Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Seats with more room and more padding. Snacks."
Negativ: "The seat padding was a little worn."
Positiv: "Guter Service"
Positiv: "Nice plane looks new"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Had to emergency reschedule the trip home due to a medical emergency in the family. Explained the situation and urgency to the AC client services rep. He got my wife and I on the next flight out (and first one in) from an alternate airport (Fort Myers instead of Tampa). They waived any rescheduling charges and billed flight differential charges of under $10 each. It was very much appreciated that in the middle of or crisis, we found a friendly and helpful response from an Airline that too often has received bad reviews. In my books, you folks are #1 when it counts. Thanks so much!"
Positiv: "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
Negativ: "Charged my wife’s seat even though she is Altitude 25K"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Smaller airport with quick checkin and pleasant staff."
Negativ: "No entertainment system and have to pay to access in flight wifi to access a movie."
Negativ: "5h travel at noon, no meal, this is a bit cheap."
Positiv: "Crew was nice"
Negativ: "Airplane was old, uncomfortable and no screens"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "These were all LH code shares with Air Canada. Checkin and boarding at CDG 2A is the best you can do there. Only a short walk from checkin thru immigration and security to the gate. Also Air Canada checked my bag to HNL. There were US immigration and customs, small scale and quick, in Vancouver but no requirement for baggage inspection unlike awful LAX. For future trips between HNL and Europe, I am flying Air Canada via Canada."
Negativ: "White wine was room temp."
Positiv: "Flight attendant was helpful when I had a personal health issue."
Negativ: "Pay for snacks on a 5 hour flight? What do you really get for a ticket that cost over $500. US? I paid for noodle soup. They gave me a fork to eat it after they bumped into me and spilled the hot liquid on my sleeve and slacks. Then when I went to eat it I realized that the noodles were not cooked through. they were rubbery. the liquid was tasty, but with a fork how much can you taste. Ended up giving it back after eating about 1/4 of it. Seats had no leg room even though was a larger plane. Had restless leg from the very beginning. Legs were in pain the whole time."
Positiv: "Inexpensive flight, good connections, decent food, and professional and friendly flight attendants and service."
Positiv: "The rest"
Negativ: "My carryon luggage is lost"
Positiv: "The waiting room before boarding was big and comfortable. Staff was very friendly."
Negativ: "Children running around because there wasn't anything to do. Passengers ignoring no food and drink signs. A passenger had a nut allergy so no food could be eaten or served with nuts. I understand this serious health risk, but passengers need to be handed out free of charge crackers or cookies if they were counting on eating their own snack. Passengers were putting both their carry on and personal item in the over head storage and therefore there wasn't enough storage for those would only wished to store one item."
Positiv: "Can't keep to their schedule. I was supposed to arrive home at 15:50 pm. Try 1 am. Every time our plane came in they sent it to another city or switched our gate. All if their flights were delayed. Customer service was non existent. We were treated worse than animals."
Positiv: "If you want to here the story please call my Spiros At work Monday 613-226-6573"
Positiv: "Was not impressed with this flight. Honestly this experience will make me reconsider booking with AC in the future."
Negativ: "Check in at Houston is terrible. Air Canada made us transfer our own luggage between flights causing us to almost miss our flight. This should have been indicated when booking the flight, we would have purchased a different flight. When we got on the flight, overhead bin was too small for my husbands carry on and a flight attendant whisked his bag away before we could ask where she was going. She came back without the bag and we asked where she had taken it- she had checked it without asking us if this would be ok. The bag was full of valuable breakables as well as our cash and cards. We asked if we could get the bag at the gate and she said it would come out on the carousel. So we spent 3 hours completely stressed out. Drinks were only served once the entire flight, more water should have been offered. When we got off the plane one of our bags had gone missing. We had to wait 2 days to have it delivered. It was delivered at 4am in the morning. Overall compared to the previous United flight, Air Canada has lots of room for improvement."
Positiv: "It is convenient to take Air Canada from our town and connct in Toronto."
Negativ: "The staff are barely polite and do not really care about the passengers. No smiles, Not friendly or welcoming. We trwveled in US last month.. What a difference in attitude. The food was awful, bordering in inedible. (example salad was cold canned corn with shreds of cabbage and no dressing.) Breqkfast was a piece of bread with choice of orange or tomato juice. No tea or coffee. They lost one of our bags, no apology and another company handled the search and return. No reason given to leave it behind. baggage and carry on rules are complex and complicated, and you never know when they will decide to enforce them and penalize you. If you can get there any other way don't go Air Canada."
Negativ: "People who insist on bringing their "carry on" luggage on board. The cases are clearly over sized and then they get to put them in the hold for free, meanwhile, those of us who are honest about the size have paid to check their luggage from the start. Everyone should be able to check one bag for free and anyone who brings more than real carry on should be charged a fee. It would speed up onboarding and off loading and would not create the danger of suitcases falling on people's heads when they are put in the overhead bins."
Positiv: "all the staff was very pleasant"
Negativ: "I couldn't use my laptop with Windows to watch a movie because the airline didn't have the app that works for Windows"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "The 3 hour flight was good. Boarding was quick. Staff was friendly."
Negativ: "The air canada Rouge entertainment is not updated. It had all the same shows / movies more than a week later. They should change entertainment selection more frequently."
Positiv: "Does not alert passengers they need an ETA before checking in. Waste of time"
Positiv: "Everything was great...but there was a medical issue on board and it would be good to hear that the guy who got 'ill' is ok and that it was nothing serious that anyone else could have contracted from him. Paramedics boarded the plane when we landed, I assume it's nothing serious but would be nice to hear from air Canada to confirm. Other than this unfortunate event ... everything was great starting with the staff at the ticket counter."
Negativ: "This flight and my next connecting one (also Air Canada) were both delayed by 45 minutes each. That's an hour and a half of wasted time. Thankfully, I just assumed there would be a delay so I booked a later connection in advance. The weather was perfect and there was no explanation on either flight as the why we were almost an hour delayed. I'm expected to arrive 2 hours in advance of a flight. Why is it so hard for this airline to be on time?"
Positiv: "The legroom on Rouge is horrendous. My 6' teenage son was so wedged in we could not move/stretch his legs whatsoever. Problem is, Air Canada gives us no choice but to fly "Rouge" to our destination. Once my flight pass is completed I am seriously thinking of moving moyalty to Westjet. I can't take Rouge discomfort any longer. Also - due to turbulence on the flight they decided to withhold food and beverage service without any announcements the entire flight. Nor did they distribute iPads. Far into the 3 hour flight they came with water. That's it. The insult to injury was that on preparation for landing they said their "canned" announcements that they were coming to collect iPads and any remaining items. Oh and did I mention we left 2 hours late? And the fact that the Premium passenger got meals and we had to smell them all flight long? Funny how that works. Very disappointed, Rouge."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Hard to find positive when your knees are hard pressed to metal bracket of the seat in front of you. They should be ashamed squeezing that many seats in to make an extra buck. Shame on you Air Canada."
Negativ: "There is zero legroom in the seats! At 6'3" my knees literally jammed the seat in front of me. Sad to see profit has created the need for this much discomfort."
Positiv: "Not much."
Negativ: "Tight seating, unable to sit with my wife, no food, indifferent service, delayed flight due to baggage issue at departure, length of time for baggage to arrive at carousel. Not very likely to book on Rouge again."
Negativ: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Negativ: "Flight delayed for no good reason"
Positiv: "Stuff was pretty friendly,"
Negativ: "Flight was 2 hours delayed, food was not very good and they didn't have enough chicken options when our turn came. Movies/TV selection was very limited."
Positiv: "That this flight wasn't as bad as the rest of my trip with them."
Negativ: "no room , overpriced, poor entertainment, old plane, dirty bathroom, no personal fan/ air vent, so so food."
Positiv: "Food was okay"
Negativ: "Rude people on board, crew didnt do anything about this."
Positiv: "There was nothing redeeming about this flight."
Negativ: "Delay caused us to almost miss our flight to Dublin. Rude staff, and overall disappointing. I will not be flying on Air Canada again."
Positiv: "Boarding was extremely smooth. Staff were courteous, flight even left early."
Negativ: "We have flown hundreds of times (including Rouge) and NEVER had I had my check in weighed. Evidently it was 2 pounds too heavy and they made me check it, despite it fitting properly in the overhead. If you have these "rules" then Rouge you need to be consistent about implementing them. Rouge seats are NOT comfortable. Absolutely no leg room and paper thin seats. No electrical outlets and a terrible movie selection. I really wish they'd go back to "regular" Air Canada flights."
Positiv: "Did not like anything about Air Canada. Very unfriendly and Rude staff is not the exception, me and my family have encountered this each time we went on Air Canada( three times)"
Negativ: "From the check in desks to the airplane the staff are generally very rude, dis respectful and lazy and unorganized. Not only to my family , we saw them do this to all."
Negativ: "Boarding was very disorganized. Seating was cramped. As a short person in a window seat, I could not see ANY of the safety demonstration."
Positiv: "Comfort of seats and spaciousness of the plane"
Negativ: "Agent off loaded me and only me from return flight with zero reason. Second flight I was put on was delayed 2 hours. Sat for 5 hours in the airport for a 1 hour domestic flight. Customer service was terrible. Emailed Air Canada 4 days ago and have yet to recover any response."
Positiv: "Very smooth landing!"
Negativ: "PA volume was bit loud"
Negativ: "Being bumped off of our connecting flight home after a long international flight due to overbooking (even though we had checked in all the way through from our departure city). We got split up going home and the $800 voucher that we were promised was decreeased to $400. They also lost our bag due to the changes. The reason we didnt get priority for seats on our connection is because our first flight landed at the last minute and by the time we got to the gate, all but 1 seat were claimed on a furst come first served basis. All staff treated the entire thing as an "oh well tough luck". No empathy because they suck so bad, they're used to seeing angry customers."
Negativ: "Everything from customer service to flight."
Positiv: "Checking our luggage at the gate and how courteous everyone was Maureen"
Negativ: "paying for extra seats was fine but our zone was the last to call. Maureen"
Positiv: "Nice to be able to recharge mobile devices while seated."
Negativ: "I made a round trip to Japan from Boston with Air Canada, flying out in mid-June and returning in the beginning of July, and I was rather disappointed to find that the choice of movies was more or less the same both ways, at least I did not see much change in new releases. I was expecting new movies to be added on my return flight from Japan since the month has changed from June to July but I did not find new movies, so I just read on my iPad. It would have also been nice if there was an option for inflight WiFi access."