It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Have to stand 1 + hours to board, very crowded gate
Positiv: "The whole Business experience on SQ"
Negativ: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Negativ: "More food variety"
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "I like the crew members"
Negativ: "Entertainment selection and food could be better"
Positiv: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Negativ: "Silk air"
Positiv: "Crew, food, time all great."
Negativ: "WiFi did not work. Flight data unavailable."
Positiv: "Friendly service and not a super crowded plane."
Negativ: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Positiv: "Crew is attentive to our needs"
Positiv: "The crew were excellent"
Negativ: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Negativ: "I recomended yo my friend"
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Negativ: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Positiv: "I like everything in Singapore airlines"
Negativ: "Change the food menu, boring with the same menu"
Positiv: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Negativ: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Positiv: "Seating was spacious, crew was attentive. Boarding was efficient."
Negativ: "The food choice was not pleasing to me."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Negativ: "would like regular water bottles to be available for drinking"
Positiv: "I reallyiked th service from the crew"
Negativ: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Positiv: "all of SQ"
Negativ: "Cabin little bit cold"
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Positiv: "The main course"
Negativ: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Positiv: "Very good service."
Positiv: "Great entertainment system for a short haul fl flight"
Negativ: "Terrible food"
Positiv: "Service by the crew was great"
Negativ: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Positiv: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Negativ: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Negativ: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Positiv: "More leg room than other airlines, superb service and excellent food!"
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "Food was ok"
Negativ: "Entertainment system are old age and poor quality TFT screen"
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Negativ: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Positiv: "friendly staff top Service top Inflight"
Negativ: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Positiv: "Singapore Airlines hat mich ohne Probleme nach New York geflogen und ich wurde nicht bedroht, verwirrt und verarscht und blöd angemacht!!!"
Negativ: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Positiv: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Negativ: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Not enough food - Very bad for a long haul. The crew put 10 sandwiches on a plate for people to grab between “meals” they went in 5 seconds. people were scrambling to be able to grab one. This happened twice (20 in total for maybe 150 passengers). People were starving! Seats are way to small even for me 5 foot 7 and 140 pounds. Entertainment was good. If you ask people to pay to check in your luggage then we travel with smaller luggage we can carry in the plane but then DON’T ask us to check them in for free. It’s ridiculous! it was on time which make it a good flight, if it wasn’t, it would have been a very bad flight.
Die neue Boardverpflegung von Swiss Economy ist echt hervorragend: frisch, geschmackvoll, schön präsentiert und erst noch sehr preiswert.
Die neue Bordverpflegung von Swiss ist wirklich hervorragend: Frische und sehr gute Sandwiches von Sprüngli. Sogar ein Angus Beef Burger wird serviert. Preise sind etwa gleich wie wenn man das Sandwich in einer normalen Bäckerei in Zürich über die Theke kaufen würde.
Die Pünktlichkeit bei Swiss lässt zu wünschen übrig. Jede Woche mindestens 45 Minuten bis zu zu 105 Minuten Verspätung sind ein absolutes NoGo!
Positiv: "2 Flugbegleiterinnen waren sehr freundlich. Aber der für uns zuständige Flugbegleiter weigerte sich leere Flaschen bei uns abzuräumen. Solch einen schlechten Service, habe ich schon lange nicht erlebt!"
Negativ: "Service an Board war schlecht. Selbst auf Bitten den Müll abzuräumen, wurde er nicht abgeräumt. Völlig unverständlich."
Negativ: "Alles tipptopp!"
Negativ: "Very well executed."
Negativ: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Negativ: "Better choice of movies"
Positiv: "The crew were very good. Seats were small."
Positiv: "I was fortunate the person in front didn’t lean back"
Negativ: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Positiv: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Negativ: "The food was mediocre and the selection of movies was very limited."
Positiv: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Positiv: "Genügend Beinfreiheit, nettes und zuvorkommendes Personal"
Negativ: "Einstieg ins Flugzeug bei schlechtem Wetter war eher unangenehm"
Negativ: "Grosse Verspätung, alte und unbequeme Sitze"
Positiv: "Lost the luggage"
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Positiv: "Leider ziemlich unfreundlich, ungewöhnlich für Swiss"
Positiv: "Nette Crew, wie immer. Schoggi am Ende. Bequeme Sitze."
Negativ: "Wartezeit am Gepäckband und verspätete Ankunft resultierend in 40min Wartezeit."
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"
Positiv: "Very friendly and attentive crew. Clean plane."
Positiv: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Negativ: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Positiv: "Freundlich, pünktlich, gute Getränkeauswahl und Snack"
Positiv: "The service"
Negativ: "The service and attitude"
Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"
Positiv: "The pilot had to land with rough wind, he did a good job and the peace of chocolat we always get leaving the plane."
Negativ: "Swiss was delayed for in total 1 hour (start incl. landing), the sandwiches with Swiss are terrible in general, nothing extra to drink or eat although the delay and time of flight made it impossible to have dinner."
Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."
Positiv: "Sehr nettes Personal"
Negativ: "20 Minuten Verspätung, wie fast immer ab Tegel..."
Positiv: "Keine Vepflegung und Unterhaltung. Ganz normal fūr einen 50 Minuten Flug"
Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"
Positiv: "The crew were great and boarding went very smoothly."
Negativ: "After such a smooth boarding we found we had to sit on the tarmac for an hour because of congestion at Zurich."
Positiv: "Nothing about it"
Negativ: "They didn't even take us!"
Positiv: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Positiv: "Crew war trotzdem bemüht"
Negativ: "Getränke vorab fürs lange warten wären gut gewesen. Die Hitze im Flugzeug war unerträglich, die letzten 20 min. wurde es dann doch noch besser."
Positiv: "From boarding to disembarking, flying SWISS First is an experience. Attention to detail, great staff, wonderful food. And the seat is very roomy and comfortable."
Negativ: "Sadly, the IFE system was malfunct -but there were magazines and newspapers instead."
Positiv: "Flugpersonnal aufmerksam und nett Essen sehr gut"
Negativ: "Schwierigkeiten zum Schlafen aber normal."
Negativ: "Duty free---The plane was not able to take credit cards because machines not working and that was the same problem on flight ZRH to BCN. The power adaptor I wished to purchase was not available nor was a 2nd umbrella. Page 90-91 of your Duty Free Magazine."
Positiv: "A very pleasant and efficient experience. The gate personnel were very helpful with a boarding pass snafu. We decided to check a bag, and the automated option saved us a lot of time and was very easy."
Positiv: "Freundliche Crew und kleine Verpflegung im Flugzeug. Dankeschön"
Negativ: "That it wasn’t a flight to denver"
Positiv: "Hilfsbereitschaft und Freundlichkeit des Personals. Das Essen war sehr gut!"
Positiv: "Delayed...delayed and delayed some more!!!!!"
Positiv: "friendly crew; easy boarding; arrival on time"
Negativ: "Seat not very comfortable and very little leg room"
Positiv: "Les hôtesses ont été super gentilles. Merci!!!"
Negativ: "L’espace entre les sièges est très réduit"
Positiv: "Allgemeine Pünktlichkeit und Freundlichkeit"
Negativ: "Rollkoffer wird abgenommen obwohl ich mit diesem seit Jahren fliege. Andere werden mit grösseren Rollkoffern durchgelassen. Mehr Konsistenz bitte. Egalité! Alle oder keiner, aber keine Willkür."
Positiv: "Sauberes Flugzeug"
Negativ: "Mehr als 30 Minuten Verspätung und nicht ein Wort einer Erklärung oder Entschuldigung. Unverschämt!"
Positiv: "Pünktliches Boarding, Abflug und Landung. Sehr kompetente und hilfsbereite Mitarbeiter"
Positiv: "upgrade to business class"
Negativ: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Positiv: "guten service pünktlich"
Negativ: "kaputte Sitze alte media Gerät"
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Flight got delayed 30 minutes"
Positiv: "Slow service."
Negativ: "Better communication!"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "Crew was friendly"
Negativ: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Pleasant flight"
Negativ: "We were delayed & missed our connection"
Positiv: "The entertainment was amazing"
Negativ: "The seats were a bit hard"
Positiv: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Negativ: "Everything was very good."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "There was no wifi on flight"
Negativ: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Negativ: "alles gut"
Positiv: "I love the food"
Positiv: "My seat at the window was great and the staff really friendly and courteous!"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Comfortable and well laid out seat area"
Negativ: "Food was a little substandard for business class"
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Negativ: "No complaints about anything."
Positiv: "Everything is top notch for an airline company."
Negativ: "Nothing.... I enjoyed every moment of the flight."
Positiv: "Friendly in-flight personell"
Negativ: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Negativ: "Customer service"
Positiv: "Fast boarding"
Negativ: "The entertainment system wasn’t working for the whole 10 hour flight."
Positiv: "Left ontime and service was excellent."
Positiv: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Negativ: "there was no lounge close to our departure gate"
Positiv: "Fabulous trip with friendly, helpful staff"
Negativ: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: "Good flights. Good prices."