Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "Austrian... einfach sehr pünktlich!"
Positiv: "Good amount of leg space"
Negativ: "Leider nicht pünktlich"
Positiv: "entrance with classical music! staff was friendly. probably in top 5 flights"
Positiv: "The plane was comparatively clean"
Negativ: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Positiv: "Nice flight attendants,"
Positiv: "crew was great ,seats was better than good"
Positiv: "Perfect timing between flights."
Negativ: "A small sandwich would have been nice:)"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "Verspätung war unschön."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "Flight time was quite good"
Negativ: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Positiv: "New dream-liner from Wew to ORD"
Negativ: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Positiv: "Comfortable seat."
Negativ: "Quality of red wine"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Negativ: "One hour late for take off..."
Positiv: "Nothing. See below."
Negativ: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Positiv: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Negativ: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Positiv: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Positiv: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Negativ: "I really can’t think of anything I didn’t like!"
Negativ: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Negativ: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Positiv: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Negativ: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Positiv: "Staff were always courteous."
Positiv: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Negativ: "This was a great flying experience."
Negativ: "Es Gab salzige und süsse Snacks und ein getränk"
Positiv: "Price Staff"
Negativ: "More food choices (vegetarian)"
Negativ: "Verspätung um 3,20Std,,,"
Positiv: "Ich habe winter schnellsten Flug. Dankeschön"
Positiv: "The crew was indeed amazing. First the first time of my life I was wishing for a couple more hours on the plan (premium ticket)"
Negativ: "All in all everything was fine"
Positiv: "crew was polict"
Negativ: "4 hour delay. First class boarded first - good. Then it is a free-for-all for everyone to load all at once. Norwegian needs to implement "Boarding groups" for loading the aircraft to have a smoother process."
Negativ: "Plane switched at last minute, 6 hour delay"
Negativ: "Tickets showed checked in luggage only on one way not when flying back. Felt like I was tricked into buying these tickets."
Positiv: "Very efficient"
Positiv: "The new plane and the entertainment system are great. Especially liked being able to order drinks and pay for them from the entertainment system"
Negativ: "The seats like most airlines are uncomfortable and the leg room is bad."
Positiv: "I think the pilots did an amazing job with getting us home safely. Both take-off and landing were perfect."
Negativ: "The food was ABSOLUTELY HORRIBLE. Please improve the food."
Negativ: "Good was terrible and not included with ticket unless you pay for it. Seat barely reclines. Outdated planes"
Positiv: "We didn’t get to Paris because our first two flights were delayed and our third connecting flights left 30 minutes early. I’m beyond disappointed with the services provided. We tried to book an additional flight to make our trip and that flight was cancelled as well. We are beyond upset of moneylost"
Negativ: "Help your customers when they are stranded!!!!"
Positiv: "Crew friendly and attentive. Seats in Premium really good."
Negativ: "They made everyone vacant the gate area and stand for at least 45 minutes prior to boarding. Flight was rescheduled to leave 1 hour and 05 minutes later than advertised then was approximately 25 minutes later than that leaving. This was my first time flying with this airline and l will have second t"
Negativ: "Seat space, boarding process, cost of food"
Positiv: "Flight attendants were friendly and had good appearance."
Negativ: "Food was terrible. Seats were uncomfortable"
Negativ: "25 Minuten Verspätung..."
Negativ: "Flug war 2,5h zu spät, daraufhin habe ich an Weihnachten 2 Züge verpasst und war erst spät nachts bei meiner Familie"
Positiv: "Der Flug war einwandfrei ohne größere Verzögerung."
Negativ: "Berlin Schönefeld Flughafen ist ziemlich in die Jahre gekommen"
Positiv: "Ich habe eigentlich keine Ansprüche für so einen kurzen Flug und somit alles okay, bequeme Sitze!"
Negativ: "Nichts spezielles zu bemängeln. War alles in Ordnung"
Positiv: "Sehr bequemes Flugzeug (Dreamliner) mit moderner Unterhaltungsanlage. Gute Auswahl an filmen."
Negativ: "Zu wenig gratis Wasser wurde verteilt. Mahlzeiten überteuert aber dafür das Ticket günstig"
Positiv: "Courteous staff"
Negativ: "Flight delayed"
Negativ: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Negativ: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Positiv: "Alles reibungslos abgelaufen von Anfang bis Ende wie man sich es vorstellt"
Positiv: "nichts besonderes Gratis Internet (langsam)"
Negativ: "Die Gepäckregelung. Wir hatten 6 x 20 kg, aber jeder Koffer musste unter 20 kg sein. D.h. wir durften nicht 6 Stück mit insgesamt 120 kg mitnehmen. Das ist sehr lästig, so umzupacken."
Positiv: "Hätte man nicht noch ein Gepäckstück im bereits fertig belandenen Flugzeug wieder rausfischen müssen, wäre alles bestens gewesen. Einchecken, Gepäckaufgabe schnell und problemlos in Oslo am Automaten, rechtzeitiges Boarding, Service wie bei einer Low-Cost-Airline zu erwarten. Sitzabstände gut."
Positiv: "Elegantes Boarding wie immer. Personal sehr zuvorkommend"
Negativ: "Leider verspätet, wifi ging nicht und wir landeten am internationalen Terminal. Unnötig."
Positiv: "Flug war pünktlich, Boden- und Kabinenpersonal vorbildlich"
Negativ: "Fast Track funktionierte erst nicht, aber Personal war freundlich und ich musste nicht mit 200 Urlaubern durch den Scanner"
Positiv: "Novarel hotel is excellent! Would stay at any of there properties!"
Negativ: "3 hour delayed flight. Food was medicorceNo"
Positiv: "Service zero I would not take this airline ever again even for free"
Positiv: "I like everything"
Negativ: "They no internet shade. Problem with my phone they have to fixed-it"
Positiv: "On time departure and arrival. Friendly staff."
Negativ: "Even water is for sale, but to be expected for a budget airline."
Positiv: "Nothing because they are cheap"
Negativ: "They charge you for every little thing you can think of. Very cheap company they don’t even give you water on the plane!"
Positiv: "Easy check in, friendly staff"
Negativ: "Terrible music before take off and after landing"
Negativ: "Norwegian did not offer information about which terminal the flight was departing from."
Positiv: "There was a medical situation on board. The crew kept us informed as to why we were delayed and updated us on the situation and when we would be leaving. A dispute between two passengers was solved by the steward wisely moving one of the parties involved."
Negativ: "Water should be available free of charge on all flights longer than two hours."
Positiv: "Got home an hour early"
Positiv: "Arrived safely"
Negativ: "Late departure / arrived late - not weather- not mechanical Tiny seats No water- must pay for water"
Positiv: "Staff was pleasantly helpful and friendly."
Negativ: "Window seat was uncomfortable, and plane was hot,as if the a/c was turned off."
Positiv: "There were TVs"
Negativ: "The process to check in in nyc was unbelievably disorganized, inefficient, and superfluous. The planes were consistently late. thw staff was rude."
Positiv: "Crew onboard very nice Comfort in the plane better than expected"
Negativ: "First flight was late. Difficult to have information on what to do. It was either try to go and get your correspondence or wait for the next day, no alternative. Crew at the airport (NCE) were really not knowledgeable, they didn’t know if hotel was covered in case of a missed correspondence, they didn’t know if the next gate would be close by or if it was needed to go back to security..."
Positiv: "Clean airplane, reasonable entertainment."
Negativ: "The flight got delayed by almost 4 hours. The boarding was also poorly organized."
Positiv: "I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline"
Negativ: "Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before."
Positiv: "They ran out of food on a 8hour international flight. They didn’t even accommodate with giving complimentary snacks."
Negativ: "The E’NTERTAINMENT was poor. The airline sold out of everything. This sucked"
Positiv: "This flight was very inexpensive. I did not get food service and the entertainment was limited because I chose the least expensive fareI really got my moneys worth: The plane was new and comfortable the crew was respectful and helpful, snacks and beverages were available for a reasonable price"
Positiv: "super bildschirme!"
Positiv: "Great Internet Connection, fast Boarding."
Negativ: "Stop serving Nescafé please!"
Negativ: "In spite of request for Vegetarian food, there was no food available. While checking in, I did ask the officer about the food & was told YES. The same issue occurred on Return. I request for some refund a's a Compensation & it should be Debited to the contractor for food as a Penalty."