Auf 12 h Flug etwas wenig zu Essen.
Enjoy food could be better plus again some wipes to clean hands before meals
Sehr gemütliche Reise, gerne wieder.
Positiv: "Not much"
Negativ: "During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing."
Positiv: "Guter Service, es hat immer Snacks und Getränke zur Verfügung. Toiletten sauber."
Negativ: "Einige Mitarbeiter waren ziemlich demotiviert."
Positiv: "Crew was very courteous and attentive"
Negativ: "More fruits and green (non-starchy) vegetables"
Negativ: "Time schedule Better customer services"
Positiv: "Bei diesem knappen Abstand zwischen den Sitzen sollte man die Lehnen nicht bewegen können."
Positiv: "Taking off on time. Good service and helpful from all the stuff."
Negativ: "Keep it like that"
Negativ: "Vepflegung: käsesändwich nicht sehr angenehm"
Positiv: "Got an upgrade to business class"
Positiv: "Food was ok"
Negativ: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Positiv: "Crew was great, seating comfortable."
Positiv: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"
Positiv: "Flight left on time & arrived on time."
Negativ: "Quality of the snack could be improved."
Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"
Negativ: "im hinteren Teil ist der Gang etwas gar eng zum laufen"
Positiv: "Crew was fantastic"
Negativ: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Negativ: "Grosse Verspätung, alte und unbequeme Sitze"
Positiv: "Die Crew war nett und da war trotz guter besetzung des Flugs genügen Platz für Handgebäck in den overheads"
Negativ: "Wir hatten Pech, da wir wahrscheindlich im ältesten Flugzeug der Flotte flogen. Wir sind gut angekommen aber mit etwas modernerer innenaustatung wre das ganze noch angenehmer gewesen."
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Negativ: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Positiv: "Crew good"
Negativ: "Baggage small bag forced to check"
Positiv: "ausgesprochen nette und zuvorkommende crew"
Negativ: "WiFi auf allen Flügen, mehr Informationen über die App"
Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."
Negativ: "Verspätung, Informationen beim Boarding"
Positiv: "Die Crew war sehr aufmerksam. Die Sitze sehr bequem"
Negativ: "Schlechte Benfreiheit. Insgesamt sehr eng in dem aus gebuchten Flugzeug"
Positiv: "Aufmerksame Crew. Saubere bequeme Sitze,"
Negativ: "Etwas eng. Die Knie stoßen am Vordersitz an."
Positiv: "Freundlich, pünktlich, gute Getränkeauswahl und Snack"
Negativ: "SWISS HAT SICH GEWEIGERT MEIN GEPÄCK NACH DUBAI durch zu checken - Trotz Business Class Ticket"
Positiv: "The pilot had to land with rough wind, he did a good job and the peace of chocolat we always get leaving the plane."
Negativ: "Swiss was delayed for in total 1 hour (start incl. landing), the sandwiches with Swiss are terrible in general, nothing extra to drink or eat although the delay and time of flight made it impossible to have dinner."
Positiv: "Entertainment System (technical apparatus neat); Food tasty"
Negativ: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Positiv: "Punctual modern aircraft."
Negativ: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Positiv: "Sehr nettes Personal"
Negativ: "20 Minuten Verspätung, wie fast immer ab Tegel..."
Positiv: "Sehr freundliche Personal ."
Negativ: "Essen war gut."
Positiv: "Food and drink service were excellent and big choice of entertainment"
Negativ: "seat row spacing in economy was too tight for a 10+ hour flight"
Positiv: "Es war alles im grünen Bereich, wenn man einmal vom allgegenwärtigen Sound von gefühlt 100 übermüdeten Kleinkinder und Babies absieht. Die Sandwiches schmecken gut und die Biberli auch. Eine gute Verpflegung für einen solch kurzen Flug."
Negativ: "Schade, dass der Flug so spät ist. Ich sags jetzt trotzdem, auch wenn laut Watson nun alle Flugbegleiter/innen mit den Augen rollen werden: Ich vermisse den Tomatensaft. Er befriedigt mein Bedürfnis, ein Glas in der Hand zu halten und gleichzeitig etwas salziges zu mir nehmen zu können."
Positiv: "Sehr nette Crew"
Positiv: "Personal sehr freundlich."
Negativ: "In Wien wieder einmal Chaos beim Boarding, da kein priority aufgerufen wurde. Essen in der Business sind nur noch drei winzige Häppchen."
Positiv: "Netes Personal, Gutes Essen, Viel Essen, Schöne Sitze"
Negativ: "Bordunterhaltungssystem stark veraltet sowie nicht funktionsfähig (Flugkarte fehlt, Filme werden mit extremen Bildstörungen abgespielt, Sehr schmaler Sitz, wenig Beinfreiheit, Ein Flug mit United ist da sogar besser!!!"
Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"
Positiv: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Negativ: "No complaints."
Positiv: "Crew very courteous as usual"
Negativ: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Positiv: "Verständnisvolle Flugbegleiterin, die uns auf zwei freie, nebeneinanderliegende Sitzplätze hinwies."
Negativ: "Beim Check-in wurden uns (im Gegensatz zu den anderen Passagieren) keine Sitzplätze zugeteilt. Beim Boarding wurden uns, obwohl wir gemeinsam gebucht und eingecheckt hatten, Sitzplätze in zwei verschiedenen Reihen zugeteilt."
Positiv: "Crew war trotzdem bemüht"
Negativ: "Getränke vorab fürs lange warten wären gut gewesen. Die Hitze im Flugzeug war unerträglich, die letzten 20 min. wurde es dann doch noch besser."
Flug hatte Verspätung, nächste Flug verpasst
Exzellenter, professioneller Service.
Auf die Frage in der Business Class, ob es ein bisschen wärmer gemacht werden könnte, da es von unten kalt zieht, nur die lapidare Antwort, das käme wahrscheinlich von der Aussentür und die Temperatur wurde nicht höher gestellt. Also ein Flugzeug, wo es durch die Tür zieht. Na, ja, schlimmer geht's eigentlich kaum noch.
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Negativ: "SARS-CoV-2 und Abstandsgebot gibt es für LH nicht!? Biz mit nur 1 PAX bis Row 6, Eco bis Row 10 alle Reihen unbesetzt (Trimmung). Dahinter die Rows dicht besetzt, teilweise 2x2 im ohnehin schon eng bestuhlten CRJ. Bei Ankunft Busposition mit nur 1 Bus (Abstand im Bus??)."
Positiv: "Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!"
Negativ: "Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again."
Negativ: "Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi."
Negativ: "The video screen freaked up a lot and I was unable to watch movies listen to music for the better part of the 11 hour flight. I noticed other passengers had the same problem."
Negativ: "Entertainment was mediocre food was poor and boarding process.can be better and faster."
Positiv: "Everything was fine!"
Negativ: "Everything was fine!"
Negativ: "Food poor going to Munich , legroom poor."
Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"
Positiv: "Smooth and easy flight"
Negativ: "Food and drinks served late"
Negativ: "There was a very loud group teenagers/young adults that kept getting up visiting each other and hitting on other customers seats. After 7 hours of the crew nor anyone else saying anything to them I called the crew & asked them to have them quiet down and sit down. The staff should’ve handled better"
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"
Positiv: "Very fast and cheap flight."
Negativ: "Seats were extremely uncomfortable. Boarding was very chaotic."
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "Getränkeauswahl sehr klein"
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "We upgraded our flight from Frankfurt to business class--so worth it."
Positiv: "Great amount of legroom, snack given even though < 1hr flight"
Positiv: "Yes, seat good."
Negativ: "There were delays and not good food. No veggie option."
Negativ: "No complaints. Good vegan food."
Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Negativ: "Unpünktlich, Frankfurt mega unfreundlich Security Check!!!"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "Smooth quiet flight."
Negativ: "Mac and cheese isn’t what I was expecting for vegetarian."
Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Positiv: "Lot of space in E-xit-row 18, even for a big man like me"
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Positiv: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Negativ: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Positiv: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Positiv: "Verpflegung am Board war gut und Personal sehr freundlich gewesen. Sehr schnelle und kompetente Abwicklung beim Boarding."
Negativ: "Die Verspätung ist natürlich immer nicht gut, aber für uns war dies kein Problem gewesen. In 99 Prozent kann auch die Crew sehr wenig dafür."
Positiv: "Efficiently loaded, competent crew."
Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"
Positiv: "The service was outstanding!"
Negativ: "Someone stole my phone charger :("
Positiv: "It was a short flight."
Negativ: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Positiv: "Flugpersonal war nett"
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Positiv: "sehr aufmerksam"
Positiv: "MRS-FRANKFURT on LH was awful but FRANKFURT to JFK was great for economy class. Flight attendant in my section was fantastic. Food was ok. Entertainment choices were excellent."
Negativ: "When my flight out was canceled due to snow Lufthansa did not answer their phones despite hours of calling."
One of the flights attendants raised her voice to me and another physically grabbed my shoulders because I used the “wrong bathroom”
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "Schöner kleiner Flieger"
Positiv: "Austrian... einfach sehr pünktlich!"
Negativ: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."
Negativ: "Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits"
Positiv: "In flight crew worked hard"
Negativ: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Negativ: "Leider nicht pünktlich"
Positiv: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Negativ: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Positiv: "Good flight , bad flight delay and luggage."
Negativ: "To be on time"
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "Verspätung war unschön."
Negativ: "Complete experience and issue, resolution"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Positiv: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Negativ: "It would be wonderful to have all seats the same as first class for a long distance flight."
Positiv: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Negativ: "Seat wasn't the best, quite hard on the middle back."
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Negativ: "One hour late for take off..."
Negativ: "Flug ist ausgefallen"
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Negativ: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Positiv: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Negativ: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Positiv: "All flights were on schedule"
Negativ: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Negativ: "Difficulty getting to flight"
Positiv: "Mehr oder weniger pünktlicher Abflug und Ankunft, der Flug kurzweilig und aufmerksames Mitarbeiter."
Negativ: "Etwas mühsames Boarding, aber auch das war kein wirkliches Problem"
Positiv: "Again as in previous flight very efficient professional and pleasant staff ."
Negativ: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Negativ: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Negativ: "See red comment above."
Positiv: "Staff were always courteous."
Positiv: "Enough legroom for economy"
Negativ: "Basic food - poor in fight entertainment"
Positiv: "Schnelles Boarding, freundliches Personal."
Negativ: "Sitze äußerst unbequem und eng für etwas größere Leute (190 cm)"
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "Allow business passenger to use front bathroom."
Negativ: "Very nice crew and great food"
Positiv: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Negativ: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Positiv: "Great atmosphere, crew was excellent!"
Negativ: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Negativ: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Negativ: "All of the less than good, obvious!"
Positiv: "Staff were professional and polite."
Negativ: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Positiv: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Negativ: "Not being to help on the ground in Copenhagen with delta issues"
Negativ: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Negativ: "Everything was good"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Crew helpful. Food good."
Negativ: "Better range of movies please"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Great crew, comfortable seating with enough leg room."
Negativ: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Negativ: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Everything was smooth and effortless."
Negativ: "Can’t think of anything."
Positiv: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Negativ: "Pay attention to passengers."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Positiv: "The flight was smooth, the service was friendly, and the food with plentiful."
Negativ: "Too much activity in the cabin during the flight."
Negativ: "Long haul flight made pleasant by KLM"
Negativ: "alles gut"
Negativ: "Inflight was better than I expected. But needs upgrading air crafts."
Positiv: "The flight arrived a few minutes early."
Negativ: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Positiv: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Positiv: "Friendly and efficient crew. Flights were on time if not even early."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Nothing to mention"
Negativ: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Negativ: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Positiv: "Crew where awesone and the choice of entertainment was fantastic"
Negativ: "Seats way to close together"
Negativ: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "The attendants took great care of us. Super smooth flight."
Positiv: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Negativ: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
Positiv: "Seat was comfortable, had an emergency exit seat."
Positiv: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"
Positiv: "Staff was friendly and professional."
Negativ: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"
Positiv: "Seats super comfortable"
Negativ: "Real food and not just snack"
Negativ: "Die Bestuhlung der Business Class ist bei Oman Air besser, da hat jeder Sitz Zugang zum Gang. Bei der KLM ist der Fensterplatz im Nachteil, weil er über den Gangplatz klettern muss. Ich wollte auch lieber den Gangplatz, bekam ich aber nicht."
Negativ: "Der Flug wurde bereits einmal zu unseren Ungunsten nach hinten verschoben und heute kurze Zeit vor Abflug erneut um unglaubliche 80 min! So saßen wir insgesamt knapp 5 std. aus Kisumu kommend in Nairobi am Airport! Unangenehm!!!"
Positiv: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Negativ: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"
Positiv: "Crew was amazing! Elvis smelled good!!!"
Negativ: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"
Positiv: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."
Positiv: "I enjoyed the crew...they were friendly the whole time. The food was great."
Negativ: "The delay was painful. Hope they work out overlays properly to avoid further delays."
Positiv: "The crew was fantastic. The food was good as well."
Negativ: "The delay was painful."
Positiv: "Service and flight tines"
Negativ: "Asked for a non middle seat and got stuck both legs"
Positiv: "moderne Flugzeuge erstklassiger Service lokale Speisen"
Negativ: "nicht die allerneusten Filme beim Unterhalltungsprogramm"
Positiv: "Te time of te flight"
Positiv: "crew in general helpful Cap kept us informed Price of ticket"
Negativ: "Food so so. coffee never came"
Positiv: "Clean plane, on-time departure"
Negativ: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Positiv: "Comfortable seating"
Negativ: "Food was bad"
Positiv: "Flights were on time and aircraft were well serviced"
Negativ: "No complaints"
Positiv: "The crew was professional and friendly."
Negativ: "My flight was delayed. The gate changed at least four times with no clear announcement."
Positiv: "The flight itself was fine, no issues with that."
Negativ: "Had a long layover in Addis, schedule should be better. But with more than 6 hr layover, they still lost my bag. No one contacted me when it made it to the airport. The site did not reflect it either. I left work on the second day to go check and there it was, under a few other bags, which gave the impression it had been there waiting a day already. Going to try and avoid Kenya airways in the future if possible."
Positiv: "Timeous and polite crew"
Negativ: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Positiv: "Nice configuration and good early boarding plus courteous staff"
Negativ: "Cabin was too hot and no headphones, gor the narrow movie selection"
Positiv: "Everything went as it should."
Negativ: "The AC in the plane was a little bit to cold"
Negativ: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Negativ: "Kenya Airways ground staff in Nairobi was late to open the desk, creating a large line"
Positiv: "Pleasant crew."
Negativ: "Price, hard seats, food"
Positiv: "Convenient morning flight"
Negativ: "Not enough leg room for tall passengers"
Positiv: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Negativ: "Boarding lines were a bit chaotic."
Positiv: "Client oriented crew"
Negativ: "Delay in departure time"
Positiv: "The staff in Addis was pleasant."
Negativ: "My original flight was cancelled and I was only given an hour notice before arrival time at the airport! I was rerouted from a one hour direct flight to a 7 hour delay through Nairobi then to Djibouti."
Positiv: "- Short flight - Clean flight"
Negativ: "- Food minimal in size and quality - Little manners staff"
Positiv: "They were simply good"
Negativ: "The delayed a bit"
Positiv: "The flight was delayed in leaving but the Captain didn't say anything until we were about to land. The overnight flight was pleasant but the food was pretty mediocre."
Negativ: "Crew were pretty good and the Dreamliner is an excellent aircraft, particularly in business class."
Negativ: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."
Negativ: "They lost one piece of baggage. The check-in crew said we were required to have our vaccination cards although nobody asked for them. Then we waited an hour pulling off one piece of baggage and then they didn't load it on our flight."
Positiv: "It was a great flight except for food"
Negativ: "Choice of dish - fish ( was like rubber) or beef"
Positiv: "Plane was a new Dreamliner and nice to fly in with excellent entertainment package."
Negativ: "I had 3 hours in Johannesburg before catching a shuttle bus, so being an hour late wasn't a big problem. After rushing from Entebbe flight which was an hour late leaving and arriving, I got to the gate to be informed that this NBO to JNB flight was an hour late in departing. Pilot said it was due to "technical difficulties". My ticket had 4 legs : Nov 28 due to leave JNB at 1:20 finally left at 8:30 due to NBO runway closed from plane belly landing - the pilot was very apologetic - LATE. Dec 5 NBO to Entebbe was an hour late due to "passenger problem and luggage taken off" - LATE. Dec 10 Entebbe to NBO left an hour late due to "plane arriving late" - LATE. Dec 10 NBO to Johannesburg was an hour late due to "technical difficulties" - LATE. All 4 flights were at least an hour late leaving and arriving yet the pilots all said thanks for flying Kenya Airways - the Pride of Africa. This is what Africa should be proud of ?!? and Kenya Airways is proud of ?!? Passengers I talked to all were negative in their comments about Kenya Airways. All said there is ALWAYS something of a problem on a Kenya Airways flight. Lady on NBO to EBB flight next to me as we boarded plane and I said everything has gone smoothly so far, replied - the flight isn't over yet - and then we sat in the plane for an hour while they "removed passengers luggage". A man in NBO departure area as we waited to board JNB late flight said, the procedures and organisation are terrible with problems most of the time, which was why he was using up his reward miles because he didn't want to fly Kenya Airways again. This is the culture of this airline which is allowed to continue with seemingly no regard for the paying customers. If the powers that be such as the FAA, imposed a $100 credit to each passenger for late leaving or arriving, I would have received $400 back on a ticket that cost $750. Maybe the airlines would do something practical to remedy their problems and care for the paying customers rather than just saying "we are sorry for any inconvenience "."
Positiv: "That we eventually left"
Negativ: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Positiv: "Der sitzabstand, freundliche Besatzung"
Negativ: "IFE funktionierte nicht, wenig GetränkeAuswahl, nur einen snack zum essen"
Positiv: "The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease."
Positiv: "Crew and food"
Negativ: "Hour late even though we had a late arrival of 1:35 am. Made us miss our airport transfer so it took over 2.5 hours to get to hotel"
Positiv: "very efficient processes and very friendly/capable flight crew."
Negativ: "the food was not great (i don't have high expectations for airplane food)"