Albus Hotel Amsterdam City Centre

Most of the Staff were nice and cooperative, The Triple room was in good size by european standards. the location was good approx. 7 mins to Dam square. plenty of resturants and cafes in the surrounding area.

In the first day , we were given a triple room in the basement and this room was terrible by any standard, no air conditioning and no good airing and the most disturbing thing is that you will hear each and every word from your neighbors since there were no sound proof in the rooms, we asked for another room and it was better but the sound proof problem continued, which made us uncomfortable , you would even hear your neighbors when they close or open the doors and you’d think they are knocking your door, it was that bad. Another thing is one of the staff was really rude when I asked for changing the room she treated me really badly and when I came to the reception to continue discussing something that I discussed with her in the phone she was talking very angrily and she said it is strange of me to discuss with her something we agreed upon! What kind of customer service is that?? But I had her apologize to me for her disgraceful behavior. And told here not use such words with customers again. The hotel was undergone a changing from a 3 stars hotel to a 4 stars hotel, and they were too busy and it was very missy and disturbing, I think some staff didn’t realize yet that they are in a four stars hotel and they need to be up to standards in term of customer services and general attitude. I will never even think of recommending or staying at this hotel again. I have stayed in a lot of 3 and 4 stars hotels in Amsterdam and it was good hotels.