Die First Class von Emirates ist sagenhaft. Kann ich nur schwerstens weiterempfehlen. Die Kabinen, Toiletten/Duschen, das Personal, Essen und Onboard-Unterhaltung wird man nur schwer toppen können.
Negativ: "Bei fast 7 Stunden Flug 1x Getränkrunde zum Abflug und 1 x zum Frühstück Morgens. Dazwischen habe ich kein Personal gesehen... dafür auf dem Monitor ständig „drink plenty of water during flight“"
Positiv: "Overall great experience"
Negativ: "Maybe the food could have a been a bit better"
Negativ: "On-Line Check in bietet keine ordentliche Auswahl an verfügbaren Sitzplätzen. Nach online Buchung stellt Emirates keine Platzwahl zur Verfügung. (Hohe Zusatzkosten)"
Positiv: "Crew was professional, qiality of food great"
Negativ: "Boarding is better done row-wise than by alphabetical groups which is arbitrary"
Negativ: "Gepäckausgabe in München. Langsam wie immer"
Negativ: "Gepäckausgabe in München. Langsam wie immer."
Negativ: "Zugewiesenen Plätze wurden ohne Info einfach geändert trotz zwei Kleinkindern Bordpersonal überwiegend unfreundlich Verpflegung lies zu wünschen übrig"
Positiv: "The crew were awesome. I was very comfortable."
Negativ: "Luggage claim in chennai airport is horrible"
Positiv: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Negativ: "The announcements at Chennai airport are not always audible"
Positiv: "Sitzabstand. Moderne Maschine"
Negativ: "Essen schmeckte nicht Boarding"
Positiv: "Alles nur pefekt."
Negativ: "Nichts alles super"
Negativ: "Nichts alles super"
Positiv: "Good was good and entertainment was excellent"
Negativ: "Crew service"
Positiv: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Positiv: "The seating was comfortable with nice ambience."
Negativ: "The crew was polite in talking but arrogant in nature."
Negativ: "Inkompetenter Stewart"
Positiv: "Very professional and courteous crew..."
Positiv: "Everything else"
Negativ: "Cabin crew seemed less approachable than usual"
Positiv: "Sehr freundliches Personal und sehr Service orientiert."
Negativ: "Cursor des Bildschirms war sehr ungenau. 5 Minuten bis der richtige Film gewählt werden konnte. Software am Bildschirm sehr langsam. Das gewünschte Beef war für viele Gäste aus."
Negativ: "- Mitte Flug Service Knopf gedrückt. Licht war bis Ende des Fluges an. Niemand kam - starke Zugluft"
Positiv: "Personal ist bemüht die alten Emirates werte zu erhalten. Sehr nett und freundlich."
Negativ: "Keine warmen Tücher mehr. Nur noch selten Getränke Service Essen schlechter als vorher. Keine kleine Flasche Wein mehr. Nur noch Plastik Becher. Man spart wo es geht. ABER DER KUNDE MERKT ES!"
Positiv: "Erster Flug in neuer 777. tolle Unterhaltung mit neuesten Filmen."
Negativ: "Das Essen war leider nur mäßig"
Positiv: "On time, chose the raw meal which was excellent."
Negativ: "Beverage service was minimal even after requests"
Positiv: "The quality of the food"
Negativ: "The timing of providing the breakfast is too early"
Positiv: "The ICE entertainment"
Positiv: "Das Personal war sehr nett und hat mir bei jeder Frage höflich zur Seite gestanden"
Negativ: "Leider war die Luftdüse meines Hintermannes auf mich gerichtet und er hat nicht auf mich reagiert, kann die Airline aber nichts für"
Positiv: "Das Check In und das Flugpersonal war super freundlich und hilfsbereit."
Negativ: "Es war gut, es war aber auch nur ein 1 stündiger Flug. Da erwarte ich nicht so viel."
Positiv: "Das Bordpersonal war sehr aufmerksam. Während des gesamten Fluges wurden für uns Getränke in den Kühlschrank gestellt. Vielen Dank auch insbesondere an Jeniffer und Lilli, die unseren Flug auf einer Polaroid-Foto festgehalten haben."
Negativ: "Der Stecker unseres inflight Entertainments hatte einen Wackelkontakt. Auf Nachfrage knnten wir unseren Platz aber problemlos wechseln, dann funktionierte alles."
Positiv: "Flug war von Anfang bis Landung super!"
Negativ: ".... Aber die Gepäckausgabe in Düsseldorf dauerte mal wieder ewig Haben fast eine Stunde am Karussell gewartet...."
Positiv: "Top Flug mit sehr hohem Komfort."
Negativ: "Auch hier kann ich kein schlechtes Wort verlieren."
Negativ: "Boarding: by bus at BKK on a Boeing 777, not as expected with emirates, gate was set as “G1A”, we read this as Gate 1A, but needed to run from A1 all the way to G1, got late on the bus. Food: Chicken with peppers average, no good taste Drinks: had to broken cups, one on the top (changed that), one at the bottom with a hole in it. Red wine spilled all over my trousers and pullover. Shit happens, but (a) what about the quality of the goods and (b) how does the crew handle this? Crew/Service: Generally friendly, but the guy who served the red wine had no clue how to handle this: 1. Red wine on cloth is bad to clean 2. After I complained about a possible problem with cleaning and the possibility that the stain would stay, no reaction, only sortiere and the Recommendation from him was to use soda water which was actually not at hand and took him more then 10min to bring it. 3. I requested for the supervisor. She was very friendly and took my email address to write a report on this. I am now waiting for reaction and possible refund for cleaning or more. Another drink was offered but that was all until now. So I am curious about the reaction from Emirates. Overall it seemed like Emirates has a bad standing in BKK: - Bus boarding on B777 - No clear information about gate - Bad quality of material (cups) - For Emirates under average food quality Additional remark: The following connection flight from DXB to DUS, was very good, overall quality as expected from Emirates, food and staff was very good. So the above review from BKK -> DXB might have been an exception."
Positiv: "Das Flugpersonal war ausgesprochen nett, das Essen war sehr gut"
Positiv: "Es war einfach alles perfekt"
Positiv: "Der Flug ist zwar verspätet gestartet, aber die Piloten haben die Verspätung fast wieder rausgeholt. Das Essen war genial und vor allem Metallbesteck in der Economy, wo es sonst nur Plastik gibt. Dazu eine gute Getränkeauswahl. Der Rotwein war sehr lecker."
Positiv: "komfortabel, gute unterhaltung, problemloses boarding, angenehmer flug."
Negativ: "schwacher service"
Positiv: "Pünktlicher Start und aufmerksame Flugbegleiter besonders mit unserem 6 Monate alten Sohn sehr bemüht. Top Entertainement-Angebot."
Negativ: "Das Essen war auf dem Hinflug besser, Schade, dass es keinen separaten Krabbelbereich für Baby existiert."
Positiv: "Der service war unterdurchschnittlich. Von ham nach dxb (6 h flug) kam nach über 2 h das erste mal service. Insgesamt kam er nur 2x. ich habe bei emirates viel mehr erwartet."
Negativ: "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
Positiv: "reichliche auswahl"
Negativ: "touchscreen teilweise nicht funktioniert"
Negativ: "Wir wurden irgendwo auf dem Flugplatz geparkt und mussten ca. 20min. mit dem Bus zu unserer Abflughalle fahren. Dort hatten wir grosse Mühe, unser Gate zu finden."
Positiv: "Hat alles hervorragend geklappt."
Positiv: "Only thing I liked in this flight was food."
Negativ: "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"
Negativ: "We were seated towards the back of the economy class and by the time the crew reached us, they ran out of the menu options and we were forced to take left overs"
Crew war nicht motiviert, hat Dinge vergessen, Bestellungen wurden ignoriert
Poor boarding services, especially for business class. Long time at the bus to the airplane.
Check in at Chennai was painful
The flight was good, however the food is horrible AVML.
Service is very good. No complaints.
There was an aircraft change (which caused an uncomfortable flight) in the last hour and was not given an option in advance to switch flights.
food could have been better.
We had a family traveling to SFO without wearing masks and I have to repeatedly request the flight attendants to ask them to wear their masks. It included elder people to children coughing and sneezing and my seating was amidst them. I had to request the attendant to find me an alternate seating, which turned out to be less comfortable, but better than my allotted seat.
Doha to Lax, airplane food was bland and pretty bad
Experience in IAD could have been lot better. IAD is one of the worst airport ik n terms of service. Chennai is also equally worst with too many bureacracies.
Positiv: "The crew was the best!"
Negativ: "I wish food would improve in general on planes"
Positiv: "The crew really cares about their passengers"
Positiv: "Very helpful and kind crew. On time boarding and departure."
Negativ: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Positiv: "attentive crews, clean toilets"
Negativ: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Positiv: "smoothing take off and landing"
Negativ: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Negativ: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Positiv: "yes. great travel and crew"
Negativ: "It was all good"
Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."
Negativ: "Seat comfort was not very good.. and food was bad"
Positiv: "War alles sehr gut!"
Positiv: "Awesome leg room in economy. Helpful staff."
Negativ: "Main courses weren’t all the great."
Negativ: "All was well, thanks"
Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"
Positiv: "service attitude"
Negativ: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Negativ: "3,5h verspätet"
Positiv: "The food and flight staff were good"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "God was good. Staff was efficient"
Negativ: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Positiv: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Negativ: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"
Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."
Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."
Positiv: "The food and the crew were excellent. Highly recommend the chicken massals"
Negativ: "The seats in economy class were a little too close for comfort"
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Bester Service den ich je erlebt habe"
Negativ: "The food options was bad...during my trip asked for certain meal they claim that they are out of it. I also did not like how they check you into room in Doha & Chennai way before boarding time that time could have used for shopping instead of sitting in the room."
Negativ: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."
Positiv: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Negativ: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"
Turkish Airways setzt Standards, im positiven Sinn! 😊
I don’ feel that I was flying in a top rated airline . Yes top In price $$$, quality of service very poor
Really liked the flight overall; an improvement would be a power socket for non Apple devices
The crew at checking give us a hard time even with two children and one Enfant for no reason just for 2 kilo overweight they make us stay there for like one hour be careful with that Not helpful at all and so weird people bad experience bad experience
Unterhaltung könnte besser sein
Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung.
Positiv: "plane was clean, bording went smoothly."
Negativ: "Flight attendants were no where to be found most of the flight. They didnt walk up and down the aisles for literally hours before we saw them again. Never offered water during a 11 hour flight, they only came around deal meal service time. But the time in between meals, we seldom saw them."
Negativ: "They made me check my hand luggage, did not pay attention to what airline I would get on my connection flight, neither got my warnings about it. They sent my bag directly to my destination but the other airline wouldn't pick up."
Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"
Negativ: "Fewer fat peasants with too much hand luggage. Seriously, control the hand luggage before people bring it aboard."
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "Nette Crew, gutes Essen"
Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."
Positiv: "The airplanes were nice and the crew was wonderful!"
Negativ: "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"
Positiv: "The flight attendants were excellent and provided services above and beyond expectations."
Negativ: "The onboard entertainment wasn’t working properly."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."
Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"
Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Positiv: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Negativ: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
Negativ: "Mannschaft ok, Technik veraltet"
Positiv: "Leider war mein fernsehrbildschirm beschädigt"
Negativ: "Flight was delayed by over an hour causing us to miss our connecting flight. Had to wait in the airport all night and no one from Turkish airlines did anything to help us or accommodate us during our unexpected overnight layover."
Positiv: "Turkish do a good job of giving you a good service for your money."
Negativ: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Negativ: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
Positiv: "Everything was great."
Positiv: "Istanbul Airport has good facilities and F&B options"
Negativ: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Positiv: "The food was nice, seat was comfortable"
Negativ: "Flight attendants never come back on my query, even after asking to 2 crews"
Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."
Positiv: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Negativ: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Excellent Staff very courteous and professional 5 star +"
Negativ: "The Internet is complicated and not working all the time. Business class seats are dated need to be upgraded, comparing to other airlines."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Food and drinks"
Negativ: "Business class seats can be a bit wider"
Positiv: "Toouch screen yeaaa :-)"
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience. However we were not given priority boarding at Istanbul and then had to wait in the cold corridor until allowed onto the aircraft."
Negativ: "Good food"
Positiv: "The food and quality of the flight was incredible."
Negativ: "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."
View of mountains and German countryside. I needed to use the bathroom and they closed them off just as I had waited for them to be free just as we got 30 minutes from landing. I was able to beg the attendant repeatedly and he let me use but told me don't be more than a minute. Since we were more than 30 minutes out, I thought that was a little Nazi to try to make an old lady with a weak bladder beg.
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
Angenehmer Flug, sympathische Crew
I’ve contacted kayak several times before my flight from frankfurt to the US. It is ridiculous that Lufthansa sells a flight with a 45 minute layover from a connecting flight, I sent email and calls about my concerns and one person got back to me telling me he will see if he can change my flight and he’ll call me back and said that I should be fine to make it since Lufthansa sells that flight. I never got a call back and had to run through the airport and ask to skip in line at passport check to barley make it to my flight. When I know there was easier connection flights
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Long flights should be moreoften snack services
Kniefreiheit nicht gegeben
Positiv: "Die Crew war nett. Der Sitz war bequem."
Negativ: "Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone."
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."
Positiv: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Negativ: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."
Positiv: "Cabin crew were great."
Negativ: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"
Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"
Positiv: "Comfortable seats, decent food and was left alone to sleep after a long day."
Negativ: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."
Negativ: "das Pathos"
Positiv: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"
Positiv: "First i will say thanks to almighty God for the journey mercy, and from the pilot, the co pilots and the crew members were so amazing, such a good hospitality."
Negativ: "Well everything thing was so amazing so far i cant even think of anything they can do better.. from my own view"
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Positiv: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Negativ: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"
Positiv: "Sehr freundliche und zuvorkommende Crew"
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"
Negativ: "Mehr als 2h Verspätung"
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Positiv: "Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)"
Positiv: "Short flight with swift and effective service"
Positiv: "Priority boarding for parents with children was a huge help. Provided extra blankets and most of the crew's friendliness was very appreciated."
Negativ: "Provided bassinet is much too small for even a 17 months old. Also very hard bedding made it impossible for the kid to sleep. We observed same with the other parents. Alone with that, the height of the bassinet makes it easy for the kid to get distracted. WORSE PART: Our daughter couldn't get comfortable to sleep and got fussy, so I took her for a walk which didn't help much. Since it was bedtime 11pm with 0 to little traffic, and to avoid her crying from disturbing everyone I resorted to one of the bathrooms with her. She did fall asleep for about 1 hour until one the FA came literally BANGING on the door. Very rude even after I calmly explained the situation. So sorry for such people with no compassion nor understanding in their hearts."
Negativ: "Two flights same food... Too bad"
Negativ: "Had two stop over in Germany so they wont let me board stating need German visa. Requested for rerouting from FRA to USA direct, but lufthansa did nothing to help other than make me stranded had to travel with totally different airliner. Horrible experience with them..."
Positiv: "Es erübrigt sich jeder Kommentar"
Positiv: "Verpflegung am Board war gut und Personal sehr freundlich gewesen. Sehr schnelle und kompetente Abwicklung beim Boarding."
Negativ: "Die Verspätung ist natürlich immer nicht gut, aber für uns war dies kein Problem gewesen. In 99 Prozent kann auch die Crew sehr wenig dafür."
Positiv: "Personal war okay aber Flug verspätet"
Negativ: "Essen war ein abgepacktes Salami Brot"
Negativ: "Too hot on plane but food was more ham expected and drinks were appreciated"
Positiv: "In the end I made the flight."
Negativ: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Positiv: "Very professional!"
Negativ: "The movie collection could be better."
Positiv: "Made up most of the time. Latrobe leaving due to queue."
Negativ: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Negativ: "schlechtes catering in business class. service ist absolut unpersönlich. hier stimmt preis Leistung überhaupt nicht"
Positiv: "The boarding procedure was fast and efficient. There was almost no waiting in line and the crew got the plane ready in minutes. Entertainment and food on the flight were both pretty good."
Negativ: "Seats were not too comfortable. For long flights like this one, they could really use a bit wider and softer seats."
Positiv: "Cabin crew hospitality and service were amazing and clean airplane"
Negativ: "Verspätung, relativ unruhiger Flug durch Turbulenzen"
Positiv: "Airplane was clean and comfortable for economy class."
Negativ: "Because I felt sick I would probably prefer to pay a little more and upgrade to a better seat if the option was available."
Positiv: "WiFi access, usb Port"
Positiv: "Der mit Abstand beste Pilot mit dem ich je geflogen bin. Crew auch sehr nett."
Because of the bubble agreement b/w India and Srilanka, I was not allowed to board the flight to Columbo. My experience about airport representatives was good. They were through in their job and saved my family from getting stuck in Columbo (as I would not be able to fly to Doha because of bubble agreement). So by their prompt attention, such a catastrophe was avoided. For this reason, even without flying with them, I would rate them 7/10.
Positiv: "The crew and the selection of movies"
Negativ: "The food"
Positiv: "Best Airline and services"
Negativ: "Best Airline and services"
Positiv: "I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice."
Negativ: "This leg was pretty much ok. Took an hour + to receive my baggage."
Positiv: "Crew was amazing"
Negativ: "Seat was very uncomfortable"
Positiv: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Negativ: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."
Positiv: "Boarding on time"
Negativ: "Better onboard service"
Positiv: "They loose my luggage"
Negativ: "They loose my luggage"
Positiv: "Boarding and landing"
Negativ: "Food should be made With less spice more blend."
Positiv: "Excellent flight apart from the delay!"
Negativ: "Leave on time!"
Positiv: "Had more room than on BA flight to London"
Negativ: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"
Positiv: "Short flight"
Negativ: "Coffee wasnt an option! The staff looked tired and bored."
Positiv: "Very friendly and attentive crew. Good entertainment options."
Negativ: "Business class seat is OK, not great - fine for 3.5 hour flight"
Positiv: "Plenty of leg room."
Positiv: "Enjoyed the tasty food."
Negativ: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Positiv: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Positiv: "All crews they are helpfull"
Negativ: "Food same going and coming times"
Positiv: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Negativ: "Seat was crazy small! Couldn't even cross my legs."
Negativ: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Positiv: "I have found Sri Lankan staff to be most friendly and accommodative."
Positiv: "Really good food the and crew on the plane was nice."
Negativ: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."
Negativ: "Die Crew stellte ihre Riesenkoffer in die Ablagen, so dass die Gäste weniger Platz hatten. Ein einjähriges Kind schrie den halben Flug. Boarding in Colombo eine Zumutung!"
Positiv: "Die Sitze in Reihe 1 haben mehr Beinfreiheit als die in Reihe 2 und 3"
Negativ: "etas schmutzige Maschine. Sehr enge Toiletten. 90 Minuten verspätet"
Positiv: "Flight was delayed for 2 hours"
Negativ: "Flight was delayed for 2 hours."
Negativ: "excpt food anything not good and baggage checker give trouble alot"
Positiv: "Staff.. food"
Negativ: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."
Negativ: "No headphones on flight from Columbo to Gan Island"
Negativ: "There were no blankets and my wife found it very cold"
Positiv: "Kayak services very good"
Negativ: "Kayak services very good"
Positiv: "Business class makes all the difference. Service excellent."
Negativ: "Gate area. Flight delay due to air traffic issues. Use of remote gate stand at Colombo."
Positiv: "They have great direct service, and moderately priced. And fantastic flight times."
Negativ: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."
Positiv: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Negativ: "ground staff was unable to provide information about the delay"
Positiv: "So good"
Negativ: "Everything ran smoothly"
Positiv: "Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber"
Negativ: "Food of course"
Negativ: "Quality of food has really gone down. Quite disappointing."
Positiv: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Negativ: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Positiv: "The food was good. The service was friendly. I enjoyed my flight"
Positiv: "Everything is perfect. ... excellent food"
Positiv: "It was on time, good collection of movies."
Negativ: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Positiv: "Perfect and impressed."
Negativ: "Slow load of luggage.."
Positiv: "Poor food service"
Positiv: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Negativ: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi at the bus from Plane."
Positiv: "Service and timely"
Negativ: "Nothing bad"
Positiv: "Modern Airbus 320-300, choice of chicken or veg in economy (4 or 5 choices in Business). Clean, shiny new airport. Feels a notch or two above Air India. Ceylon tea, of course."