Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Negativ: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Negativ: "Bigger seats the new ones are way to narrow"
Negativ: "When its rain we shouldn’t walk to the air plain"
Negativ: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Positiv: "The crew were excellent and seats were comfy."
Negativ: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Positiv: "very nice crew"
Negativ: "my bagfage was lost"
Positiv: "Crew was great, very responsive and hospitable!"
Negativ: "more lunch choices, especially choices without dairy products."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Slow service."
Negativ: "Better communication!"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Negativ: "the headrest is hard. Apart from that- all was fine"
Positiv: "The entertainment was amazing"
Negativ: "The seats were a bit hard"
Positiv: "the drinks"
Negativ: "seat reservation. having to pay for luggage...."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Overall KLM experience is good"
Negativ: "Food quality was mediocre for a business class flight."
Negativ: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Negativ: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Positiv: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Negativ: "No downsides at all"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Positiv: "MCR airport Mert & Greet parking was smooth and efficient."
Negativ: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Everything was clean and well organized."
Negativ: "The flight was delayed 1 1/2 hours."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Food was excellent, service from staff was friendly, and entertainment options were great."
Negativ: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Negativ: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Positiv: "Friendly attendants. Decent food, and frequent snacks and beverages."
Negativ: "No charging ports for electronic devices."
Positiv: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Negativ: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Positiv: "Nothing really"
Negativ: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Negativ: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: "Lovely staff, good food, great movies."
Negativ: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Not much time to transit in ARN, and info on next gate was hard to find. No food offered in flight, only water
The legroom on this flight in coach was incredible. Service was outstanding. Everything was on time. SAS was a great experience.
Reise wurde von SAS storniert
Reise wurde von SAS storniert
Seats were like bus seats; good food; overall okay.
Coming through chicago is a nightmare. Customs are rude, everyone shouting, disorganized lines and horrible signage. Ticketing was horrible, rude agents, rude TSA, etc, etc.
Positiv: "I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines."
Negativ: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Negativ: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Positiv: "Crew war Super!"
Negativ: "Schlimmes, altes, kleines und sehr beengendes Flugzeug, extrem schlechte Belüftung!"
Positiv: "Crew war super speziell Carsten!"
Negativ: "Eine Fussmassage hätte es noch toppen können."
Positiv: "Fairly easy boarding process and nice staff"
Negativ: "Delayed about an hour once all boarded"
Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"
Positiv: "Easy to board, on time and food was good"
Positiv: "Sehr nette Besatzung Schnelles und geordnetes Boarding"
Negativ: "Verpflegung war kostenpflichtig mit Ausnahme von Tee und Kaffee."
Positiv: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Negativ: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Positiv: "Overall, an incredible experience!!!"
Negativ: "The food was excellent"
Negativ: "Anschlussflug wurde gecancelt"
Positiv: "Gibt nix gutes"
Negativ: "Flug wurde gecancelt ohne das man benachrichtig wird!!"
Positiv: "Definitely one of the cleanest aircrafts I have seen. Design in grey simple but good. Nice and friendly staff."
Negativ: "New Arla Milk packages have a strange form and way to open which makes it tough not to spill the milk on you!"
Negativ: "Filme waren ok, aber nur ein Spiel (Schach) auf einem Interkontinentalflug (CPH - SFO) ist eher mager für einen 11h-Flug. Spiele müssen ja nicht sein, aber andere Fluglinien als SAS bieten da mehr..."
Positiv: "The only thing that saved the flight was a good crew and decent food."
Negativ: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Positiv: "Great flight on SAS"
Negativ: "Very good food and outstanding choice of movies as entertainment."
Positiv: "Good, basic flight"
Positiv: "Flight arrived on time. No issues."
Negativ: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."
Positiv: "Flug hat Minimumkriterien erfuellt. Sicherheit. Sehr gute Landung und Infos vom Käpten.Getraenke wurden offeriert."
Negativ: "Kein Entertainementsystem vorhanden. Kein Food. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Pünktlichkeit/ Sehr gute und viel Verpflegung/ Genügend Platz/"
Negativ: "Leider waren geschätzt 70% der Monitore kaputt. Ich hab den Sitzplatz gewechselt um Filme schauen zu koennen. Info über vorhandene Service( entertainment und food ) im Flug vor Abflug wäre wünschenswert."
Positiv: "The flight attendees were great, always taking good care of somebody and gave me more drinks/food when needed. You had enough space and everybody could sleep. Already looking forward to my flight back home."
Negativ: "The Entertainment could have some more movies to watch - After 3 movies there was absolutely no other movie that might have been interesting to me. However, after 3 movies you are also supposed to stop so it's not even so bad."
Negativ: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Positiv: "The salad they served me in SAS Plus had fish in it which I'm allergic too and the stewardess immediately found one that had chicken instead. She also sang a Lullaby song thanking us for flying SAS on landing. Great! :-)"
Positiv: "Great service, friendly stewards and stewardesses, delicious food"
Positiv: "Great flight, friendly crew, good food, entertainment was ok"
Negativ: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Positiv: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Negativ: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Positiv: "One crew member was particularly nice and personable."
Negativ: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."
Positiv: "Pünktlicher Abflug und zügiges Boarding, die Crew war freundlich reserviert."
Negativ: "Essen nur in der teuersten Buchungsklasse inklusive, ansonsten wenig Auswahl."
Positiv: "Pleasant crew"
Negativ: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Positiv: "Efficient processing of passengers onto aircraft."
Negativ: "5 STD. Verspätung."
Positiv: "Angenehmer Flug, schnelles Boarding und Deboarding..."
Negativ: "Alte Machine, Lange Wartezeit im Flieger ohne Erklärung für die Verspätung. Keine Zeitschrift, Personal Recht unsichtbar. Kaffee ohne das Milch oder Zucker angeboten wurde."
Positiv: "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Negativ: "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."
Positiv: "Check in, Fast Track, lounge, 1. Reihe"
Negativ: "man sitzt auf engeren Sitzen (Tablett ist in der Armlehne), aber ebenso zu dritt wie in der Eco. 1A-B-C haben viel kleineren Fußraum als 1D-E-F Stewardess wollte kein Handgepäck erlauben, da die Kanine bereits zu voll war. Ich schuld vor, sie solle erst einmal das Gepäck der Mitarbeiter aus der Kabine nehmen, dann reicht es auch für die Paxe ...."
Positiv: "Transfer desk was remote but once found, staff was very good"
Negativ: "Haven't made it yet due to late flight/missed connection"
Positiv: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Negativ: "No free booze!"
Positiv: "Good flight."
Positiv: "Essen in der Business Class okay"
Negativ: "Irritierend, dass in der Businessklasse der Mittelsitz NICHT frei bleibt"
Negativ: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."
Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem ultrakurzen Flug."
Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem kurzen Flug."
Negativ: "Komfort dürfte etwas besser sein. Unterhaltung gab es keine."
Positiv: "Quick flight"
Negativ: "1 hour delays and 70 euro bag fee"
Typischer inner-europäischer flug. Frühstück in der Business Class sehr rudimentär
Wir flogen Business Class Langstrecke auf dem A350. Das Bett ist etwas kurz und geht sehr spitz an den Füßen zu. Die bestellte Obstplatte war schwach.
Everything about this flight was excellent. Great service, friendly staff, smooth flight, great entertainment. I was traveling with children and the staff went above and beyond to make them comfortable during this flight. Probably the best service I have ever had on a flight.
The plane wasn't maintained as well as it could be. Only one audio channel worked on my entertainment console. I was happy enough that I only heard out of one ear--without any entertainment the flight really would have sucked. One of the bathrooms didn't have running water in the sink. I'm glad the crew left it open so economy class wasn't down a whole bathroom. The flight was full and uncomfortable as it was. But umm, they didn't put hand sanitizer in there. If you're going to leave the bathroom open without a sink, at least put sanitizer in there. These days sanitizer is flows like tap water. Speaking of water, I got dehydrated on this flight and overheard another passenger referring to the same. I had brought some water on a personal bottle on board, but flight attendants refused to fill my personal water bottle; I've never had that happen before. All the attempt to reduce waste and they want to force people into the tiny two-sip plastic cups? There was just not enough water service. And on long hauls, it's nice to have drinks included. The "one drink only and only with meal unless you want to pay" policy just doesn't seem right. I'm the kind of person who won't take my card out for an overpriced beer but if you snuck it into the price of my ticket, I'd look the other way.
The check in wasnt so good and fast
Seat allocation or lack of availability is a mystery. My wife and I had to sit apart from each other, and teenage children elsewhere but I checked in at the first possible opportunity (24 hours to flight) and at this stage 95% of all seats were gone. How is this possible? What can I do differently next to to be able to sit together with my ffamily on a long haul night flight?
Kayak was terrible, I was told that I got 1 free checked bag, but when I got to the check-in counter I was told otherwise and had to pay for my checked bag!!!!
Twice I called to see if A meal was served on the 1st class flight and was told no. So no gluten free meal for my wife and we purchased meals to carry on with us. Annoyed.
Way too small plane to handle hand luggage from full flight.
Positiv: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Negativ: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Positiv: "Keep it up with great services. !! Thank you!"
Negativ: "Customer service"
Positiv: "Freundlicher, korrekter Service. Gute Information zum Stand der Reparatur und zu den Anschlussflügen in Helsinki. Effizientes Boarding. Beim Aussteigen, wurde uns noch mitgeteilt, dass unser Anschlussflug doch wartet."
Negativ: "Defekt am Fahrwerk musste untersucht und anschliessend repariert werden. Dies führte zu etwas mehr als einer Stunde Abgangsverspätung. Anschlussflug in Helsinki wurde zuerst als verpasst angezeigt."
Positiv: "Pünktlich, Freundlich, organisiert."
Negativ: "Kopfhörerbuchse leider defekt"
Positiv: "Flight as such was good and smooth"
Negativ: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "Everything! I never knew that Finnair was such a great airline."
Negativ: "Honestly, nothing could have been better."
Positiv: "reasonable leg room comfortable seat"
Negativ: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Positiv: "am Gate von Eco comfort auf Business upgegradet worden, was kann man da noch bekritteln ..."
Negativ: "Stewardess hat wohl das Gate-Upgrade mitbekommen, auf Hauptgang "vergessen", zwei Gin Tonics geordert, der zweitere bestand nur mehr aus Gin - im Unterschied zur äußerst charmanten, bemühten und zuvorkommenden Stewardess bei meinem Reisepartner im Nebengang"
Positiv: "schnelles Boarding, pünktlicher Start, Blueberry-Juice top"
Negativ: "gibt es auf so ner Kurzstrecke nichts zu meckern, sogar Duty-Free Verkauf - ist man auf der Kurzstrecke gar nicht mehr gewohnt"
Positiv: "I will recommend to my friends and families."
Positiv: "Seat, new plane, service"
Negativ: "Amenity Kit could be improved, food was very good but could add more appetizer choices."
Positiv: "The choice of entertainment is huge"
Negativ: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Positiv: "The flight and the crew was very nice, and the food was very good."
Negativ: "Some phone people were very nice, some were not."
Negativ: "So eingepfercht hab ich noch nie gesessen. Grauenhaft."
Negativ: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."
Positiv: "Sehr angenehme und bemühte Crew - wirklich super!"
Negativ: "1 Deutscher Film im Angebot"
Positiv: "Freundliche FB, aber unerfahren"
Negativ: "2,5 Stunden Verspätung. Crew lässt anytime die Eco Pate in die Business. Nach unseren Jacken durften wir bei Landung suchen. Es gab kein Feuchttuch beim Start. Catering war ungenießbar. Es gab zum Salat Nicoles (ohne Thunfisch und Ei) noch nicht einmal Brot. Meine eigentliche Auswahl war bereits ausverkauft. Nur ein Film auf Deutsch!"
Positiv: "Enge, unbequeme Sitze"
Positiv: "Full Flat Sitze, viel Platz bei Einzelsitzen, freundliches und aufmerksames Personal."
Negativ: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Negativ: "No food only blueberry juice and water"
Negativ: "No audio."
Positiv: "problemloser, schneller check in und schnelles boarding. Ruhiger Flug - überpünktlich..."
Positiv: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Positiv: "Flug hatte 30 min Verspätung aber das kann passieren . Pilot hat sehr niedliches deutsch gesprochen und sich sehr nett entschuldigt . Habe daher Zug verpasst nach hamburg und damit Abend Termin . Hatte am service Gate gefragt , ob ich direkt auf den Flug nach hamburg tauschen kann - es gab freie Plätze und ich hätte einen für 622 Euro kaufen können. Warum muss das anders sein als beim Zug ? Fliegen ist wie Zug fahren . Ich habe auch mein Ticket (79 Euro ) mit der dB für eine Bearbeitungsgebühr von 19 Euro tauschen können .. und die was nicht schuld und hat einen schlechten Ruf ;) gerne flexibler werden wenn Flexibilität von Passagieren erwartet wird . Danke , dass sie das ausrichten .. viele Grüße"
Negativ: "Lack of snacks"
Negativ: "Wenig essen wenig platz wenig alkohol an board ...."
Negativ: "They run out of food choices by the time they got to me."
Positiv: "Great customer service; food was good; excellent movie selection"
Negativ: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Positiv: "They lost my bag."
Negativ: "They lost my bag."
Positiv: "The food was surprisingly pretty good"
Negativ: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Positiv: "The gluten free meal was pretty bad."
Positiv: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Negativ: "all the info should be listed on the web as well that the cost is half more than the website"
Positiv: "Nicest plane I've been on. Boeing for life."
Positiv: "Very easy check-in process, very easy boarding process, flight attendants were pleasant. Comfortable seat which allowed sleeping easily"
Negativ: "no problems"
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Positiv: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Negativ: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "The crew was great"
Negativ: "1-2 +cms leg space"
Positiv: "Freundlichkeit des Personals"
Positiv: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Negativ: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The crew was terrific."
Positiv: "Crew very professional"
Negativ: "Boarding was a little confusing"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Food and wine. Entertainment."
Negativ: "Sat closer to water closet. Maybe more air freshener in there."
Positiv: "Crew was very friendly. Food was excellent"
Positiv: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Negativ: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Positiv: "Entire trip was easy and comfortable."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Negativ: "See above. Overall, very nice experience."
Negativ: "Too much time spent at boarding. On luggage missing."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Flight was delayed 4 hours with no explanation"
Negativ: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Positiv: "The crew was helpful and accommodating"
Negativ: "The flight was delayed, missed connection, and lost baggage. Subpar."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Negativ: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Positiv: "No extra charge for simple refreshments."
Positiv: "The Air France service was ok. Got me to my destination on time and alive."
Negativ: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Positiv: "Flight crew, pilot,food and entertainment options were great"
Negativ: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Negativ: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Negativ: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Positiv: "That flight have been short"
Negativ: "Fly attendants have been in hurry when they served snack"
Positiv: "Boarding was on time"
Negativ: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Positiv: "The cabin crew were excellent"
Negativ: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Negativ: "Screen broke half way through flight. Food was poor"
Positiv: "La entrada"
Negativ: "El resto de cosas"
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."
Positiv: "Das Flugpersonal in der Businessclass war toll, das Essen und der Wein sehr ansprechend."
Positiv: "Comfort, food and service are better than average."
Negativ: "When stewardess opened overhead locker, something fell on my head."
Positiv: "Der Flug ist wegen Schlechtwetter abgesagt worden. Dagegen kann man nichts sagen. Aber...."
Negativ: "Das wir zum umbuchen über zwei Stunden in einer Schlange stehen müssten war eine Zumutung."
Positiv: "Pünktlich, sehr unkompliziertes Boarding, nettes Personal. Ich bin mehr als bespannte am Zielort angekommen. Gerne wieder."
Negativ: "Das Essen war eher mäßig, aber dass es überhaupt etwas zu essen gab auf einem Flug von unter einer Stunde fand ich sehr positiv, wenn auch nicht unbedingt nötig."
Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Positiv: "Not much"
Negativ: "Why no service in first class?"
Positiv: "Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!"
Negativ: "101% satisfied with the flight! No issues!"
Positiv: "Liked we actually made it."
Negativ: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Positiv: "You sold my seat , now I am sleeping in the airport it is no nice"
Negativ: "Yes if you keep my seat"
Negativ: "We landed early and had to wait 45 min on the runway."
Positiv: "Seats were comfortable"
Negativ: "Better route planning and time management"
Positiv: "Crew professional and competent"
Positiv: "Clear communication on flight boarding"
Negativ: "Attendant could have been more friendly."
Negativ: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Negativ: "kleines Frühstück für umsonst"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Courteous crew and staff"
Negativ: "Check bags online for all flights"
Positiv: "We didn’t crash."
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Negativ: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "We arrived in Charlotte early and I had enough time to grab a quick meal and hit the road."
Negativ: "None. Americans Airlines has the best airline service."
Positiv: "BA flight from LAX on 10/10/2018"
Negativ: "The legroom on AA's new planes is atrocious."
Negativ: "We couldn't go to the UK because we didn 't have the money, so everything was poor. We should've gotten som e fo our money back on our credit cards for the flights and hotels."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Departure was on time"
Negativ: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Positiv: "Short flight"
Negativ: "At the end of three flights to obviously be understaffed and to have luggage take an hour and fifteen minutes is disrespectful and shows how AA is callous about it’s passengers needs."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Positiv: "Smootm and in early."
Negativ: "Not knowing no gratis drinks were served."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "We took off and arrived on time. That was the only thing they did right."
Negativ: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "excellent flight. on time and no issues"
Positiv: "The staff at Ontario International was very helpful."
Negativ: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "I liked having the built in screen on the a321. Americans streaming service has lots to offer but the built in screens have more choices. I get why they want to just offer the streaming but I appreciate all the choices! There was a group number enforcer at the gate to make boarding more organized! She was polite but told the mobs that try to use the premium line to wait their turn."
Negativ: "I asked for upgrades to and from Chicago. I’m a gold member and fly for leisure fairly often. There are so many people looking for an upgrade these days that you’re rarely getting the opportunity"
Positiv: "Flight attendant, David, was extremely professional and nice."
Positiv: "No problems."
Negativ: "All was well."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "The flight delayed 6 hours."
Negativ: "They put a bunch of crying babies next to me, other than that it was a good experience."
Positiv: "B787 plane was very nice."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"