Positiv: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Negativ: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Positiv: "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
Negativ: "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
Positiv: "Crew was great and economy seats have above average legroom."
Negativ: "Bathrooms could have been cleaned up a bit."
Positiv: "Service is the best"
Negativ: "Mileage is the worst"
Positiv: "Service, entertainment, and seats are all great."
Negativ: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
Positiv: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Negativ: "More frequent stops for water or drinks or at least larger cups. ."
Positiv: "The food is great! The plane is clean. The crew is super nice."
Negativ: "The seats are uncomfortable, as with any seats in coach with other airlines."
Positiv: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Negativ: "As with other airlines, flying coach is uncomfortable."
Positiv: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Negativ: "Plane feels dated. A title tired."
Positiv: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Positiv: "Good food. Good communication."
Negativ: "More water."
Positiv: "The crew was amazing and accommodating as we had an infant."
Negativ: "Entertainment was subpar."
Positiv: "excellent service - good food"
Negativ: "aircraft a bit outdated"
Positiv: "Good service, 6 hour flight with 2 free meal!"
Positiv: "Service and food was good."
Positiv: "great service. my kids loved the special treatment!"
Negativ: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Positiv: "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
Negativ: "Their food"
Positiv: "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
Negativ: "Wish Korean Air flew domestic US flights. We would only fly Korean!"
Positiv: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Negativ: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
Positiv: "Flight attendants are pretty and nice."
Positiv: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Positiv: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Negativ: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Positiv: "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
Negativ: "I wish the flight was 2 hours longer so I could sleep more on the plane."
Positiv: "Great flight crew, speedy and efficient departure procedure"
Positiv: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Positiv: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Positiv: "Friendly staff"
Positiv: "I loved the service, and comfort"
Negativ: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Positiv: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Negativ: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Positiv: "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
Positiv: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Negativ: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Positiv: "Safe flight"
Negativ: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
Positiv: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
Positiv: "Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly."
Negativ: "Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists."
Positiv: "Overall, very good."
Negativ: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Positiv: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Positiv: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Negativ: "I had to wake up so person behind me could eat."
Positiv: "Just about everything"
Negativ: "In priority class the space was narrow when accessing the aisle from the window seat"
Positiv: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Negativ: "Lights in cabin too bright while serving meals. Could turn it down a notch"
Positiv: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Negativ: "There wasn't anything that I didn't like."
Positiv: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Positiv: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Negativ: "Slight delay in departure"
Positiv: "Comfortable seats, good meals"
Negativ: "Can't book seat ahead of check in."
Positiv: "Great service overall . Crew was very nice."
Negativ: "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."
Positiv: "The flight attendants are very attentive and respectful."
Negativ: "Economy seats are not the comfiest!"
The last leg of our flight home! The flight was not over booked and we were able to have space between us. Again - boarding would be much better if planes were boarded by back rows moving up so people don’t have to pass getting to their seats. It is crazy to board the main cabin randomly.
The food was just amazing.
I really dislike the tendency of delta to use small planes for major routes. It really isn’t comfortable to be crammed into a 737 for almost 6 hours. They have larger planes for routes like Lax —> HNL. They should use them.
Issues with luggage, gate agents and flight. Delta has really gone down hill. But the flight agents int he sky were kind and professional. Also enjoyed the entertainment--but shouldn't be charged for headphones.
First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.
Love the leg room and entertainment in comfort plus. Crew members were also excellent. However, serving gold fish and cookies twice on a 6hr flight is embarrassing. Delta should offer a better variety of snacks during a long flight.
Delta is my new favorite airlines. I have no complaints. Even if they don't serve meals the snacks were ok.
Positiv: "The crew was amazing"
Positiv: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."
Positiv: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Positiv: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Negativ: "The food selections not so great. The sandwich was hard. Could use more options."
Negativ: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Negativ: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Negativ: "Hopefully upgrade on monitors (touch screen was not working),"
Negativ: "Just hate the super smaller seats and the reduced spaces everywhere"
Positiv: "The movies were good on the plane."
Negativ: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Negativ: "Worst first class service. Only came by twice in two hour flight"
Positiv: "crew found me an outlet for laptop"
Positiv: "Not much I liked"
Negativ: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Negativ: "The pork dinner meal option was burnt … al the way through."
Positiv: "the food was really top notch and service was great and friendly"
Positiv: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Negativ: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "One of the flight attendants was nice."
Negativ: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Positiv: "Staff are adept at dealing with these issues but it is a systemic problem."
Negativ: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Positiv: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Negativ: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Positiv: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Negativ: "No complaints"
Positiv: "Crew and flight"
Negativ: "Price for food and number of bathroom available"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Nice ride, entertainment available and arriving a little early was a plus."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Snacks & drinks & TV movies good"
Negativ: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Positiv: "I liked that the plane wasn’t full which was a surprise."
Negativ: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Positiv: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Negativ: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Positiv: "Speedy boarding and deplaning."
Negativ: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Positiv: "In flight tracking"
Negativ: "Irregular serbice"
Positiv: "Attentive staff."
Negativ: "Nothing. Great flight."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "The gate agents were gruff, but helpful. Stewards were super friendly."
Negativ: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Positiv: "Crew was friendly and efficient"
Negativ: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Positiv: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Negativ: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Positiv: "Crew was top notch as usual."
Negativ: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Poor seating, poor leg room
Did not get to take it. Earlier flight was cancelled
Boarding war einfach nur Chaos 😔
Flight delayed due to incoming flight problems. Slow boarding, no beverages on board, wanted to charge for coffee.
Better options for food, friendlier staff and better inflight entertainment
Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
Only reason I did bad on food and entertainment was because flight was a short flight.
Auf die Frage in der Business Class, ob es ein bisschen wärmer gemacht werden könnte, da es von unten kalt zieht, nur die lapidare Antwort, das käme wahrscheinlich von der Aussentür und die Temperatur wurde nicht höher gestellt. Also ein Flugzeug, wo es durch die Tür zieht. Na, ja, schlimmer geht's eigentlich kaum noch.
Inwouldnt change anything on short flights within EU
Für einen Linienflug ok. Hygiene voll in Ordnung. Alles in Allem schon ganz gut.
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Negativ: "unkkomfortable C Class"
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Positiv: "Got to the destination"
Negativ: "Essen wurde nicht ausgeteilt"
Positiv: "Food was good"
Negativ: "Late to board, had to wait on arrival for gate while cabin was getting uncomfortably hot"
Positiv: "Entertainment was good"
Negativ: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"
Negativ: "das pathos"
Negativ: "das Pathos"
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"
Positiv: "Crew very professional"
Negativ: "More entreteiment on bord"
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "Umsteige Zeit in München war zu kurz! Konnte erst 8Uhr weiter!"
Negativ: "Same as previous"
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."
Positiv: "The crew is amazing! We have comfort even in the economy class."
Negativ: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Positiv: "The flight was adequate."
Negativ: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Negativ: "Delayed flight barely catch the next one."
Negativ: "Unpünktlich, Frankfurt mega unfreundlich Security Check!!!"
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Selten einen guten und reibungslosen Flug gehabt wie eben mit Lufthansa. (Sonst meist BA, Easyjet oder Eurowings) Gab ein leckeres Pausenbrot (Salami oder Käse) und Getränke. Heutzutage nicht mehr selbstverständlich. Flug war pünktlich, trotz 25 min Taxi in LHR. Bequeme Sitze und sauber! Verständliche Durchsagen in angemessener Lautstärke (DE und engl), bin überrascht. Angenehme Kabinentemperatur (auch nicht selbstverständlich)"
Negativ: "Leider startet Lufthansa vom Terminal 2. Liegt ungünstig, wenn man mit Auto oder Bus an-/Abreist, weil erst der ganze Flughafen umfahren werden muss. 8kg Handgepäcksregelung ist echt nicht zeitgemäß und eine schickane. Mit Laptop, Tablet, Rasierer, Ladekabel und 1x Wechselkleidung knackt man das ganz schnell. Lufthansa Group ist bei manchen Flügen penibler als Ryanair! Es müssen ja keine 23kg sein, aber selbst KLM bietet 12kg."
Positiv: "The portion of my trip from San Francisco to Honolulu -- provided by United Airlines, not by Lufthansa -- was frustrating and uncomfortable: more than five hours in a small Boeing 737, which hardly permitted any reclining of the seats.and provided but limited in-flight services"
Negativ: "Use a mid-size plane designed for long distances between California and the Hawaiian Islands, including full services."
Positiv: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Negativ: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Positiv: "Great crew and plane"
Negativ: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Negativ: "Didn't like the fruit dish or the liverwurst type meat."
Negativ: "Der Flug ist nicht pünktlich gestartet. Informationen kamen sehr spät. Bis zum Zeitpunkt des eigentlichen Boardings war der Flugstatus pünktlich. Aus nicht ersichtlichen Gründen wurden bereits zuvor Flüge von LH und EW nach MUC annulliert. Erst gegen 21 Uhr erfolgte die Snkündigung dass 21:45 die neue Abflugszeit wäre. Gestartet ist die Maschiene dann um 22:05 Uhr. Die Kommunikation war sehr schlecht, das Bodenpersonal schloss bis zuletzt keine Annulierung aus."
Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"
Positiv: "Sehr pünktlich, sauber, freundliches Personal."
Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Boarding and online chkin was very good, food was not to the expectations.
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Positiv: "La ponctualité."
Negativ: "Variété des boissons proposées."
Positiv: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Negativ: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Negativ: "Flight was delayed for 4+ hours"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Negativ: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Positiv: "Entertainment programs"
Negativ: "New variety of food"
Negativ: "New variety of food"
Positiv: "Amazing crew and on time flight"
Positiv: "Everything! The service was exceptional!"
Positiv: "The whole crew is so kind"
Negativ: "Delta made my whole first flying experience the best."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Not being charged for my first bag of luggage"
Positiv: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Positiv: "Entire trip was easy and comfortable."
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Negativ: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Booked with my partner. Ended up sitting apart. Not good"
Positiv: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Negativ: "wine selection divider between seats"
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "The crew"
Negativ: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Positiv: "No extra charge for simple refreshments."
Positiv: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Negativ: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Negativ: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Positiv: "Very quiet"
Negativ: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Positiv: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Negativ: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Positiv: "Enjoyed my food, especially tasty for airplan fare!"
Negativ: "Not enough leg room"
Positiv: ". Budget airline with no legroom or extras"
Negativ: "See above. Nothing specific to like."
Positiv: "I like traveling with AirFrance in general."
Negativ: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Negativ: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Their business class on this Airbus flight was just Economy seats with the middle seat blocked off with a fixed table. No extra space at all. Food was ok but not worth the extra expense imo.
Am boarding pass hiess es Security wird am Terminal 1 in Wien sein. Leider bin ich den ganzen Weg hingegangen um nachher zu realisieren, dass es dich Terminal 3 war.
Boarding in Heathrow was a total mass due to staff shortages. 3 out of 4 flight legs were delayed, some considerably. Food is as always mediocre, but plentiful. IFE is a bit dated with imo poor movie choices. Cabin staff was always amazing, friendly and helpful. Always available and smiling, even through the mask. Very clean lavatories and comfortable seats in business, although the product does feel a little dated by now.
Nach 6 Stunden (12.30am bis 630am) im Flieger wurde der Flug abgesagt. Dann ging es erst richtig los: keinerlei Information, kein Support von BA team am Flughafen, stattdessen wurden wir zunächst zu falschem Bereich im Flughafen geführt, nach 25 min waste of time dann Korrektur. Um 7.50am kam dann endlich das Gepäck. Wir mussten dann mit Emirates nach London. BA Kundenservice war nicht verfügbar. Auf refund warte ich noch. Fliege ~50-80x pro Jahr und kann sagen: BA - Worst airline ever.
There was no flight. Flights got cancelled. Kayak or British never informed us. I had to call so many times and wait hours to get to talk to someone. Made my vacation pretty bad. I still havent heard from anybody. No apologies, nothing. Just horrible!
Negativ: "It would be nice if at least snacks and a cup of water were provided."
Positiv: "Freundliches Personal, sauber und modern wirkende Flugzeuge, pünktlich. Bordverpflegung nur gegen Bezahlung, aber sehr fair bepreist."
Positiv: "The flight was pleasant and we landed early."
Negativ: "British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated."
Positiv: "Die Crew war nett."
Negativ: "Vielleicht etwas mehr Platz."
Positiv: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."
Positiv: "Schönes Flugzeug"
Negativ: "Einchecken sehr kompliziert"
Positiv: "The crew provided the best service I think I’ve ever gotten on a flight. Attentive and friendly!"
Negativ: "Arm rests don’t fully retract"
Negativ: "Der zugewiesene Platz in der vorletzten Reihe war sehr eng (geringer Abstand)"
Positiv: "Nette Besatzung"
Negativ: "Veraltete Bordunterhaltung, unbequeme Sitze"
Positiv: "Guze Sitze, nette Crew, gute Ansagen vom Co-Piloten"
Negativ: "Kaffee könnte kostenlos sein."
Negativ: "Sauberkeit der Maschine. Essen war eine breiige Maße"
Negativ: "The flight was delayed due to plane safety issues, but the crew fixed it and got us to London almost in time. I didn’t love that there were no vegan food options, and even if there had been, they ran out of fresh food by time we were served. Not great."
Positiv: "Die Crew war aufmerksam und nett!"
Negativ: "Besseres Boardprogramm"
Positiv: "Alles in allem eine problemlose Reise."
Negativ: "its bad, you don't get anything any more ... nothing to drink or a snak without payment. used to be quite good."
Positiv: "Crew professionalism"
Negativ: "Earphone, squashy seat, limited leg space in economy class"
Positiv: "Gute Unterstützung bei Problemen mit Online-Check-In; sehr genaue Gepäckkontrolle ist absolut in Ordnung; keine Verspätung; freundliches Bordpersonal; Preise für Bordverpflegung günstig - bei diesen günstigern Ticketpreisen ist die seperate Verrechnung absolut gerechtfertigt; werde daher trotz Probleme beim Hinflug wieder mit BA fliegen"
Negativ: "Ungemütliche Sitze, keine Beinfreiheit, freie Sitzplatzwahl (auch ohne Extrabeinfreiheit) nur gegen 14 Eur Gebühr, kein Fenster in Sitzreihe (im Sitzplan nicht ersichtlich), Verspätung ohne offensichtliche Erklärung."
Negativ: "Meine Tochter (sie ist 16 Jahre alt) war die einzigste die auf standby gemacht worden ist. Obwohl sie minderjährig ist. Das ist eine Sauerei und das Personal haben NULL Empathie oder Sympathie gehabt."
Positiv: "Gesamter Ablauf ohne Probleme. Sehr reibungslose und eingespielte Abläufe am Frankfurter Airport."
Negativ: "Pilot sehr wortkarg, Landung etwas holprig."
Positiv: "Vom Rollfeld mit dem Bus zum Terminal finde ich immer nervig. Ansonsten alles glatt gelaufen."
Positiv: "Pünktlich, Koffer angekommen, guter Preis"
Negativ: "Zu langes warten im Bus und keine Ansage, zu frühe Boarding Zeit. Gestresste Passagiere dadurch"
Positiv: "Das Flugpersonal war ok und der Flug war auch "Just in Time"."
Negativ: "Kein Snack oder Trinken ohne Bezahlung"
Negativ: "Our BA flight from Vienna to London was 30 minuets delayed and we almost missed our connection. BA crews and captain never apologized or explained the reason. They didn’t bother to check and announce the gate of major connection flights like some other airlines would do. They just said “Check the departure information board when you arrive.” We made to our AA flight only it happened to be in the same terminal."
Negativ: "Seats size for business class doesn’t meet level of business class"
Positiv: "First class service in business class - Rich made sure everyone was well taken care of. Easy flight despite the delay."
Negativ: "Seats spaced a bit too closely to each other for business class but still acceptable."
Positiv: "Nice staff. Decent entertainment system."
Negativ: "Lack of leg room. Uncomfortable seats."
Positiv: "Ich wurde gebeten meinen vorschriftsmäßigen Minnikoffer, eigentlich Handgepäck, einzuchecken. Schlange am Schalter, weil ein Angestellter im Tempo eines Faultieres die Koffer entgegen nahm. Da denkt man.an einen best. Zeichentrickfilm.... Dann kein Gate bekannt. Verspätung. Ewig Schlange am Rollfeld in Heathrow. Endlich in München, warten auf den Minnikoffer.... keine Informationen..... von den Angestellten des Flughafens an den für Koffer zuständigen BA Schalter verwiesen. Dort sprach man angeblich kein deutsch, in München am Schalter. In englisch war man dann nicht zuständig, der Schalter über dem stand abhandene Koffer.... Als ich deutlich meinen Unmut geäußert habe, wurde ich beleidigt. Nach einer halben Stunde endlich, kamen alle Koffer des London /München Fluges an. Auch mein gezwungenermaßen eingechecktes Handgepäck. Ich fand es schon während des Fluges nicht zeitgemäß alle Ansagen ausschließlich auf englisch zu machen. Es war ja ein innereuropäischer Flug, da möchte man meinen, die Sprache des Zielortes wird miteinbezogen."
Negativ: "Es gab kein Essen. Die Sitze waren durchgesessen, aber nicht ganz so schmal. Das Flugpersonal glaube ich freundlich. Ich hatte keinen Kontakt."
Positiv: "Personal war freundlich und der Pilot hat einen super Job gemacht!"
Negativ: "Wir hatten 1h Verspätung wegen eines Reifenwechsels, da konnte aber die Airline nichts dafür. Gut, dass der Pilot den Mangel entdeckt hat."
Positiv: "Das Board Personal hat nicht viel mit mir gesprochen. Allerdings war der pilot gut Start und landung hab ich fast nicht gemerkt und er hat den verspäteten Start gut gemacht und ist pünktlich angekommen."
Negativ: "Essen? Hätte man zahlen müssen. Früher hätte man zumindest ein Wasser und a Mini pack Nüsse bekommen"
Negativ: "They cancel my flight the day before"
Positiv: "Quick flight and comfortable"
Negativ: "Media, Musik kaum internationales Angebot., obwohl Boing 777. LH oder Emirates bei Weitem besseres Angebot. Diabetes Frühstück—- Nicht ik"
Positiv: "Das Boarding hat gut geklappt und die Verspätung wurde aufgeholt"
Negativ: "Der im Vorraus bei swoodoo reservierte Sitzplatz wurde von British Airways nicht berücksichtigt. Die 70 Euro hab ich umsonst ausgegeben. Mache ich nie wieder. Ich werde nächstes Mal direkt bei der Airline buchen."
Positiv: "Ich hatte im Voraus für den Hin- und den Rückflug Plätze am Notausgang gebucht. Für jeweils 70€ Aufpreis. British Airways wollte jedoch beim Check in nochmals 67€ dafür haben. Somit habe ich 140€ in den Sand gesetzt!"
Negativ: "They were late, once we were ready to board the plane it has been changed to another gate due to Brittish delay, so we had to do nother security review. We faced a bad attitude in the countter that was very dissapointing."
Positiv: "Pünktlicher Abflug, freundliche Steward/essen und Piloten, und sogar schönes Wetter bei der Ankunft. Kaffee wäre nett gewesen, wenn er inkludiert wäre."
Negativ: "it is ridiculous that i should have to pay 75 euro for my first bag. additionally, BA doesn't even give you free refreshments anymore!!!! When every other airline does better than BA on these fronts, why would I ever fly with them again?"
Negativ: "Das boden personal war nicht nur super unfreundlich, und könnte keine Auskunft zur Ankunft in London geben. Wenn ein Flieger 1 Stunde später los fliegt kann er nicht 2 stunden später in London ankommen...aber Logik wollten die nicht hoeren"