Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
Leider hatte die Lufthansa nicht genug Verpflegung an Board. Dies war schon auf dem Hinflug der Fall. Bereits ab Reihe 19 konnten die vegetarischen Speisewünsche nicht mehr bedient werden. Sehr schade bei einem 3,5 Stunden Flug, wenn man das Essen gedanklich eingeplant hat.
Auf die Frage in der Business Class, ob es ein bisschen wärmer gemacht werden könnte, da es von unten kalt zieht, nur die lapidare Antwort, das käme wahrscheinlich von der Aussentür und die Temperatur wurde nicht höher gestellt. Also ein Flugzeug, wo es durch die Tür zieht. Na, ja, schlimmer geht's eigentlich kaum noch.
Very happy with my flight
Angenehmer Flug, sympathische Crew
Kniefreiheit nicht gegeben
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Negativ: "Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren. Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein. Sehr enttäuschend und beängstigend. Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl."
Negativ: "Excellent! Got us home on time and with great service! Thank you"
Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"
Positiv: "Crew war nett"
Negativ: "Passagiere wurden umgesetzt"
Negativ: "das Pathos"
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Negativ: "Verpflegung fehlte kpl"
Negativ: "Server was mean"
Positiv: "Crew war informativ bezogen auf Verspätung. Bremsen in Bremen sehr fragwürdig. Kein Grund in Bremen so stark zu bremsen."
Negativ: "Landung mit Stop übermässig stark gebremst. Bin jahrelang selbst in Bremen gelandet mit viel grösserem Flugzeug. Nie Problem gehabt. Mopedflieger von Cityline brauch so eine Bremsung nicht total unkomfortabel für die Pax"
Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."
Positiv: "Freundliche Crew, auch schon am Boden"
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Negativ: "• Die Zwangsbelüftung verteilte einen ungewohnt starken und eiskalten Wind, und diese Einstellung wurde nicht abgemildert! • Die Freundlichkeit der Stewardess. • Der Klapptisch war einseitig abgebrochen, sodass nichts darauf liegen konnte."
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Negativ: "Flieger startete zu spät und kam mit noch mehr Verspätung in Frankfurt an. dort wurde keine Treppe ans Flugzeug geschoben. Dann mussten alle in den Bus steigen. Viele versäumte Anschlussflüge, Menscheb sehr unglücklich. System Versagen von Lufthansa und Fraport zusammen"
Positiv: "The crew was fantastic!"
Negativ: "Movie selection was very limited"
Negativ: "I still think it makes more sense to board the seats in the back of the plane before those further forward. It is difficult to get past the people who stand in the aisle or take forever to try to put their bag in the overhead bin."
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Negativ: "Boarding was ridiculously unorganized and stressful."
Positiv: "Great food, great service. Crew was very nice."
Negativ: "The video screen at my seat was malfunctioning."
Positiv: "I'll probably never fly Basic Economy again....it's worth the extra money."
Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."
Positiv: "Es gab zwar eine kleine Verspätung aber diese und deren Ursache wurden am Gate angesagt. Nettes und effizient arbeitendes Bordpersonal und freundlich vorgetragene Begrüßung, Ansagen und Verabschiedung. Flug war ruhig und entspannt. Gerne wieder!"
Positiv: "Flug war über pünktlich, wenn auch die fehlende Parkposition in Frankfurt den Zeitgewinn wieder wett gemacht hat. Einstieg war problemlos. Crew sehr motiviert und mit Freude bei der Sache."
Negativ: "Das Ei beim Frühstück gewohnt geschmacklos. Ansonsten war das Essen okay."
Negativ: "See first comment."
Positiv: "Das Flugpersonal war freundlich und verbindlich. Die einzige Ansage aus dem Cockpit war eine Kurzansage: 20 Sek und zwar 20 Minuten vor Landung. Das hat sich überheblich angefühlt. Ist Piloten und Copiloten bewusst, wer deren Gehalt zahlt?!"
Positiv: "The flight was one hour late to leave Seattle and we had to run in Frankfurt airport for 20 minuts to catch the next flight and one luggage did not make it . No more"
Positiv: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Negativ: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Positiv: "Lots of food with free wine"
Positiv: "Reibungsloser Ablauf, pünktliche Flugzeiten, guter Service"
Positiv: "Flug hatte 30 minuten verspätung"
Positiv: "LH hat adäquate Gepäckbestimmungen mit ausreichenden 23 kg Check-in Gepäck, eine professionelle Flugabwicklung und viele Annehmlichkeiten, wie Mitternachtssnack auch mit Wein oder ganz ordentliches Frühstück für das Ende des Nachtflugs. SMS / E-mail Benachrichtigung über Verspätung ist vorbildlich, allerdings nützt einem das wenig, da die show up Zeiten eingehalten werden müssen, d.h. statt 3 Stunden muss man bei einer Stunde Verspätung trotzdem zur gleichen Zeit erscheinen und damit 4 Stunden warten."
Negativ: "Online check-in in Mumbai war äußerst holprig und Bordkartenausdruck ohne Vorankündigung "due to administrativ restrictions" verboten. Widerspüchliche Aussagen machen es nicht leichter, man braucht ja einen Ausdruck um überhaupt ins Flughafengebäude zu dürfen. Anstatt um 2.55 Uhr nachts dann eine dreiviertel Stunde Verspätung. Am Online bagage drop off äußerst zurückhaltender Service. Der elektronisch gebuchte Sitzplatz wurde nicht auf der jetzt ausgestellten Bordkarte übernommen, sondern ein willkürlicher, weit entfernter Platz. Die Dame am Schalter konnte auch keine nebeneinander liegenden Plätze für mich und meine Frau buchen. Das sollten wir mit den Passagieren ausmachen, die würden vielleicht tauschen. Und ein Blick auf den Sitzplan, das ist leider verboten. Bei so einer Kundenorientierung kommt die Lufthansa üblen Billigfliegern gleich. Vielleicht sind dort die Flightattendents jedoch weniger hochnäsig."
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "Klm is the best, even on a 40min they served small breakfast."
Negativ: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Positiv: "The socks offered in business were comfortable and nice looking. The red wine was good."
Negativ: "The food was just average and the seat not too comfortable"
Positiv: "Flight arrived on time"
Negativ: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Positiv: "Planes were on time and connections made."
Negativ: "One bag delayed as not put on flight and food could be better."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Seat was comfy and spacious for economy class"
Negativ: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Negativ: "Food quality was not so good."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "They left my bag off the plane. Ridiculous."
Negativ: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Positiv: "Cabin facilities"
Negativ: "They didn’t bring one of my bags"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Negativ: "alles gut"
Positiv: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Negativ: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Positiv: "Crew was in a festive mood, the meal was unexpectedly delicious"
Negativ: "Seats ok, but could be more comfy"
Positiv: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Negativ: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Negativ: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Positiv: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Negativ: "I would have to dream something up."
Negativ: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Positiv: "The service"
Negativ: "The seats"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "The leg room, was surprisingly roomy"
Negativ: "The food and that there was no entertainment."
Positiv: "Friendly attendants. Decent food, and frequent snacks and beverages."
Negativ: "No charging ports for electronic devices."
Positiv: "The crew were hardworking, responsive, conscientious and friendly"
Negativ: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Negativ: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Positiv: "Good information and helpfil boarding."
Negativ: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Positiv: "The crew was OK, but nothing special."
Negativ: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Negativ: "Delay in take off 45 min!!!!"
Negativ: "Nur süße Snacks, nichts salziges"
Negativ: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Positiv: "Freundlichkeit des Personals"
Negativ: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The schedule and timing"
Negativ: "The airport, some of the crew, the aircraft seats, the entertainment system"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "Tight seat, was moved out of exit row because of my age"
Negativ: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Positiv: "Crew was amazing. Service and food was good."
Negativ: "Random TSA check was not needed at the end when boarding."
Negativ: "Baggage check in was stressful"
Negativ: "The flight delayed for 2xhours from Paris to Cincinnati"
Negativ: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Negativ: "boarding wasn't good."
Positiv: "Flight was in time"
Positiv: "Plane was new, and seatback screen responsive and functional."
Negativ: "Economy seats not very comfortable, very tightly packed together"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Air France personnel is always really helpful"
Negativ: "Food and comfort in short haul are not the best - but the flight is short..."
Positiv: "The airplane"
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Negativ: "Arrived 5 hours late"
Positiv: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Positiv: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Very quiet"
Negativ: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Enjoyed my food, especially tasty for airplan fare!"
Negativ: "Not enough leg room"
Positiv: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Positiv: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Negativ: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Positiv: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Negativ: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Positiv: "Flight was smooth"
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Free snack and drinks. Good service."
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "The space and the people"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."
Positiv: "Das Flugpersonal in der Businessclass war toll, das Essen und der Wein sehr ansprechend."
Positiv: "Der Flug ist wegen Schlechtwetter abgesagt worden. Dagegen kann man nichts sagen. Aber...."
Negativ: "Das wir zum umbuchen über zwei Stunden in einer Schlange stehen müssten war eine Zumutung."
The screen for my seat was not working so no entertainment in my seat only.
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
Negativ: "15 Minuten Verspätung"
Negativ: "The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway."
Positiv: "Time and service were excellent."
Negativ: "Food. I don’t mía be to pay"
Positiv: "I wi not use aeromexico again"
Negativ: "Everything, see prior notes"
Negativ: "Was not allowed to board the plane, this causing me to miss my flight."
Positiv: "I love flying Aeroméxico. Great airline, great service"
Negativ: "My ticket was not honored because they said the name was not complete on the reservation so I had to buy a new one way ticket"
Positiv: "The crew was helpful and professional, the food was flavorful and plentiful, the entertainment selection was good and the aircraft was well take care of and had amenities like spots to charge devices"
Negativ: "The WiFi didn’t work even though it was advertised as working"
Positiv: "We were given 100 different excuses for our overnight delay and processing all the passengers took much too long."
Negativ: "Tell the truth and be prepared to resolve it quickly. We waited on the plane for more than an hour and then again in the airport to get our new tickets and vouchers that no restaurant would accept."
Negativ: "I have nothing to complaint about Aeromexico is truly a good airline, friendly and. Has good customer service. We were very satisfied with our flight. Thank you"
Positiv: "Very friendly and helpful crew"
Negativ: "Getting seat assignments at front desk was confusing and a little hectic"
Positiv: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Negativ: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Negativ: "Will not travel with this airline again"
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Positiv: "They serve some food"
Negativ: "Charge for bags Left late"
Positiv: "Overall, my flights with Aeromexico were smooth and comfortable. I especially appreciated the airport staff allowing me to load a zone ahead of my assigned zone so that I could easily get my viola in an overhead compartment on the plane. Lots of points earned there, thank you!"
Positiv: "One of the meal options was vegetarian. When I asked the flight attendant about it (I’d forgotten to request a veggie meal) they mentioned there was an extra vegetarian meal and got me that instead, which was even cooler."
Negativ: "My screen didn’t work / worked erratically. Luckily there was nobody in the middle seat next to me and I could use that one."
Negativ: "No access to video No leg room"
Positiv: "The food, space and movies!"
Positiv: "Service was good! Didn’t have problem"
Negativ: "Flight was on time nothing to say went bad"
Negativ: "Check in took more than 1.5 hrs. Traveling with two kids an a baby is challenging enough and adding all sorts of incompetente and lack of help makes traveling a nightmare Also crew allocated seating all in diferentes rows which is not acceptable when traveling with small kids. Once we went to the boarding gate we forgot a piece luggage and we ask Assistance after boarding still at the gate and crew told us they could not do anything as they are user of gate space not the owners #WTH"
Positiv: "The crew was very nice helpful and always there in case of questions. We arrived earlier for about 18 minutes it was unexpected but good. Thank you."
Negativ: "This time the flight had a no service bathroom in the back so because of that there was a huge line. I think in those situations the first class bathroom should be an option to use it was a little or more than that for some passengers because some times is hard to wait. But first time this happens and is not the crews fault. Thank you"
Negativ: "I have traveled all over the world. From China to Peru, name it and I’ve been there, and I have never been treated more poorly as consistently as I was by Aeromexico today. After forgetting the bottom of a piece of paper I was not told I needed to keep with me (it was given to me when I landed in Mexico), I was turned away from the gate minutes before boarding. I was told to exit the terminal (with no options as to what to do with my duty free purchases) and pay a 600 pesos fee for a new piece of paper. Ok, fair enough. When I get there, they don’t take credit cards. Aeromexico shrugs their shoulders yet again. I run across the airport to another terminal to get cash to pay for the silly paper, run back to get it, sprint across the airport (again, with ZERO help from the airline getting through security to make my flight) only to have the door closed in my face. Defeated I walk to the module in the terminal to ask for a new flight to be told I have to exit the terminal AGAIN. I ask what I do with my duty free purchases (bottles of tequila I cannot bring in again) and I’m told I should check them in with my luggage. After informing the agent I don’t have luggage (it was a short trip) i was told I would need to purchase luggage. THEN, I was told my rescheduling fee for the flight would be $720, a full priced fare. Never flying Aeromexico again. I’ll take 3 planes on American before a direct flight with them. Enjoy."
Positiv: "We think the upgrade to AM Plus was worth it."
Negativ: "Crew not attentive. Announcements in English were almost impossible to hear - need to be louder. Video screens were very limited: no games to play, no instructions on how to use it, and map of route was inflexible."
Positiv: "Very friendly staff/crew, sufficient leg room even in a regular seat. Hot meal."
Negativ: "Zero entertainment options available - the computer screens didn’t work at all, no movies, music, map. Also no functioning WiFi as advertised (on either flight) and the machine would only barely and intermittently charge my phone."
Positiv: "Both international flights to and from Mexico City were exceptional. The staff was very nice and the plane was very comfortable. I will choose them again next time I fly to Mexico."
Positiv: "I had plenty of leg room."
Positiv: "I like that I and my luggage arrived at my destination."
Negativ: "Flight Delays: It happens, BUT every flight, but 1 was severely delayed leaving, arriving, and then departing again. The only flight that left and arrived on time was Guatemala to Mexico City. Mis information from Flight Crew: Aero Mexico flight crew put everyone in a panic on flight from LAX to MEX and Guatemala to MEX by saying that everyone had to pick up their luggarge.. even if you were just in transit to another country. Once I went down and asked Information, they stated that I did not need to pick up my bags as they would in fact be transportated to my final destination. When I told AeroMexico about this.. they didn’t seem to care that they were saying something completely different to everyone on their planes. In the future I will avoid booking with Aero Mexico.. I felt vulnerable and that Mexico didn’t have its clients in their best interest. Additionally, their lack of WiFi is embarrassingly cheap of them. Guatemala has free wifi, I assumed everywhere provides wifi for its visitors. Mexico supposedly gives you 5 min free and they don’t make that easy to access."
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Positiv: "Same as above."
Positiv: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."
Negativ: "Flight was too hot, like they forgot to turn the AC on"
Positiv: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Positiv: "Everything was great. It was a red eye so only snacks and drinks were served but they were sufficient. The flight had plenty of room"
Negativ: "There was nothing about the flight that I didn’t enjoy"
Positiv: "Having a direct flight from Mexico City at a great price with excellent service, what's not to like about it!"
Positiv: "The crew is great, and the comfort of the airplane was outstanding!! Really happy with the whole experience."
Positiv: "Staff was very friendly and helpful."
Positiv: "They offer food and entertainment its good. Also is amazing to flight none stop to Mexico City"
Negativ: "Getting to Mexico or leaving Mexico is a hassle if you are in a wheelchair. They have a really poor service, I really struggle since I was flying by myself."
Positiv: "Food and entertainment was good, everyone was profesional"
Negativ: "The waiting time when boarding"
Positiv: "On the long leg from Seattle. I was in an empty row so I could stretch out. At least a snack was served after takeoff and before landing."
Negativ: "Food was poor and flight delayed because of crew, at least that is what I was told."
Positiv: "Wonderful crew and staff and enjoyed the flight"
Negativ: "The food was ok but not too good"
Negativ: "I didn’t like the food"
Positiv: "I like everything about, food was good, entertainment was good crew was good. They give you free beer or wine"
Positiv: "Nothing they cancelled my connecting flight"
Negativ: "First time flying with Aeromexico and it will be my last. The cancelled the flight just when we are about to board and have not responded or compensated me for my substitute flight to get home."
Positiv: "Entertainment, food, service, it was awesome!!"
Negativ: "Amazing flight"
Didn’t even bring me a apple juice they said they would
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Nostalgic plane ride"
Negativ: "Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space"
Positiv: "Entertainment and comfortable seats"
Negativ: "They could have given us some snacks or something"
Positiv: "Guter Service"
Positiv: "Roomier seats overall, the headrest screens and USB ports are great!"
Negativ: "We paid extra for seats with more leg room and got the same as everyone else. Why the charge? Our departure was delayed. The plane had some sort of fragrance regularly coming thru the ventilation that irritated my sinuses and made me ill. The water for the only service on the flight (for coach anyway) was warm and tasted odd. Cabin temperature was too warm (multiple logical arguments can be made for cooler temps over warmer)"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Flight was not overbooked Flight left early & arrived early No delays from AC"
Negativ: "There was no complimentary food: not even snacks. Nice to have some juice, tea etc, though"
Positiv: "I traveled with 2 kids so we liked all the options for entertainment ."
Negativ: "I did not like the fact that on the flight to Toronto our seats were not together at check-in. I had to sit seperatly from my two kids. Because that flight had only window and isle seat, whereas the returning home flight had window, middle and isle... That was much more comfortable"
Positiv: "My 15 minute nap"
Negativ: "The male crew member seemed to be having a rough day."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "Temperature varied widely throughout the flight. Entertainment system down for over an hour. No fresh food left for the back of the plane - Late departure."
Negativ: "Employees very poorly trained in dealing with problems. While our flight was okay, the previous flight was overbooked and a number of transferring customers were bumped because their flight was late. I understand this is common practice, but the employees handled it VERY poorly, even yelling at the passengers when they voiced their dismay at what was going to be a very long layover after a very long international flight."
Positiv: "Friendly crew, good food and comfortable seats"
Positiv: "Service is good"
Negativ: "Film selection is ok."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Flight attendant was great"
Negativ: "Overbooked flight. Only able to board because someone missed flight. Delayed flight by over 30 minutes."
Positiv: "Decent movies."
Negativ: "4+ hour flight with, no snacks, lukewarm drinks, out of food items, charged for headphones, crappy sound, unfriendly staff. Flight was NOT cheap. Drop the rates and offer no service; that would be far preferable to what is going on now."
Negativ: "Flight was about an hour late due to crew problems."
Positiv: "It was fine. :-)"
Positiv: "The price was good and connections were well-timed, and my seat-mate was a nice guy!"
Negativ: "There was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Flight crews were great."
Negativ: "Ground crews and Air Canada's booking system caused no end of trouble. Weather started the problem but human error meant an incredibly stressful rebooking, requiring three agents at ticketing plus the IT help desk just to figure out what the agent I had reached over the phone had done. In Quebec City not nearly enough agents to check bags; huge lines, people being shunted to the front so they wouldn't miss their flights."
Negativ: "No legroom at all. Try to squeeze far too many passengers."
Positiv: "Our flight attendant, Sabrina, was fantastic. Quite friendly and helpful. You can tell she loves her job. She patiently answered questions and made the flight really pleasant."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Crew friendly and helpful. Short flight. Great service (got a soda and pretzels on a 30 minute flight)"
Negativ: "Small, worn plane."
Positiv: "Short flight. Simple. Smooth."
Negativ: "There was a short delay because crew was caught up in security."
Positiv: "It was a very short flight, but with all the weather issues in Seattle at the time, they did everything they could to get us off on time (maybe even early) to avoid air traffic control delays."
Positiv: "I was really tired and the plane was full but I could nap. Baggage came quickly."
Negativ: "No free meal because not technically an international flight I guess."
Positiv: "We liked the entertainment options and the crews were very friendly."
Negativ: "We didn't like not having blankets on the round-trip flights between Seattle and Toronto."
Positiv: "Movies ok"
Negativ: "Very very very cold and no blanket !!!!! Was a struggle"
Positiv: "Not really stands out as a positive."
Negativ: "Overall came across as not up to the standards of other carriers."
Positiv: "I flew Seattle to Vancouver to Montrail to Nice. Sept 2 2016 on the way home I flew Nice, Frankfort, Calgary to Seattle Sept 12, 2016"
Negativ: "Food from McDonalds would have been 10 times better than food they served. I ate only 2 bites and it smelled bad and made me feel nautilus."
Positiv: "Media and staff very good"
Negativ: "Airport was empty, plane was empty. But still had to wait to get on due to filled with people who put suitcases away that sat near front but not first class."
Positiv: "I liked that I was able to pick my seat. I love the exit row."
Negativ: "Being woken up. But it was for a good reason. Personal safety."
Negativ: "Air Canada closed the door ten minutes before departure although the knew we were in the terminal trying to get to the gate. Air Canada charged us $315 for a flight two hours later."
Negativ: "For the price, the length and the fact that it was an international flight. I would have expected not to be required to paid for luggage and to have some food been provided to us. In particular, after the return flight was delayed considerably due to airplane issues."
Positiv: "Roomy seats"
Negativ: "All the flights left late. Not enough room for carry on luggage. No free booze on International flight"
Positiv: "Flight was on time.Seats were comfortable with adequate leg room."
Negativ: "There was no snack offered, just food for sale, and it was a long flight. Also there were several movies listed in the entertainment guide that were not available on the entertainment system. There were not many movies available at all."
Positiv: "Made it in one piece without lost luggage"
Negativ: "4+ hour flight, no complimentary snacks, seating felt cramped,~45 minute delay in departure and docking, infotainment center broken"
Positiv: "I enjoyed the selection of movies that they had."
Negativ: "Seats are wildly uncomfortable and cramped. I guess that is what you come to expect from flying, but man does it suck. Longer flights, over 4 hours, should include a complimentary snack. It is a long while to go without food, and paying 5 bucks for a small pack of candy is a bit ridiculous."
Positiv: "Lovely crew."
Negativ: "Seating is tight for anyone with long legs over 6 feet tall."
Negativ: "Seats did not recline. It was one of the least comfortable flights I've been on in th past few years."