Positiv: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Negativ: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Positiv: "Crew was great"
Negativ: "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
Positiv: "On time, clean aircraft"
Negativ: "Too cold in the aircraft !! So so cold"
Positiv: "Checkin process very smooth"
Negativ: "Boarding process, and gate assigned is quite far .."
Positiv: "Despite a short delay fo boarding, everything's just great!"
Negativ: "a short delay on boarding"
Positiv: "Amazing in business class"
Positiv: "It was a direct flight. The greeting crew member at boarding was nice."
Negativ: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."
Positiv: "Staff very accomadating throughout the flight"
Negativ: "Cabin temperature was very cold"
Positiv: "The level of care given I required wheelchair assistance to the aircraft."
Negativ: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Positiv: "Check in at Perth Airport extremely helpful. Husband has health problems. They offered priority boarding and luggage. Priority was not a priority at all at Denpasar."
Negativ: "The plane was very squished up, seating, no leg room and difficult with one aisle to get past other passengers and staff. Toilet very small.."
Positiv: "The female air crews. Indonesian female air stewardess are simply beautiful and shapely!"
Negativ: "My entertainment set’s headphone plug doesn’t work at all. So I’m watching movie with no sound throughout the whole flight."
Positiv: "Although not asked, I was reseated to a front row seat, which has more space."
Negativ: "Delay of 30 minutes without any explanation. Contrary to other times, the food was tasteless."
Positiv: "Very friendly staff, excellent service, good food and clean facilities, smooth flight and great landing. On-time departure and arrival. Really a great experience!"
Negativ: "Nothing to dislike."
Positiv: "Probably the best food I’ve had on a business class flight."
Negativ: "Entertainment just OK. Garuda lounge in Bali dire"
Negativ: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
Negativ: "I purchased 3 legs of a trip on-line and tried daily for 50+ days to make a seat reservation. Occasionally, a screen would appear that stated a fee would be charged. I had no problem with that and was prepared with my credit card to make payment only to be told "oops there was an error" and the transaction could not be completed. I called the Garuda contact number in the U.S. twice and was told there was nothing that could be done from the US and I would have to take care of it when I arrived in Bangkok. I probably will never fly Garuda again so it really will not be a problem."
Positiv: "Boarding crew was great and general business class seating"
Negativ: "Flight attendant. Rushed to ask my food during pilot speach. I could not hear both and she gave a very fake appearance smile."
Negativ: "Jakarta Terminal 3 directions are not properly set up. Confusing"
Positiv: "All excellent, including service and food."
Negativ: "Boarding time is not punctual."
Positiv: "Great experience, friendly staff, great food. (I travelled business class)."
Negativ: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Positiv: "I loved the food and the headrest bit."
Negativ: "nothing really!"
Positiv: "new plane list of movies"
Negativ: "food quality is not good to and fro flights"
Positiv: "Freundliches Personal, pünktliches Boarding und sogar Verpflegung beim kurzen Flug!"
Negativ: "Flugzeug hat 3 Ehrenrunden über dem Meer gedreht bis es Bali anflog."
Positiv: "Planes are confortables"
Negativ: "Always late ? 3 flights this week with Garuda all 3 be delays. How they get away with this.."
Negativ: "Boarding staff don’t have a clue. They are there for the airline not to help the traveler. Problem is they are the only carrier in the area. That being said.... they are better than Lion Air but that is not saying much. No real choice...."
Negativ: "Garuda couldn't check my bags all the way to LA. Had to go through customs twice! What a pain!"
Positiv: "The crew was very friendly. The airplane was on-time, clean and comfortable. The food was delicious. There was no in-flight entertainment, but that's ok. The flight was short."
Negativ: "There was no in-flight entertainment, but like I said it was ok since it was a short flight."
Positiv: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Negativ: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."
Negativ: "Waited for over an hour for the last bags to be loaded to the baggage carousel at LAX, only to find out that a CZ employee standing two feet away from me had a sheet of paper with the owner names of four pieces of luggage known to be "stuck" in China. Bah humbug!"
Positiv: "Good service, clean plane, friendly staff"
Negativ: "Very small amount of food, no refill on drinks!"
Positiv: "Good food, modern plane, professional staff. Punctual"
Negativ: "Flight was delayed by more than one hour."
Positiv: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Negativ: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Positiv: "Crew always courteous"
Negativ: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Positiv: "I met with a best friend whom I didn't meet for a decades, and he was I the same GA flight but not a member of GFF. Lounge Team give me a courtesy access so we can have a quite discussion in GA Lounge"
Positiv: "Poor selection an d or updated often enough!"
Positiv: "One thing that i love about garuda indonesia is their service"
Negativ: "The entertainment system need more variation"
Positiv: "Food, flight, service, entertainment, free checked bag"
Positiv: "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
Positiv: "Orderly, on time, efficient boarding"
Negativ: "The meal"
Positiv: "Nice to have food and good entertainment on an affordable flight"
Positiv: "Das Hard-Produkt ist schon sehr gut (obschon von Etihad übertroffen) - aber das Soft-Produkt - der Service an Bord - ist nicht von dieser Welt! Einfach perfekt ausgebildete Crew, welche es noch liebt, diesen Job auszuführen und nicht jammert, wie viele anderen... TOP!"
Positiv: "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
Positiv: "The ground staff, the inflight staff were great with outstanding service and care for passengers."
Negativ: "There is nothing I find not liking."