Finde günstige Flüge von Wien nach Kongo (Demokratische Republik)

Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"

Negativ: "Thank you"

Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."

Positiv: "Nette Crew, gutes Essen"

Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."

Positiv: "Sehr gut"
Negativ: "Alles ok"

Negativ: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"

Negativ: "The best Airlines All things werde perfekt."

Negativ: "Nothings."

Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."

Positiv: "Hatte einen Comfort Sitz und konnte zum ersten Mal meine Beine im Flieger gut unterbringen."
Negativ: "Leider kein Veganes Essen"

Positiv: "-Flight staff -Flight entertainment"
Negativ: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"

Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"

Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"

Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"

Positiv: "Leider war mein fernsehrbildschirm beschädigt"

Positiv: "Flugpersonal hilfsbereit, Essen gut!"
Negativ: "ENGE SITZE, Unterhaltungs-Angebot an meinem Sitz relativ instabil (stürzte zweimal ab), außerdem keine Fluginfos zu sehen, da Bildschirm zu schmal... Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten. Boarding könnte schneller gehen, wenn man die Sitzreihen aufteilen würde nach Reihen."

Positiv: "Crew were so patient"
Negativ: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"

Positiv: "Crew was very kind"
Negativ: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"

Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."

Positiv: "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
Negativ: "In Istanbul the line for boarding was badly mismanaged, something unusual for them."

Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."

Negativ: "Leider war kein mobiler Boarding Pass möglich."

Positiv: "Das Flugpersonal war wie immer sehr lieb und hilfsbereit Das essen schmeckte ganz gut Die sitze waren komfortabel Der flieger war noch in einem ganz guten zustand"
Negativ: "Das einzige problem war, dass ich zwischen zwei ungepflegten und unfreundlichen männern sitzen musste und 2 stunden lang mundgeruch ertragen musste. Konnte meinen sitz nicht ändern da der flieger voll war.."

Positiv: "Toouch screen yeaaa :-)"

Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."

Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience. However we were not given priority boarding at Istanbul and then had to wait in the cold corridor until allowed onto the aircraft."
Negativ: "Good food"

Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"

Positiv: "I don't like flying but this was quite pleasant"
Negativ: "Food was good, entertainment also."

Positiv: "excellent crew work"
Negativ: "nothing"

Positiv: "Hervorragende"
Negativ: "Kein beanstandung"

Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."

Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."

Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."

Negativ: "Flug war wahrscheinlich überbucht und konnte nicht einchecken! Unglaubliche Frechheit!!!"

Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"

Positiv: "Insgesamt sehr angenehmer Flug"
Negativ: "Von 4 Flügen waren ABSOLUT ALLE Flüge überbucht und es war nicht sicher das man mitfliegt! Zudem musste deshalb im Zwischenflughafen jedesmal der Checkin aufgesucht werden (OHNE zu wissen ob man weitekommt) und wegen Verspätung der ersten Maschine war ein rechtzeitiges erreichen des zweiten Fluges ohne massives vordrängeln in den langen Warteschlangen gar nicht möglich! Der Anschlussflug konnte nur durch eine sehr sportliche Leistung (Langes Rennnen) erreicht werden"

Positiv: "Insgesamt sehr angenehmer Flug"
Negativ: "Von 4 Flügen waren ABSOLUT ALLE Flüge überbucht und es war nicht sicher das man mitfliegt! Zudem musste deshalb im Zwischenflughafen jedesmal der Checkin aufgesucht werden (OHNE zu wissen ob man weitekommt) und wegen Verspätung der ersten Maschine war ein rechtzeitiges erreichen des zweiten Fluges ohne massives vordrängeln in den langen Warteschlangen gar nicht möglich! Der Anschlussflug konnte nur durch eine sehr sportliche Leistung (Langes Rennnen) erreicht werden"

Positiv: "Gutes Essen"
Negativ: "Verspätete Ankunft"

Positiv: "Gustes Essen, Pünktlich"

Positiv: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."

Negativ: "Das Essen war sehr gut und der sitzkomfort sehr gut"

Positiv: "75 Minuten Verspätung beim Start und dann noch mal 60 Rotieren über Istanbul. Zur "Belohnung" dann kein Flugsteig sondern nochmal 15 Minuten im total überfüllten Bus!"
Negativ: "Essen okay, aber weit unter Turkish Airlines Standard."

Positiv: "The crew was really polite and the food was amazing, my favorite part was the dessert!"

Positiv: "All"
Negativ: "Warm airport and warm plane à/c needed"

Positiv: "Man hätte nichts besser machen können. Sehr freundliches Personal, das Essen schmeckte hervorragend und die Unterhaltung am Bord war 1A Klasse. :)"

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

Negativ: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"

Positiv: "Alle wünsche erfüllt. Sehr angenehm und freundlich. Gutes Essen und kein Plastik Besteck"

Positiv: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."

Positiv: "EVERYTHING WAS JUST PERFECT!!! KUDOS TO KQ!"
Negativ: "NO COMPLAINS"

Negativ: "Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !"

Negativ: "No screens on this aircraft"

Positiv: "Nothing"
Negativ: "Didn’t like anything"

Positiv: "Staff was friendly and professional."
Negativ: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"

Negativ: "Die Bestuhlung der Business Class ist bei Oman Air besser, da hat jeder Sitz Zugang zum Gang. Bei der KLM ist der Fensterplatz im Nachteil, weil er über den Gangplatz klettern muss. Ich wollte auch lieber den Gangplatz, bekam ich aber nicht."

Positiv: "Service was perfect"
Negativ: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."

Positiv: "Really good aircraft ( Brazilian made Embrare )"
Negativ: "Breakfast ! But it was “04:20 hrs ! So fair do’s !"

Negativ: "Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!"

Negativ: "KQ is always late! And never provide information to passengers about the delay"

Positiv: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Negativ: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"

Positiv: "Yes"

Negativ: "Der Flug wurde bereits einmal zu unseren Ungunsten nach hinten verschoben und heute kurze Zeit vor Abflug erneut um unglaubliche 80 min! So saßen wir insgesamt knapp 5 std. aus Kisumu kommend in Nairobi am Airport! Unangenehm!!!"

Positiv: "The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification."
Negativ: "Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed"

Negativ: "Flight on time, cheap and lovely crew"

Positiv: "The crew is helpful."
Negativ: "The boarding system needs to be improved and be conducted in an orderly manner. Leaving on time seems to be impossible. Keeping time should be looked into."

Negativ: "The person ushering us out of the gate was not very friendly and that could need some work"

Positiv: "The crew on the final leg was really nice and helpful"
Negativ: "From Entebbe to Nairobi I was cold during the flight. I wish I had been offered a blanket."

Positiv: "Same comment as the Ebb to nbo flight ."
Negativ: "Same comment as the Ebb to nbo flight ."

Positiv: "Crew efficient and eager to please. Generous with food and drink."
Negativ: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."

Positiv: "Smooth and comfortable flight!"
Negativ: "Crew should take diversity training, they tend to treat white people better than people of color. Also this flight was delayed and communication was poor, no crew were on sight during the time on ground! The selection of movies was so poor. KQ is really a stingy airline, 15 hrs flight and no amenity kit! Smh"

Positiv: "moderne Flugzeuge erstklassiger Service lokale Speisen"
Negativ: "nicht die allerneusten Filme beim Unterhalltungsprogramm"

Positiv: "Short 1 hour flight, not much they can screw up."

Positiv: "I liked the staff members in the plane. they were very nice"
Negativ: "the food portions are too small"

Negativ: "Nothing"

Positiv: "They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound"
Negativ: "Check in agents should do their job as per their description not wasting our time and keychatting with their collegues"

Positiv: "Nice flight on 787. Nice crew"
Negativ: "Chicken served twice. Only other choice was vegitation"

Positiv: "Boarding was on time. The flight attendant’s response to my call and request for a blanket...first she smiled as if my request was ridiculous but still went ahead to get me the blanket and we joked about it cause the cabin was getting too cold for me and if she hadn’t given me a blanket I would have caught a cold!"
Negativ: "Delay to take off, and spaying of the cabin with insecticide when passengers have boarded!"

Positiv: "Te time of te flight"

Negativ: "Whites are given more attention than blacks yet we all pay for the flight"

Positiv: "On schedule"
Negativ: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."

Positiv: "crew in general helpful Cap kept us informed Price of ticket"
Negativ: "Food so so. coffee never came"

Positiv: "SA red wine"

Positiv: "The check-in and in-flight service were up to expectations. Friendly, efficient and professional"
Negativ: "The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable."

Positiv: "Well, I missed it due to multiple delays out of Nairobi -- so not much good to say."
Negativ: "Delayed. Staff in Nairobi swore up and down that I'd be able to take the bottle I bought in duty free onto my connecting flight in Mumbai, but it was confiscated at customs -- so thanks a lot."

Positiv: "The crew"
Negativ: "None"

Positiv: "Crew were solid overall but felt they are not yet at the highest standards of service in terms of friendliness"
Negativ: "Entertainment system required every movie to have an intro about Kenya which when switching items became v repetitive"

Negativ: "Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work."

Negativ: "After my transfer in nairobi, my luggage was lost and when my luggage tag was entered, there was no record of where my luggage is. Platinum on skyteam and no one can help...Kenya airways strikes again. Just glad they didn't last minute change the flight to go to Bujumbura first like they did with my outbound flight."

Positiv: "I loved the short flight will book again!"
Negativ: "Everything was great!"

Negativ: "The airline doesn't accept payments for changing flights over the phone. I arrived at Lilongwe airport and they said I couldn't pay them there and that I should pay in Nairobi. The plane was of course late leaving Malawi and when I arrived in Nairobi, the plane was getting ready to leave. The customer service line had +20 people in it. I waited my turn then the agent said it was my fault that I missed the flight and the next flight would be $243 USD instead of $90 like the gate agent stated. Then they told me I had to pay the $243 in cash and they didn't accept credit cards. All of the ATMs were broken there. I returned to the agent and they did accept credit cards, they just didn't want to go to the office to swipe it. The entire ordeal took +4 hours. Worst customer service ever."

Positiv: "Everything is ok"

Negativ: "My bag was opened and some items were taken out my watch , cologne for men and some Ghanaian currency for my taxi back home"

Positiv: "Food"
Negativ: "Layover"

Positiv: "Nothing"
Negativ: "Kenya airways is a symbol of operational disorder and absence of any client orientation. I would strongly recommend Kyak to take it off its recommended airlines"

Negativ: "The flight was 5 hours late, we were not informed while waiting or why it was late. It was very frustrating, especially that Nairobi airport has no free wifi. Kenya Airways is not to the standards of other Sky Team companies."

Negativ: "so arrive on KQ flight from bangkok which had been delayed so missed connecting flight to arusha. Then due to a complete lack of communication within the kq staff they made me miss the next connectign flight too and then expected me to wait another 10hrs for the next available flight to arusha."

Positiv: "Der sitzabstand, freundliche Besatzung"
Negativ: "IFE funktionierte nicht, wenig GetränkeAuswahl, nur einen snack zum essen"

Positiv: "Crew Communications every. Inbound Captain Landings and Take off"
Negativ: "Captains Landing outbound Fugi Airport Siera Leone and Landing in Accra. The Pilot caused Panic, he is inexperienced. Captain flight 5595 to Accra from Monrovia on Sep 2,2016. Disaster awaiting"

Positiv: "The food, air crew respectful and dedicated to duty"
Negativ: "Everything was perfectly ok"

Negativ: "Safely any time"

Positiv: "Crew. Comfort."
Negativ: "reduce baggage charges."

Negativ: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."

Negativ: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."

Positiv: "Pleasant check-in staff. Friendly flight attendants."
Negativ: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."

Negativ: "Better seat"

Negativ: "Better seat"

Negativ: "Chicken was undercooked. No power outlets."

Negativ: "Poorly organised meal service"

Negativ: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"

Negativ: "Airport Addis Ababa is chaos."

Negativ: "wasserspülung der Toiletten im Airbus von Addis nach Harare hat nicht funktioniert, Toiletten verschmutzt, Spülen nicht möglich"

Negativ: "Auf allen acht Flügen mit Ethiopian waren die Sessel und der Boden schmutzig und dreckig, abgewetzt. Die Crew lässt Dinge dir heruntergefallen sind auch einfach am Boden liegen. Langsam beim serviceablauf. Overhead bins teilweise bei start offen. Katastrophe!"

Negativ: "Auf allen acht Flügen mit Ethiopian waren die Sessel und der Boden schmutzig und dreckig, abgewetzt. Die Crew lässt Dinge dir heruntergefallen sind auch einfach am Boden liegen. Langsam beim serviceablauf. Overhead bins teilweise bei start offen. Katastrophe!"

Positiv: "Crew was good. Aircraft was fresh and clean."
Negativ: "The movie selection is very mediocre"

Positiv: "Es hat alles gut geklappt. Boarding, Team und sitze sind sehr gut. Essen und Board Programm sind vollkommen ausreichend."
Negativ: "Nichts. Es war alles sehr gut. Ethiopian würde ich wieder fliegen."

Positiv: "Es hat alles gut geklappt. Boarding, Team und sitze sind sehr gut. Essen und Board Programm sind vollkommen ausreichend."
Negativ: "Nichts. Es war alles sehr gut. Ethiopian würde ich wieder fliegen."

Positiv: "Nothing"
Negativ: "I was overbooked in Addis"

Positiv: "Everything"

Positiv: "Conexion"
Negativ: "Delayed"

Negativ: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."

Positiv: "New plane but movies are old. Too sad"
Negativ: "Toilets and hygiene"

Positiv: "I liked the crew. They are kind."
Negativ: "The boarding in Addis was an absolute nightmare. No one could figure out where to go and when. Mombasa and Nairobi flight boarding was mixed. I've never seen anything like this. There was not enough room in the boarding area so everyone was pushing and shoving. I can't recommend Ethiopian airways to anyone after this experience."

Positiv: "The crew very Politécnica and sensitive"
Negativ: "To get the same food twice in the same flight To be awaken by the serving if the meals"

Positiv: "Cheap fare, no frills."
Negativ: "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."

Positiv: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Negativ: "Nothing"

Positiv: "Airplane"
Negativ: "Waiting for customer service"

Positiv: "Sehr schmackhaftes essen"

Negativ: "1 h Verspätung beim Abflug (im Flugzeug sitzend) wegen Gewichtsverteilung der Ladung."

Negativ: "The plane from Entebbe to Addis Ababa was very old with tight seating."

Positiv: "Loved having traditional ethiopian food"
Negativ: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"

Positiv: "Vom Boarding bis hin zur Betreuung in den Maschinen war alles gut!"
Negativ: "Der Online Check-in hat nicht so besonders gut funktioniert. Da gibt es bei der star alliance klares Verbesserungspotential."

Positiv: "After a bit of confusion in ADD airport, we reached the terminal where my connecting flight was leaving from. Terminal 1 of ADD airport should be avoided at all costs! Boarding and the flight crew did a admirable and top job and made the difference for me."
Negativ: "Terminal 1 Disgusting. Rundown, embarrassing, chaos everywhere and no real sense of security. No police or security presence. You could just walk right into a gate! I was shocked to see this especially being from NYC. If you can avoid Terminal 1 do so. The seats were DISGUSTING! Dirty, warped fabric seating was dirty and caked on. Smelled and many seats were visually broken. I'm glad I brought with me some Clorox wipes to wipe my area down with. You get what you pay for but wow! I would not spend my money on this airline again."

Negativ: "I sent them an email about an issue with my flight but they didn't get back to me"

Positiv: "Prior seating options, friendly air hostess, and vegan meal options."
Negativ: "Flight from U.S had frequent meals, flight to Ghana had a sandwich and meal, and the time in between the two was extremely long, after been up extremely early to depart. It would also be awesome to have Ethiopian meal option, like injere"

Positiv: "Children running up and down isles screaming while I was trying to rest. I had to go to the rear of the plane to ask the stewardess to bring it to a stop. They should have stopped it BEFORE I had to ask them to stop it."

Negativ: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."

Positiv: "Nothing"
Negativ: "Everything. I have written to customerrelations@ethiopianairlines.com"

Positiv: "Great prices, and helpful staff"
Negativ: "The food was mediocre, almost poor."

Negativ: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."

Positiv: "I need a refund what do I do for a credit?"

Negativ: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."

Positiv: "None"
Negativ: "The airline never gave us any status updates.Call center was helpless. Eventually bought a same day ticket at 5X the price on another airlines get out. before visa expired. Now they don't want to refund my ticket saying I am a no show..What a horrible airline"

Positiv: "Staff was friendly. Airplane was clean, new and well maintained"
Negativ: "The airport was disorganized. the boarding process was chaotic to say the least."

Positiv: "The staff on Ethiopian airlines is great. Food was palatable."
Negativ: "Boarding from the front and back of the plane is a terrible idea, especially when the gate agents allow most of the aircraft to board at the same time. Also, on flights longer than three hours, they should use a plane with more entertainment (bigger plane). It was cramped and uncomfortable both legs."

Positiv: "Service & Staff"
Negativ: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."

Positiv: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Negativ: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."

Positiv: "The service during the flight"
Negativ: "The boarding was not very excellent"

Negativ: "The food is terrible."

Negativ: "Suoer"

Negativ: "Getränkequalität"

Negativ: "Getränke Qualität"

Positiv: "Good seats"
Negativ: "Boarding process and Entertainment options. Availability of Snacks would also been good"

Negativ: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."

Positiv: "Brussels Airlines crew"

Negativ: "Would have been nice if you didn't have to pay for the soft drink."

Positiv: "Crew was friendly, seats were ok"
Negativ: "Flight was delayed for almost 2 hours, there was no explanation, just an apology."

Positiv: "Nothing! We’re still in Baltimore"
Negativ: "Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it."

Positiv: "vegetarian dish was OK."
Negativ: "entertainment was very poor. very limited selection of movies and tv shows."

Negativ: "Keine Verspätung und kostenlose Getränke wären wünschenswert"

Negativ: "Gepäck Abfertigung in Hamburg absolut inakzeptabel"

Negativ: "Besser andere Airline buchen"

Negativ: "Bus navette between thé flights"

Positiv: "Everything"
Negativ: "NA"

Positiv: "3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it."
Negativ: "Food was typical economy class fare."

Negativ: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"

Positiv: "Nothing really"
Negativ: "Late boarding, had to check the bag, had to wait forever when landed in the plane"

Positiv: "After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again."

Positiv: "Helpful services."
Negativ: "Good"

Positiv: "Attentive helpful and cheerful staff: on time"
Negativ: "Food"

Negativ: "1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves."

Positiv: "As if our flight from Washington to Brussels was not delayed enough, the flight segment to Accra from Brussels was delayed for almost 2 hours"
Negativ: "Almost everything about the trip was impacted one way or the other. Our luggage/bags were partially damaged too, but I decided not to lodge an official complaint."

Positiv: "Food was better than average."
Negativ: "Boarding could be done more efficiently."

Negativ: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."

Positiv: "The crew was kind and respectful. The flight was on time and the food was OK."
Negativ: "Nothing to complain about on this flight."

Positiv: "Great airline"
Negativ: "Great distance to walk between terminals for transfer"

Positiv: "Quick, easy, friendly."
Negativ: "No entertainment but it was a short flight"

Negativ: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."

Positiv: "Everything about the flight."
Negativ: "Nothing."

Positiv: "Timeliness, crew and seat space.."
Negativ: "I had problems checking in online and never could assign seats.. had to wait to check in at the booth and got random seats so my husband and I got seperated seats.."

Negativ: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."

Negativ: "I'm very disappointed because i wasn't allowed to travel back to the US from Brussels (Belgium). i was supposed to connect in Toronto but because I'm a foreign student in the US, I wasn't aware that i needed a Canadian Visa to transit in Toronto. so lost my flight and i hard to spend another thousand euros to catch the next flight that will connect in the US territory. I made all the call possible to resolve my flight issue and no one could help me either Brussels airline personnel or the kayak customer service. until today i didnt have not even a email to let me know what happen."

Negativ: "I never boarded Brussels airlines. United Airlines put me on TAP or TP which I did like. But my luggage wasn’t forwarded until the 15th dec. Brussels had many natural disasters. My problems I believe were with either United Airlines or Swissport Luggage department"

Positiv: "Comfortable seats"
Negativ: "Food was rubbish"

Positiv: "Verspätet, wenig Info. Passagiere bei sehr vollem Flug unzureichend geführt, daher Ineffizient"

Negativ: "Rollator wurde nicht wie angekündigt am Flugzeug wieder bereit gestellt. Ansonsten alles prima."

Positiv: "On time, good price, convenient, !"
Negativ: "Charge for coffee and water"

Positiv: "Due to horrendous traffic we got to the airport after check-in but before the plane took off, but they would not let us board and would not allow us to transfer tickets for even any fee. They will not let us use our return tickets either. Is this how you do business? I'm totally disheartened and disgusted by the lack of customer service or even care."
Negativ: "We missed.our flight and no one would work with us to reschedule or refund even a partial refund. We missed out flight due to terrible traffic and now we are out $2500 this is terrible."

Negativ: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."

Positiv: "Every person was friendly."
Negativ: "Our flight was delayed an hour."

Positiv: "I enjoyed everything but"
Negativ: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"

Negativ: "Brussels Airlines was obviously throwing around the luggage as my hard shell suitcase was cracked irreparably when it arrived at the carousel."

Positiv: "The food and drinks were good."
Negativ: "The flight left 50 minutes after it was scheduled to leave. We were sitting on the hot aircraft the entire time because the crew would not turn on the air. In addition, the host and his service was terrible. When I asked him for water, he told me that I could find it at the back of the flight and I should go get it myself. The other hostess on the other side was handing out waters to whoever needed it. When a passenger sitting next to me asked for a spoon to eat his meal, the host shrugged his shoulders and didn't come back with one. He was blatantly rude and ignored his passenger. We were also not given blankets on an 7-8 hour flight. It was only on request. People who had requested one were then asked to fold and return their blankets (they were not asked kindly) before landing. The selection of tv, music, and shows on board were terrible as well. Barely any selection. Needless to say, this was the worst service I have ever had on an airline."

Positiv: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Negativ: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."

Positiv: "Check -in - very friendly staff Airport in Brussels was easy for making connection"
Negativ: "The food was at extra cost - and pretty expensive. Not even water was offered free of charge. Was surprised that the food was on sale - nothing was said about it in advance."

Negativ: "Many passengers with their shoes AND socks removed. Chairs were extremely uncomfortable."

Negativ: "There was not enough space for our luggage so we had to carry it for the whole flight, the crew didn't even care and there were extremely rude and not nice when we asked where could we leave our luggage, they said no. The flight was delayed for 90 minutes. TERRIBLE airline"

Positiv: "flight staff were very professional."

Positiv: "Ok"
Negativ: "Knappe Umsteigezeiten um vom Transit zum Schengenraum zu kommen, hat mein Gepäck nicht mit transferiert"