You lost my luggage. You delayed my flight 1 hour. We didn't arrive in time and missed events we scheduled because we had to sit in the airport for 2 hours to file a claim
very bad The bus does not have AC and the windows do not open either. Airplane seats are very hard, very uncomfortable.
Negativ: "Departure was half hour late --making us late for our connecting flight.Fortunately our connecting flight was with the same airline."
Positiv: "The crew was amazing, and the seat was good because the woman close to me I guess went out for a walk, as she got up after take-off and never came back."
Negativ: "They ran out of one of the options for lunch, so my choice was, "Or steak." But it was good, so... Good."
Positiv: "The seat was ok the food was horrible the staff seemed sweet"
Negativ: "It was ok better food"
Negativ: "Flight left Pisa late. We had 90 mins to make a connection in Munich and we barely made it after running as fast as possible through the airport. Having to take a bus between the plane and the gate in Pisa and Munich is very inconvenient."
Negativ: "The crew was 2 hours late to the plane"
Positiv: "The crew seemed very nice but there was hardly any interaction, so I cannot give a definitive answer"
Negativ: "We were kept waiting at check in until the very last moment. I had booked the flights a year in advance yet we were told that because the flight was fully booked and the weather conditions were not good, the WE would be bumped from the flight, our bags were lost, we were told the wrong gate to go to"
Negativ: "Same as previous"
Positiv: "Crew was very friendly and polite. Provided excellent service."
Negativ: "Was in Economy class, middle seat. There's no room to even straighten up my leg, being a 6'2" guy. I thought it was just the American airlines that added more rows of seats to squeeze in more people. Looks like everyone has followed the leads of American Airlines, too bad."
Negativ: "Not have canceled my flight!!!"
Positiv: "Snacks sind wirklich gut!"
Negativ: "Der Satellitenterminal ist das schlimmste am ohnehin schon miserablen Flughafen in München."
Negativ: "We were emailed our flight was on time, but in fact it was moved from FLR to Pisa which caused us to miss our flight in FRA. We were left with out help for over 2 hours and missed available flights to the USA and were then put on an Condor flight with NO service, charged 100 euros for a bag already checked but then never arrived in PDX and I am told it will arrive in 2 days at the air port but they can not say when I will see it at my home. Our 14 hour trip lasted more than 27 hours of total frustration."
Positiv: "Was comfortable and on tjme"
Positiv: "Crew was so friendly and informative. Loved the experience"
Negativ: "Seats weren’t comfortable as other airlines."
Negativ: "The flight departed 40 minutes later and no real explanation was provided only that Munich airport has not enough staff."
Positiv: "Lufthansa was able to book me on an Air France flight which got me to New York only a few hours later."
Positiv: "I was shocked to find this airline offers wine complimentary, a very nice surprise after having to take a bus a pretty far distance to the plane"
Negativ: "Hard to keep track of the Gate change at Venice."
Negativ: "Checking bags was a nightmare. Terrible process. Airline personnel were extremely rude. Specifically at the airport. Flights were continuously pushed. Sat on plane and buses far too long. Worst travel experience of my life."
Positiv: "Pünktlich, das macht vieles wett bei einem kurzen Flug."
Negativ: "Boarding: langes Warten im überhitzten Bus (kein A/C, aber offene Fenster, die Hitze reinließen...) am Gate und erneut vor dem Einstieg, da behinderter Fluggast als letzter in extra Fahrzeug geladen wurde und dann als erster - allein - das Flugzeug besteigen musste. Ziemlich schlecht organisiert. Ansagen - egal in welcher Sprache (ITA, ENG, DEU) samt und sonders unverständlich. Insbesondere sehr schlechte englische (!) & deutsche Aussprache (abgelesen, aber nicht gut). Dabei gab es Personal, das besser Deutsch konnte, aber die Chefin wohl eher nicht. Gepäckausgabe: einige wenige Koffer kamen innerhalb weniger Minuten, danach dauerte es 15 Min oder länger, ehe der Rest auftauchte. Ein Koffer erlitt einen Sprung, vermutlich durch Wurf/Sturz aus mehr als 1 m Höhe."
Positiv: "Sehr pünktlich, alles wie erwartet"
Negativ: "Gepäckausgabe in FLR zog sich etwas"
Positiv: "Great staff on board"
Negativ: "Gate staff hard to understand instructions for boarding"
Positiv: "Food was great and the staff were even better. We were served light breakfast. The staff provided great service and wonderful company. Great flight."
Positiv: "Boarding was easy there was a little bit of a ride on the bus to the smaller jet on the tarmac. No issues really"
Negativ: "Food was OK not anything special. Staff was good. Flight was pretty fast and smooth"
Negativ: "We missed our connection due to a delayed flight out of Dusseldorf and arrived in Florence 15 hours late."
Positiv: "Excellent crew, very good food, pleasant flight!"
Positiv: "I liked that the flight was short and I was able to sit beside my husband."
Negativ: "The food! I am vegan and there was no option for me so I had nothing to eat."
Positiv: "Flight Lufthansa 0860 from Munich to TA cancelled due to weather, thunderstorm. Flight 2393 from Basel to Munich took off late, circled for an hour, then on tarmac nearly an hour till bus came. Lufthansa offered no hotels, just pillows and blankets, water and crackers. In line two and a half hours to rebook next morning Munich to Vienna Lufthansa 2326. No sleep on floor. Flight Vienna to Tel Aviv Austrian 0857 was late. Landed in Tel Aviv and my checked suitcase from original Basel to TA didn’t arrive, though checked twice with personnel that it was switched to my updated flight. Waited an hour for it to arrive Lufthansa from Munich. Public transport ended Friday due to Sabbath and paid 150 shekels for cab, about $45."
Positiv: "Everything except food"
Positiv: "food was great. Flight staff was attentive, Flight was on time, and plane was clean. Awesome experience."
Negativ: "It was severely delayed causing me to miss my onward connecting flight. The air stewards provided no information to customers about whether we had missed the connecting flight to Washington DC. We ran through the airport to try to make the flight but arrived at the gate to be told it had just closed. It would have been good if there was some communication between our airplane and the DC flight so that they could have waited 2 mins for us to reach the plane or the Lufthansa staff to tell us that we would not make the plane in time."
Negativ: "again, flight was cancelled"
Negativ: "Boarding was very slow."
Negativ: "Too many announcements"
Positiv: "crew very helpful and friendly."
Negativ: "Both flights we took on Dolomiti have been late."
Positiv: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."
Positiv: "On time."
Negativ: "Food used to be a good snack. Last time they just served a small bag of almonds, fried and salted. You heard right: fried. At least they could have served healthier raw almonds. There is no in-flight entertainment on smaller planes for such short routes, which is totally fine. However, they used to have a selection of daily newspapers which I appreciated, and lately they don’t have it any more."
Positiv: "Cool plane with bathrooms downstairs and great legroom in our economy row."
Positiv: "Ich bin pünktlich gestartet und wie immer ist die Zeit am besten durch den netten Service vergangen, es gab ein Glas Sekt und ein leckeres Samdwich"
Negativ: "Musste sehr weit laufen bis zu meinem Gate"
Positiv: "Great service, easy and convenient boarding, enjoyable flight although short."
Negativ: "No entertainment, flight was short enough that this was ok, but still would have been nice to have."
Positiv: "Not much to like"
Negativ: "The plane was delayed over an hour as they claimed they had no crew to make this flight. The seats are very small and they only had bathrooms in the end of the plane. The flight attendants were more interested in the fellow crew than the passengers."
Positiv: "pünktlicher, ruhiger flug sehr nettes personal"
Positiv: "Everything excellent"
Positiv: "Der Flug ging fast 30min, verspätet los."
Negativ: "Das Essen geht gar nicht, Trockene Kekse"
Positiv: "Dank Platz am Notausgang saßen wir sehr komfortabel."
Negativ: "Das Boarding war chaotisch"
Positiv: "We were about to take off on time when the captain announced computer updates that took another 2 hours + 4 total engine shoot downs and another refueling - we got in Munich 2 hours later than schedulled almost missed my flight to US."
Negativ: "Perhaps those updates should be done during down times and not at peak times when people are scrambling to make it on time for other connecting flights."
Positiv: "Das Flugpersonal war sehr aufmerksam und das Essen war gut."
Negativ: "Der Flug ist sehr unpünktlich gestartet, was meinen ganzen Tag geschadet hat."
Positiv: "Sehr nette Besatzung und als Snack wurden Apfelstücke serviert. Endlich einmal eine gesunde Alternative."
Negativ: "Leider mit deutlicher Verspätung gestartet. Eng Bestuhlt"
Trotz zweimaliger Mail und Einstellungen im Profil war keine „dairy free“ Essen möglich :(
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Negativ: "Food and seat comfort."
Positiv: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Negativ: "Movies available weren't to my taste, which isn't of great importance anyway."
Positiv: "Schöner kleiner Flieger"
Positiv: "Austrian... einfach sehr pünktlich!"
Positiv: "Stewards dis perfect job"
Positiv: "Very good"
Negativ: "Hi am happy"
Positiv: "One hour delay after boarding due to loosing our “slot”"
Negativ: "Seating is extremely cramped"
Positiv: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Negativ: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Negativ: "Leider nicht pünktlich"
Positiv: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Negativ: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Positiv: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Negativ: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Positiv: "Good flight , bad flight delay and luggage."
Negativ: "To be on time"
Positiv: "Amazing crew"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "The 34 minute flight was delayed by almost 2 hours."
Negativ: "Verspätung war unschön."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "For short flight the seats are ok with space for the legs"
Negativ: "The flight was 30 minutes delayed"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Negativ: "Seats very hard and uncomfortable in economy"
Positiv: "We could walk around as needed. No restrictions. Free wine with meals!"
Negativ: "Staff not friendly or offering of assistance."
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "I like the food and servise"
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Negativ: "Flug ist ausgefallen"
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Positiv: "Luggage came extremely quickly"
Negativ: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Seats were quite utilitarian and hard. However as we were only travelling 2 and a half hours they were tolerable. Otherwise the whole flight experience was extremely smooth and efficient.
The plane very uncomfortable and was so busy! Crew was nice and friendly
After a 4hr 20 min layover in Prague. The passengers were called to board to gate A3. Once booked in we then had to wait for nearly 1 hr 45 to actually board the aircraft. There was not one piece of advice regarding the cause of the delay. On boarding the Captain then informed the passengers that their was to be a further delay of 45 mins because of a weather front. There were women with children together with elderly passengers who were becoming more and more concerned. If there was one explanation given as to the reason for the delay and at least allowing passengers to remain seated in the main terminal with access to food, drink and toilets. it would have helped alleviate the worry. Then to cap it all on arrival at LBA it took a further 25 minutes to disembark . A ridiculous and unnecessary delay. It was almost comical in the lack of customer care.
The jet2 check in at Faro was so well done compared with other airlines. They stagger all the package holiday buses so it’s not overwhelmed. Well done Jet2
Boarding lanes should have been better organised..as it always becomes a free for all..
Flight was first class Experience at Edinburgh Airport was appalling
great airline - puts others to shame
Left on time arrived early first class ground and air crew
Smooth process, great in flight crew you wouldn’t want to travel more than 3.5 hrs with them as the seats are slightly hard
Positiv: "Crew was attentive"
Negativ: "The seats are awfully tight and no padding The plane was delayed for almost 3 hours while we were on it because of some air conditioning issue"
Negativ: "Everything is made easy...."
Positiv: "Simple checking with baggage etc"
Negativ: "More leg room"
Positiv: "Seats and legroom very good for a budget airline. Crew very good."
Negativ: "Boarding in Naples was dire"
Negativ: "Seats don't recline"
Positiv: "Crew were good, no issues. Flight was prompt and easy."
Negativ: "A few too many announcements and promotions for buying stuff on board."
Positiv: "Comfortable flight"
Negativ: "Alanya airport puts you through security 3 times. If they want to do this at the gate including hand searching they need to employ more staff to speed up the process. Food and drink at the airport is expensive"
Positiv: "That it's over"
Negativ: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."
Positiv: "Nice plane and well trained crew, will fly them again, without any doubt"
Positiv: "Boarding well organised, cfrew friendly."
Negativ: "Announcements too frequent and very loud."
Positiv: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Negativ: "I canot think of any single fault at all."
Positiv: "Great boarding decent legroom"
Negativ: "Good all round - no entertainment but it’s short haul so expected"
Positiv: "This plane was alot older then other planes owned but the cabin was still new, legroom brill, clean cabin and excellent staff. We were kept fully informed of the extra safety procedures needed in regards to de-ice the plane before takeoff."
Negativ: "Would have rathered a new plane, and to land ontime but only 20 mins late."
Positiv: "Comfortable, quick flight to prague, even landed early! The cabin crew were efficent and the cabin was kept clean and tidy. Legroom is always better on Jet2"
Negativ: "Nothing to not like. Jet2 have good planes, excellent legroom and great staff."
Positiv: "Comfortable, friendly service on the plane."
Negativ: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Negativ: "Could not check in online"
Positiv: "Late at the airport but they managed to get us all through and boarded on time"
Negativ: "Too many steps especially at Birmingham"
Positiv: "The crew were helpful and friendly"
Negativ: "Nothing to report. Very efficient"
Positiv: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Negativ: "No entertainment"
Negativ: "Timing and space"
Positiv: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Negativ: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Positiv: "The convenience of the route"
Negativ: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."
Positiv: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Positiv: "Last minute booking from Alicante, amazing seat allocation and the flight arrived 35 minutes early."
Negativ: "Shame Leeds wasn’t ready for us, took far too long to access the terminal and queue at passport control was a joke. Landed feeling great, now I’m ticked off."
Positiv: "Another excellent flight on Jet2 , 35 minute delay but handled with such relaxed professionalism by the crew. Highley recommend *****"
Positiv: "excellent legroom"
Positiv: "On time."
Negativ: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Positiv: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."
Positiv: "Decent legroom"
Negativ: "Having to turn off electronic equipment for take off and 30 mins before landing. Ridiculous as all other airlines now agree this is pointless."
Positiv: "Short check in, good leg room in seats"
Negativ: "Overpriced food"
Positiv: "Delayed boarding, taking off, landing, and then getting from plane to gate"
Positiv: "Have drag A1 do great space, all in timd"
Positiv: "Everything, staff the whole package faultless, well done !!!"
Positiv: "First time iv used jet2 and I will again"
Positiv: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Negativ: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Positiv: "Convenient flights. Friendly staff. Excellent price."
Negativ: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Positiv: "Friendly, polite crew and clean aircraft both ways."
Negativ: "Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc."
Flug hatte Verspätung, nächste Flug verpasst
Kein essen für Business Class Passagiere. Covid!
Gepäck kam leider nicht an und wir wurden erts nach langem warten informiert. Swissport team hat aber einen fantastischen Job gemacht und unsere Lost&Found Formulare mit uns ausgefüllt.
Exzellenter, professioneller Service.
Das Boarding ist bei Lufthansa auch nach zwei Jahren Corona immer noch eine Katastrophe. Keine Ansage der Gruppen, so das alle gleichzeitig zum Boarding rennen. Das gleiche beim Aussteigen. Volle Gänge keine Ansage über einen geregelten Ausstieg. Leider kümmert sich die Lufthansa offensichtlich wenig um die Gesundheit der Passagiere.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Die Crew war nett. Der Sitz war bequem."
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Flug war püntlich"
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Negativ: "Flight delayed"
Positiv: "Crew was excellent"
Negativ: "Nothing really. LH first class cabin is one of the best!"
Positiv: "The crew"
Negativ: "The seat space and food"
Negativ: "Poor customer service, was booked off twice without being informed."
Positiv: "Comfortable seats"
Negativ: "Meals and entertainment"
Positiv: "Food option was horrible. Need better options for vegans and Vegetarians."
Negativ: "The vegetarian option food was terrible."
Negativ: "Definitely the food!!"
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "It was cancelled and scheduled next day"
Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"
Positiv: "Tolle Besatzung und zuvorkommender Service. Gute Programmauswahl"
Negativ: "- Flugzeug brummte so dermaßen, dass es nicht möglich war zu schlafen. Ich stieg mit höllischen Kopf und Nackenschmerzen aus. Ich weiß nicht, warum der Sitz so am vibrieren war. - FLugzeug war etwas älter - Software und System waren recht langsam. Touchfunktion leicht fehlerhaft."
Positiv: "Seat was OK"
Positiv: "all great"
Negativ: "my bags arriving!"
Negativ: "Good food, on time and semi comfortable seats"
Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "Great staff and food"
Negativ: "Comfort was not great and no entertainment options whatsoever"
Positiv: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Positiv: "Service was great too"
Negativ: "Squished in seat"
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Negativ: "Sittinf in the middle"
Positiv: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Das Essen war ok."
Positiv: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Negativ: "My seat storage pocket was broken and I was unable to store items in it."
Negativ: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Positiv: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"
Positiv: "Excellent crew"
Negativ: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Positiv: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Negativ: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Super Crew / Great Entertainment System
Better food more confortable seats.
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Salimos a tiempo . El business es muy confortable"
Negativ: "La comida horrible . No se limpian los baños"
Negativ: "Bigger seats the new ones are way to narrow"
Positiv: "The crew."
Negativ: "The time between flights."
Positiv: "Almost everything, especially the crew."
Negativ: "Don’t feel like anything should be better to be honest"
Negativ: "Flight got cancelled"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "The entertainment was amazing"
Negativ: "The seats were a bit hard"
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Positiv: "Overall KLM experience is good"
Negativ: "Food quality was mediocre for a business class flight."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Negativ: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Negativ: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Positiv: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Negativ: "The earphones could have worked!"
Positiv: "Food provided, staff kind"
Negativ: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Negativ: "alles gut"
Positiv: "Crew was nice and efficient"
Negativ: "Economy seats don’t recline enough."
Positiv: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Negativ: "Transfer point needs upgrade."
Negativ: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Everything is alright"
Negativ: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Negativ: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Positiv: "Employees were very friendly"
Negativ: "The seats were very small"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "I slept pretty much the whole time"
Positiv: "Interior of the plane was clean. Smooth landing."
Negativ: "Pilot did not avoid turbulence"
Positiv: "Boarding was quick, Flight on time....just a regular service and plane"
Negativ: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Negativ: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"