Boarding and hosting ok - need to be clearer about which group is boarding when as was a bit of a free for all. Keeping passengers updated about the ATC delays was poor - which resulted in some passengers getting stressed/argumentative with the crew - and the lead flight crew getting a bit sassy over the tannoy
The plane very uncomfortable and was so busy! Crew was nice and friendly
The seating leg room was good! The flight was delayed by 1.5hrs. I pre ordered a meal on board, but was the last to receive my food. So poor on board service! Jet2 managed to leave my luggage behind at Manchester airport, I’m still waiting news of its whereabouts!
The flight was first class the experience on landing in Edinburgh was not Crammed into a bus and held on tarmac for 15 minutes followed by just under 1 hour to clear passport control Only one flight at that time Disappointing!!!
Left on time arrived early first class ground and air crew
Positiv: "Crew was attentive"
Negativ: "The seats are awfully tight and no padding The plane was delayed for almost 3 hours while we were on it because of some air conditioning issue"
Positiv: "Simple checking with baggage etc"
Negativ: "More leg room"
Negativ: "It was freezing on the plane everyone had hoods up and coats on."
Negativ: "Seats don't recline"
Positiv: "Crew were good, no issues. Flight was prompt and easy."
Negativ: "A few too many announcements and promotions for buying stuff on board."
Positiv: "That it's over"
Negativ: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."
Negativ: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."
Positiv: "Regular updates during flight. Food!"
Positiv: "Boarding well organised, cfrew friendly."
Negativ: "Announcements too frequent and very loud."
Positiv: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Negativ: "I canot think of any single fault at all."
Positiv: "Crew are always pleasant and know how to smile"
Negativ: "Air con started out super hot then went rather chilly!?"
Positiv: "Great boarding decent legroom"
Negativ: "Good all round - no entertainment but it’s short haul so expected"
Positiv: "This plane was alot older then other planes owned but the cabin was still new, legroom brill, clean cabin and excellent staff. We were kept fully informed of the extra safety procedures needed in regards to de-ice the plane before takeoff."
Negativ: "Would have rathered a new plane, and to land ontime but only 20 mins late."
Positiv: "Cheap and easy."
Negativ: "The announcements were a bit “organised tour” excitement which was odd. Also not allowed tablets during take off and landing which was a bit behind the ball compared to other carriers."
Negativ: "Could not check in online"
Positiv: "Late at the airport but they managed to get us all through and boarded on time"
Negativ: "Too many steps especially at Birmingham"
Positiv: "Crew was good, boarding was good. On time."
Negativ: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."
Positiv: "The crew were helpful and friendly"
Negativ: "Nothing to report. Very efficient"
Positiv: "Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again."
Negativ: "Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised."
Positiv: "Good flight (when we eventually got airborne. Friendly cabin crew"
Negativ: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Positiv: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Negativ: "No entertainment"
Negativ: "Timing and space"
Positiv: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Negativ: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Positiv: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Positiv: "Last minute booking from Alicante, amazing seat allocation and the flight arrived 35 minutes early."
Negativ: "Shame Leeds wasn’t ready for us, took far too long to access the terminal and queue at passport control was a joke. Landed feeling great, now I’m ticked off."
Positiv: "Another excellent flight on Jet2 , 35 minute delay but handled with such relaxed professionalism by the crew. Highley recommend *****"
Positiv: "excellent legroom"
Positiv: "On time."
Negativ: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Positiv: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."
Positiv: "- Boarding was quick and effortless - Customer service was excellent from both ground staff and in flight team - No niggly baggage rules - Fair prices for in flight meals and snacks A huge thank you to Jet2 for providing an excellent service at fair prices"
Positiv: "Short check in, good leg room in seats"
Negativ: "Overpriced food"
Positiv: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Positiv: "Everything, staff the whole package faultless, well done !!!"
Positiv: "First time iv used jet2 and I will again"
Negativ: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"
Positiv: "Everything ran smoothly"
Negativ: "The constant talking on the overhead trying to sell something (food, donations, duty free) and then the stewardess didn't make it to the back to hand over landing cards."
Positiv: "- Flight was on time, yet they pad the timetable to make it difficult to be late. - Aircraft was relatively clean considering this was its 4th flight of the day, and the fact it's 29 years old. - More laid back then EZY and FR as they allow a reasonable turnaround time."
Negativ: "- Seat assignments don't always make sense, we were split up even though there was an empty row behind us. - Shortly after takeoff passengers moved into the extra legroom seats without paying. - Constant attempt to sell things to you, scratch cards, overpriced drinks etc."
Positiv: "On one of the busiest weekends for flying it was perfect..... the plane the staff and the flight"
Negativ: "The food was expensive and not great"
Positiv: "Great service and food and smooth all the wsy"
Negativ: "BiokAggrevation beforehand trying to book guaranteed cabin baggage"
Positiv: "Convenient flights. Friendly staff. Excellent price."
Negativ: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Positiv: "Friendly, polite crew and clean aircraft both ways."
Negativ: "Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc."
Negativ: "Our flight out was delayed by a couple of hours and the return flight was delayed at least an hour. It was clear skies, no tusre why. Also, after having paid to check our bag, the bag didn't arrive at our destination because it was removed from the plane, along with 26 others. We didn't get it back for 5 days, just in time for our holiday to be over."
One of the flights Crew has moved my Handbags and changed its location without asking me or asking for my permission and i was sitting just underneath the Capine (seat 14 B) and after that has been pretending to be asked before and she did a seen out of it
We arrived almost an hour late. That was not good.
I carried the carry on bag on other Ryan Air flights, but they didn't allow and akaed for extra charges, that was ridiculous as my two kids were traveling alone and didn't have credit card to pay and Ryan Air does not accept cash. Will never fly Ryan Air again. Not worth it.
Flight delayed for almost three hours
Flight delay, to be on time!
the worst experience in my life
Cheap price ticket and understandable that they charge extra for everything including choosing seats but for 99.5% of all other airlines that default to assigning you a free seat if you don’t pay… they always seat you with you together if you’re a pair. Ryanair literally played musical chairs with everyone. Everyone was spending time moving around and asking if people were willing to switch so they could sit next to their friend. Wow way to make a point that you must pay or else.
Negativ: "Nachdem ich über Swoodoo gebucht habe, hat mich Ryanair nicht online einchecken lassen und ich musste 2 Stunden Früher am Flughafen sein1 es gab auch keine Information darüber und die Seite gibt auch keine Information! Das ist eine Frechheit und gibt es sonst bei keine anderen Airline! Ryanair versucht mit allem extra Geld zu machen. Wäre ich später am FLughafen gewesen hätten sie mich 55 Euro zahlen lassen."
Positiv: "crew war gut Sitz bequem Vorteil ist reservierung"
Positiv: "Crew excellent, especially as they dealt with delay due to earlier medical event"
Negativ: "Not really. Although pushback delayed, arrival was 10 minutes early"
Positiv: "Quick boarding."
Negativ: "The seats are just not comfortable in the slightest. There is no room. No where to put your legs."
Positiv: "Es war alles pünktlich und durchdacht."
Negativ: "Die Landung bei Hin- und Rückflug waren etwas hart."
Positiv: "Crew good."
Negativ: "It took a long time to board."
Positiv: "Der Flug war pünktlich, allerdings stand der (Flughafen-) Bus erst ca. 15 -20 Minuten nach der Landung bereit. Sonst alles ok."
Positiv: "...es ist halt ein Billigflieger. Da darf man die Erwartungen nicht zu hoch ansetzen."
Negativ: "Die unbequemsten Sitze die ich bisher kenne. Getränke an Board überteuert. Über 1 Stunde Verspätung beim Start und im Flugzeug gewartet."
Positiv: "Getting here safe"
Negativ: "Waiting to broad"
Positiv: "Flug war pünktlich und angenehm, ausser... Siehe unten..."
Negativ: "Die Stewardess, die unsere Reihe bedient hat, war sichtlich genervt und war sehr abweisend und unfreundlich. Ich denke, sie sollte sich einen anderen Job suchen."
Negativ: "Der Mitflug wurde uns auf Grund von Unwissenheit der Check In Dame über Einreisebestimmungen untersagt. Diverse Telefonate zu Momondo sowie Ryanair konnten uns in der Kürze Vorort nicht weiterhelfen!"
Positiv: "Crew nett Sitze zu eng und unbequem....gibt nicht mal ein Zeitungsnetz vor einem an der Sitzrückseite!!!"
Positiv: "Dir Crew hat einen soliden Job gemacht, wobei eine Flugbegleiterin es besonders gut verstanden hat auf die Passagiere trotz Sprachbarriere einzugehen."
Negativ: "- bessere Kommunikation des Gate Wechsels - besser Kommunikation, was für Gepäck hinzu gebucht wird bei der Buchung und dann weniger Stress am Flughafen - Passagieren das mitbringen und verzehren von ganzen Vodka-Flaschen untersagen (sie singen dann alle Ballermann-Lieder, die es gibt)"
Positiv: "Kompfort Sitzplätzen"
Positiv: "Dass der Flugzeug gelandet hat ohne abzustürzen"
Negativ: "Die Verspätung, den Weg zu Fuß (in Málaga) vom Flugzeug bis zum Terminal und den ewig langen Weg mit dem Bus in Frankfurt. Der Steward war auch absolut unfähig eine Situation zu lösen, in der eine Familie ihre (im Voraus gekauften) Plätze nicht bekommen konnte, weil eine andere Familie dort saß und die Plätze nicht frei lassen wollte. Am Ende haben die andere Passagiere die Situation gelöst. Mir gefällt auch icht, dass man für jede Kleinigkeit bezahlen muß. Ein anderer Storfaktor ist das ständige Verkaufen von Waren und die ewig lange Aussagen am Lautsprecher. Suma sumarum: Nie wieder mit Ryanair."
Negativ: "40min delayed flight"
Positiv: "Quick quiet and professional"
Negativ: "No point paying priority boarding.... people just swap seats if not allocated next to each other makes it all feel like a messy shambles.... once sat down flight was quick and pleasant.... never ate or drank anything on board as extortionate prices... so the money saved there went on tapas and wime"
Positiv: "Left on time got in early"
Negativ: "Nothing for the price"
Negativ: "Die Besatzung wirkte ziemlich genervt und war nicht besonders freundlich. Der Flug ging erst eine Stunde später"
Positiv: "Bad service and is getting worse.. I flew with nikki before and their service was ok . I sadly didn’t know that Ryanair bought otherwise i wouldn’t have booked.. Miserable miserable sevice from checking in till one boards..."
Negativ: "Every thing. Give the people a full decent package or charge them in a honorable way.. I end up paying but the service remains shxxxx."
Positiv: "Quick and on time"
Negativ: "Rubbish carry on policy and constant sales"
Positiv: "Es war alles toll bin sehr zufrieden"
Positiv: "alles ok"
Negativ: "Stood in a queue for ages. Got our bags checked and then told that flight in was delayed and once in passengers will deboard first and rhen we will board. No apologies offered. We left late and areived in Dublin late. The trays in front of our seats (all three in our row) were dirty with spilled teas etc and we were not able to use rhem. As for flight and crew and everything else it was ok and nothing special. We felt rushed and were told get a move on quickly."
Negativ: "Plätze waren gut,man hatte viel Beinfreiheit."
Positiv: "Flug war pünktlich"
Negativ: "Etwas wenig Platz, aber sonst nichts zu beanstanden"
Positiv: "Der Flug hatte 1,5 Stunden Verspätung. Zweckmäßig, aber wenig Komfort. Das Netz am Vordersitz und damit auch eine Brechtüte haben gefehlt. Der Klapptisch war nicht gereinigt. Sicher ein günstiger Flug, aber solche Kleinigkeiten sollten nicht fehlen."
Positiv: "Preis ok"
Negativ: "Flugzeit war nicht sauber, Boarding 45 min verspätet, danach weitere Verzögerungen bei Maschinenstart und langes Warten auf Flugfreigabe, weitere Verzögerungen nach der Landung,"
Positiv: "Günstiger Flug"
Negativ: "Flug war leider 20 min zu spät"
Positiv: "Sauberes Flugzeug, freundliche Kapitänsansagen"
Negativ: "Flugpersonal leicht unfreundlich, 1,5 Stunden Verspätung"
Positiv: "Staff were very friendly and very patient with difficult passengers!"
Negativ: "Plane felt cramps, but it was a low price so to be expected."
Positiv: "Keeps to schedule. A high performing low cost airline."
Negativ: "Cost of the food and drinks but I’ll still fly with Ryanair again."
Negativ: "Nach dem wir mit über einer Stunde Verspätung gestartet sind, wurde es (auch schon während der Wartezeit im Flieger) extrem kalt. Es habe fast alle dicke Pullis oder Jacken angezogen. Nach der Landung wurden dann nur eine keine Menge Koffer ausgegeben und wir mussten mit allen anderen über 1 Stunde auf unsere Koffer warten. Eine Auskunft konnte nicht gegeben werden und telefonisch erreicht haben wir auch niemanden."
Positiv: "I got to my destination"
Negativ: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Negativ: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Positiv: "Flugpersonal warsehr aufmerksam und fürsorglich. Der pilot ist sehr schön geflogen und hat eine klasse Landung hingelegt :D"
Negativ: "Essen war sehr teuer und die Klimaanlage war viiiel zu leicht es war kaum auszuhalten :/"