung umso schöner im Flieger. Daumen hoch. Jedes mal aufs neue:)"
Negativ: "Ungemütlich waren nur die Sitze, da man kaum Polsternnoch liegemöglichkeit sich verschaffen konnte und die Preise im Flugzeug für Snacks Getränke und Co."
Negativ: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Negativ: "Very bad experience overall"
Positiv: "Everything was smooth from boarding to landing."
Negativ: "Very slow check in. Unhelpful and unfriendly crew"
Positiv: "seats. comfort flight price"
Negativ: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Positiv: "The price"
Negativ: "The mass"
Positiv: "Nothing , It was veri terrible"
Negativ: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Positiv: "Easy flight and friendly staff."
Negativ: "Space for the leg"
Negativ: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Positiv: "Getting off the plane"
Negativ: "Not enough leg room for the over 6 footers"
Negativ: "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."
Positiv: "Dr Flug nach Istanbul verlief pünktlich und ohne Probleme."
Positiv: "I got to my destination safely"
Negativ: "No free drinking water considering it wasn't really that cheap of a flight to say it budget airline"
Positiv: "Pünktlich gestartet. Personal war aufmerksam."
Negativ: "Die Sitze sind sehr eng!"
Positiv: "Cheap Air ticket"
Negativ: "Seats are not comfortable."
Positiv: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Positiv: "like mentioned above"
Negativ: "nothing really"
Negativ: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Negativ: "Every service bad"
Negativ: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Negativ: "Leiderzu verspätung von ca. 3:30 std"
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Negativ: "The flight is delayed for two hours"
Positiv: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Negativ: "just give me a simple way to change my flight"
Negativ: "Schedule. Crew"
Positiv: "The Crew members especially Magid"
Negativ: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Negativ: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Positiv: "Bad experience with flynas"
Negativ: "Saudia airplanes much better. This is the last time with flynas."
Negativ: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Positiv: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Negativ: "delay flight and rent another craft lion air !!"
Positiv: "So good everything was okay"
Negativ: "1 hour waiting for customer service to answer the call"
Positiv: "We arrived before time"
Negativ: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Negativ: "Was so hot and delay as usual with flynas!"
Positiv: "Fast flight reached before time"
Negativ: "The boarding time"
Positiv: "Business Class is very comfy."
Negativ: "Food quality. Number of business class seats."
Negativ: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Positiv: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Negativ: "The entertainment in the flight"
Negativ: "not delaying 2 hours"
Positiv: "The flight arrived 30 min earlier than the scheduled time."
Negativ: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Positiv: "Business class seats are very comfy & dinner on airplane was delicious."
Negativ: "They are still using busses for boarding in both Taif and in Dammam airports."
Positiv: "Departure was on time. Riyadh airport had good facilities."
Negativ: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Negativ: "Late departure and messy airport at jeddah"
Positiv: "Not anything really"
Negativ: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Positiv: "As mentioned above"
Negativ: "There was no pillow on the flight and the hostess was rude"
Positiv: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Negativ: "Ethihad Needs to train their employees."
Positiv: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Negativ: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Positiv: "Timing and convenient. No stops Professional crew"
Negativ: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Positiv: "Flight late about 30mihutes no explanation"
Positiv: "Punctuality, Cleanes, good service, great attendees"
Positiv: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Positiv: "Very punctual"
Negativ: "Everything was fine, I didn’t order any food so can’t join dge"
Negativ: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Positiv: "Craw are professional"
Negativ: "No entertainment"
Negativ: "Flight was delayed by 6hrs"
Positiv: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Negativ: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Positiv: "No thing"
Negativ: "Late without plogize"
Positiv: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Negativ: "No entertainment Untrained crew Lousy chair"
Negativ: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Positiv: "Boarding at the airport was really poor. The flight was delayed for almost an hour."