Negativ: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Positiv: "Cheapflights ..I will book my ticket from you again.. I am so delighted."
Positiv: "Crew was friendly, eager to help. Flight arrived on time."
Positiv: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Negativ: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Positiv: "Crew was good. The food was good quality."
Negativ: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Negativ: "If flight wasn’t delayed."
Positiv: "Attentive and friendly service, good food, fairly spacious seat."
Positiv: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Positiv: "Crew was prompt and courteous Entertainment choice was good"
Negativ: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Positiv: "Crew members was very polite and food was good"
Negativ: "seat is quite small."
Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"
Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."
Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"
Positiv: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Negativ: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Positiv: "Crew tried to be friendly"
Negativ: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Positiv: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Negativ: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Negativ: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Positiv: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Negativ: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Positiv: "Very smooth boarding process and excellent, lovely flight attendants"
Positiv: "Nice comfortable flight at convenient times. Great cabin crew and service."
Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"
Positiv: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
Positiv: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Positiv: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Negativ: "The seats are kind of flat."
Positiv: "Service was excellent. Crew did not accept tip. Food could be better."
Positiv: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Negativ: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
Positiv: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Negativ: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Negativ: "late again and hot in the cabin. sat on the runway for a while again"
Positiv: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Negativ: "Can't think of one thing."
Positiv: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Negativ: "Seats in economy are a little uncomfortable, but to be expected."
Positiv: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Positiv: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Negativ: "Everything was good. Only thing I could say is the plane felt outdated."
Positiv: "It was OK. Time was the same as Asiana and Korea Air."
Negativ: "I don't Japan airport."
Positiv: "Enough room for relax, I love this one"
Positiv: "Incredible service"
Negativ: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Positiv: "The staff are friendly and helpful. The seat is very comfy"
Positiv: "Friendly flight attendants, clean toilets"
Negativ: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Positiv: "Hospitality of the staff was superb. Nice and clean cabin."
Negativ: "crew not able to understand English"
Positiv: "Very nice flight attendants"
Negativ: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Positiv: "Cabin crew was fine, nice smooth flight."
Negativ: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Positiv: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Negativ: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Positiv: "Wish there was more movies in English"
Negativ: "Very hard landing."
Positiv: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Negativ: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
Positiv: "I love the food and the girls was fantastic"
An hour and a half late, which forced me to miss my connection to next flight.
Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
The last time I flew to Italy it was on Delta. They were wonderful. Food was good and abundant, and the staff was friendly. The passengers were also friendly. Lufthansa was just the opposite. I won't be flying with that airline again. Sorry.
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
Vegetarian option was below average with almost raw ravioli, seats were very small for a business class unlike lufthansa which had nice wide seats. Entertainment particularly indian was awful.
Exzellenter, professioneller Service.
Boarding und Deboarding völlig unkoordiniert. Keine klaren Ansagen der Crew.
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Kniefreiheit nicht gegeben
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Positiv: "Young crew, with positive attitude and very kind and helpful."
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Positiv: "We ran into a passport problem and they sent Wilis Otieno back home to Nairobi instead of helping him resolve it. I made a dozen phone calls to no avail. Very disappointed."
Negativ: "das pathos"
Positiv: "Hydration station during the long flight. Leg room adequate."
Negativ: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Positiv: "Airbus airplane with four seats in the center for our family, good movie selection."
Negativ: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."
Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"
Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Getränkeauswahl sehr klein"
Positiv: "Great amount of legroom, snack given even though < 1hr flight"
Negativ: "Impossible to do beter."
Negativ: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Positiv: "Nice plane, about the best in-seat entertainment options I've ever encountered."
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Negativ: "Guy beside me was always sitting to his friends."
Positiv: "Soweit ok für die kurze Strecke"
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Negativ: "Mehr als 2h Verspätung"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Positiv: "Boarding ist schnell erfolgt"
Negativ: "- Der Flug war 20min zu spät - Als Verpflegung gab es nur ein crosaint aus der Tüte - der Sitz war so durch gesessen das ich ein Metallgestell im Rücken hatte - Das Flugzeug war schon vom älteren Semester"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Crew war sehr aufmerksam"
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Positiv: "Lot of space in E-xit-row 18, even for a big man like me"
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Positiv: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Negativ: "Need more water service"
Positiv: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Negativ: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Negativ: "Von drei Flügen auf der Strecke Bali-FRA war einer von Lufthansa ausgeführt und der einzige verspätete gewesen. Leistung - OK, mehr kann ich nicht sagen."
Negativ: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Have people at the Westjet counter
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "This Transavia Airlines is not good at all."
Negativ: "Many things cheaper does mean better."
Positiv: "Decent price for economy comfort seat, 4A."
Negativ: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Positiv: "Planes were on time and connections made."
Negativ: "One bag delayed as not put on flight and food could be better."
Negativ: "The plane is so old..,"
Negativ: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Positiv: "The crew was amazing, flight on schedule and good entertainment."
Negativ: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Flight got delayed 30 minutes"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "The seat was a little uncomfortable but the crew were amazing."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Late departure. Rush to connect."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Crew was ok."
Negativ: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Positiv: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Negativ: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Positiv: "Overall KLM experience is good"
Negativ: "Food quality was mediocre for a business class flight."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Negativ: "Lost all our bags so couldn’t ski"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Negativ: "tough to sit on a plane for 9.5 hours"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Friendly hostesses"
Negativ: "Flight was delayed 3 hours"
Positiv: "Employees were very friendly"
Negativ: "The seats were very small"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Everything was clean and well organized."
Negativ: "The flight was delayed 1 1/2 hours."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Good flight, very attentive crew."
Positiv: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Negativ: "Nothing to say"
Positiv: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Negativ: "Can't think of anything."
Negativ: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Positiv: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Negativ: "That it didn’t happen."
Positiv: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Negativ: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Positiv: "Good service onboard, good food. On time."