The positive: The middle seat was open. Not so positive: I requested a window seat, which I had, but there was no window in my particular row. That was a disappointment that I couldn’t see outside the plane (I.e., NYC skyline)
This was a very rocky flight made me feel that the person that was flying the plane was learning on the job
The flight left a little late, so I had a little anxiety when we landed, but it all worked out fine.
Positiv: "The flight didn't last long"
Negativ: "There was a lot of turbulence so the flight was a bit bumpy."
Positiv: "Quick flight"
Positiv: "Unlike other AA planes, the plane that flew this particular route was at least updated with seat-back screens."
Negativ: "Unfriendly service. A sandwich wrapped in plastic wrap is an absolutely horrible excuse for first class meal service."
Positiv: "Great crew, clean plane."
Negativ: "Bring back beverage service when you can!"
Positiv: "On time flight"
Negativ: "One of the crew at the airplane was really rude was a Male. He needs be more sensitive with special needs passengers."
Positiv: "The flight was on time, the turbulence was minimal. Overall a smooth flight, and the attention of the flight attendants was great. We arrived about 25 minutes earlier than what we had to, which was great."
Negativ: "Having a variety of food options would be nice."
Negativ: "The seats are HORRIBLE on this plane! It was like sitting on a concrete block for 2 hours!"
Negativ: "We had 3:10h delayed..."
Negativ: "The seats are very uncomfortable"
Negativ: "kleines Frühstück für umsonst"
Positiv: "The crew were nice, glad I paid for the extra legroom."
Negativ: "The food was only so-so, but it’s only a short flight so you can’t expect too much."
Positiv: "Missed by connection"
Negativ: "Make layovers longer"
Positiv: "I loved everything"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Service, food and the cleanliness. Also the help we got in transfer, from one flight to the other."
Negativ: "Nothing really much!"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Negativ: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Positiv: "The airline did a great job, it was the neighboring passengers that made it horrible."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Hated everything from Boston to Miami."
Negativ: "The flight between Boston and Miami was so Disrespectful and noises from the Latinos kids without any good supervisions of the family of handling. Even Latinos blasting the videogames and movies on high volumes."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "Overall, the flight wasn’t pretty good. Not terrible, not excellent."
Negativ: "The seats are incredibly uncomfortable. Even paying for extra legroom did not make up for the lack of comfort."
Positiv: "The have the lotus cookies which is my favorite ."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Negativ: "longer hours due to the 2 stops"
Positiv: "Timely, good service."
Negativ: "Would have helped to know that IB4158 was also AA44."
Positiv: "Left early and landed 20 minutes ahead of schedule. Only bad news was the gate which was on the tarmac and about a mile from the terminal. We needed the extra twenty minutes to reach the terminal on foot. We needed a shut!le!"
Negativ: "See above"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Negativ: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Negativ: "The gate was not suitable for so many people . It was very cold in the airplane"
Negativ: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Positiv: "Flight attendants were attentive and pleasant"
Negativ: "No IFE, bug not a big deal I had my own."
Positiv: "Voo pontual, atendimento da tripulação, serviço de bordo, qualidade da aeronave."
Negativ: "no complaints"
Positiv: "I was not seated with my husband when we were given our tickets and they were gracious enough to give us exit row seats by each other."
Negativ: "As we were boarding the plane they told us that we needed to check our bags. No other explanation was given. I brought a carry on so that I didn’t have to check my bag. I thought maybe it was because there wasn’t enough overhead space, but as we got on the plane the overhead bins were very large and extra space was left as they began to close up the bins for take off. It was extremely annoying and I felt I was given no choice."
Negativ: "Deben explicar con claridad las políticas de equipaje en vuelos operados por American Airlines."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
We had a very early flight. No one was at the check in desk until 1 1/2 hrs before the flight Only one person, very slow, making tsa line long when we got to it and pushed getting to gate.
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Perfectly run flight. Great entertainment. Too bad there is no complementary food on any domestic flights
They simply did a great job. Covid makes it more complicated but they rose to the occasion. Maybe too many announcements
no booze being served in cattle class; there is no valid reason for this, just lazy flight attendant's union. only in biz class!
Positiv: "I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Cramped seats. No IFE. Chaotic boarding. Luggage missed flight."
Negativ: "Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding."
Positiv: "Everything was perfect! The crew always ready to serve us!"
Negativ: "Perhaps, update media features! A small corner for children to keep them "busy"."
Positiv: "Everything was great. From food to entertainment was great."
Negativ: "I didn't like the food at all, and couldn't complete it."
Positiv: "Guter Service"
Positiv: "Nice seats fast boarding"
Negativ: "Snack can be more richer"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Very little. The staff is polite but they have no information and really are not empowered they solve any problems"
Negativ: "The flight was delayed over an hour taking off due to final checks and luggage. In sprite of the pilot announcing smooth sky’s we had terbulence and seatbelts on for 60% of the flight. And when we arrived the luggage of at least 15 passengers, including mine, did not arrive. After waiting 45 minutes at the carousel for the luggage and another 35 at the priority desk I was informed that the luggage was not coming on the next flight but the next day. They apparently had run out of overnight bags so I had to buy a toothbrush and a t-shirt at the airport to sleep in. Now normally I would pack a carry on with the basic essentials for such a situation but this was a direct fight with 3 follow flights to the same destination..... I have no idea who votes for Air Canada or how many votes it takes to win the awards they keep claiming but there is something wrong..."
Positiv: "only The crew inside the airplane and the airoplane"
Negativ: "Every one in Lufthansa are so rude expect the crew"
Negativ: "No food options they were out of food. Crew never helped a bit when I asked for water. Landing was very scary. Delayed for nonsense reason and missed the next flight. Rebooking next flight after 10 hours they didn’t even provide any comfort other than 10 euro vauchar."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "Flight was delayed by almost 3hours and I missed my connecting flight in Toronto and had to wait another 3 hours. Air Canada did not seemed to care about my difficulties at all."
Positiv: "The crew on the flights was great over all but everyone else that we encountered seemed confused, rude, and/or uninterested in helping anyone."
Negativ: "Multiple times on the trip we were told one thing only to be told the complete opposite by someone else a short time later. No two teams seemed to have any clue what the other was doing and there seemed to be no overarching strategy or systems in place company wide. We have flown with a baby many times on my airlines and this time was by far the worst- they do not seem like a family friendly airline at all."
Positiv: "Great service wide enough seats. great company overall"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Nice trip. Pleasant and comfortable. Nice staff on boar. The food was nice."
Negativ: "The delay before take off, as almost usual."
Positiv: "I had wheel chair service for transit"
Negativ: "Layover time was not enough. I got 1 hour or so for transit. Ridiculous short"
Negativ: "There was one announcement about preboarding and none after that -- only one announcement about delay of 20 minutes but we were more than an Hour late boarding. That was 1st impression. Then, when we got on the plane, it was very old so made me worry about safety."
Positiv: "Plane was quiet enough to sleep"
Negativ: "A couple people left their window blinds open so the midnight sun kept the cabin brighter than necessary"
Positiv: "In flight movies were clutch"
Positiv: "Was offered a hotel for the night after missing my second connection of the trip due to airport construction delays at Pearson International. Some of the staff members were kinder than others."
Negativ: "Following first delay and missed connection, I was re-ticketed on a later flight by the Air Canada customer service desk. It wasn't until I looked at the flight schedule online that I realized there was an earlier available flight. I scrambled to the gate and the attendant was very patient and helpful, she promptly checked me in."
Positiv: "On time flight . Flight attendants are polite"
Negativ: "I reached delhi a day late and missed an important event. See ablove"
Positiv: "I liked the organized boarding process."
Negativ: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Positiv: "The flight attendant helped me find my gate which wad nice seeing I didn't have a long layover."
Negativ: "There was no entertainment, flight was delayed, in the back row so couldn't recline seat, sat right next to bathroom, and the only attendant was busy all it took a long time to get her attention."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "Delay flights. Trouble connection. Lost baggages! Worst flights!"
Negativ: "There were too many things to mention, but I must say the customer service is not a strong point neither is a customer first mindset. The airlines apparent made several changes between my trip and I was threaten with additional bag fees when my ticket was very clear for two carry-ons and to checked bags, which also confirmed when I confirmed my seat request. After I was required to check my bags, I realized my earbuds were in the bag and the flight attendant did not give me a pair and actually told me I could purchase a pair...REALLY!I just did a 15 hour flight from Dubai, you were delayed by 2 hours on my last connecting flight and you can't comp a pair of .25 cent earbuds."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Efficiency, comfort"
Positiv: "Flight was on time."
Negativ: "Six years ago we flew Air Canada from Athens to LAX with no seat back screens. We thought they were in the process of updating. Here we are six years later and still no seat back screens on an 11 hour flight. What are they thinking? Food and service were also very mediocre. Will not fly Air Canada again."
Positiv: "We boarded the flight on time but of course we were still 30 minutes delayed taking off"
Negativ: "The seats were tight. There was no entertainment system. They ran out of iPods before they got out of the premium seat area. Because of light turbulence the drink service was interrupted and never repeated in a seven hour flight."
Positiv: "Awesome entertainment and tech interface at the seats!"
Positiv: "The seats were better than the rogue airline. I can't review the food because I didn't have any."
Negativ: "Flight was majorly delayed."
Negativ: "Flight was delayed"
Positiv: "Different announcements for boarding occurred almost simultaneously, making it hard to understand what was being said."
Negativ: "They refuse to let me and my friends catch a flight....and they didnt even let us on standby...we had to get a rental car to drive back to nyc...the worst service ever....it just wasnt right to leave us stranded"
Positiv: "My passport was stolen in the airport and aircanada was very good to me."
Negativ: "I loved everything"
Positiv: "crew were great as always"
Negativ: "Check in was incredibly slow and staff seemed grumpy. People stood checking in for ages. Sometimes it seems that additional security needed has just enabled airlines to slow everything somehow by cutting costs."