Essen war nicht so doll, das Sandwich zum Frühstück war schon fast eklig. Service war gut und man hat uns mit unser 1 jährigen Tochter auch umgesetzt, wo 3 Sitze nebeneinander frei waren
Sehr teures Business Class Ticket, aber kein Unterschied zur Eco! Flug wurde von Air Dolomiti ausgeführt
Boarding für business class war etwas chaotisch. Flugbetreuung war sehr gut. DB als Zubringer war eine Katastrophe.
Alles, Bestens! Lufthansa-Qualität
Food choices were rather poor. Pasta, which is what they seem to serve now in Economy was tasteless.
Boarding und Deboarding völlig unkoordiniert. Keine klaren Ansagen der Crew.
Positiv: "missed the next flight due to problems at Frankfurt Airport. No stairs or busses available"
Für einen Linienflug ok. Hygiene voll in Ordnung. Alles in Allem schon ganz gut.
Positiv: "Short layover"
Negativ: "No fee for luggage"
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Negativ: "seats were very uncomfortable"
Negativ: "Absolut kein Platz für ein kleines Handgepäck weil andere Leute rücksichtslos ihren ganzen Hausstand dabei haben und die Lufthansa es nicht interessiert, wieviel jeder da so mitbringt. Personal führt lieber Privatgespräche und beobachtet einen, wie man verzweifelt nach Platz such, anstatt zu helfen."
Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."
Positiv: "Got to the destination"
Positiv: "I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!"
Negativ: "Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)"
Negativ: "More space on economy for long flights."
Positiv: "Crew war nett"
Negativ: "Passagiere wurden umgesetzt"
Positiv: "Comfort of A380 Legs space"
Negativ: "Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service"
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Positiv: "Nette Crew"
Negativ: "Saukalt an Board. Erst nach fast der Hälfte des Fluges ist es gelungen, die Temperatur so einzustellen, dass es angenehm war. Das Gepäck ist mal wieder nicht mitgekommen. Lufthansa wird immer nachlässiger..."
Positiv: "Comfortable seating, good food served by this airline"
Negativ: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "Getränkeauswahl sehr klein"
Negativ: "• Die Zwangsbelüftung verteilte einen ungewohnt starken und eiskalten Wind, und diese Einstellung wurde nicht abgemildert! • Die Freundlichkeit der Stewardess. • Der Klapptisch war einseitig abgebrochen, sodass nichts darauf liegen konnte."
Positiv: "Great amount of legroom, snack given even though < 1hr flight"
Positiv: "Service and the crewe was very kind"
Negativ: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Positiv: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Negativ: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Positiv: "I liked that we got served a lot of snacks and food :)"
Negativ: "Nothing honestly! Smooth flight :)"
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "On time, onwith excellent care by staff"
Negativ: "The long walk on the airport for connecting flight"
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Crew war sehr aufmerksam"
Positiv: "The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!"
Positiv: "Lot of space in E-xit-row 18, even for a big man like me"
Negativ: "The plane was kept at a ridiculous hot temperature the whole flight. There were no air vents above your head and it was god awful uncomfortable for 9 hrs. On our return flight they lost all of our luggage from our whole group of people traveling together. 8 bags lost in total."
Positiv: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Negativ: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."
Positiv: "Friendly cabin crew"
Positiv: "The crew was very friendly, and overly willing to help."
Negativ: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."
Positiv: "On board crew was friendly and helpful"
Negativ: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Positiv: "Other than being too late it was everything ok."
Negativ: "We had a very late departure but it wasn't anything Lufthansa could control"
Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Dreamliner was comfortable and entertainment system good
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Negativ: "No suggestions."
Positiv: "This Transavia Airlines is not good at all."
Negativ: "Many things cheaper does mean better."
Negativ: "Very nice crew and great food"
Positiv: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Negativ: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Positiv: "The crew was professional & friendly"
Negativ: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Positiv: "very nice crew"
Negativ: "my baggage was lost"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Friendly crew, upgraded seat was worthwhile"
Negativ: "More snacks in between meals,"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Nice attention and good food. Plane and seats are confortable"
Positiv: "Crew was ok."
Negativ: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Positiv: "Everything was smooth and effortless."
Negativ: "Can’t think of anything."
Negativ: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Positiv: "Food, entertainment and crew was exceptionally friendly."
Negativ: "Seats not great for such a long flight."
Negativ: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Negativ: "Not having to walk outside in Edinbur4gh to board the flight."
Negativ: "alles gut"
Negativ: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Positiv: "My seat at the window was great and the staff really friendly and courteous!"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Boarding agent extra effort to improve my seating!"
Negativ: "Food amount less than expected."
Negativ: "Not enough leg room"
Positiv: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Negativ: "I would have to dream something up."
Negativ: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Positiv: "Shirt flight but well catered, boarding was efficient and quick."
Negativ: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Positiv: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Negativ: "Boarding was chaotic and congested with not much information or order."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Arrived Early!"
Negativ: "Left Late :-)"
Positiv: "Nice flight, nice crew, and a nice experience."
Positiv: "Boarding was quick, Flight on time....just a regular service and plane"
Negativ: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
Negativ: "Movie selection wasn't great"
Positiv: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Negativ: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Negativ: "Die Bestuhlung der Business Class ist bei Oman Air besser, da hat jeder Sitz Zugang zum Gang. Bei der KLM ist der Fensterplatz im Nachteil, weil er über den Gangplatz klettern muss. Ich wollte auch lieber den Gangplatz, bekam ich aber nicht."
Positiv: "Barely functioning entertainment portal. Average food."
Negativ: "Not many movies to chose from."
Negativ: "Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed"
Positiv: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Negativ: "Every thing was fine"
Positiv: "Service and flight itself"
Negativ: "Changing the system to be repaired whenever someone needs to change the phone let be available especially to those who are traveling to other countries and they're new there and they need to do a calling for connection to people who are going to take them to different destinations."
Positiv: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Negativ: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"
Positiv: "The gate crew was helpful"
Negativ: "Earlier notification of 7 hour wait time due to delay."
Positiv: "Easy going flight with friendly and hospitable crew"
Negativ: "Plane was quite dirty inside and out"
Negativ: "Der Flug wurde bereits einmal zu unseren Ungunsten nach hinten verschoben und heute kurze Zeit vor Abflug erneut um unglaubliche 80 min! So saßen wir insgesamt knapp 5 std. aus Kisumu kommend in Nairobi am Airport! Unangenehm!!!"
Positiv: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Negativ: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"
Negativ: "Better food choice and little more attentive crew."
Negativ: "According to the KQ App the flight was direct to Cape Town but when we got to the airport we found the plane was stopping in Livingston’s. The result was we were an hour late. Most annoying. Surely the App can be amended to alert us of such changes"
Positiv: "Crew efficient and eager to please. Generous with food and drink."
Negativ: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Negativ: "Crew is not attentive nor professional."
Positiv: "Friendly staff."
Negativ: "No complaints."
Positiv: "Fairly comfortable, good food. Good service, friendly boarding crew."
Negativ: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Positiv: "Kenya airways theme song"
Positiv: "moderne Flugzeuge erstklassiger Service lokale Speisen"
Negativ: "nicht die allerneusten Filme beim Unterhalltungsprogramm"
Positiv: "This was a good flight; enjoyed everything"
Negativ: "My only disappointment was that I hoped to buy Amarula on the flight, but apparently they were out of stock."
Positiv: "Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful."
Positiv: "Comfortable seats, smooth flight, good service on board"
Negativ: "Did not care for insect spraying, limited entertainment / movie choices."
Positiv: "Easy boarding and extremely friendly staff"
Negativ: "No intertainment, not even newspapers"
Negativ: "Timeliness of flights"
Positiv: "Flight was on time. Service was good."
Negativ: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."
Positiv: "after 5 hours of waiting when there was no boarding started at boarding gate we came to know that flight is dealyed by 7 more hours. They provided hotel but it took 3 hours for us to clear immigration and reached hotel and after 1 hours they came to pick us back. there was no support from airlines staff and we were at won. Hotel was just waste because we just use for one hour in 12 hours delay."
Positiv: "NOTHING. I am NEVER flying Kenya Airways again."
Negativ: "Just a horrible experience from start to finish. My flight was delayed three times, then canceled, rescheduled, and delayed two more times. I was reissued three different boarding passes for my connecting flight from Mumbai and then STILL missed it and had to reschedule again from that airport. One of the most stressful travel experiences of my life."
Positiv: "Timing & touch downs. Good flying."
Negativ: "Food & drink. Little choice, poor taste."
Positiv: "We were connecting on a delta flight. The agent offered to connect our bags all the way through. We checked with delta. The bags were there but if we didn't ask about them I'm not sure they would have made it."
Positiv: "Everything went as it should."
Negativ: "The AC in the plane was a little bit to cold"
Positiv: "Barely made it to boarding through Security as I was late being the only passenger delayed yet the staff were so understanding and patient enough to wait on me as before closing the boarding gate. great Customer service."
Positiv: "Late arrival Nairobi. missed flight"
Negativ: "Late arrival Nairobi. missed flight"
Positiv: "The plane and flight crew were fine"
Negativ: "Overbooked flight- cancelled many people's trips! A dozen people with printed out and confirmed flights were turned away and asked to book with other airlines. Anyone who didn't checkin online was left at the airport- even those who booked, paid in full, and confirmed in person at the Kenya Airways office the day before. And we were all at the airport hours early. The ground staff in Arusha had no idea how to check people into the flight. They lied to us about what was happening and wouldn't update us about how they overbooked. They tried to email the main office and refused to just call them on the phone. I only got on the flight because I ignored their suggestion to 'just go sit down and let them work it out'. For people who did what they were told- they all missed the flight. I did online checkin on my phone and then all of a sudden there was a seat for me on the plane and I got on. Everyone else was left at the airport with no idea what was happening. I normally love Kenya Airways, but this level of overbooking and incompetent ground staff made me change my mind."
Positiv: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Negativ: "Boarding lines were a bit chaotic."
Positiv: "Food. The pilot spent some time flying over the Victoria falls"
Negativ: "Dirty bathroom"
Positiv: "New planes. Good airport, on time. Staff is very friendly all good. No complaints"
Positiv: "Flight was ok"
Negativ: "I got my items stolen . My bag was opened and pilfered I have made a report to the airline but still haven't heard anything"
Negativ: "Lack of drink options, no diet cola?! Poor entertainment options"
Negativ: "Equipment, old plane with hard seats, no entertainment."
Positiv: "Food and service"
Negativ: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."
Positiv: "Friendly staff Good food"
Negativ: "The movies were not working"
Positiv: "I liked the food and actual service on the flight"
Negativ: "The airport staff sucked!! VERY RUDE! Acted annoyed when I asked how long the flight delay was or for directions to the next gate. I know I am an American and used to different services. When a foreigner asks me for guidance, I go out of my way to help. When out of your element, rude staff just add to the stress of being delayed! I hate Kenya Airport staff!!!"
Positiv: "tickets were cheap"
Negativ: "Flight was late leaving Dubai therefore causing me and several other people to miss our connecting flight."
Negativ: "It delayed one hour both tip. I lost my time to promise with my guest. Keep the filght time."
Negativ: "I was not informed by either telephone or email that the flight was being delayed by 3 hours until I have arrived at the airport, despite having the customer contact information. Moreover the delay eventually turned out to be about four and a half hours; disgraceful and unprofessional! I no longer plan to patronize Kenya Airways if I can help it!"