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6,8
Negativ: There were not enough staff members even though it was a holiday weekend where rental activity would be higher. I still have not recevied a receipt for the final charges of my rental 2 weeks later after making multiple requests. The charge was higher than agreed in the contract and I do not know why since I do not have a receipt.
Bewertung von
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4,0
Negativ: I was charged 40% more than the agreed price and discovered this only when checking my bank statement.
Bewertung von
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6,0
Positiv: Location in city centre
Negativ: Waiting time and cleanliness of the car
Bewertung von
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2,0
Negativ: I am sure my trip would have been great if the rental agency had been opened at the time of my rental. I was not able to get a car. The location was closed and the customer service number was not picking up.
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2,0
Negativ: The car I reserved was not available
Bewertung von
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8,0
Positiv: Clean, new car and helpful staff in Paris. Very inexpensive.
Negativ: I reserved a standard and was given a minivan, which is substantially harder to manage on tiny French alleys and streets. On returning the car the passcode for the garage did not work, there were no attendants at the lot, and the only remaining spaces were so small I needed to exit through the back.
Bewertung von
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2,0
Incorrectly charged for an extra day
Positiv: Service was friendly
Negativ: I was incorrectly charged for an extra day and I have no idea how to dispute the charges.
Bewertung von
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10,0
Positiv: manager and staff was very helpful.
Negativ: directions to get to counter were not very helpful. once i got to gare du nord, the train station information desk also didn't provide accurate directions to the counter.
Bewertung von
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7,6
I needed to be told of the unique drop off location
Positiv: I needed to be told of the unique drop off location. Because of the unique nature of the Geneva airport, the car needed to be dropped off on the French side it was not made to be crystal clear and for that I almost lost my flight
Negativ: Nice car
Bewertung von
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9,6
Negativ: The specific car rental place was under construction, and was very difficult to enter on foot. This was unfortunate, but not a dealbreaker.
Bewertung von
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2,0
Positiv: Don’t know.
Bewertung von
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4,4
Office closed, No Car, Hidden fees, Responsible for tiny scratches
Negativ: Reservation was for 12pm on a Saturday even though the rental location closed at 12pm and then does not open until Monday morning. The location was not at the train station but rather a block away. We had to walk with all our bags. Nonetheless we got there at 12 and the location was already closed for the weekend. It took us nearly 30 minutes on our cell phones to find a live person in France to talk to at Enterprise. While the reservation was made on Kayak
Bewertung von
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10,0
Positiv: manager and staff was very helpful.
Negativ: directions to get to counter were not very helpful. once i got to gare du nord, the train station information desk also didn't provide accurate directions to the counter.
Bewertung von
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9,6
Negativ: The specific car rental place was under construction, and was very difficult to enter on foot. This was unfortunate, but not a dealbreaker.
Bewertung von
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6,8
Negativ: There were not enough staff members even though it was a holiday weekend where rental activity would be higher. I still have not recevied a receipt for the final charges of my rental 2 weeks later after making multiple requests. The charge was higher than agreed in the contract and I do not know why since I do not have a receipt.
Bewertung von
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8,0
Positiv: Clean, new car and helpful staff in Paris. Very inexpensive.
Negativ: I reserved a standard and was given a minivan, which is substantially harder to manage on tiny French alleys and streets. On returning the car the passcode for the garage did not work, there were no attendants at the lot, and the only remaining spaces were so small I needed to exit through the back.
Bewertung von
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7,6
I needed to be told of the unique drop off location
Positiv: I needed to be told of the unique drop off location. Because of the unique nature of the Geneva airport, the car needed to be dropped off on the French side it was not made to be crystal clear and for that I almost lost my flight
Negativ: Nice car
Bewertung von
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4,0
Negativ: I was charged 40% more than the agreed price and discovered this only when checking my bank statement.
Bewertung von
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6,0
Positiv: Location in city centre
Negativ: Waiting time and cleanliness of the car
Bewertung von
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2,0
Negativ: I am sure my trip would have been great if the rental agency had been opened at the time of my rental. I was not able to get a car. The location was closed and the customer service number was not picking up.
Bewertung von
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2,0
Negativ: The car I reserved was not available
Bewertung von
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2,0
Incorrectly charged for an extra day
Positiv: Service was friendly
Negativ: I was incorrectly charged for an extra day and I have no idea how to dispute the charges.
Bewertung von
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2,0
Positiv: Don’t know.
Bewertung von
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4,4
Office closed, No Car, Hidden fees, Responsible for tiny scratches
Negativ: Reservation was for 12pm on a Saturday even though the rental location closed at 12pm and then does not open until Monday morning. The location was not at the train station but rather a block away. We had to walk with all our bags. Nonetheless we got there at 12 and the location was already closed for the weekend. It took us nearly 30 minutes on our cell phones to find a live person in France to talk to at Enterprise. While the reservation was made on Kayak
Bewertung von
