DoubleTree by Hilton Hotel London - Docklands Riverside

Gefallen hat mir die gute Lage, das Zimmer mit Ausblick

Nicht so gefallen hat mir die unpersönliche Atmosphäre im Lobbybereich und die Unpersönlichkeit des Empfangpersonals.

Freundliche Mitarbeiter, preiswerte Zimmer

Etwas schwer zu erreichen, besonders wenn der letzte Shuttle Bus bereits weg ist.

Die Lage

Die Wege vom Zimmer zum Empfang sind zu lang. Man schleppt nur noch mit Gepäck und muss zu viele Türe öffnen

I liked where it was located.

Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from

Worst hotel experience :(

None

There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.

Reception team are very helpful specially the Filipino lady and Sri Lankan gentelman.

I had to carry my luggage from my Taxi till reception counter while 2 bell boys were standing in the lobby and never offer assistance till i asked for it.

Thye staff were very helpful and courteous. The hotel is well placed for exploring the rehabilitation work done to the old London docks, particularly the Russia Dock which is now a delightful woodland linear park. The views from our room balcony were staright out over the Thames - really interesting.

The rooms are so small that a bar fridge is available on request, not as a standard item of fitout. We discovered this when checking out. The room size is much smaller than what is expected from a Hilton hotel.