24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
They canceled our flights that went on anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Positiv: "Very nice airplane and pleasant crew"
Positiv: "Nice crew, good food."
Negativ: "Both bathroom were not working in business class area."
Positiv: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Negativ: "I flew economy and all was good and appropriate to the level."
Negativ: "Crew members in Amsterdam were very rude and disrespectful"
Positiv: "Newer plane, crew was amazing, seats were adjustable"
Positiv: "The crew was amazing, flight on schedule and good entertainment."
Negativ: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Friendly crew, upgraded seat was worthwhile"
Negativ: "More snacks in between meals,"
Negativ: "Head support for 6 feet plus people on seats would be good"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Good beverage service."
Negativ: "Over an hour delayj for departure."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Positiv: "Crew was very engaging and service was good."
Negativ: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Positiv: "Good for both."
Negativ: "Bigger seats."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "Flight cancelled"
Positiv: "Helpful and kind crew"
Negativ: "I wish there was WiFi"
Negativ: "alles gut"
Positiv: "I love the food"
Positiv: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Positiv: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Negativ: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Negativ: "No reading light in my seat..."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Negativ: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Negativ: "wasn't able to take the flight since I missed it"
Negativ: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Good selection of movies."
Negativ: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Negativ: "15 Minuten Verspätung"
Positiv: "Everything was great"
Negativ: "More food"
Positiv: "Crew was friendly and professional."
Negativ: "Not having to pay for first luggage."
Positiv: "The seat"
Negativ: "The food"
Negativ: "9 hour delay"
Positiv: "The crew was amazing"
Negativ: "The food"
Positiv: "Free entertainment"
Negativ: "Both flights were delayed"
Negativ: "Inconsiderate about what is important to travelers."
Positiv: "Guaranty the flight and not tell you that the plane is full and you can flight until the next day"
Positiv: "The movies"
Positiv: "Crew was great, service for the price was excelent"
Negativ: "Lugagge took a little longer time then expected"
Negativ: "More information from the airlines when there’s a delay"
Positiv: "I love to fly with aeroMexico. service and safety."
Negativ: "all good."
Positiv: "None of the above. Ground crew that does not really understand the costumer."
Negativ: "Always remember to present your rights to the crew."
Positiv: "The crew was just ok, they did not extend themselves to make the customer feel comfortable/safe."
Negativ: "The seat on the flight are too small the average person does not fit comfortable."
Negativ: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Negativ: "I waited in line for over 2.5 hours for ticketing and baggage & was late to board the plane because they would not hurry up"
Positiv: "We arrived at our destination eventually."
Negativ: "Probably one of the most tedious flights of my life. Unexplained delays while sitting on the tarmac and not allowed to get up to go the bathroom because “we could be leaving any minute”. Repeated indications that we were cleared to move, and then no movement for another 15 minutes before assuring us they were cleared to move. Everything about this airline, from check-in to boarding to taxiing to deplaning to baggage claim felt like it took 60-80% longer than it had to, with no real customer service to be found. This is an airline that does nothing more than provide passengers with a way of getting from point A to point B, eventually; getting there on time, or in comfort, was clearly a luxury their airline was not positioned to deliver. First and last time flying Aeromexico, especially with Internet, Volaris, and other carriers plowing the same routes."
Positiv: "Aaeromexico gives free meal. Services were excellent"
Negativ: "The turbulence, not there fault but didn't like it"
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Positiv: "I love traveling with Aeromexico, great airline. Seats are comfortable."
Negativ: "I don’t like the Aeromexico is becoming a little like Volaris when it comes to checking in. Even though you arrive at the airport 3 hours before your flight (international) you check in online, and you print out your boarding pass, you still wait in line for almost 2 hours. I hope they find a way to speed things up."
Negativ: "I tried t change my departure day but they told me that I was not possible so I lost the flight"
Positiv: "The Guadalajara airport is slowly looking more and more like a proper international hub. Cheers to that!!"
Negativ: "Aeromexico is becoming like there counter part, Volaris. Not a good thing at all. Hidden fees every where."
Positiv: "Great staff."
Negativ: "Lax is horrible"
Positiv: "Comfort level was good"
Negativ: "Flight attendants were not all that friendly, gave a bogus excuse for flight delay"
Negativ: "My jewelry and watches were stolen also someone put a mushroom in my baggage"
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Negativ: "I had to pay for my luggage $1,600 pesos that's what I didn't like about my trip"
Positiv: "The amenities (entertainment, in-flight service) were limited."
Negativ: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Positiv: "Service as usual, good"
Negativ: "Flight late departing almost an hr"
Positiv: "Everything was excellent"
Negativ: "Everything was excellent"
Negativ: "1.5 hour. Line up to get boarding pass and check baggage is terrible. Also could not do seat selection on line- same day even though web site lead me to it several times. No explanation."
Negativ: "Everything!!!! Í Will never fly with you again"
Negativ: "Our flight was delayed"
Negativ: "food and seats not comfortable."
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Positiv: "You were served a meal"
Negativ: "The seats are literally on top of one another, you couldn't watch the movie in English only Spanish. We waited 30 min for a bus to get us from the plane to go to customs"
Positiv: "Everyone very nice people"
Negativ: "Everything was great"
Negativ: "Delayed made me lose my connection."
Positiv: "Please see the above note"
Negativ: "Please see the above note"
Positiv: "Staff was helpful and friendly at Guadalajara airport."
Negativ: "The flight was delayed by an hour. I wasn't notified of luggage fees and had to pay in 1000 Mexican pesos plus taxes. My husband is handicapped and we had to be shuttled from terminal 2 to Tom Bradley. It was very inconvenient!"
Positiv: "It was fast and easy n comfortable"
Positiv: "The tequila was free"
Negativ: "There was a 30 minute delay with the flight and the service to get laugage checked in was terrible"
Positiv: "We did not take this flight, but switched to a flight from Mexico City to LAX."
Negativ: "Delta partner, Aeromexico cancelled my flight at 10:00 a.m.and couldn't get me on another one until the next day. All others for the entire day were full so they said. Is this what air travel has become? Now I get to my destination at 8:54 a.m. instead of 10:30 p.m. the night before. My appointments need to be rearranged and other folks fill in for my morning ones."
Flight was 5 hr delayed, we missed our connection flight. Had to wait another 5 hrs for our next flight. The whole day was wasted.
The departure time changed 3 times in a 2 day period and in one of those times it was moved from 1:40pm to 1:25pm causing many people to rush through the airport due to the earlier boarding time
Negativ: "Canceled flight caused me to remain in a hotel for another day. Confusing check in. No one to help. Machines broken. Unable to disembark from the plane. Bad logistics all the way around."
Negativ: "Having an option for someone with wheat allergies ... As well as peanuts .... Chips work as long as they are not friends fried in peanut oil. I found that the crew would hit into my shoulder without saying "excuse me" ... Other people passed by me and they didn't seem to have a passing without banging into me."
Positiv: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Negativ: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Positiv: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Negativ: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Positiv: "They only have bathrooms in the back of the plane now. There is a line of people during the ENTIRE flight. Also means you have to squeeze down this line when you get out, so your choice is to thrust your crotch into a poor seated person, or rub it against someone as they squeeze down the line. NO"
Positiv: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Negativ: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
Negativ: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Positiv: "Crew was as helpful as they could be."
Negativ: "If we had the option to get off the plane earlier. We sat in the plan for almost 4hrs before it took off it was super hot and I was hungry."
Positiv: "More comfortable seats"
Negativ: "kleines Frühstück für umsonst"
Negativ: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Flight was an hour early getting in due to favorable tailwinds - liked that!"
Negativ: "Seats weren't that comfortable, but probably not many would be for that long of a flight."
Positiv: "The same as in Amsterdam."
Negativ: "well it was okay. Since i was happy to board my flight to miami in time."
Positiv: "Everything worked out great."
Negativ: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Negativ: "I missed both meals because I was asleep. I usually get woken up by the flight staff, but this time I just missed them. The first time, I woke up on my own to see everyone finishing their food, so I asked for a meal and I got one; the second time, I woke up to see the trash being collected, but never got a chance to ask for my meal because no member of the flight staff passed me again. I landed in LA at midnight and was starving."
Positiv: "Great passengers and crew"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Customer service In Philadelphia was fantastic. Got us on earlier flight so we didn’t have to wait 4 hours."
Negativ: "Food and aircraft was old."
Positiv: "Breakfast on GDL-DFW and movie"
Negativ: "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Nice flight"
Negativ: "Flight cancelled. Airline screwed me ovet"
Positiv: "Not exceptional"
Negativ: "Not much room for moving around but really fast"
Positiv: "Not much"
Negativ: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Plane was lightly booked so plenty of room to sit and storage space."
Negativ: "Plane left FRA 25 min late and occured more delay during flight. Came into DFW with 50 min delay and had to go through TSA again for connecting flight - why? So missed the connecting flight to LAX and had to get rebooked."
Positiv: "I like that it was on time"
Positiv: "Friendly staff"
Negativ: "Food was terrible and the seats tight"
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Negativ: "Waited on runway for 45 minutes without any announcement as to why. On plane seat in front of me was defective leading to passenger reclining well into my lap."
Negativ: "Age of plane, overall service"
Positiv: "I hope I never fly American again!!! We were supposed to leave at 2.pm, but dud not until 11 pm. The AA customer service staff wanted to charge me $ for my carry on! We missed our connection of course! Had to wait 2 hrs at next airport for a hotel. Did receive food vouchers and luggage was checked in right away (good thing). But overall ridiculous! Missed an entire day due to AA not having another plain? Or not finding another way to put passengers in other flights."
Negativ: "Customer treatment and lack of interest on custmer satisfaction. The Denver staff was changed so often they had no clue about customers needs and it was all about making the bucks for the airline."
Positiv: "The Crew was very helpful and friendly. The food was surprisingly good."
Negativ: "It was pretty cramped. That's just the way it is in economy."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "Crew was friendly and provided good service."
Negativ: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
I found my flight from London to Dusseldorf very satisfactory. All crew were friendly, professional and competent. The flight was a bit delayed but, otherwise, everything went without a hitch.
Am boarding pass hiess es Security wird am Terminal 1 in Wien sein. Leider bin ich den ganzen Weg hingegangen um nachher zu realisieren, dass es dich Terminal 3 war.
Boarding in Heathrow was a total mass due to staff shortages. 3 out of 4 flight legs were delayed, some considerably. Food is as always mediocre, but plentiful. IFE is a bit dated with imo poor movie choices. Cabin staff was always amazing, friendly and helpful. Always available and smiling, even through the mask. Very clean lavatories and comfortable seats in business, although the product does feel a little dated by now.
The baggage check was a nightmare. We got to Heathrow 3 hrs early but was in the baggage drop off for over an hour because BA kept bringing people who arrived to airport late to front of lines. At one point al 5 lines were filled with late arriving parties. Super frustrating. Then when we got to the BA drop off, the gentleman was a total jerk. Super upsetting. The flight crew and flight itself was fabulous. But the baggage drop was a nightmare.
Nach 6 Stunden (12.30am bis 630am) im Flieger wurde der Flug abgesagt. Dann ging es erst richtig los: keinerlei Information, kein Support von BA team am Flughafen, stattdessen wurden wir zunächst zu falschem Bereich im Flughafen geführt, nach 25 min waste of time dann Korrektur. Um 7.50am kam dann endlich das Gepäck. Wir mussten dann mit Emirates nach London. BA Kundenservice war nicht verfügbar. Auf refund warte ich noch. Fliege ~50-80x pro Jahr und kann sagen: BA - Worst airline ever.
Die neue Business Class auf Langstrecke ist Klasse! Also die Kabine. Service wie immer sehr unterschiedlich. Board Bar (Self Service) war nach einer Stunde leer. Verpflegung war furchtbar! Es gibt keine deutschen Filme mehr :-(
Positiv: "War alles okay"
Negativ: "Für kurze Strecken okay."
Negativ: "Other airlines have complimentary snacks so I was surprised that we had to pay for those."
Positiv: "Freundliches Personal, sauber und modern wirkende Flugzeuge, pünktlich. Bordverpflegung nur gegen Bezahlung, aber sehr fair bepreist."
Positiv: "Eine brandneue Maschine, sehr komfortabele Sitze, guter Service in der C"
Positiv: "Pünktlich und sauber ,alles sehr übersichtlich"
Positiv: "Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience."
Negativ: "The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments"
Negativ: "Just not enough room in the economy class, especially when the person in front reclines their seat."
Positiv: "Ja die Crew war nett. Sitze waren bequem, aber zu Eng."
Negativ: "Check-In in London war Unübersichtlich. Man muß Gepäck selbst einchecken. Dann muß man schauen wo ist der Zoll. Dies war in Düsseldorf viel besser."
Negativ: "Entertaining on board"
Negativ: "Got a flight delayed and missed my connection. Had to wait >12hrs for next flight"
Positiv: "Alles gut"
Negativ: "Normal halt"
Positiv: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Negativ: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."
Negativ: "Hinflug mussten wir 1 Std im Flugzeug sitzen und Rückflug 40 Minuten Keine Entschuldigung oder ähnliches"
Positiv: "Der Flug hatte keine Verspätung"
Negativ: "Die Handbagage (Rollkoffer) passte nicht in einem Fach in der Nähe des Sitzplatzes. Der Sitzplatz wurde im letzten Moment geändert."
Positiv: "Das wir endlich losfliegen konnten."
Negativ: "Verspätung die nicht mal gemeldet wurde, sondrn ich es nur per zufall gesehn habe!"
Positiv: "Nette Besatzung. Professionelle Abwicklung"
Negativ: "Verpflegung ist nicht im Preis enthalten. Das ist erbärmlich."
Negativ: "I expected more from business class. I wanted more comfortable seats and better food. The food was blah."
Negativ: "Vorheriger Flug umgebucht (einen Tag früher) und diesen Anschlussflug nicht umgebucht. Soll man sich einen Tag am Flughafen eintreiben? Erst mit großer Anstrengung einen neuen Flug bekommen."
Negativ: "Flug wurde storniert und einfach einen ganzen Tag nach vorne verlegt. Keine 24h Hotline??? In den USA aus der Hotline geflogen, da zu viele Anrufer...Boarding bei BA immer zu früh"
Negativ: "Notausgang sehr eng, nur kostenpflichtige Getränke in"
Positiv: "Sehr hohe Handgepäckmenge. Ein Urlaub alleine damit ist durchaus realisierbar"
Positiv: "polite crew"
Positiv: "Das Flugpersonal ist sehr nett und gut ausgebildet."
Negativ: "Preise für Getränke und Essen an Bord sehr teuer"
Positiv: "Der Flug ist pünktlich gestartet was ein Wunder ist bei der Menge an starts auf Heathrow. der Abstand der Sitze war okay. Die erlaubte Handgepäckmitnahme war ausreichend"
Negativ: "Service gibt`s zu diesem Preis wohl nicht mehr. Danke RyanAir"
Positiv: "Boarding was fast and efficient. Everyone went the same time. Had to come in via a small queue and then wait for the gate to open."
Negativ: "No food or drinks given at all for free. You had to buy even a soft drink. Not a good experience at all. I waited and bought fast food at the airport after the flight."
Positiv: "Vom Rollfeld mit dem Bus zum Terminal finde ich immer nervig. Ansonsten alles glatt gelaufen."
Positiv: "- nettes Boardpersonal - außergewöhnliche Sicherheitshinweise - Preise für Essen/Getränke ok"
Negativ: "- Check in und Passkontrolle katastrophal - etwas Verspätung"
Negativ: "Flight was delayed. Poor food offerings, no entertainment, minimal leg room, rushed and cramped boarding process."
Positiv: "Crew was nice!"
Positiv: "Sehr nett"
Negativ: "Gab kein Essen"
Negativ: "Eine Katastrophe nach der anderen. Wieder Angefangen mit einer Stunde, am Ende mit 3 Stunden Verspätung. An Anfang keine Begründung (wohl miese Organisation), dann als alle schon im Flieger waren, wieder mal technische Probleme. Wartung würde sicher helfen, Fazit: 4 Flüge alle verspätet, 1 kompletter Tag verloren, ca. 2000 USD Kosten durch Notbuchungen von Hotels und neuen Anschlußflügen."
Negativ: "Never took the fly"
Positiv: "Flight crew was very friendly."
Negativ: "They lost our luggage and then located in another country but wouldn't fly it out to us until 12 hours later. We could not stay in the airport that long with a toddler. Food was terrible, no breakfast provided and not even water provided on our connecting flight to vce."
Positiv: "20 min Verspätung beim Abflug"
Negativ: "Was noch?"
Negativ: "FLIGHT WAS CANCELED"
Positiv: "Das Board Personal hat nicht viel mit mir gesprochen. Allerdings war der pilot gut Start und landung hab ich fast nicht gemerkt und er hat den verspäteten Start gut gemacht und ist pünktlich angekommen."
Negativ: "Essen? Hätte man zahlen müssen. Früher hätte man zumindest ein Wasser und a Mini pack Nüsse bekommen"
Positiv: "My first domestic flight with BA for years yet the service imo has got even slicker and better. From check-in to boarding to disembarking and all ahead of schedule, I doubt if I would fly domestically with anyone else."
Positiv: "Personal typisch englisch höflich und zuvorkommend"
Negativ: "Im Gegensatz zu anderen hochpreisigeren Fluglinien müssen Essen und Getränke an Board zusätzlich gekauft werden"
Negativ: "Leider konnte ich meinen Norm-Koffer nicht als Handgepäck mit in die Kabine nehmen und musste ihn aufgeben, entgegen der Vorankündigung. Offensichtlich war zuviel Gepäck mit an Bord."
They canceled the flight and didn’t tell me. Neither did you.
nul I am satisfied because Jewish people were very noisy during the flight I AM NOT RACIST but they were extremely noisy and what impressed me was that the food served them at the beginning and the rest 1 hour late. The biggest problem was during the trip I was very scared the plane started shaking tremendously for a long time, this terrifies me a lot and I do not have to choose with this and I do not have to recommend it to anyone
Only having four movies to choose from was kind of sad.
Negativ: "Less people because of COVID"
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Negativ: "Airplane tire had to be replaced. Even though this was done fast, the flight was quite delayed."
Positiv: "Delayed for hours for seemingly no reason"
Positiv: "Leg room on the regional jet actually was better than that of a larger plane."
Negativ: "We were summoned to the gate area with an announcement that boarding would start in 5 minutes; this turned out to be L-O-N-G before boarding began. After standing around for at least 30 minutes with no information as to what was happening, departure time was delayed several times. This was around lunch time; when I finally decided to buy lunch in the terminal, the departure time was changed again to an EARLIER time, and I had to board without food."
Negativ: "More tv selection"
Positiv: "business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold."
Negativ: "Everythings ........"
Negativ: "Check in was slow, I had to pay $130 for 4lbs of overweight bag, $200 to change a flight, they screwed up the first change and almost charged $200 more until I asked them to review the “quality assurance” call, the flight was delayed because they had to find a new crew, and again because of a part."
Positiv: "The original flight was cancelled. Had to spend 12 hours in airport and pay for a hotel room in Houston plus meals. No compensation from UA"
Negativ: "Airline should have helped with the extra costs"
Positiv: "Excellent stewardess. On time."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Crew was great"
Negativ: "Airbus seats comfortable but not the same on the Boeing 747"
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Negativ: "The plane did not have screens at the seats for an 8 hour flight. The Wifi app to watch films worked on and off. The crew weren’t the friendliest. The seats barely reclined. Would not recommend this flight."
Positiv: "Leider verspätet"
Positiv: "Crew and comfort were excellent."
Negativ: "First, united cancelled my flight to OkC, their reasoning was because of the weather, if that was the case then, why weren’t other flights cancelled? Then after waiting in line for an hour to see a customer representative for another flight, they said it was at gate C2, we go there then the gate was changed to E10. After already have walking from gate F, to E, back to F, then C and finally back to E, was a little ridiculous."
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Stewardess was very kind and engaging, even in the middle of the night!"
Negativ: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "Legitimately, nothing was liked."
Negativ: "My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later."
Positiv: "Getting home safely!!"
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "The crew was attentive and professional"
Negativ: "The seats were very uncomfortable"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "Staff was great,trip was. Quick."
Negativ: "Delays in take off"
Negativ: "I left an important notebook on the back of the seat that was in front of me; I was assigned a seat on the rouse 8. Can you do something to get it back to me please?"
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Negativ: "The plane was late, I request wheal chair for my mother because she can't see for one eye no more and only 30% can see on her good eye and in Houston she was lost inside the aeroport because no one take care of my mother , yes lost for almost two hours, very very disappoint , I always book thru Kayak and never complaint, this time very disappointed , Glad my mother is okay"
Positiv: "On time, comfortable seat, good drink service."
Negativ: "Everything was fine, nothing to dislike."
Positiv: "Thew crew level of service its great"
Negativ: "No food"
Negativ: "Flight was delayed as usual and the gate agent says that I Lee we board in few min, the crew has to get off the plane and we can't fly anymore for the night !!!"
Positiv: "Not much. We did arrive alive, which is the best part of it."
Negativ: "Late, very late without any explanation. Only one food service in flight."
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"