Berjaya Beau Vallon Bay Resort & Casino

Amazingly beautiful beach location and nice deep pool. A separate kidding pool is provided. Nice pool towels. Bus stop and two small grocery stores are located right off the property. Rooms were very clean.

I live in Germany and I’m quite used to the different customer service approach here than from America, but for a nation whose economy is dependent on tourism, I really did expect a bit more customer service oriented approach from the staff. As individuals they were nice, once engaged, but we felt like we were intruding on their work day at the resort. We had issues every day, while each one was relatively minor, and let’s face it, stuff happens, the issues stacked up during our stay. We were early for the 1400 check in, not a problem as that was on us and we were told to return at 1330. We grabbed some lunch and returned at 1400 only to wait another 20 minutes. Then the AC did not work in our room and after waiting for an hour for it to “kick in” we had to go to the front desk. They did send a repairman by quickly and the issue was resolved. But it took hours for our room to become comfortable. We had to ask for our laundry back twice (after waiting for 24 hours) before we got it back and some clothes were mixed up. One day housekeeping didn’t leave any towels at all and we had to ask for towels twice before any were delivered. At dinner I politely mentioned to the server that we had been waiting for over 30 minutes for our food he shook his head “no.” We were one of two tables in that dining area. Then I watched the staff discuss our ticket, which had obviously been overlooked. Finally another waitress came over and said that our food world be ready in a few minutes. Then they served fish to my friend that is allergic after assuring her that the menu swap was not a problem. The least they could have done was bring some bread out. Then one of the starters was served and billed as a main portion. The “mattresses” were nothing more than box springs and not comfortable at all. On top of that, the pool closes at 1900. So much for an evening swim. Forget about getting a lounge chair during the day as people camp out, leaving their belongings but not being anywhere in the vicinity. They really need more chairs, loungers and umbrellas. This is a resort for goodness sakes.