Everything was ok but toilets needs attention
Letting us know our 8am flight would be 3 hours late, every flight of theirs was late by hours. Seems like it’s the same everyday. We could have slept in another couple hours easily instead of coming to the airport at 6am.
It was so hot. No pillows were available and when asked for a blanket instead there were no blankets available as well
Positiv: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Negativ: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Positiv: "The only thing is good, they gave us a room for the missing flight which is because of them. Poor customer service, no communication, the flight is always late and you will miss your flight."
Negativ: "Get organized and explain for the passengers why there is a delay."
Negativ: "The Business Class lounge was OK, but we were through late at night and there was very little hospitality offered"
Positiv: "Time was respected"
Negativ: "Having a stop of 17 hours would require to have an accommodation for rest, but unavailable!"
Positiv: "Timing and Food"
Negativ: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
Positiv: "Sericve level on the plane and staff attitude and addition new brand plane 787"
Negativ: "Departure on time"
Positiv: "All was average"
Negativ: "2 Deutsche Filme waren etwas wenig unter 30. der Flug hätte 3 Stunden Verspätung und im Internet hat man mehr erfahren als man von Personal an Auskunft bekam . Traurige Angelegenheit"
Negativ: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"
Negativ: "The seat reclined flat for comfort."
Positiv: "There were bedbugs on my seat"
Positiv: "Nice experience with EgyptAir. The desk people and crew were so friendly except for one flight attendant (a lady) in the plane."
Negativ: "everything was ok."
Positiv: "On time"
Negativ: "Crew in boarding was very rude"
Positiv: "Ich finde, Egypt Air nach GVA ist ein angenehmer Flug. Gute Piloten."
Negativ: "Musikauswahl und Tonqualität ist nicht gut. Das Gepäck ist nicht angekommen. Überlege mir, ob ich nicht doch wieder mit Swiss fliegen will ..."
Positiv: "Beinfreiheit und ein Mindestmaß an Komfort ist in dem Egypt Air Business Class Produkt vorhanden aber mehr auch nicht. In keine Fall vergleichbar mit den Produkten z.B. von Lufthansa, SAS oder auch nur BA"
Negativ: "Keine vollständigen Liegesitze, veraltete Maschinen, dreckige und verbrauchte WCs, mangelnder Service"
Negativ: "TV screens were blurry and not working."
Positiv: "I really enjoyed when the plane LANDED at my Destination!"
Negativ: "1. The plane was hot. In the Middle East they don't turn on the AC whilst on the ground. They only turn it on when in the air?!?! 2. The food was basic! I ordered the Seafood and it had 3 overcooked shrimp and baked fish. Not tasty at all. The bread was hard as a rock! 3. Boarding was like a cattle call!! Kind of like Southwest Airlines! 4. The Takeoff, Cruise and Landing was NOT bad at all! 5. I guess being an American, it was FOOLISH of me to ask for Ginger Ale on this Egyptian Flight!! 6. When I landed in Cairo, it would have been helpful to know that while going through Customs, I would need to purchase a Egypt Entry Visa fee for $25.00, but since I didn't know that, I waited in line for 20 minutes ONLY to have the Customs agent tell me that I had to go purchase one, then get back I line for ANOTHER 20 minutes!!!!!!! UGGHHHHHH!! 7. I flew on an Airbus that didn't have plug in for your phones to charge (maybe that's just a Boeing thing)."
Positiv: "Good meals, and plenty of beverages."
Positiv: "This flight was on time and I appreciate when Egypt Air flights are on time."
Positiv: "Nice trip good food"
Negativ: "I’m an older disabled man and no one was polite enough to even offer to assist me with my bag getting on it off plane."
Positiv: "Lost my connection"
Negativ: "Nwver on time"
Positiv: "The cabin is spacious and comfortable"
Negativ: "The food"
Positiv: "Thanks EGYPTAIR"
Negativ: "Chair wasnt confortable atall"
Positiv: "Excellent experience overall, I would definitely fly again with Egypt Air."
Negativ: "Only small thing was, I have seen better as far as in flight entertainment. The touchscreen was not responsive and selection not great. I brought my own on a tablet so it wasn't a big deal for me."
Positiv: "Everything was amazing! Crew was so great and helpful. Movie choices were all amazing and modern!"
Negativ: "Food was boring/bland."
Positiv: "Alle waren sehr aufmerksam und freundlich"
Negativ: "Das Essen hat mir persönlich nicht so geschmeckt, dass ist aber Geschmacksache"
Positiv: "Crew was nice"
Negativ: "Very rough landing."
Positiv: "The crew whas nice but smill od airplane whas very bad"
Negativ: "Upgrade the airplanes"
Positiv: "Flugpersonal war ok."
Negativ: "Business Class: Essen sehr bescheiden! Getränke eine Unverschämtheit - nur süße Softdrinks + stilles Wasser + Tee/Kaffee. Vor dem Start nicht genug Zeit, um die englischen Sicherheitshinweise abzuspielen. Aber dafür beginnt alles mit irgendwelchen Koransuren oder islamischen Gebeten. Ist Egypt Air nun eine religiöse Institution oder wollen sie eine internationale Airline sein??? KEIN BUSINESS CLASS GOLD TRACK! Wie üblich wird nur ein Röntgengerät benutzt, da für das zweite kein Personal vorhanden ist! Dadurch dauert der Boardprozess wie immer länger als geplant."
Positiv: "Good service in flight. Better food than most"
Negativ: "Airport handling"
Positiv: "Service in the plan excellent & good entertainment"
Negativ: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"
Positiv: "The flight staff was SO helpful, and helped me beyond what I expected. The flight was very comfortable from start to finish."
Negativ: "Having more movie options would have been good."
Positiv: "Confortable seats, good entertainment, attentive flight crew"
Negativ: "Pilot didn't clearly communicate what the issues were for our delay. Safety rules and regulations were ignored by passengers and not enforced by crew (people walking aisles while plane was taxiing, passengers without seatbelts on during takeoff and landing, etc)"
Negativ: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
Positiv: "Kind staff. Very clean."
Negativ: "A flight attendant was discussing with a passenger through out the flight disturbing other passengers. What a shame for a red eye flight"
Positiv: "flights were delayed both ways"
Alle Airlines von der Türkei sind Katastrophal
Chexkin sehr gut boardin sehr versptet aber ok
Der Flieger war extrem dreckig.
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
Holzklasse halt, eng, und alt
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
The check in at the air port was appalling - disorganised - unhelpful and extremely slow - unfriendly supervisor and it caused stress for many travellers who were not sure if they would make the flight - no customer care displayed - it was a shambles
Pünktlich Abflug - der Flieger war nicht sauber - es fehlte an Hygiene
Positiv: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Positiv: "Nothing no drinks, food entertainment nothing"
Negativ: "No services and not polite"
Positiv: "Service, food and entertainment."
Negativ: "Comfort. Flight was cramped."
Negativ: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Negativ: "the chairs are very uncomfortable for a early morning flight.. do not recline. i am not big at all.. im 154cm and 60 kg.. the chairs killled my back and next... i just wanted to sleep."
Positiv: "The crew in the aircraft were good but the ground services were poor"
Negativ: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Negativ: "Because of health reasons, we wanted to cancel the flight but there was no such option. email@example.com"
Positiv: "Crew professionell, Sitz mit ausreichender Bein-/Kniefreiheit"
Negativ: "Fällt mir auf Anhieb nichts ein"
Positiv: "Crew war höflich und nett, Beinfreiheit ausreichend;"
Negativ: "Da fällt mir auf Anhieb nichts ein, was man noch hätte besser machen können"
Positiv: "Wir sind verspätete gestartet, waren aber trotzdem pünktlich da."
Negativ: "Very tight seating. No free nonalcoholic drinks. No entertainment, not even a radio."
Negativ: "Very tight seating. Not even water for free. No entertainment - not even radio."
Positiv: "The price"
Negativ: "Screens or just at least free water or drink"
Positiv: "Genügend Platz. Sehr angenehmer Flug!"
Negativ: "Warum wird der Pass mit dem Flugticket nochmals und nochmals abgeglichen??"
Positiv: "Haben einen Flieger erwischt in dem ich genug Beinfreiheit hatte und sich auch die Armlehnen außen hochklappen ließen."
Negativ: "Die Durchsagen konnte man nicht verstehen"
Negativ: "Alkoholfreie Getränke, zumindest Wasser sollte kostenfrei sein"
Positiv: "Nichts war herausragend , aber auch nicht auffallend schlecht."
Negativ: "Es war leider sehr voll und eng. Der Sitz war sehr unbequem..."
Positiv: "Really easy experience - friendly, organized, on time and a great price!"
Negativ: "The boarding Schdule"
Negativ: "Wenig Platz, wenig Beinfreiheit, zu warm im Flieger"
Positiv: "Fairer Preis und reibungsloser Ablauf"
Negativ: "bisschen enge Bestuhlung für 1.90 Männer.."
Positiv: "Der Flug an sich, Boarding, Start, Landen, Gepäck erhalten war prima."
Negativ: "Wir hatten eine Stunde Verspätung. Bei dem, was ich durch die knisternden Lautsprechen verstanden habe, vernahm ich nichts von einer Entschuldigung oder mindestens Erklärung für die Verspätung. Das finde ich mangelhaft. Wie bei den meisten Fluggesellschaften sind die englischen Durchsagen sehr mangelhaft: 1. undeutlich und 2. viel zu schnell. Es gibt ja genug Zeit."
Positiv: "Uçuş mesafesi ufak olduğundan medjatik drum yok."
Negativ: "Very bad"
Positiv: "The price. It was cheap this time around."
Negativ: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Positiv: "Always on time and prices"
Positiv: "Easy check-in with great allowances for hand baggage and checked baggage."
Negativ: "Flight was delayed slightly but probably not the fault of the airline."
Positiv: "Da ich bisher noch nie mit Pegasus geflogen bin, hatte ich mir den gesamten Ablauf und die Situation viel unangenehmer vorgestellt. Der Pilot ist so sauber und ruhig geflogen, die klimazisierung in Flieger war auch schmeichelhaft und die Beleuchtung ebenso. Da ich nachts geflogen bin fand ich die Entspannung umso schöner im Flieger. Daumen hoch. Jedes mal aufs neue:)"
Negativ: "Ungemütlich waren nur die Sitze, da man kaum Polsternnoch liegemöglichkeit sich verschaffen konnte und die Preise im Flugzeug für Snacks Getränke und Co."
Positiv: "I liked that it's first and last time"
Positiv: "timing of arrival"
Negativ: "seating not comfartable amount paid for ticikts were expensive for services offered / meals should be free airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)"
Positiv: "Everything was smooth from boarding to landing."
Negativ: "Landing was very rocky"
Positiv: "Friendly crew."
Negativ: "Not being able to check-in online."
Positiv: "I like to travel always travel with KAKA"
Positiv: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Positiv: "Dr Flug nach Istanbul verlief pünktlich und ohne Probleme."
Positiv: "Pünktlich gestartet. Personal war aufmerksam."
Negativ: "Die Sitze sind sehr eng!"