+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
No consistent flight times/ many delays
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Negativ: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"
Positiv: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Negativ: "My wifi was not working for the entire trip!"
Positiv: "It was just a stress and hassle free experience."
Negativ: "Nothing really."
Positiv: "Guter Service"
Positiv: "Crew, seats and entertainment. Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight."
Negativ: "Ran out of half the food options halfway down the plane."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Staff was nice and helpful."
Negativ: "No leg room"
Positiv: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Positiv: "Prompt boarding"
Negativ: "Timing of flight from Phoenix"
Positiv: "LITERALLY NOTHING Trashiest airline in the world"
Negativ: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Negativ: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Negativ: "Flight was delayed and left 2 hours late."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Negativ: "Nothing... Can't exactly shorten the distance."
Negativ: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Negativ: "3 hour delay on Christmas day"
Negativ: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Positiv: "Crew is always courteous"
Negativ: "I barely made it on time because my prior flight was delayed"
Negativ: "Food was hilariously repulsive. Shared photos far and wide on social media."
Positiv: "Lowest fare"
Negativ: "Online checkin failed, airport kiosk couldn't handle how names are written on Japanese passports (it's English) and had to wait 2 hours on the line to check in because they were down to 1 agent toward the end. Made it to the gate just as boarding started. Very limited entertainment options for modern day airlines. Uncomfortable seating."
Negativ: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Positiv: "Nice crew and service, I ate all the food :) lots of new movies !"
Negativ: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Positiv: "Friendly staff, scent collection of media on offer."
Negativ: "Size of the seats, baggage fees, insulting attitude of the baggage check in staff in MTL."
Positiv: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Negativ: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Positiv: "Good meals and services with beverages"
Positiv: "That they give you ear phones"
Negativ: "Delay 1 hour"
Positiv: "Excellent service in business class: attentive, cordial, not intrusive."
Negativ: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Positiv: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Negativ: "Not enough bathrooms on this plane, constant line for bathroom."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "This was a direct flight from LAX to Montreal. The flight crew was both professional and friendly."
Negativ: "Through no fault of the flight crew we were delayed almost two hours on the tarmac due to lightening storms in the area."
Positiv: "Crew was friendly and tried to be helpful."
Negativ: "We had booked 3 tickets on line, through Travelocity to, fly on June 2, from Nashville and Raleigh via Toronto to Berlin. We assumed our tickets were for Air Canada. It was never stated that we had booked tickets on ROUGE, their budget airline. We are avid and frequent travelers and after paying nearly $ 5.000.00 we feel ripped-off and deceived. It is particularly painful, since this trip was supposed to be special, for our 50th wedding anniversary. If Air Canada is represented by Travelocity it should at least insist that it is not misrepresented. Air Canada's reputation is worth the effort. A more appropriate name might be Air Canada Rogue. Helga Maneschi"
Positiv: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Negativ: "I didn't like the amount and selection of food."
Positiv: "Flight Attendants were courteous and friendly."
Negativ: "Plane was small, seats not very comfortable, entertainment system was down. After traveling 24 hours it was not pleasant. Additionally, coming from Vancouver on a late arrival, no one helped expedite me to the flight. I had to leave International, clear immigration and Customs, then enter immigration and US Customs. When I told anyone I was possibly missing my next flight it was met with a shrug, as if it was just my problem. Not a good way to treat customers."
Positiv: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Negativ: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Positiv: "Good flight overall - the Air Canada Rouge entertainment was not bad, but didn't work on one of our phones and I couldn't get it to work on my tablet (driver wouldn't load - and couldn't check for driver til we got on plane, so that was frustrating). No issues with the other phones and my ipad. Food was good."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Positiv: "Very friendly service, good food, good entertainment selection, comfortable seats and ample room for carry-on luggage"
Negativ: "My headphone jack didn't work so it was hard to use the entertainment system as I had to hold the headphones in the right position for the entire flight - not a huge deal of course just inconvenient. My flight was also delayed and I could not make my connection..I understand delays happen but I don't understand why there was such little time between my first flight and my connection...seems silly. Luckily I was put on the next flight which I am very appreciative of."
Positiv: "Crew was very pleasant and ride was very smooth."
Negativ: "Plane was delayed over an hour due to mechanical problem but it is uncontrollable event."
Negativ: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "On flight the flight and service was great. They need to work on the onboard section a lot."
Negativ: "It was delayed for 2 hours not only they were late they didn't know the gate, I had to stop by the customer service they told me a wrong gate twice they didn't even announce. The most lower customer care I ever experience."
Positiv: "The crew was especially friendly and helpful."