Airport jammed with delayed flights, especially of the cheap airlines
Flug hatte Verspätung, nächste Flug verpasst
Alles, Bestens! Lufthansa-Qualität
I like that you required masks! Thank you!
Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
Leider wurde unser Gepäck vom Mumbai Flug nicht auf den Basel Flug gebracht, so dass wir ohne Gepäck in Basel ankamen. Auch wurde diese Information wohl erst spät nach Basel gebracht,da wir dort ewig auf unser Gepäck gewartet haben bis wir informiert wurden. Das trübt den ansonsten sehr guten Flug.
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
Boarding und Deboarding völlig unkoordiniert. Keine klaren Ansagen der Crew.
Für einen Linienflug ok. Hygiene voll in Ordnung. Alles in Allem schon ganz gut.
Kniefreiheit nicht gegeben
Positiv: "Flug war ok"
Negativ: "Parken auf Aussenposition. Obwohl kaum Flüge stattgefunden haben. Keine Treppe zum Aussteigen. 10 bos 15 minuten gewartet. Gepäck kamm dann 40 Minuten nach Landung am Band an. Unakzeptabel. Keib Wort warum. Passagiere sind offensichrlich nicht so wichtig"
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Negativ: "Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren. Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein. Sehr enttäuschend und beängstigend. Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl."
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Negativ: "Flight was cancelled and never got money back"
Negativ: "Very little legroom."
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Positiv: "Crew was amazing people"
Negativ: "Essen wurde nicht ausgeteilt"
Negativ: "Security in Frankfurt - long lines"
Positiv: "Fantastic crew!"
Negativ: "Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats."
Negativ: "das Pathos"
Positiv: "Flight was in time with no delays. Arrived in Germany early!"
Negativ: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Positiv: "Crew was nice, entertainment was excellent, seating just OK."
Negativ: "I got to the gate 30 minutes before departure but they already gave my ticket to someone else. All this despite me coming from a connecting flight and having had checked in 24 hours in advance. Eventually I got my ticket back when someone else didn’t show up."
Positiv: "The airport was good"
Negativ: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"
Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Positiv: "Very professional crew"
Negativ: "Entreteiment on bord"
Positiv: "The crew was o.k."
Positiv: "Great amount of legroom, snack given even though < 1hr flight"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Negativ: "It would be nice if the seats had more leg room. Staff was super nice. Food is not bad"
Positiv: "The crew was great. Food was good for the most part."
Negativ: "Cold on the plane/food needs more choice and improvement. Plane was late to arrive-over an hour later"
Positiv: "Soweit ok für die kurze Strecke"
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Positiv: "Service was courteous and effective once aboard the airplane."
Negativ: "Boarding was chaotic, and primarily due to the fault of the boarding staff in Frankfurt. I was flying as a tourist from Switzerland, but it was easy to notice the condescending manner in which the African passengers were treated. I noticed the same attitude at immigration services in Frankfurt, were the officers were openly teasing, laughing at and harassing an Eritrean man. Some of the comments passed were frankly disgusting..."
Positiv: "New international terminal in San Diego is very nice"
Positiv: "Crew war sehr aufmerksam"
Negativ: "Flieger startete zu spät und kam mit noch mehr Verspätung in Frankfurt an. dort wurde keine Treppe ans Flugzeug geschoben. Dann mussten alle in den Bus steigen. Viele versäumte Anschlussflüge, Menscheb sehr unglücklich. System Versagen von Lufthansa und Fraport zusammen"
Positiv: "Lot of space in E-xit-row 18, even for a big man like me"
Positiv: "Crew was wonderful and I love flying Lufthansa always:)."
Negativ: "Onboard entertainment didn’t have good selection for me for such a long flight 4 different flights I took.And some of the touch screens didn’t work properly:(."
Positiv: "Nice crew"
Negativ: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."
Negativ: "Totally Re routed. Bleh."
Positiv: "Personal war okay aber Flug verspätet"
Negativ: "Essen war ein abgepacktes Salami Brot"
Negativ: "I havent gotten on a flight yet."
Positiv: "Flugpersonal war nett"
Positiv: "Nothing positive to report...NOTHING!!"
Negativ: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!! Hundreds of gates and we had to ride a bus out to the plane. Airline kept complaining to passengers that they didn't have enough personnel. Flight was late! Given totally incorrect information about luggage retrieval in Chicago. Not required! Waited 45 minutes for luggage that was not there and was supposed to be headed to Houston but did not arrive there either. Still waiting..."
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
same as from LUX … professional, nice.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Negativ: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Positiv: "Pleasant crew. Appropriate and efficiently served snack."
Negativ: "Boarding and disembarkation were slow."
Positiv: "Planes were on time and connections made."
Negativ: "One bag delayed as not put on flight and food could be better."
Negativ: "The plane is so old..,"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Crew helpful. Food good."
Negativ: "Better range of movies please"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Food and service"
Negativ: "Working wifi would be good. Better A/C. More comfortable seats"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Very friendly crew and on time with no problems."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Friendly crew, upgraded seat was worthwhile"
Negativ: "More snacks in between meals,"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Just the cabin crew being nice"
Negativ: "Punctuality KLM is always late"
Negativ: "alles gut"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "The service"
Negativ: "The food."
Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Flight duration"
Negativ: "Very stingy with the drinks Cramped seats"
Negativ: "My suitcase didn't come with the airline."
Positiv: "Nice crew pilot food and beverage"
Negativ: "No wifi"
Positiv: "Employees were very friendly"
Negativ: "The seats were very small"
Positiv: "The service"
Negativ: "The seats"
Positiv: "Overall booking and airport was ok. Food was also actually quite good."
Negativ: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Positiv: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Negativ: "Boarding was chaotic and congested with not much information or order."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Positiv: "Good flight, very attentive crew."
Positiv: "Great food"
Negativ: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Positiv: "Everything excellent. Comfortable seats in business."
Positiv: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Positiv: "Wifi on Board"
Negativ: "Better seat More friendly crew"
Positiv: "Food was adequate and good."
Negativ: "Seats in both flight weren't adjustable."
Positiv: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Negativ: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Negativ: "Movie selection wasn't great"
Positiv: "Seats super comfortable"
Negativ: "Real food and not just snack"
Negativ: "Die Bestuhlung der Business Class ist bei Oman Air besser, da hat jeder Sitz Zugang zum Gang. Bei der KLM ist der Fensterplatz im Nachteil, weil er über den Gangplatz klettern muss. Ich wollte auch lieber den Gangplatz, bekam ich aber nicht."
Positiv: "Service was perfect"
Negativ: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."
Positiv: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Negativ: "More legroom, seats with more cushion and recline, better food!"
Negativ: "Der Flug wurde bereits einmal zu unseren Ungunsten nach hinten verschoben und heute kurze Zeit vor Abflug erneut um unglaubliche 80 min! So saßen wir insgesamt knapp 5 std. aus Kisumu kommend in Nairobi am Airport! Unangenehm!!!"
Positiv: "The plane is quite comfortable"
Negativ: "Boarding and keeping time."
Positiv: "Crew was amazing"
Positiv: "Crew was amazing! Elvis smelled good!!!"
Negativ: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."
Positiv: "terrible airline"
Negativ: "delayed my flights twice"
Negativ: "Too many onboard announcements"
Positiv: "I liked their service and more so, there orange juice"
Negativ: "Since this was a short flight , I don’t have much comment."
Negativ: "Crew is not attentive nor professional."
Positiv: "moderne Flugzeuge erstklassiger Service lokale Speisen"
Negativ: "nicht die allerneusten Filme beim Unterhalltungsprogramm"
Negativ: "My flight never left Kigali and neither etihad nor Kenyan was able to help"
Positiv: "Friendly crew and flight was punctual"
Negativ: "No inflight entertainment"
Negativ: "My flights were changed a lot the week before my flight even though I had booked months ahead."
Positiv: "Everything worked like a flight should work from check-in to landing"
Negativ: "Food was minimal and rather tasteless, but not a real concern"
Positiv: "Te time of te flight"
Positiv: "The whole trip was awesome....comfortable and plenty on movies on board"
Positiv: "On board movie selection is good, however could be a bit larger."
Negativ: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."
Positiv: "On time, good food, very polite and welcoming crew. Seats very comfortable."
Negativ: "Entertainment system plays very old films Stop over 5 hours."
Positiv: "The check-in and in-flight service were up to expectations. Friendly, efficient and professional"
Negativ: "The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable."
Positiv: "Kind people"
Negativ: "Flight is always delayed"
Positiv: "This company obviously trains its employees to belittle and disregard customers. I have never dealt with a company so at fault for an issue and so utterly unwilling to make up for it. First, they cancel the first of our 3 flights to Delhi 18 hrs before it is to leave. The flight they replaced it with would leave us 10 min to make the connection. So we went to the counter and they told us they'd hold the plane, as did the stewardess on the flight. They lied. The plane left 10 min before we landed. We were stranded. Also, I got food poisoning from their food. They did nothing to help. They would not pay for the hotel we wanted, when we asked they rudely served everyone else they stranded first. The employee would not call his supervisor or give his name. The next morning i saw a doctor but the stomache infection was so bad i couldn't sit up or walk. The doctor wrote this on my clearance to fly document. I needed to get to India to get better medical help. We presented this to the kenya airlines agent and she would do nothing to help. She had business class reclining seats available but would not upgrade me. Even after everything this shitty airline has caused. Unbelievable. Every step along the way of this nightmare could have been made better, so much better, by some human decency but instead we got rude disregard."
Positiv: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Negativ: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Positiv: "Not much"
Negativ: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Positiv: "Service, crew"
Positiv: "They no take care of my bag"
Positiv: "Solid overall performance in all the basics"
Negativ: "Crew were always in a bit of a rush and cold, Paris airport staff were frankly rude sometimes"
Positiv: "Timing & touch downs. Good flying."
Negativ: "Food & drink. Little choice, poor taste."
Negativ: "Seats were not very confortable"
Positiv: "The seats were comfortable, good entertainment, good food and lovely crew"
Negativ: "Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work."
Positiv: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Negativ: "Boarding lines were a bit chaotic."