The flight from Vienna to Los Angeles was better than the flight over. It was the newer version on business class seats on the Boeing 777 which are very comfortable. The older version is ok, but needs to be upgraded. Food and wine was very good. Entertainment needs better movie selections.
Trotz zweimaliger Mail und Einstellungen im Profil war keine „dairy free“ Essen möglich :(
My original flight was cancelled and no explanation was provided. The flight wasn’t automatically rebooked so I spend roughly 4 hours with different service desk workers. They failed to actually “ticket” my booking so I had to then go to the service desk at the airport so that I could checkin. Austrian also needs to update their entertainment. They only add a new release of importance seemingly every quarter.
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
This was a rough one. The flight itself was fine, and it was nice to have a little Austrian culture on the way to the US. Check-in with Lufthansa at the Munich airport was very unsatisfying - even worse than checking in to a US domestic flight. Long lines, rude service - the first time in my life that I've had an airport check-in person proactively criticize me. And on top of that, they lost my luggage between Vienna and Newark. I waited at the baggage claim area until all the bags were off, and only at the very end did I discover my bags weren't there. By then it was too late to make my connecting domestic flight, even though I had a nearly two hour layover in Newark. A storm was blowing across the northeast, and the lines to change to a new flight were 50 people long. I ended up spending the night (on my own nickel) at an airport hotel and continuing my flight the next day. Even with an 18 hour delay they still hadn't found a way for my luggage to catch up to me. Overall, a pretty lousy experience.
Check in of luggage the day before
Positiv: "Schöner kleiner Flieger"
Positiv: "Austrian... einfach sehr pünktlich!"
Positiv: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Negativ: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Negativ: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Negativ: "Leider nicht pünktlich"
Negativ: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Positiv: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "The 34 minute flight was delayed by almost 2 hours."
Negativ: "Verspätung war unschön."
Positiv: "Good entertainment choices."
Negativ: "Seat could be more comfortable"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Negativ: "Overhead space on plane was very limited."
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Negativ: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Positiv: "I like the food and servise"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Positiv: "On time take off"
Negativ: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Positiv: "I get Airpoints with the flight, crew were lovely."
Negativ: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Positiv: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Negativ: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Negativ: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Positiv: "Food, entertainment options, business class seats that lay flat"
Negativ: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Short haul flight. Not much comfort given, not much needed.
Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
I have to we rerouted 3 times could not take the original plane
Boarding und Deboarding völlig unkoordiniert. Keine klaren Ansagen der Crew.
Auf die Frage in der Business Class, ob es ein bisschen wärmer gemacht werden könnte, da es von unten kalt zieht, nur die lapidare Antwort, das käme wahrscheinlich von der Aussentür und die Temperatur wurde nicht höher gestellt. Also ein Flugzeug, wo es durch die Tür zieht. Na, ja, schlimmer geht's eigentlich kaum noch.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Zunächst wird bei der Lufthansa eine gegenderte Drohung ausgesprochen, nämlich, wenn die Gäste die Maske abnehmen sollten und sich den Anweisungen der Crew widersetzen sollten, würden die polizeilichen Organe am Bestimmungsort informiert. Das bringt schon mal "gute Laune" in die trotz 9 Mrd. Steuerzahlerstütze unveränderte Kabine. Die sieht dann auch so aus, als ob sie seit der letzten Stilllegung wegen Corona aus Kostengründen nicht mehr gereinigt wurde. Die Businessclass ist ohnehin eine Zumutung, nämlich die gleiche Bestuhlung, wie in Economy, nur mit einem leeren Sitzplatz dazwischen. Lufthansa sollte sich einmal ein Beispiel an Turkish Airlines nehmen, die die Zeit des Lockdowns genutzt hat, um für die Gäste ein Upgrade in Ausstattung und Verpflegung zu organisieren, die ihresgleichen sucht, aber bei der Lufthansa sicher nicht findet.
Positiv: "Die Crew war nett. Der Sitz war bequem."
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Positiv: "Good crew."
Negativ: "More comfortable seating."
Positiv: "Crew war nett"
Negativ: "Passagiere wurden umgesetzt"
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Positiv: "Comfortable seating, good food served by this airline"
Negativ: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Negativ: "Not much legroom and no tv’s on a 10-hour flight"
Positiv: "Great crew"
Negativ: "Uncomfortable seating"
Positiv: "Seating is terribly tight"
Negativ: "A normal human sized seat."
Positiv: "Friendly crew, tried their best to accommodate"
Negativ: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Positiv: "Nothing at all, whole experience was incredibly stressful"
Negativ: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"
Positiv: "Crew was good overall"
Negativ: "Food was overheated and bland in taste. No on board entertainement"
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Positiv: "Food was good & they served a full meal!"
Negativ: "Crew appeared annoyed with everyone. No entertainment provided."
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Negativ: "Mehr als 2h Verspätung"
Positiv: "nette crew"
Negativ: "obwohl wir über 5 stunden im Flieger waren, war es ein Kurzstreckenflieger ohne jeden Komfort und wir bezahlten aber Business Class Preise! Da lobe ich mir British Airways!"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Negativ: "Verspätung, schlechte Abfertigung."
Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"
Positiv: "Can not fault anything"
Positiv: "Selten einen guten und reibungslosen Flug gehabt wie eben mit Lufthansa. (Sonst meist BA, Easyjet oder Eurowings) Gab ein leckeres Pausenbrot (Salami oder Käse) und Getränke. Heutzutage nicht mehr selbstverständlich. Flug war pünktlich, trotz 25 min Taxi in LHR. Bequeme Sitze und sauber! Verständliche Durchsagen in angemessener Lautstärke (DE und engl), bin überrascht. Angenehme Kabinentemperatur (auch nicht selbstverständlich)"
Negativ: "Leider startet Lufthansa vom Terminal 2. Liegt ungünstig, wenn man mit Auto oder Bus an-/Abreist, weil erst der ganze Flughafen umfahren werden muss. 8kg Handgepäcksregelung ist echt nicht zeitgemäß und eine schickane. Mit Laptop, Tablet, Rasierer, Ladekabel und 1x Wechselkleidung knackt man das ganz schnell. Lufthansa Group ist bei manchen Flügen penibler als Ryanair! Es müssen ja keine 23kg sein, aber selbst KLM bietet 12kg."
Positiv: "Crew war sehr aufmerksam"
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Negativ: "My luggage did not arrive on the flight from Frankfort to Athens. The Lost Luggage staff was very helpful, but the process took a long, long time. Then when my luggage arrived the next morning, no one was staffing the Gold kiosk, so it took another hour and a half to get my luggage. (We had received an email saying that the luggage would be available at 7:30; no one was there to provide it to us)"
Positiv: "on time, great cabin crew"
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Positiv: "Food was great!"
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Positiv: "Toller Service, gute Käseschnitte mit Warsteiner. Was will man mehr?"
Positiv: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Negativ: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Positiv: "Verpflegung am Board war gut und Personal sehr freundlich gewesen. Sehr schnelle und kompetente Abwicklung beim Boarding."
Negativ: "Die Verspätung ist natürlich immer nicht gut, aber für uns war dies kein Problem gewesen. In 99 Prozent kann auch die Crew sehr wenig dafür."
Positiv: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Negativ: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Negativ: "Confusion with boarding process at gate. Once in plane, long delay with no explanation provided. No info about arrival and possible conflict with connecting flight."
Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"
Positiv: "Sehr pünktlich, sauber, freundliches Personal."
Voir avis précédent qui regroupe les deux vols
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Over 3 hours of delay without any assistance from klm
Dreamliner was comfortable and entertainment system good
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "The plane condition."
Negativ: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Negativ: "The touch screen did not work properly"
Positiv: "I liked how generous they were with food and drinks"
Negativ: "Free WiFi could have made the flight a lot better"
Negativ: "Nothing. Flight was amazing"
Positiv: "Terrific hot breakfast in bus. class"
Negativ: "Window did not darken like the others."
Positiv: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Negativ: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Negativ: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Negativ: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Negativ: "When its rain we shouldn’t walk to the air plain"
Positiv: "Fast boarding"
Negativ: "Slow in refuelling, got us delayed for 40-"
Positiv: "Reclinable seats."
Negativ: "The food!! The lights could be dimmed as it was a night flight."
Negativ: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Not being 1 hour late"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Crew was helpful and food was very good"
Negativ: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Nice attention and good food. Plane and seats are confortable"
Positiv: "The crew are amazing! Attentive and friendly."
Negativ: "The seats could have been bigger."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Negativ: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Face recognition was amazing"
Negativ: "Too hot on plane"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Negativ: "Customer service"
Positiv: "Nice flight, nice crew, and a nice experience."
Positiv: "Boarding was quick, Flight on time....just a regular service and plane"
Negativ: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Positiv: "Booked extra room seat which gave me good room for seating"
The jet2 check in at Faro was so well done compared with other airlines. They stagger all the package holiday buses so it’s not overwhelmed. Well done Jet2
The seating leg room was good! The flight was delayed by 1.5hrs. I pre ordered a meal on board, but was the last to receive my food. So poor on board service! Jet2 managed to leave my luggage behind at Manchester airport, I’m still waiting news of its whereabouts!
Boarding lanes should have been better organised..as it always becomes a free for all..
Flight was first class Experience at Edinburgh Airport was appalling
great airline - puts others to shame
The flight was first class the experience on landing in Edinburgh was not Crammed into a bus and held on tarmac for 15 minutes followed by just under 1 hour to clear passport control Only one flight at that time Disappointing!!!
Smooth process, great in flight crew you wouldn’t want to travel more than 3.5 hrs with them as the seats are slightly hard
Positiv: "Crew was attentive"
Negativ: "The seats are awfully tight and no padding The plane was delayed for almost 3 hours while we were on it because of some air conditioning issue"
Negativ: "Everything is made easy...."
Positiv: "Simple checking with baggage etc"
Negativ: "More leg room"
Positiv: "Seats and legroom very good for a budget airline. Crew very good."
Negativ: "Boarding in Naples was dire"
Negativ: "Seats don't recline"
Positiv: "Crew were good, no issues. Flight was prompt and easy."
Negativ: "A few too many announcements and promotions for buying stuff on board."
Positiv: "That it's over"
Negativ: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."
Positiv: "Regular updates during flight. Food!"
Positiv: "Nice plane and well trained crew, will fly them again, without any doubt"
Positiv: "Boarding well organised, cfrew friendly."
Negativ: "Announcements too frequent and very loud."
Positiv: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Negativ: "I canot think of any single fault at all."
Positiv: "Comfortable, quick flight to prague, even landed early! The cabin crew were efficent and the cabin was kept clean and tidy. Legroom is always better on Jet2"
Negativ: "Nothing to not like. Jet2 have good planes, excellent legroom and great staff."
Positiv: "Cheap and easy."
Negativ: "The announcements were a bit “organised tour” excitement which was odd. Also not allowed tablets during take off and landing which was a bit behind the ball compared to other carriers."
Positiv: "Comfortable, friendly service on the plane."
Negativ: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Positiv: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Negativ: "No entertainment"
Positiv: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Negativ: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Positiv: "The convenience of the route"
Negativ: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."
Positiv: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Positiv: "Last minute booking from Alicante, amazing seat allocation and the flight arrived 35 minutes early."
Negativ: "Shame Leeds wasn’t ready for us, took far too long to access the terminal and queue at passport control was a joke. Landed feeling great, now I’m ticked off."
Positiv: "excellent legroom"
Negativ: "Nothing. Superb flight."
Positiv: "On time."
Negativ: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Positiv: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."
Positiv: "Decent legroom"
Negativ: "Having to turn off electronic equipment for take off and 30 mins before landing. Ridiculous as all other airlines now agree this is pointless."
Positiv: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Negativ: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."
Positiv: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Positiv: "- Boarding was quick and effortless - Customer service was excellent from both ground staff and in flight team - No niggly baggage rules - Fair prices for in flight meals and snacks A huge thank you to Jet2 for providing an excellent service at fair prices"
Positiv: "Short check in, good leg room in seats"
Negativ: "Overpriced food"
Positiv: "Delayed boarding, taking off, landing, and then getting from plane to gate"
Positiv: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Positiv: "Everything, staff the whole package faultless, well done !!!"
Positiv: "First time iv used jet2 and I will again"
Positiv: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Negativ: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Negativ: "Delay due to incompetence at Venice airport"
Positiv: "- Flight was on time, yet they pad the timetable to make it difficult to be late. - Aircraft was relatively clean considering this was its 4th flight of the day, and the fact it's 29 years old. - More laid back then EZY and FR as they allow a reasonable turnaround time."
Negativ: "- Seat assignments don't always make sense, we were split up even though there was an empty row behind us. - Shortly after takeoff passengers moved into the extra legroom seats without paying. - Constant attempt to sell things to you, scratch cards, overpriced drinks etc."
Positiv: "Great service and food and smooth all the wsy"
Negativ: "BiokAggrevation beforehand trying to book guaranteed cabin baggage"
Positiv: "Convenient flights. Friendly staff. Excellent price."
Negativ: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Positiv: "Friendly, polite crew and clean aircraft both ways."
Negativ: "Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc."
Positiv: "Good service and price"
Negativ: "Poor food selection"
Positiv: "On time departure"
Negativ: "Was told five minutes before landing that we would be circling the airport for 20 mins due to runway closure which turned into half an hour. When we landed we had to wait a further 10 - 15 minutes before we could taxi to the airport, so nearly an hour late but no delay."
Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,
The luggage handling at arrival was extremely slow. The indication "first luggage on belt" was not correct at all. This is the second time it arrives to me and I will choose other carriers as a consequence.
Positiv: "The crew was great!"
Positiv: "Got from point A to point B alive and intact."
Negativ: "I was not familiar with Transavia before this trip. It is a discount airline. ‘Nuff said. I guess I understand now why the ticket was so cheap..."
Negativ: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Positiv: "Crew gut"
Negativ: "Boarding dauert relativ lange"
Negativ: "They brought a drink cart around as if to offer free drinks but then charge you after they pour it"
Positiv: "Not clean"
Negativ: "Not clean"
Negativ: "Easyjet seats are way better. Limiting the hand (cabin) luggage to 10kg and actually weighting it is ridiculous."
Negativ: "they could offer at least water “on the house”"
Positiv: "Quick boarding and friendly crew."
Negativ: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Positiv: "Both of our experience to an from Alicante via Amsterdam has been an excellent experience. The staff were friendly and helpful, the transfers went without a hitch. I would recommend KLM to anyone to fly with."
Positiv: "Das boarding war gut, pünklich und unkompliziert die Mitarbeiter haben angespannt und gestresst gewirkt der Sitzplatz ist eine Katastrophe, überhaupt keine Beinfreiheit"
Positiv: "Crew is very nice and friendly"
Negativ: "Not enough legroom"
Positiv: "Nettes Flug Personal. Superpünktlich gestartet und gelandet."
Negativ: "Zustand der Boing 737 - 800 war gut. Beinfreiheit war O.K"
Positiv: "It got me here in one piece"
Negativ: "High school kids ran wild talking screaming standing in aisles and flight crew did nothing to stop all of the noise and nuisance. More like a flying bus than airplane"
Positiv: "Das Flugpersonal war sehr freundlich und zuvorkommend. Einziger Nachteil bei diesem Flug war die 20 minütige Verspätung des Starts. Ansonsten kann ich Transavia auf jeden Fall weiterempfehlen. Sehr gutes Preis-Leistungsverhältnis. Ist eine KLM Tochter."
Positiv: "Lost cost, I suppose you get what you pay for."
Negativ: "Very slow to clear the waste cups and litter away. Only one run of drinks service. Very slow to get off the plane at Rotterdam, had to wait for geriatrics and disabled to get off the plane first and took forever."
Positiv: "the date I take my flight, my father makes accident and I find no time to travel on the date of reservation"
Negativ: "I have contact customer service to make the change of the date, it is answer me that I have not the right"
Negativ: "Our plane was delayed an hour and then when we landed well after midnight our bag came off the plane with a broken shoulder strap. Will not fly again."
Negativ: "Not much food choice otherwise a really good flight"
Negativ: "It didn’t happen."
Positiv: "There was an airplane"
Negativ: "No leg room, chaotic boarding, uncomfortable seats, delayed flight"
Positiv: "Inexpensive fares are worth something. Where else can you fly half way across the EU for 150 euro? The crew was cheerful and helpful. Website, phone app and email reminders are great."
Negativ: "You do pay alacarte for everything. And service suffers in the name of low price. Checked bags, drinks and food. Be prepared to walk or stand everywhere, baggage check-in at Orly is in the basement and the last areas 132. The gates are the last gates in the south terminal. And when you get to the gate boarding is done enmasss so you wait in line. But the fares are cheap."
Positiv: "We fly all the time and this crew is the best ever. They made us feel comfortable and not like a burden...even when my daughter was sick. I want to choose my next destination based on where they are going."
Positiv: "The crew was so nice and genuinely kind."
Negativ: "We loved it all."
Positiv: "Clean planes, nice friendly flight attendants, smooth on-time boarding."
Negativ: "Lack of entertainment on the flight."
Positiv: "We had arrived to destination in somehow safe condition"
Negativ: "- Will charge you for anything... extra kg (or less) - charge! Water for 5 hours flight? - Charge! - They ruined my suitcase and won't pay for it - Drunk people making mess on the plane and throw-up on your cloths? Your problem. To conclude, flight with many low cost, but never had that bad experience before."
Positiv: "Prompt, courteous and professional"
Negativ: "Everything was great"
Positiv: "Personal professionell, freundlich."
Negativ: "Da wir schon online eingecheckt hatten, dachten wir baggage drop-off ist ruck zuck erledigt, denkste! Nur ein Schalter besetzt - dauerte ewig! Flug war außerdem verspätet. Sitzabstände sehr gering."
Positiv: "plaine is very croweded unprofecional staff and they want to sell you somthing all the time"
Negativ: "Gepäckabgabe war eine einzige Katastrophe, alles ging durcheinander. Und die die am ehesten am Flughafen waren, waren die letzten beim Boarding. Soviel Inkompetenz habe ich lange nicht mehr gesehen. Nie wieder! Dann müsste man sich Kaffee an Bord noch selber bezahlen. Bordsprache mit Englisch und viel zu leise."
Negativ: "Verspätung, viel zu kalt an Bord"
Negativ: "Waiting for suitcases"
Negativ: "es war nicht möglich den Vorabend Checkin durchzuführen. es wurde automatisch eine Buchung bestätigt, wo nur Handgepäck frei war. Es gab keine Möglichkeit zu korrigieren, dass auch ein "normales" Gepäckstück auf der Reise dabei ist"
Positiv: "Seats were comfortable, crew were very kind"
Negativ: "Boarding took too much time"
Positiv: "Der Flug war super pünktlich und schneller als angegeben."
Negativ: "dazu kann ich leider nichts sagen, habe keinerlei Leistungen in Anspruch genommen bei so einem kurzen Flug!!!!"
Positiv: "Flug war pünktlich"
Negativ: "Bodenpersonal unfassbar inkompetent"
Positiv: "Boarding + Flug absolut pünktlich und ohne Zeitverzug"
Negativ: "Absolutes Chaos an den Drop-Off Schaltern, null Organisation, wildes Durcheinander - und das frühmorgens um 5h00"
Positiv: "The crew were friendly and helpful."
Negativ: "The planes are older and lack the amenities of the larger airlines. You have to purchase food and drinks. No USB ports or inflight entertainment. Seats where old shows wear and there was still trash from previous passengers in the seat pocket and a empty soda can rolling around under our seat."
Positiv: "Stewardessen etc waren ganz nett und stehts bemüht"
Negativ: "Nicht nur der Flug nach Wien sondern fast ALLE Flüge von Transavia hatten Verspätung. Durch die vielen verschiedenen Durchsagen haben wir nicht mitbekommen wie das Bording begonnen hat und sind dann eig. zu spät gekommen aber noch rechtzeitig zum Flug..."
Negativ: "I don't understand why it took them around 15 min to check in each person. This was the most terrible check in I have ever experienced. One other staff member actually had to take over for one man doing check in because he was so slow. The flight ended up being almost an hour delayed. After this, they didn't even offer people free water. I have flown with low cost airlines all over the world and this was by far the worst."
Positiv: "Airline ist super organisiert, Boarding ist stehts überpünktlich. Es lohnt sich sehr früh am Gate zu sein, das das einstige oft 20 früher beginnt als angekündigt."
Negativ: "Beinfreiheit ist quasi nicht vorhanden. Sehr enge und wenig komfortabele Sitze. Nur für Flüge unter einer Stunde gerade noch so ok."
Positiv: "it got me there"
Negativ: "we tried to confirm flight, they said they had no record and made us buy another one. then they found two reservations"
Negativ: "The flight was delayed for about an hour and I don't remember there was an explanation for the delay. Also, the check in counter also opened late from the time it was mentioned."
Positiv: "Todo excelente ."